CVS

Cathy Eckers

2024-04

Our CVS wouldn’t be awful, except for the fact they do not send our immunization records in to the state. I’ve called about this and was told an outside company does this for them. My husband and I had Covid vaccines last October and it was never entered. Also, my husband and I had shingles vaccines on the same day. My record was updated; his was not. I think it is awful we can’t depend on them for this.

po masi

2024-04

Pharmacy has always been professional, kind, and efficient in my experience. Don't know why so many bad reviews. I've never been treated poorly or had them make an error. I can't say the same of other big name pharmacies here. Pricing is high on products, so they do a lot of silly coupon sale stuff. Wish they'd just charge lower price, but that's a corporate thing- and not this store's fault.

Lynne Rabach-urban

2024-02

I recently picked up a precription for my husband at Sturgeon Bay CVS. The cost of that precription was $207.00 I paid this and took it to my husband. When I got it home he told me it was wrong that his insurance said it should only be $47. He called his insurance and they said that because the pharmacy filled his precription with the Generic it was more because the Generic was not in his formulary, at no point did the CVS tell me that they substituted a Generic when he has never gotten a Generic . When my husband called CVS (on hold with the computer 45 Minutes) a person in the pharmacy answered and said that the precription was not returnable even though it was in the original packaging with all the tags attached. I then tried to talk to the person to ask why I was not told it was a Generic, when I picked it up she just said I should have known and refused it. I tried to ask that when they say it was not in my husbands formulary why they filled it with that. She just said he should of known. I said EXCUSE ME, please let me tell you if you would of told it was a generic and not covered I probabley would not (got this far and, SHE HUNG UP ON ME) so she did not let me finish saying I would not of taken the precription home.

Michelle Bouche

2024-01

Started using this pharmacy 2 months ago and already have been having reocurring issues with them filling my medications on time. I have been going days without my meds as the pharmacy has been out of my medications. Very frustrating as the pharmacy is not able to tell me when the medications will be in. The pharmacy was not able to transfer script to another CVS who has the medication in stock.

DC Transitions

2022-05

I am not a user of the pharmacy so I can’t speak to that and the store itself was not what I was hoping for when they tore down my favorite restaurant. I checked it out today and have to say that they have a nice selection, the staff is very helpful and professional. You have to look around carefully to get a deal on anything so not a place to stock up but a good spot to come and get some thing you need quickly.

Denise Ocker

2023-08

On the Fourth of July my daughter ended up with a really bad ear infection. We did Teledoc and had her prescription sent to our regular pharmacy chain to the Sturgeon Bay location because we were on vacation. We went to pickup the prescription. And the pharmacy was closed for the entire day. I went to CVS and the pharmacist and the person working the counter were incredibly helpful and knowledgeable about how to get the prescription transferred over to CVS. The pharmacist went above and beyond to help our regular pharmacy make the transfer. She made all of this happen in a very short amount of time even when she was so incredibly busy. Thank-you so much Amanda, Jesse, Dori and Shawn!!!

J G

2023-06

This pharmacy always send me a convenient text when it’s time to get my monthly prescription filled and ask me if they can fill it for me, I LOVE that, the drive thru is always fast and friendly and easy, They ask me I’d like them to use the card on file which is so convenient because I don’t have to hand them anything, all the prescriptions that have been called in by a doctor or refills are done super fast! I love this pharmacy, they have a very efficient system that is such a benefit to its customers, sooo appreciate that!

Sarah Lezine

2023-05

I have been a customer of CVS pharmacy for 10+ years. Month after month I have issues filling a certain medication. Today the pharmacist on staff told me "we don't have that medication. I don't know when we'll have it. If you don't like it too bad. Come see me then. I'm here come see me. Come do my job for me then." She was basically daunting me to come fight her. I spoke to the shift manager after that who told me that CVS has had lots of issues with this certain employee. This pharmacist does not order medication properly or fill medication properly and that she is "Lazy and just terrible at her job". This is VERY alarming considering she is in charge of people's medication. People of sturgeon bay DO NOT USE THIS PHARMACY!

Steven Secrest

2024-02

This is the “WORST PHARMACY “ ever! The last place I will ever take my business! Rude staff very unprofessional attitude poor hygiene.

Barb Richards

2022-05

I have had nothing but trouble getting my prescriptions at CVS. The pharmacist and counter Customer Service gal are very rude. I just switched all my scripts someplace else. I actually had to have my Dr fill out 4 prescriptions for my strips. Why don’t they just tell the Dr what they need to put on scripts? She also said it isn’t her job to call the Dr! Done with them. No wonder there isn’t much business there.

Amthai Richard

2022-05

Called into the pharmacy asking about getting my second covid shot without a parent and received a somewhat of a rude feedback without even explaining everything, she just strait up said no. I walked in a few minutes later to ask about it again and see if my mom could be on call and the lady was really mean about it, giving out an attitude. I would very much appreciate it if she could at least somewhat give better service sense her mood really effects the customers.

Daniel Peterson

2022-05

Pharmacy is a nightmare. Stopped in 2 hours after my prescription was called in. Was told they hadn't gotten to it and to come back in a half hour. Came back 2.5 hours later and was told they needed 20 more minutes. The tech also had an attitude when telling me this. Finally got my prescription when I came back an hour later. Should not take all day to get some eye drops...

Julie Nelson

2022-05

Just got out of the hospital had 9 prescriptions to pick up they were called in around 2 when I left the hospital. On my drive home at 5:15 I called to see the status of them beings I have to take some tonight. They said 7 were ready but one was waiting on insurance approval the other they haven’t been able to get snd was waiting on the dr. I called the dr he sent it to Walgreens now it’s like 6:30 so I got that one then went to cvs to get the 7 they said we’re ready and they only had 2 ready now it’s 7:30. So I went off on them and said you don’t care about someone who just got released from the hospital. At 5:25 you said 7 were ready now only 2! Needless to say the worse customer service I’ve ever seen. After these are filled I’ll no longer use them and will switch to Walgreens! And corporate will be getting a call when I have time to be on hold for an hour or two lol

Brian Crook

2021-05

Very disappointed in the pharmacy. In pandemic times for someone who has social anxiety to be able to pick up meds with insurance at a store, then to be told a month later that the very same medication billed to the very same insurance is unable to be processed, and that the pharmacist is unable to figure out the billing process. She then recommends someone to use a different store instead. I.e Walmart. Doesn’t seem like good business practices or that this location truly cares about its community members. I won’t be back!

Staci Reinhard

2018-05

Called about filling a prescription for a specific medicine, they said they could fill it when I gave them the paperwork. I told them I would be in shortly. Show up a half hour later, wait forever at the drop off counter even though only one of the three workers was actually helping a customer. When someone bothers to tell me, all of the sudden they don't have that kind of medicine. They lied about being able to fill it to begin with. Not going back.

Karen Gardner

2022-05

I went for my Covid booster, the girl at the pharmacy asked for my Medicare card. I didn't have it along but luckily the pharmacist told her how to sign me in anyway. She said " well, I'm not doing this for every person". She was too rude to be a customer service person.

Nicole Ulrich

2023-06

The pharmacy is very slow. Called ahead to make sure the prescription was ready, I was told it was so I went to get it. Upon arriving the drive thru was closed so I went inside and had to wait 20 mins to get up to the counter to then be told it still wasn't ready.

Flavius Cucu

2023-05

Very accommodative pharmacy staff. I temporarily transferred a Rx to this location, and they adapted very fast. Had it ready quickly too.

Phillip Portwich

2023-06

Waited for ever on hold, the pharmacist in the past have been the rudest I have ever run across, if you don’t like your job find a new one

Tim boaz

2021-05

Very displeased with the service I got there I called in a prescription they said it would be ready in a few hours, I called back talked to the same person on the phone and they told me they never talked to me. I gave them the exact time I called and the duration of the phone call and they still wouldn’t believe me and totally disrespected me.

Lacy Keene

2022-05

Very rude and unprofessional pharmacist, she talked about me right in front of me when I was just asking for help and assistance. People like this should not be in the healthcare field.

Mercie Grochowski

2020-05

Tha staff and pharmacy are great, but the prices on groceries, makeup, or anything else insurance doesn't cover is extremely expensive.

Lori borgmann

2022-05

Very rude lady working pharmacy. No reason to talk in that manner. Cannot wait to switch where my refills are picked up!

Penelope Morrison

2022-05

The people that work in this pharmacy are straight up some of the rudest and most ignorant folks I have ever encountered.

Patrick Davies

2020-05

Sarah at the pharmacy went out of her way to research pricing for my medication. It was available before the promised time. Thank you!

Audrey Whang

2020-05

Thank you to Jennifer in the pharmacy! Such great service!

Lisa Slight

2020-05

If I could I would give the pharmacy a zero.

Misty Marotte

2021-05

Prices high but staff nice

ed bohling

2024-05

Rude, when you need help.it helps when people act professional.