UScellular

Kelly Beilfuss

2024-02

I have been a US Cellular Customer for a long time. They are Busy, I called and left my Number and he got back 2 me before the end of the Day. I talked 2 Tyler Today the Store Manager about the upcoming S24 Ultra and he could not have done a Better Job. He Answered all my ?S and was Pleasant on the Phone. 10/10 👍🏻

Sara Cass

2024-04

I joined a family plan with another carrier after being a customer with US CELLULAR that always paid on time. When I switched, they discontinued my auto pay, then told me that I would be charged a fee to pay by phone. I was unable to pay online and was told I could pay at a store, so I wasted a trip only to be told I would still be charged the fee. I filed a complaint with the BBB, and US CELLULAR told me they would waive the final fee to resolve the complaint. When I called to pay, I was told they could not waive the fee, that I could mail the payment, but since the bill was due that day, I would be charged a late fee. Will absolutely NEVER go back to this company.

Thomas Schwartz

2023-11

I needed help because I mistakenly deleted my home page on my cell phone, and I am not necessarily smarter than a 5th grader when it comes to cell phone technology. Suzi at Appleton East fixed my problem; 'got it up and running again in no time. I would NOT have been able to do what she did for me, and I would still be frustrated, so THANK YOU VERY MUCH, Suzy!!

Maitland Robinson

2023-05

My husband and I went into US Cellular to get a new phone. My old phone stopped working and of course it started working the minute we get into the store, which was funny because it wasn’t turning on/off for 3 days prior. Regardless of my old phone working again, we decided to trade in for a new phone. Cooper, one of the associates, helped us right away and was very personable, understanding and informative. We were dreading the whole process of switching phones but Cooper kept the conversation going and was really nice. We were originally going to get just the phone and go to Walmart for the accessories but Cooper showed us a great financing deal for all the accessories I needed anyways without breaking the bank right away. Keep up the great work Cooper and give your puppy extra pets for us(:

Brandi Kunst

2023-06

Fernando and Deon were personable and patient while my mom and I asked questions regarding switching from android to iPhone. It was a pleasure working with them and I hope they are given the credit they deserve.

amy redeker

2023-05

I should have written this sooner. I am writing to.Thank Susie! She deserves special recognition. My family walked in two minutes before close on Christmas Eve because we experienced a nightmare situation at Cricket Wireless, When they couldn’t deliver, she did with a smile, and did not make us feel bad for coming in two minutes before close on Christmas Eve. Not only did she make his dream come true she was efficient, kind, knowledgeable, pleasant to work with, and a real go-getter. Thank you Susie for making my son smile!

Jules Berglund

2023-05

I went in to upgrade our phones, and had stopped at another U.S. Cellular store the day before that left me frustrated. My defenses were up and ready for an argument when I got here. But, Eric immediately put me at ease and listened to what I needed for the upgrades. He was very thorough with explaining the pricing, special offers and phone features. And, he was an absolute pleasure to work with. (We chatted about different mobile phones, old computers, and dial-up internet while he got everything set up.) I left there with my new phones and actually feeling happy! U.S. Cellular: Make sure you keep Eric around!

Bev Hamm

2023-05

Best service I ever had anywhere by Sierra. Calmed all my anxieties and helped me beyond expectations. I am so happy with the service and outcome. Thank you for making my day.

Savino

2023-05

As soon as I switched from Verizon to here, I started getting graphic, pornographic spam texts. Came in to tell them about it. Was told it is what it is. No one cared. I was then told by another employee that his ten year old daughter gets the same thing, very casually. Disgusting and will be switching back to Verizon as soon as my phone is paid off.

GarthVader Gartzke

2017-05

We loved it! The people there are super nice! They are understanding, welcoming and patient! They tell you and explain the best options for you and your family and they even walk you to the door! We worked with Tiffany Zentrich, she was great! She did a wonderful job explaining everything and she even gave us a few tips on the best things to do!

Barb Huss

2023-05

3 visits and still don't have my account issues resolved.Cant pay my bill,says access not allowed. Requested a bill in the mail still haven't received one. Did paperwork with 2 customer service specialist. Nothing resolved.

Kaitlin Palmer

2021-05

When I came here to upgrade my phone I was treated fairly and received good customer service, however other members of my family were not. Before my experience, my brother and father purchased a phone here from a salesman who seriously misled them about costs and exactly what they were paying for. They left the store thinking they had completely paid off the new phone and would have a much lower monthly bill, but this was not the case as I found out later. My brother and father are intelligent people, savvy customers and not likely to misunderstand clear communication. It is obvious this salesman misled them. I and my family are disappointed we were mistreated by this shady salesman as we have been loyal US Cellular customers for many years. Buyers be careful.

None of Your Business

2024-02

To be posted shortly… But absolutely amazing!

Dawn Wulterkens

2017-05

I had an emergency situation. They were extremely helpful and sensitive to my situation. Especially, Jordan, he went over and above in helping me. I was in the store 4 times that week and every time he was kind and courteous..thanks!

Krissy Schweitzer

2022-05

I dont have cell phone service through these guys but I tried the internet service and unfortunately it didn't work for my location. I initially went to the location by the mall, and after a very frustrating run around I ended up at the Darboy store. Choi was great to work with, he was over the top nice and did everything to help get my service canceled. He was very knowledgeable and didn't give me the run around. I wish more retail workers were like him. Over all everyone at this location seemed very nice 👌

JD

2021-05

COVID PRECAUTIONS TOO EXTREME!Went in with my wife to discuss upgrading to a new phone as this phone hasn't worked properly since purchasing it!There was only two other customers in the store (as a couple), so not busy. We were at least 12 feet away from anyone else yet, the employee said one of us would have to wait outside or they couldn't help us! Again, plenty room in the store to follow social distancing and everyone was wearing a mask!My wife and I don't make purchases without a full discussion with each other. We bounce questions off each other and it helps us become fully aware of the possible purchase!I can understand having extra precautions if the store was busy and maybe have ab option to set up a scheduled time to be helped but this was B.S.!

Reid Johnson

2019-05

Here on a Sunday. Customers standing around and the associates are calling names. No sign saying sign in. I finally went up to a girl working and asked the procedure to get seen. She said I will take your name, she was not real friendly. They need to have signs with checking in. There was a few people waiting ahead of us and the manager his name tag said Choi he was just standing behind the counter looking at what the employees were doing and then left and went in the backroom. If he sees customers standing waiting why not open another service station and help. After 20 minutes he came back and started helping customers waiting. To his credit when he did help us he was friendly. It was a Sunday so I am sure it gets a lot busier weeknights. Go in knowing you will be waiting, be patient and hope you don’t have to go back for atleast 2 years or if your phone craps out.

Logan Polack

2020-05

I NEVER write reviews, this is actually my first review. I had good customer service the first time in. The second time in I cannot express how low the customer service was. I was being blamed and essentially yelled at for not disconnecting my watch from my old phone before sending it in from the lady working here. She was saying, “it was my watch and I should’ve known” however I purchased the watch from US Cellular and was never informed of this when getting a new phone. I will never return to this US Cellular because of this lady.

Justin hill

2019-05

So helpful and greeted by three different employees as soon as I walked in door! So helpful! Instantly got help with my phone. Also brought my baby with me and the lady who helped me was keeping him busy with posted notes.

Andrew Hyer

2021-05

Ridiculous COVID Precautions!Went to the store with my wife to look at upgrading our iPhones. The sign on the door said no more than 10 people in the store. We of course had masks on. The female salesperson who greeted us said the store policy was only one person in the store at a time. My wife point out there were several customers at the counter, under ten however. She said that it was only one per family. So I guess US Cellular’s new motto is “Breaking up families, one phone purchase at a time.”

Sarah Schuh

2019-05

We loved Jennie Delveaux!!! She helped us out with all the questions we had and answered everything! Very friendly and by far the best associate we have worked with!

Chad Vanloo

2024-04

Was always fast and polite

Jaimie Bradley

2020-05

Can us cellular ever not mess stuff up when getting new phones or switching plans? Too many issues to even bother listing. But if youre debating between using them or another service and happen to see this review, save yourself and try somewhere else!

Ken Derks

2018-05

So happy with the service with Austin L. Very patient w/me with many questions that I had. Good Customer service for a young man! Smart & knowledgeable.

Judy Schlender

2018-05

Dealt with Aaron Miller. He fixed our problem in one hour. I gave Verizon 2 weeks to fix our issue. Never fixed the problem. Needless to say bye bye Verizon. Very happy with our service

Jenna B

2017-05

Extremely poor customer service and showed zero sympathy towards my situation. The customer service rep gave me one option as to what they could do for me and wouldn't look into any other options. Would highly suggest to use a different US Cellular store.

PAUL KROPIDLOWSKI

2019-05

The guy who heiped me was ftiendly, and after some updates had my phone working fine. Truth is, ALL the people at the Calumet St. Appleton store are super friendly !!

Dean Borchardt

2019-05

Employee was generous enough to open a little early so that I didn't have to sit in my car during cold weather and blizzard.

Elizabeth Secrest

2016-05

Staff were friendly But very slow. I waited almost 45 minutes for someone to help me. When I explained that I only had 15 minutes before I needed to be somewhere. I was told that they could not help me in 15 minutes.

Michael Kraus

2023-05

Seara is the best!!! Was a great help setting my 90 year old mother from a flip phone to a new smart phone