Walgreens

thomas walsh

2024-04

I have never been treated so rudely by the pharmaceutical staff. Yesterday I called the pharmacy and was placed on hold for 15 minutes and hung up on, called back and the same thing happened for another 16 minutes, so I walked over there, with my aid, as it is literally across the street from me.At that point forward with no line at the moment, until about 5 minutes of waiting, I asked why I was hung up on, and a woman with gray blonde hair snapped at me saying you see this, pointing at the medication bins,(they wait until the last moment to fill the medication and it puts them in a big jam, forcing people to wait hours, and they wonder why they get in a jam). This pharmacy tech began an attempt to handle me with an attitude. I asked for a manager, and low and behold, it was the same one that argued with me a few nights earlier regarding my I.D. after his Karen, temper tantrum, I told him I was calling corporate, his response was go ahead) so I wasn't happy to see him and he began to an attempt to harass me about his poor attitude the previous night, and was still annoyed about the other woman's attitude who continued to talk about me in a very bad manner in front of me and the other customers. Thank God a very professional pharmaceutical tech stepped in and and took over.When did it become okay to get very bad service from alleged professionals that handle your medications and are supposed to follow ethical behaviors?When did it become okay for pharmaceutical technicians to argue with you in front of customers, or for that manner ever.They actually violated my HIPPA rights. Sam Jeffers (alleged store manager) (unknown if he is even authorized to view medication and or dispense it.)On two occasions he raised his voice at me and was very unprofessional, and he is supposed to be a manger.My only suggestion is stay away from this Walgreens unless it's absolutely necessary. I was absolutely pissed that my hands was shaking (kept the beast inside its locked cage)Thank God, a very professional young lady stepped in and had my meds available within a half hour as she saw my hands were literally shaking, my blood pressure was going up. This resulted in a tension headache all day.After calling corporate, they returned my complaint back to this Walgreens, and low and behold the saga with the unprofessional manager (Jeffers) continues and he actually called me, harassing me even more so, that I filed a another complaint on him, I hung up after he attempted to argue with me yet again, he called again. Like really you think I am going to allow my self unneeded stress and harrasment (?)I called customer support this time, and a professional came on, saying it was a mistake the complaint got to the store and she was going to have this complaint elevated by the manager and investigated from what I understand.She was very sympathetic and stated it should not have happened and actually apologized for everything agreeing that a customer should not be treated like I was.We will see what happens, and pass it on.This place is getting way out if hand, I will be on the phone with the ADA Monday. for interfering with prescriber orders, which is a felony, they did not fill a prescribed medication going on three days, and saying it will not be filed till tomorrow, I will also call The Wisconsin Pharmacy Board. I feel he should have his little certificate revoked. Jeffers should be on probation and if he continues his abuse of authority he shoud be terminated.The worst part is he had completely disregarded my Hippa rights. Karma will be a beast with this one. If he ever even speaks to me again, I will file so many reports, and post him on every social media account I have.If he looks at me the wrong way, I will look at like harassing behavior, and file a police report, and let the courts decided if this is professional misconduct.Claire, the pharmaceutical manager is amazing, and the night staff are wonderful people, the drive though when Sammy boy, isn't around are very pleasant and accommodating.

B H

2023-12

This is based on one interaction. I came to drop off a FedEx package. A FedEx driver came in while I was there and asked the Walgreens worker if he should just wait and take the package. She said “no, they can wait”. Seriously? Whatever misery is going on in your life, you don’t need to spread it to your customers. You don’t have to be nice, you don’t have to be friendly, just don’t be a giant D.

Taylor Prechel

2024-02

I purchased Covid tests from this Walgreens and the person checking me out looked at me funny and asked me if they were for me. This felt like a personal question of which was none of their business and I wanted to tell them just that but I just said no and went on my way. This was a disappointing interaction.

Eva Quinn

2023-05

The pharmacy staff sucks. They make you sit on hold for an hour, only to pick up the phone for half a second and hang right up. They also fill prescriptions whenever they feel like it, which could be a couple weeks later. They have zero regard for the fact that people’s lives sometimes depend on having their medications so filling them multiple weeks later doesn’t cut it

Drew Tj

2023-06

I stopped by in here for some allergy medication. Most places this time of year (late spring) are empty but this location had a fully stocked isle of allergy medication. Cashier was friendly.

Rachel Smith

2023-06

Very unfriendly staff. I didn’t get a receipt but thought I was over charged. Walked back into the store within 5 minutes and both the cashier and manager were unhelpful, rude, and saying well I should’ve asked for one when I was checking out. I wasn’t angry or yelling I just wanted a copy of my receipt to check the prices. Did not have a good experience.

april conrad

2023-05

Placed a pickup order yesterday. No email or text to let me know it was ready. I went there and it was…today placed a pick up order. No or email or text. Called there and said hadn’t received text or email to let me know it was ready. I was told “uh huh….” Okay. I don’t don’t what to say at this point. I don’t speak bad customer service. I wish it didn’t go like this. I am a nice person and a nice customer. I get it, but really I can’t communicate with this response. I was told to come in and maybe it is ready. She said this bec I had told her that I saw it was ready bec my app says it is, but it also says to wait for alert through email or text. I didn’t want to catch them off-guard. Ok…it’s getting ridiculous. This happens all the time. Don’t offer pick up if you don’t have the employees to do it or understand it.

Nicole Marie S.

2022-05

I will be honest I have had some terrible experiences at my local Walgreens so this review is 100% for Kristin (photo dept). She was great and during a time that almost no one does anything to help someone, Kristin went above an beyond to correct someone else’s mistake. Thank you so much.

Jacob Smith

2023-05

Update your hours online if you close early. Google makes it very easy.

Caitlin Conroy

2022-05

-Made an appointment for a Covid test, received a message saying "Your confirmation should come in 12 hours!"-Confirmation never came, so I called the location's Covid hotline. Got stuck in a Covid info-->Test info--> appointment confirmation -->Covid info loop.-Hung up, called for an actual pharmacy employee.-I told him I never received the confirmation, he says it means I don't have an appointment, and I'll have to sign up (again, with fewer open slots) online. Then he hung up on me.Basically I was sent in circles until I got a verbal shrug off. No effort to actually help!

Zach Brazgel

2023-12

The best Walgreens in the Madison area, hands down.

Mike Eubank

2023-11

Hope the pharmacist is having a better day when you go.

David Doyle

2022-05

This is a great Walgreens. Friendly staff, clean store. This isn’t the closest to my house, but I go out of my way for this specific store, because they do a great job.

Jacob Clark

2023-07

Walgreens is never that great, but the staff here are very nice! It is a very friendly Walgreens.

Liz Van Ness

2022-05

Very helpful staff to lead me to I needed.Guide me on the brand new card checkout.It was cool!

Ryan Corcoran

2020-05

As Walgreen's go, this one has a quick check out. Don't expect to find WD-40 here. Or other things that you actually need, but there is always 2 ailses full of whatever holiday is next and last.

Jody Whelden

2020-05

The staff here is very positive and the store is clean and has items I need almost always. Highly recommend shopping here.

Rachele Johnson

2023-12

A beautiful place with beautiful people!

Stephen Gemperline

2018-05

Better than average service here it's clean and the staff tries to help

Mack

2017-05

Well laid out. Friendly staff.

Joshua Townsend

2017-05

Great friendly service!

Kimberly Morrow

2017-05

Nice people