REI

Will Victoria Smith

2024-05

My family and I were moving from Mobile, AL to Ventura, CA. We stopped in Jackson to show the kids the natural beauty of the Tetons, Yellowstone Park, and the charm of the town. While loading up our cargo topper I noticed one of the attaching hardware for my cross bars was backing itself out and I didn’t have the tools needed to fix it.I tried asking the team at the local REI if they had the tools I needed and they were so friendly and accommodating. In particular, Colby from the bike shop went out of his way to help, and he was able to fix the problem. The service and expertise at REI Jackson was excellent. Thank you guys!

Paige Peaslee

2023-08

Super nice store. But even better repair shop. Jacob took pity on me and helped repair my backpack. At the end, wouldn't charge me and declined a tip. Very sweet helpful courteous young man really made my vacation better, so I didn't have to tie my backpack across my chest.

Danny Joiner

2023-05

Trai was very knowledgeable and helpful when I was needing a nice pair of trail shoes. Drove down from Cooke City while visiting Yellowstone National Park and the Reebok trail shoes I had just weren't comfortable. Walked out with a very comfortable pair of Merrell trail shoes that cost me less than my 2 year old Reeboks. Friendliest employees you'll find anywhere!

Rick Gordon

2023-11

As much as I try to support smaller local stores, REI in Jackson is an incredible customer focused local (bigger) store with the heart of a smaller store. Their one year, seemingly no questions asked return policy is incredible. I was able to return skis I bought last year simply because I wasn't happy with their performance.And the service, especially from the bike shop (Colby in particular) is highest quality and wonderfully friendly.

Eric Gaby

2023-09

Super helpful and available staff. Found what I needed very quickly...bear spray, snacks for our hike, a new trail hat, and a top base layer (on sale 👍🏽). Very clean and organized store.

Ben Snow

2024-01

Would highly recommend going here for all needs both gear and repairs. Colby was a tremendous help in the repair shop. He repaired skis, skins and had us squared away in no time!

Wen Fan

2023-05

Personally, I would like to thank Stephanie for helping me with the cargo box installation. She was super helpful! Sometimes you think YouTube video is easy enough to understand but it’s always nice to have someone there that is willing to help!

Christopher Neathery

2024-03

As usual another corporate store that knows nothing about the area they open in. Four feet of snow on the ground, two months of winter left but they took down the winter clothing and boots and already have shorts and tennis shoes out. Just like all the other corporate stores that tried it in the very spot they are in now, will be gone in 5 years or less because they stock nationally instead of regenal or locally. The locals won't buy and they won't make it on the tourists alone. They will never learn.

Vivian Rodriguez

2024-04

Eagen was our sales associate. I was able to find the ski equipment with Eagen help. Left from there feeling like an expert on ski equipment. Thanks from North Dakota

Josh Braun

2023-10

This is a great REI. Particularly the repair shop I have to give a huge shout out to - everytime I an in there whether it be a bike issue, a ski needing some love, or anything in between the staff is so patient, gives you the time of day, and always gets the job done. So appreciative to have a no-frills, well priced ski/bike shop to do business with.

Mike Hardaker

2022-05

Welcome to Jackson REI. Customer service is what makes the store stand out. They may not have everything you need, you can always order online and have delivered, however where this store shines the most is the bike and ski repair shop. Skin cuts cost HALF the price of Hoback Sports…Bike tunes are reasonably prices and the staff is super professional. They are fixing a splitboard of mine as I type this. I planned to drop it off they said give us 5 minutes and well get it fixed for you. Thats the REI experience. Send your employees here to learn about how to interact with customers.

Solei Smith

2023-08

Awesome service shop. We were on a weekend bike trip in the area and my husband broke a spoke. We came in about an hour before closing to see how long it would be before we could get it fixed (thinking it would be at least a day) but Michael said he would be down to try to get it done that night.Michael and Amy and other staff were super pleasant even though we kept them late, and gave us some pointers for camping and trails. We are super stoked that we didn’t even have to miss any riding for our weekend trip.Thanks a ton!

Donna Smith

2023-07

This was our first time at this location. We normally go to large stores. This is a small door, but it still has enough options to choose from. I was looking for a heavier coat and found one. We picked up more freeze-dried food and some other items. The staff was very attentive and very nice. This is the closest store for us, so we will be returning.

John

2023-07

Just had a great experience ordering a bike with Amy. Knowledgeable, helpful and patient. The bike team in the back also helped and made me feel confident in my purchase. Can’t wait to pick it up in a few weeks!

Troy Conklin

2023-09

This isn't particular to this specific store, although in this store I have the same experience as the others. Going to REI I feel very pressured to join the coop. I understand it has to do with store goals and what they consider "success" for the coop and that's why it's so pushy. But from a customer point of view you'll be looking at a shirt and you'll have 3 people ask you if you're a member in a 5 minute timeframe. It's not organic either -- literally out of nowhere "are you a member?". Overall I like REI and enjoy browsing the store, just this aspect bothers me.

Jay Cummings

2023-06

I called since I was having some problems with my bike rack. They ordered some parts for me no upfront charge or questions asked.The manager Kai was super helpful and friendly and asked me to come back the next day when their shop tech was in to save us both some time troubleshooting.The next day Colby was an absolute beast and did whatever it took to solve the problem and brought me in on the whole process. He was without a doubt twice as powerful as any other employee they have there. Get this guy a pay raise. He used a few spare parts around the shop and didn’t nickel and dime me for them.Overall, very pleasant experience getting my rack fixed!

Eliseo Cervantes

2024-03

Dave was so nice and helpful not just with finding the right boots but gave excellent recommendations on activities in the area

Steve Schipper

2024-03

Always a great store. They hooked me up with great hiking poles.

Zach Dixon

2024-03

Love this place. Always go here when we visit Jackson. Good sales and the staff is unbelievably friendly.

Karina Hillman

2023-05

I brought skis in to the REI ski shop for the first time this weekend. The experience was incredible!! First of all, I’m typically anxious about ski-related inquiries/support because I’m still new to skiing. But fear not! Colby, the manager at the gear shop, was incredibly welcoming. His personality and workflow enabled a painless ski drop off (& pick up). I had no idea how phenomenal the REI in Jackson was! The staff here make it a worthy stop for a local or visitor. If you are a bit anxious like myself, stop by to ask questions to get a feel for what you need for a safe outdoor experience. They’ll point you in the right direction!! Also - for any ski work the prices here can’t be beat. Highly recommend :)

Brooke Burkel

2023-05

For a new store, they have a wonderful selection and amazing customer service! I have had people sit with me for more than two hours talking about gear and adventures. The bike / ski shop is efficient and courteous to their customers regarding labor. A fun place to stop in when exploring the Tetons.

Gabriel Kantor

2023-05

Today I went into REI looking to get a pair of ski boots, or at least get a general idea of what ski boots I would want to get for my style of skiing. I was immediately greeted by Zach L. who took his time to measure out my feet and pick out a wide selection of boots based on my boot sizing and skiing abilities. After picking a boot, Zach took his time to make sure that every aspect of the boot would work for me, from the boot flex, to pinch points, to the toe box. Once I confirmed that I wanted to buy the boots, he also threw in a free shell/liner mold free of charge. Throughout the whole process, he was thorough and really made sure that the boots I was picking out were right for me, he also mentioned that if I were to have any issues with my boot, he'd be more than happy to help adjust/punch out the boot. Additionally, all REI member get a 1 year warranty if the boots aren't perfect. Thumbs up to REI and Zach - a true reflection of the Co-op spirit!

Bobby Gibbons

2023-05

It’s nice that they have an REI nearby, stopped in to grab a couple last-minute items I forgot to bring before the Teton climb last year.It’s definitely not a huge store. Just be aware they might not have what you’re looking for.Everybody was helpful.

Clyde

2023-06

Everyone working here is more than friendly and helpful. I know it sounds like early on they had some inventory issues but it’s not the fault of the employees working there. Note: they do not have a rental department due to their store size, which is a pity.

David Papp

2023-05

I've enjoyed every single REI I've been, but this one stands out as the best one I've ever been to. The staff, especially the bike service guys, are all incredibly helpful. I finished an 1100 mile section of the GDMBR here and they were super helpful in helping me ship my bike. Special shout-out to Jake especially!

Grace Clausen

2023-05

My family and I went to this REI last week, during our vacation to the Tetons. Before our vacation, I looked at my nearest REI, and I didn't find anything that I really liked. I was looking for a good pair of hiking boots, since during our trip, we were walking the 16 mile Lake Solitude trail in the Tetons. Everyone there was very nice and helpful, and I found a pair of shoes that were perfect!

L Capps

2023-05

BUYER BEWARE...DO NOT BUY FROM REI! As a member for over 2 decades I am deeply disappointed that REI's customer service and satisfaction guarantee no longer exists. It used to be they stood behind their products. I purchased 2 backpacking tents (REI brand) and these tents were only used a handful of times and only the last 3 summers. The poles were defective on one tent and the rain fly was defective on the other. I was simply wanting replacement parts or a repair. Not a single person at the Jackson store had any suggestions. They simply said there was NOTHING they could do. WILL CANCEL OUR MEMBERSHIP AFTER BEING A MEMBER FOR OVER 20 YEARS and will NEVER shop at REI again. There are many local stores to buy outdoor equipment in Jackson. Go shop at SKINNY SKIS, JD OUTFITTERS, HOBACK SPORTS anywhere else but REI! They have superb customer service and stand behind their products.

Chris Palchak

2023-10

I forgot to bring a water proof jacket on vacation. I went to REI and found exactly what I wanted and got a coupon for $20 off my next purchase.

Joy

2023-05

Outstanding customer service from John in the shoe department at the Jackson, Wyoming REI. I have a lot going on with my feet and I was there for over an hour. John was incredibly patient and knowledgeable. I’m so happy with my new running shoes because, for the first time buying running shoes, I know I have the right ones. I will come back here for all my outdoor needs.

Adam Weisman

2023-05

Absolute A+ job helping us order all the many parts to install feet, bars, and a ski box on our old Audi. Colby did the install on a freezing, snowy day with a smile on his face. REI is a great company in general, but this is top local service at a more-than-reasonable price and we appreciate it more than one review can express.