The Groomer, LLC

Shelby Shank

2024-02

The Groomer changed to a new Owner almost a year ago and she has done an absolutely wonderful job turning the place around! The new owner is super dedicated to the dogs and owners. I have called multiples times last minute as she has been able to accommodate, and if she isn't able to accommodate that day she gives me plenty of options within the week or so. Our dogs have built a great bond with Savannah and we will not be taking our dogs anywhere else. As for the comments retarding it being expensive, you get what you pay for. I'm from PHX and a grooming in PHX for a small dog is a minimum of $65 and at least $100 EACH for my Aussies. It is a service they are providing, and the use of expensive equipment and maintenance on said equipment which I think people forget. Highly recommend taking your dogs here for their grooming needs!

Evelyn Gagner

2023-05

I took my dog in for a bath service and everyone was super helpful and sweet! My dog gets way too excited and has extreme anxiety and they were still loving and patient with him. The prices are great and Jana did an amazing job with my schedule and getting me in when I need him to be :) I will be coming back and I highly recommend this place!

richard hernandez

2024-04

The ladies here are great, very friendly, great prices, good with animals, seems like they treat them as their own

Morgan Ashley

2023-05

My appointment was for 8:45 drop off, two medium sized dogs both getting baths. I was told it would take about 2 hours for them to both be finished. After about 2.5 hours I stopped by to check on my dogs and they were drying my short haired dog. I thought it was kind of odd he was still wet. A woman turned around and seemed agitated, asking what i wanted. I told her I was just checking on my dogs and they told me it would be another hour. When i picked them up the staff just seemed stressed and I was happy to get my dogs back even though my short haired dog was still wet around his neck. Both dogs drank a large bowl full of water when they got home. The Groomer is not a professional business

Jessica Strong

2023-05

When I went in my first time to have my dog have a touch up, like nail trimming, bath and hair trimming. It took almost an hour to give my dog a bath because they were working on other dogs when I made an appointment 2 weeks in advance. And “it took 2 hours to have her dried from the bath” because she didn’t like the blow dryer. And I understand but she was kept in a cage with wet fur because they didn’t wanna take the time of the day to dry pat her with towels. Disgusting and I won’t be coming back.!!

Riley Rodgers

2023-05

The owner is extremely unprofessional. She doesn’t even live in state. She watched the cameras and is extremely rude to her staff instead of showing up and supporting her staff. She slanders employees when they leave. The care and love that is needed to service animals isn’t there. This business should be shut down. She doesn’t even pay employees on the agreed upon date. Shameful business. BBB should get involved.

Anonymous ___

2021-05

I have 2 dogs who both go to the groomers. I was told they couldn’t be scheduled the same day, so I had to scheduled them different times, which then led to problems with my personal work. But I had bad experiences with both dogs. With my first dog they were very rough. This dog has very bad hip problems (they are aware) and the way they treated him when I dropped him off and picked him up was far too rough, and when I mentioned something they said “oh it’s fine” as if they didn’t care and I could tell my dog was in pain. Most recently I took my other dog there, they were very rude on the phone, insisted I come immediately or within the next 10 minutes, and when I came to get my dog, they weren’t kind with this dog either. They also cut my dogs nails too short to where it was causing a lot of pain. They quoted me a price and then raised it significantly higher than what I was told initially for both of them.Unfortuantly, I’ve had several other people recently tell me the same things about how they themselves and their dogs were treated terribly there. Not sure what happened, i used to love and enjoy bringing my dogs to the groomers and would recommend them to everyone I knew, but I will most definitely not be bringing them there nor recommending anytime soon.

Noneya

2024-02

Nasty filthy place just have changed hands. The door pushed garbage out of way to even get in the place.

Susan Kihle

2020-05

Hands down without hesitation the best pet grooming business in Casper and surrounding areas - Jana and her staff are fabulous, professional, courteous, caring and they go out of their way to make sure your pets are well taken care of. I’ve taken my dogs to her for years. Never have I experienced anything but kindness, compassion and their willingness to take the extra step for both my pets and myself. Thank you Jana!!!!

Sharon Hillyer

2019-05

Love my pup's new do!! The best groomer I've ever been to in the 12 years my boy and I have shared together, and I've traveled the entire U.S. with him!! As long as I'm in this area I will be going here! Nice friendly staff willing to do anything you desire!

Amy Eggebrecht

2020-05

I can’t even rate this a 1! How disappointing to find a groomer, you can get your pet in once, and then can’t make a future dated appointments, because someone apparently couldn’t do their jobs in scheduling. I call today, and they cant get him in for over a month. What a waste of time. I worked my schedule around these appointments. I call there and they don’t even know who I am or who the dog is. I’m fed up, the pricing increases, and the work is NOT worth the money. But my pet was happy to go there. Now I have to get him adjusted to a new groomer. If you would like to get your fur baby pampered, I suggest finding somewhere else.

Kelsey Mammen

2018-05

We have tried this groomer a few times and are not satisfied. The service takes 6-7 hours each time and this last time they did not even bother to call us to let us know our dogs would be done an hour later than expected. My fiancé went to pick them up and they were soaking wet and expecting to go home. He was told to come back in an hour. When he did get them they had to pee immediately after getting outside, probably after holding it for 7 hours. The Groomer also uses some kind of spray deodorizer on the dogs that smells like carpet cleaner. They charge too much for a slow and mediocre service.

M

2021-05

They do not answer their phone, nor do they return phone calls when a message is left. Was told after having to call multiple days in a row that I could bring my dog in for a nail trim today. No answer when I try to check in and their doors are locked. Instead went to Pet Smart who got me in same day, no issues there!

Hannah Hout

2018-05

I love this place. We started bringing our Labradoodle here after we had several bad experiences at other places. Pri took great care of him and took the time to get to know Kylo and really work with him because he hated being brushed. She was patient and treated him like a member of the family not just a pet. She also gave us advice on how to help improve his attitude without ever coming off as condescending or rude. This is a great place to take your dogs and know that they’ll be in good hands.

Quintin Rumpler

2023-08

These people are amazing but expensive I would highly suggest going to happy paws instead they do just as good of a job but for a better price

Rusty Sandercock

2022-05

Loved them the first time I took my Golden Retriever there! But the next time I took her in the charged me 20.00 more and did half of the effort! Will never go back!

E. R.

2021-05

Wish I started having my dogs groomed here sooner. Jana is amazing and made my dogs look like a million bucks without the steep price tag!

toni senstock

2017-05

We took our high strung spoiled yorkie here today. Jana is fabulous! Jr was calm and not scared. We have taken him to 3 other place in Casper. The best experience.!

Joey Schilling

2019-05

Wish I could give this place 0 stars they keep increasing their prices, very slow and incompetent management. Takes forever to get your animal back and they are always dehydrated and seem like they haven't been out of their Kennels all day. And from what I saw when I went in the owner Jana talks to her employees like second class citizens. I would go to anywhere else in town besides THE GROOMER

Michael Todd Kramer

2023-08

Great with the Ausies. Very clean wash and cut. The staff is wonderfull. Great prices.

Bryce Stewart

2020-05

Great Groomer, Benny da poodle tips well and would like to come in every six weeks... Thank you very much. Glad to see you got into a better location....

destinee dockweiler

2021-05

Super happy with the job they did! I will be using their service again and have already recommended a few friends to try them as well. Thank you!

Yolanda Strand

2022-05

Everything was perfect. Shiloh looks great, have a return appointment in 5 weeks. Ladies were extremely knowledgeable, explained everything.

Tracie Crabb

2022-05

I have NEVER had a bad experience here!! The staff is Amazing and my dogs love them!

Annie Dahmer

2023-05

Very kind staff and gentle while trimming my dogs nails

Brianna Workman

2017-05

Got my dog's nails clipped there and the ladies were so amazing and patient with my babies!

Brook Lyman

2018-05

The service took 7 hours! From 9 am to 4 pm for two little dogs! When we got home they ran straight to the water bowl and drank till it was empty

Roxane Hagen

2022-05

They were the only groomers in town that would be willing to work with my dogs needs

eWAG 777

2020-05

Took good care of both my dogs. Lucy does great work there.

Brenda Hamar

2023-05

They do a great job of grooming my dogs