Marley's Smoke Shop

Paul

2023-11

Tyler is the man! Treated every customer with the utmost respect and was very knowledgeable. Ultimately what sold me on making sure I got his name and will come back is that I wasn’t rushed. He listened to what I needed and wanted. All his recommendations were spot on. If I have to drive 45 mins out of my way to stop here you bet I will just for this gentleman. Cheers to having a great guy like Tyler around.

Paul Messina

2020-05

Hi everyone, I want to share with you the great experience that I had with Marley's Smoke Shop. I'll start by giving quick first impression and then a more detailed review below.When you first approach the store the first thing you'll notice is that it has a distinctly retro 60s look, very cool! I’m posting some pictures below but because of recent problems with Google review they may not post properly. When I walked in I was impressed by the smart, compact layout of the store. Vape kits, CBD products, glass pipes and other accessories were laid out and I had no problem telling which was which.Tony the vape expert greeted me as soon as I walked in and asked me if there was anything he could help me with. He was very laid-back and extremely knowledgeable about the questions I had for him. Of the products I did ask about, the prices were very reasonable and of the other ones I saw I could tell that these were some of the lowest prices I'd seen on any Vape products in Oshkosh. So, if you're looking for a place with a great atmosphere, low prices and superb staff I highly recommend Marley’s.Now if you want to stick around to have a more detailed review along with pictures, please continue reading.Okay onto my detailed review - I can't help but make comparisons to another smoke shop in the Oshkosh area that I've had some less than satisfactory experiences with. Even though I did give them a somewhat favorable rating - compared to Marley's they just don’t measure up.Marley's is head-and-shoulders above the other store when it comes to how associates treat the customers. When Tony greeted me when I first walked in, there was no sense of rush on his part and I genuinely felt welcomed. When I started asking him questions there was no air of condescension or “hurry up so I can get to the next customer”. He was very patient with me and explained to me that he was not interested selling me products that I could not afford or didn’t need.We talked about the different types of vape mods, what different types of glass pipes were used for, the meanings behind CBD concentration and which products were the most efficient at it. He even had a number of customers walk in while I was talking to him and I told him “I had plenty of time, so please go ahead and help them”. He treated each and every customer with the same pleasant, laid-back approach he had given to me.The one type of vape mod I was very interested in (one that was durable, had a great draw and excellent flavor) I had narrowed down to two. Previously I purchased a Smok Nord that was excellent but unfortunately had stopped working on me, I knew if I went to the other store with this they most likely would not give me an exchange or refund (even though I had spent quite a bit of money there in the past). So, I decided that my next vape mod would be purchased for Marley’s. The vape mods that I was very interested in were definitely a step up from my previous one but one was actually less expensive. As I said previously the pictures are (hopefully) below everyone can see them.When I finally walked out I left with the same good feelings I experienced with places like Oaks candy store, Schultz Pharmacy and Starbucks. If you get a chance read my reviews for them because they all reflect what adds up to a great customer experience from start to finish. I'll just come right out and say it; Marley's is a much better establishment than A -Z Tobacco.Thanks Tony!!

Cole Oudinot

2022-05

This place is not what is used to be. I got a piece from here years ago that accidentally met its end this past week. Went in to make an “unfortunate upgrade” and I would not recommend anyone buy any pieces from here. Cheap quality that won’t last. Bought a pretty expensive, over $100, sturdy looking, piece from here and within three days it broke. Was offered 10% off a new one, was told to use it as is and just “be careful of the glass” or to try glueing it back together. Better off going elsewhere for glass/ pieces and good service.

Aaronn smith Smith

2023-11

Absolutely rude staff not helpfull selection was ok but not that great.. never will go back ... much better shops in town don't waist ur time or money.

Claude Fleming

2024-01

Great selection very nice store clean and cashier was awesome

Leo Akey

2024-02

Nice place friendly works

Jayrock Raynor

2023-08

I went into marleys to just look around and Tom was really helpful with helping me find what I needed and was very knowledgeable about what he was talking about which was very helpful, along with him being very kind and polite the entire time. 10/10 I would recommend stopping in

Matthew Jones

2023-06

Tom is a clerk at Marley’s and he has great customer service. He knew a lot about the different products they carry. JT’s also has great service, but Marley’s has the best and has top affordable prices. It’s the only place I go for vapes.

Shawna Saglin

2023-05

Stopped in for the first time cuz I just moved here recently and this is the best place in Oshkosh. The 2 guys working were really nice. Very helpful and patient with me and all my questions. They got the best prices that ive seen so far!!! I'll be back soon. Thanks guys

Odd Hobbiest (Odd hobby guy)

2021-05

Quite literally every time I go into the store I have such an amazing experience. Whether it be solid information, or just conversation. I always seem to come out knowing something new! Their selection blows any competitor in the area out of the water. Fair prices. Very easy-going people.Tom a solid employee, with a great attitude for solving the problem! Every time I have went in there he has nothing but kind and courteous! Keep up the good work man! Thank you Marley's of Oshkosh for existing.

Waylon Wrynn

2021-05

10/10. Absolutely love coming here, good vibes all around. Some pieces are a bit more expensive than I'm used to paying but they have such a large variety of products and prices do range so all in all its pretty fair. Employees are great, even other customers are awesome. If they had a lounge here I would end up spending too much time and money here for sure.

Jonathon Williams

2023-05

Very rude staff person. Hiding behind mask and hat sitting on his phone. Will never go there again. Sartori Imports main in Oshkosh has much friendlier and helpful staff.

Morgan Kotenberg

2021-05

Had a great experience! Tom was very friendly and helpful and made sure I was satisfied. He didn’t rush me and wanted to make sure I left with the correct products. Everything was clean and well organized as well. Definitely will be going there from now on!

Helena Kitz

2018-05

My visit was 6/25/17 in the afternoon. Selection of everything was fine, loads of glass. My low review is strictly for the employee and lack of customer service there. When we walked in we got a quiet 'hi' from the checkout. My husband and I made the rounds of the store. We were in looking for CBD oil after having done some research in the hopes that it may help some ailments. I guy at the checkout was on his phone the entire time we were there. Was super rude when I tried to ask questions about the product I was interested in and I don't think his eyes actually left his phone the entire time I was speaking to him.I work in retail management. Yes, retail and customer service kind of suck as jobs, they really do. However, just because you don't like something, if it's your job, do it. To be completely honest, I will not be back. Everything I was after I can get online at a better price. I like to support and give my business to local places but this one has lost mine. I will continue to order the product I want.

Heather Mason

2019-05

I Love my experience every time I go there when my favorite clerk Tony is working!! He’s super relatable and all around good person! 90% of my fiends go there just because he’s also their favorite person. Honestly I don’t know what we would do without him. He makes shopping there 100% worth it and he always provides the best advice and I have all the respect in the world for him! Keep it up Tony!!

Dandy Chiggins

2022-05

Initially left a bad review because my second replacement atomizer for my puffco peak burnt out in two days. Realized it’s not the fault of Marley’s, whatsoever. They even offered to replace it, but I paid for a new one anyways. Excellent customer service. Always my go-to when I’m in Oshkosh.

Samuel Price (Sam)

2023-05

Best place for your smoking accessories in Oshkosh. Best prices and friendly staff! I won't go anywhere else now.

Jean M Smith

2020-05

This place is a beauty of a smoke shop,it has just about everything for anyone, although they do not carry the type of juice I was specifically searching for. The shop itself is set up very sweet,the lighting looks great and it's an exceptionally clean establishment. The guy who helped me was friendly and knowledgeable and he took his time to answer all my many questions without trying to rush..he was the only one that I saw working at that time and at least 4 other customers were also waiting. I will definitely be visiting this shop again 😊

Amanda Johnson

2019-05

So tonight i stopped in and was given the most disrespect i have ever received in community service. The man working tonight was rude and condescending. When asked a question i got back 1 to 2 word answers and was looked at as if i was crazy for asking questions like what is your tallest cheapest piece. Where can i find this. Do you guys have this by chance. The customer service skills of this man are lacking greatly. He acted as tho his job was a chore and he didn't want to be there. My mother was also disrespected when she was there on tuesday. Again the man working was rude and disrespectful. I will not be returning to this establishment nor will i ever recommend someone to stop at this establishment.

Riley Anastasi

2023-05

Great place with great prices. The staff is knowledgeable on the products they have to offer.

Phillip Schmidt

2019-05

Always great to stop at Marley. Almost exclusively go on weekends when Tony is working. He is knowledge and outgoing and willing to help the customers without being overbearing. Best prices I have found in the Valley.

Erin T

2020-05

Kinda felt like I was bothering the guy behind the counter. When I asked for an uncommon item I'm pretty sure he was making fun of me. Not a great experience. I was very uncomfortable. However, the CBD product he reminded is fantastic. Thus, the 3 stars.

David Loiselle

2019-05

I give this place a 1star for one reason I went in on Tuesday afternoon to get cbd oil for a family member and the guy was really rude to me and other customers while I was in there and just acted like the customers were nothing and tried like hurrying them out cause it was a problem it's not the first time it's happen I just kept quiet but now I had to say something, the guy either needs a new job or learn customer service and how to treat people... This is the only reason for 1 star other than that the store is great

Chad Vosekuil

2021-05

Nice peice pipes and rigs in there sometimes the staff is rude and sometimes when I go in there there really nice so I guess it just depends on what day or time u go in there otherwise awesome place I would recommend anyone to go there and sometimes they do got good deals going on so like I said when you go in there they try to be helpful but sometimes they treat you like garbage so it just all depends on how the worker feels that day but it's still a cool store thanks

Chris Moderson

2018-05

I Stopped in tonight 10/14 for a Vape Mod and the selection was impressive. The price was excellent as well. There is alot to look at and the guy behind the counter was very familiar with all the products. He suggested a great mod for me to start with and even showed me how to set it up use it. I will definently be back.

Tom Lancer

2022-05

Place is going down hill fast 1 year ago it was my go to, now I dont trust it, for regular cheaper peices the prices are staying the same but quality is down... plus I've been sold 2 broken peices that were not blown right and staff said they could not help since it had left the shop -200$.

David Schmidt

2021-05

My opinion my not be looked at or matter to others but this shop was one of the best ive ever been in, i walked in wanting to just get incense and i was greeted by a friendly staff member who was happy to show us were everything was, i felt so at home here and ended up spending $95 on a bunch of assorted goods, tom was eager to help from me walking in to leaving, i paid with $100 and left him the change, i highly recommend this place to anyone looking for their kind of product.

Josh Thoms

2018-05

Sweet store with a huge selection of glass. Friendly staff and awesome prices. Found this place on accident last Sunday while grabbing pizza next door. I'll definitely shop here from now on.

Nolan Cook

2022-05

Tom is an amazing help. He really knows his stuff, and is also great to talk to if you need help with your selection. Dude is awesome

noah burdett

2022-05

At first I thought they sold me a disposable for 30 dollars and it wouldn't charge or hit and they wouldn't give me a refund but tbh the manager sat with me on the phone and helped me resolve my issue and now I feel bad about leaving a bad review before lol