CVS

Devin McDonald

2024-04

Great staff, easy to use pharmacy app, and takes most insurance. Sometimes you can wait 20+ minutes for someone to pick up the phone, but that's a lot of pharmacies these days. The only thing I don't like is they seem to never have Vyvanse in stock, but that's not their fault. Blame the DEA and their restrictive processing of controlled substances. There's a stimulant medication shortage in the United States which is impacting millions of people. Have to call around to different pharmacies every month which is quite annoying.

Kaylee Pickering

2024-04

Absolutely rude. Simply requesting to have a prescription transferred from another clinic. Refused to find the phone number and said I can just buy OTC instead. Offered no help to solve the issue.

CL

2024-01

Rude pharmacists. If you (your employer) offer online services, please be familiar with them.The staff at the register were kind and helpful. Thank you.

Katie Gasperlin

2023-12

pharmacist was terribly rude when I called, maybe he was just having a bad day but don’t take it out on me for asking you to do your job that you filled out the application for.

Geri Wolbert

2023-12

The employees are very friendly & helpful. I feel comfortable shopping in the store.

Pang Lor

2023-05

There’s always something wrong when I try to pick up my prescription. Not only that but the pharmacy staff doesn’t seem like they know what they’re doing and they do not give good customer service. If you’re looking for a pharmacy to pick up medications at, please do not choose CVS, they really don’t know what they’re talking about.

Michael Noel

2023-11

The pharmacy is never open when I stop in, and when it is, the pharmacist and techs are almost always rude.

Kong Vang

2019-05

*edited 6/14/18I was formerly at a pharmacy that was bought out by CVS. Since the beginning I've had issues with CVS. At first I thought they were just working out the kinks but it's been over a year now and I have issues every time I pick up medication.The employees are nice enough so I cannot figure out why they are always off on my brother's prescription? I have to call and remind them a few days every time I pick up to make sure they are putting it together for me. If I do not call they will not prepare my brother's prescription. Sometimes even when I do call and get someone the message gets lost somehow and I have to wait till the next day. Sometimes they do not have enough pills to fill out the prescription either. I am beyond frustrated now.I think we will try another pharmacy.- Update we stuck around and seems about a few weeks after this review they were able to get things done smoothly. The past year and a half everything has gone smoothly at this CVS, maybe a change of management did it? Anyways I have amended my rating and am now giving them a higher rating.

Tom McDonald

2015-05

I've been a customer of Medicine Shoppe, nee Lee's Drug, for decades. I was given less than a week notice of the sale of my store to CVS. I've been to CVS three times for medications. I've never had to wait less than 30 minutes, even when I had scrips ready for pickup. I was told on Wednesday that my meds would be ready Thursday morning. I stopped by Thursday afternoon, waited more than 45 minutes, and they were not ready. They said they'd mail them. They didn't. I came in 1/2 hour after they opened, waited an hour, and was finally able to pick them up. They do not answer their phone, they do not have key medications in stock, they have not worked out computer problems, and they have totally inadequate staffing. The staff are *not* the problem. The problem is corporate, money over people, and a total lack of caring from the new corporate owners. Go elsewhere. Never go to CVS, even for other stuff. It's a convenience store with a small, insignificant sideline in pharmacy.

Sherry Joyner

2018-05

I will never go to another pharmacy! CVS has been amazing to me. They have offered suggestions to all of my questions/concerns that my doctor has always just shrugged off, and they have gone above and beyond when it comes to my medications and refills. Loyal customer for life!

Susan G

2022-05

Covid testing win! Made an appointment for my son to get tested at Walgreens in EC, no same day testing available so had to wait 2 days to get him in, then was turned away and told they don’t offer same day testing and told to reschedule him. Went online and was able to get my child tested at CVS 30 minutes later, convenient since it’s a 30 minute drive. Simple, easy, streamlined, friendly experience. From now on I’ll only ever use CVS.

Curtis Wieland

2017-05

I go in and the staff knows who i am are very friendly and usually am in and out - i always have my meds called in though so for those of you who wait till you get there - i can't relate. I was worried when i got moved from the Medicine Shop and other than the opening pains - they have been great ever since. Call ahead and give them time and everything goes so smooth.

Zanny Belle

2015-05

I started using this location in late October 2014 and had a great experience. They were able to fill 2 new scrips on short notice and they were ready to pick up in less than an hour. They also took an order over the phone to transfer another scrip from an Eau Claire pharmacy and had the order ready to go very quickly. Whatever problems they may have had when they first opened seem to be fixed. I was also impressed by the clean layout of the store and the wide variety of products they sold.

Nicholas Heintz

2015-05

My first time there was during their transition, when two other local pharmacies where being bought out by CVS and it was crazy. The pharmacists were overworked and it took forever to get my medication. Although it took a while they are now doing much better and when I go there it typically only takes 10-15 minutes to get my medication. Considering how horribly everyone else handled this transition (one pharmacy didn't even tell their customers they were being bought out) I think the workers here did really well with the transition.

Margaret Breisch

2015-05

The new CVS store in Menomonie is completely unprepared to operate as a pharmacy. We had been customers of Erickson's Drug Store for decades when CVS bought them out. Between two prescriptions that my wife and I have had filled with them we had to come to the store no less than 6 times. There were 9 and one time 15 other people waiting to be served; their waiting experiences were all similar to ours. Even when the pharmacist said to come back tomorrow and we will have it ready for you, they didn't. We never waited less than 30 minutes and one time was one hour and 15 minutes. We never saw the same pharmacist at the store twice. Their computer problems even now do not seem to be resolved. There is the annoying ongoing message of "five, four, three pharmacy calls" that no one appears to feel an urgency to answer. They left a very poor first impression, second was no better, three strikes and they're out.

Emily Winker

2017-05

I had an awful first experience here. The customer service at the pharmacy was horrible. I had to wait 20 minutes just to drop off my prescription. When I came back to pick it up, they had the wrong persons information on the labels, which explained why insurance was such a hassle. The staff continued to blame the mistake on my doctor rather than apologize, and the pharmacist, also manager Jeff, blurted out my prescription and its use from the back room, violating my privacy. Very unhappy with their unprofessional-ism and recommend anyone to Walgreens or Walmart.

Richard Penney

2016-05

After the initial startup pains the service is really good. Some of the folks from the old stores are now there and the continuation of good service is a plus. My meds changed drastically a while back and the folks at CVS were able to contact the MD an get the changes when he forgot to change the prescription.

Barbara Shannon

2022-05

So far so good, I was previously at Walgreens and with Medicare needed to switch. Experience with Walgreens had gone downhill and the staff answering at CVS seemed polite and knowledgeable. Hopefully it will be a decent experience.

Ross Barnett (Beyond Earth Sudios)

2022-05

Scheduled my Covid vaccine for 10am a week in advance as I have a busy schedule, very clearly says no walk ins and appointment required. Get there and am told someone just went back ahead of me, so I’m second in line. What’s the point of an appointment if someone can just walk in and go ahead of me because they got there earlier than me as a walk-in? Keep in mind I arrived 5 minutes early as well.

connie foster

2018-05

I unfortunately have to have my prescriptions filled at another drug store because of my insurance. I'm very disappointed because I have always been very pleased with CVS. Everyone is respectful, friendly and actually knows your name. I highly recommend CVS.

Rich Berg

2015-05

I'm truly disappointed with this place. I'm suffering from a head cold and went in to get some Sudafed. So, I pick up the card and wait in line for a long time. Then when I finally get waited on, they tell me that they're not able to sell it because they don't have a license yet. Here's a clue CVS: If you don't have it in stock, don't waste people's time making it look like you do.

Nikko Marsh

2019-05

The most friendly Pharmacy Staff I ever met! Personally make my day better and always go out of thier way to be helpful. I appreciate all thier hard work and dedication. HUGE THANK YOU ALL!!!

Jorge B.

2017-05

The staff is great. I went late night to pick up a prescription and with so many things in my hands I forgot my hospital documents on the countertop. The next morning I called and they had saved them for me. Really appreciate it.

Steve Reilly

2021-05

Great place to go. Staff is very helpful. I had to pick up some items for a family member. Store is very clean inside and laid out nice. People were very helpful.Until the next review,-Steve-O, out!

Valerie N.

2020-05

Even when they are super busy and swamped, the Pharmacy Staff are so friendly and warm. I frankly refuse to go anywhere else because why leave a good thing? xD

Sarath Nalla

2021-05

After an hour on the phone call schedule for medication delivery. After fewer days received a message saying ready for pickup.

David Parks

2017-05

How did they pass health codes? The pharmacist literally handles pills after touching dirty money. Disgusting.

Jack Gorman

2017-05

Pharmacy is really slow. All other staff is slow to. Prices aren't the greatest either. This isn't the first place I would recommend you go for something.

Karen Snyder

2018-05

Wonderful! They are always willing to answer my questions about my medications. They're the best!

Trevor Mumm

2022-05

Normal CVS experience. Probably has what you need in a pinch and you'll pay a little more for convenience.