Country Visions Cooperative - Main Office

David Dineen

2024-01

I've been a propane customer for ten years deliveries are always on time but I had a bill I received I didn't agree with so I went in and talked to a guy named Carl and we got it taken care of so I'm very happy with this company .

Steve Schnasse

2022-05

I'm a new customer, not by choice but by a buyout for Larsen coop. I am a propane gas customer. I'm on a budget plan and auto fill. I received a statement that said I owed monies plus a finance charge. I had enough money in my account to pay plus extra. April told me my monies are in the wrong account. SMH .. Now I have a finance charge plus still extra monies in my account. Please Research this company before you use them.

Jessica

2018-05

I sent in a $300 check that was specifically noted as post dated, and was addressed to the financial department that deals with past due balances. They cashed it the same day they received it in the mail. I called when i found out they tried to cash it, and I was told by April that she handles "thousands" of checks per day, tells me I will be charged an NSF fee, and she offered no apology. INSTEAD continues on with how bad I've been with making payments!!! I explained to her that my account was past due because they have me on a keep fill. Explained to her that now I have a $30 NSF from their office, as well as my bank. No apology given for the inconvenience. April then tries telling me its not her responsibility to look at dates on checks. Excuse me? What is your job?? She is the only one who handles past due accounts. This matter was over her attention to detail and she was FIRM that it wasnt her fault, but mine instead, for being in the position to even have to talk to her, because I wasn't paying my bill. She then tells me "it's illegal to post date a check, and she could turn me in." Completely rude and uncalled for. I was calling because I wanted to pay my bill, and wanted to resolve this issue. If the check would have been cashed the very next day, my payday, none of this would have happened. The check I sent with my invoice had a note with it to show It was dated one day in advance. This woman, April Schultz, belittled me and made me feel like garbage.As if I'm not a human being who deserves respect, I'm an account, thats past due. I was calling because I wanted the payment to be completed, and if she would have been more careful, I wouldnt have dealt with this, or $60 worth of NSF fees, But according to her, if I would've just paid, I wouldn't have been talking to her. My account was on a keep fill. They stop by whenever to leave me a bill for a 500 gal tank, at whatever the propane price is at the time. So if it jumps up to $1.99, they hop in their trucks and top off everyone's tank. I work two jobs as it is, but for her to degrade me for my financial status, even when I'm on the phone to pay the damn bill, thats just apalling. Horrible experience and I will be telling everyone about it.UPDATE: February 28th, 2018Country visions tank was removed IMMEDIATELY after this situation. I was afraid they would try taking the propane that was already paid for in the tank, so I made sure to have my new provider (COUNTRYSTYLE PROPANE) pump it out before calling to have Country Visions removed. Also, I called the manager of the Country Visions Reedsville office, Steve spoke with me about the horrible experience. I explained he is losing a customer on behalf of April Schultz. He removed the $30 NSF and apologized sincerely for her behavior. Still telling everyone about this experience. And hearing very negative feedback anytime the business gets brought up. I already convinced my family friend to switch from country visions who owns a huge local dairy farm and uses over 200,000 gallons of propane yearly for his cattle barns. Word DOES get around.

Jerri Hoyer

2022-05

Would not offer help. Stood there just talked at the desk. The three girls didn't come back and ask if I needed any help. Just stood there and talked while staring at me. Waited for someones help but all the girls did was talk. If this is the service you provide I will go somewhere else with better service and better prices. I have never had this kind of service while shopping before. Always helpful always nice and respectful. These three girls were just rude.

Alicia Woodke

2016-05

HORRIBLE! We ran out of fuel on a Saturday and I called and was told their driver was on vacation and their was no other drivers working who could bring us heating fuel! I called around to other companies... and I was told no one would come out because it was a SATURDAY and we were new customers. I called the Oneida police and they gave us heaters to keep us warm. They care about people unlike COUNTRY VISIONS! We are also elderly and disabled and it is FEBRUARY. Also a new driver in NOVEMBER OF 2014 SMASHED ONE OF OUR GATES AND IT'S STILL NOT REPAIRED AS OF FEBRUARY 2016! This company has the worst customer service EVER! Their employees could careless about you! They are also very rude.

Peg Kirchner

2023-08

Smelled an odor from our propane tank and called. Within an hour of the call, Dave came. He discovered the leak and fixed it on the spot. Very friendly fellow.

Erin Willems

2014-05

HORRIBLE Customer Service! Management should call and pretend they are a customer to witness it themselves. I wish I didn't have to give them my business either. However, I will be shopping around in summer. I hold NO obligation to these ungrateful employees because I own my tank.Management - How can you continue to let this happen??

Linda Novak

2023-05

Rude girl in grooming area. No customer service skills there. Will not bring dog back when only completed half the grooming and charge full price!!

Jason Pohl

2020-05

Watched service tech try to disconnect fitting with 1 rusty crescent wrench that wouldn’t close small enough. Then charged me to replace it. told me my service valve on tank leaked that’s on a rented tank and was charged the service charge plus the fill. Very unprofessional beware

Cassandra Klotz

2022-05

Pepper loves her full groom with Connie out of this location! Also comes back trimmed up, smelling good, and so soft!

Mary Brady

2022-05

Been here a few times and found horse supplies I needed. I was glad to see cashier was also a horse owner.

Jen Aman

2023-05

Great place to get your dog washed and nails clipped

Alyssa Coopman

2014-05

POOR customer service. Seems like the people that work there hate their jobs and their customers. Wish I didn't have to give them my business.