Hillbilly Cycle Sales

Josh Laxton

2024-05

I live in Lewisburg, WV. When searching for my new Pioneer, I looked in a 5hour radius from me and Hillbilly Cycles was hands down the best deal and easiest to work with! My family will be customers for life! Thank you guys again

Montani Semper liberi

2023-12

Do not bring anything here to get worked on!!Took a bike with a leak on the left crankcase cover and a tune up. I told the mechanic that the inner case was damaged as well and probably needed replacing to get it sealed. Well I go back to pick up the bike and they tell me it’s sealed. I pay $263 for the tune up and sealing the crankcase. A day later I notice a small puddle of oil and call them back they say to bring it back in.I take the bike back and they say the whole motor has to come apart to get it to seal. Ok, that’s fine, I want the oil leak fixed. So I pick up my bike and pay $1235 for the motor to be torn down and put back together so the inner case can be replaced to seal up the oil leak. Get the bike off the back of the truck and from there first start you can hear the valves banging. I ride the bike and it won’t rev out or go over 10-15 mph. So I call the next day they are open and I tell them my neighbor who races thinks the valves are out of adjustment. I’m thinking this is during the rebuild since it didn’t do it before I took it in to be rebuilt and did it immediately after I got it off the truck.I take it back down and they adjust the valves and they charge me for the valve adjustment. I’m livid because obviously I think the valves were affected by the rebuild. They tell me there’s no way they didn’t touch the top end. That they test ride it and it was fine. Ok, so if it was fine before I picked it up what happened between the drive from the shop to my house to get them out of adjustment, especially since it was only Saturday until they opened back up on Tuesday that I brought it to their attention? So I pay for the valve adjustment and think I’ll never bring anything back here again.With that being said I got the bike back home and lo and behold the bike had a puddle of oil under it. I’ve already spent like $1600 with these guys and it’s still leaking oil !! I thought no way I’m dealing with these guys again I’ll try to fix it myself or take it somewhere else. Well I waited and after about 3 weeks I calmed down and said I’ll give them a chance to make it right.I called and respectfully told them what was going on and I was dismissed laughed at because “I waited so long to call back” even though I told them why it took me so long to call back. Which any normal person would think was a normal reaction to the situation, and by their reaction of laughing during my explanation proves my point of why I hesitated to call. They told me they would’ve called immediately. Well I’m not you, and like I said, after spending $1600 and still having the problem you originally came in with any normal person would have reservations to take anything back to them. After mentioning a negative Google review I was told that I would hear from their lawyer for slandering them. This is their idea of customer service. I’ve never dealt with such disrespectful hatefulness from a company like this before. Obviously after spending the money I did I wasn’t out to lie or screw anyone over. I just wanted the problem resolved and they could’ve done that from the beginning of the conversation, but they didn’t, so here we are.

Woody Schedler

2023-06

Just moved to the Princeton area, unfortunately I had to have my bike in storage for over a year. Took it in to Bubba downstairs and had new tires put on and an oil change. Very reasonable prices and pretty prompt service. Hillbillies will be my goto bike shop now. Very happy with them

Miranda Edwards

2024-01

My family and I love our machines we purchased from Reggie at hillbilly cycle! Highly recommended.

Anthony Robbins

2022-05

Got me out the door in my new side by side with a excellent price very knowledgeable

echocall

2024-02

Service and parts are very friendly and helpful. Never worked with sales

Lead Foot

2023-05

I personally had an “EXTREMELY” bad experience with this dealer. I will NEVER DO BUSINESS WITH THEM AGAIN!! I will drive to California, Montana, Washington, even Canada, (any where) before I will do business with this place again. I am not afraid to drive far off to get something I want from another dealer. I will definitely do so or have it shipped to me by a hotshot.

Seer “Dingo” Rees

2023-05

Absolutely amazing customer service. Even when the Dealer knew that I was probably going to get shopping elsewhere (because I am in search of a specific and hard to find bike) he sat and helped me locate places that may have it. He was also very polite and personable. I highly recommend dealing with this location. I only wish they had the bike I am in search of.

Nathan Dotson

2023-05

Called said they had a certain sxs...well they called went and got the loan approved.. .drove 2 and half hours after getting there it was the wrong color than I was told...and they just said oh... never tried to do nothing to make it up... so 50$ in gas and a trailer rental and a whole day wasted for nothing!

Laura Robinson

2022-05

Cannot say enough about how accommodating they were! Our back tire was ready to be replaced but the timing was less than stellar. We were out of state on our motorcycle on a Saturday morning and they happened to have the tire we needed and took care of us quicker than expected! Even understaffed the shop took us right in and had us back out riding our bike through the mountains in no time!

Jeremiah Grogan

2020-05

I have been going here for years and couldn't say a bad thing about a single trip to this great establishment. I've bought a motorcycle and my current side by side from them. Repairs, service and parts. Every dept here are wonderful, friendly, and helpful with any questions you have from purchase, parts, upgrades, or appeal. Can't go wrong stop in and check them out. Thanks for reading take a second and hit the like button.

Bobby White

2021-05

Not real friendly types. Not real sure of the quality of work on my Mule. Seems to run a little rough. After paying $392.00 I would expect it to run smooth. I don't think they road test their work. That, or they don't care about a miss here and there.

Slawek Bielawa

2014-05

They created a key for my 2009 Kawasaki Ninja 250R using the 4 digit code stamped on the side of my ignition housing. Total cost shipped to Canada was around $54. Every dealer I spoke to in Canada and the US said this was not possible, but through online research I heard these guys could do it. The gamble paid off, as the key worked flawlessly. I highly recommend this shop. Reggie was a pleasure to deal with, and I love the accent down in WV!

Lauren H

2020-05

Thanks for helping me out. I called on a Saturday needing a valve stem replaced. I was 500 miles away from home and they told me to come right in. They were great - great service, friendly, reasonable, couldn't have asked for more. Thanks!

m b

2017-05

0 stars! The rudest people I have ever had the displeasure of talking to. Tried to overcharge me by 250 on a service that only cost 170 everywhere else and they don't do half of the stuff the other shops do. Was hung up on when I asked why it was so much more for less service. The mechanic said guess we got a problem then go elsewhere. Really?!?!. They will learn soon that just cause your employees write you good reviews won't get you good business. Do as the so called "mechanic" says and take your business elsewhere because he obviously doesn't want you patronage and won't appreciate it.

Greg

2023-05

Nice people and decent service, wish I had bought my bike from here instead of United Cycle in Beckley because they are garbage!... very good atmosphere they are taking care of my Honda's tank bolt stripped by previous owner... good people. 👍

Marcus Burns

2017-05

thought I was screwed when I lost my last key for my bike. I read an article online saying this business will replace keys with just a code on the lock cylinder. didn't believe it but I gave it a try every shop around me said theres no way to get me a key and to call a lock smith witch I did I live in western Massachusetts quoted me $170 yea right . anyways they hooked me up charged $44 to my card and a week and a half later it came in. not only did it fit my ignition but also my seat and tank locks couldn't be happier over the phone they were great to deal with and id definitely recommend them

Y-IT- RIDES

2020-05

Where could i even begin to start? Is zero stars a review?As a precursor to all of this. I have had six-hundred dollars worth of work done to this bike with no down payment. They did the work. They got paid for the work. Remember that going into all of this.On top of that. The 600$ worth of work they did was originally going to be 400$ but. I guess somebody changed their mind along the way.I took My 1990 kawasaki vulcan 500 in for a simple wireing issue in DECEMBER.Side note. My bike was running 20 minutes prior to the wire issue that i sent it to the shop for.It is now july 7. And i only got my bike back yesterday.I give it to them. And i dont hear back for the first MONTH. So i have to call them."We are sorry. We haven't been able to work on it"I let it slide. Its december. Im not riding. Whatever. I tell them. Okay. But i need it fixed. They say they will start working on it on friday. It was monday.I wait till the next monday. Tyring to not be that one guy who goes to a shop expecting to be treated Like the only one thereSo i call. And i get the news that they found i have no compression in the left cylinder. Which. As stated before. The bike ran several minutes before the wire issue came upSo i tell them. Okay. Whatever. Go ahead and start the work on it.And i also told them that i wanted my-Carbs cleanedNew throttle cableAnd new electronic start button.I am quoted for a price of around $400Okay. No problem. I just tell them. Get it done. I need it back. Around the time of this whole conversation. It is now February.So i call them to get the rundown. What is going on. What has been done. What parts are they waiting for, ext ext.Heres what i am told by the guy i talked to on the phone."Oh im sorry. I forgot to tell the guys in the shop to do that work"Me. As i try to hold it together without breaking professionallity here. Tell him. I need my bike back. It has been two months and you havent even looked at it yet. The hell is going on.So he says the wire issue is fixedThats amazing. Only took you two months.So i tell him. Get it done. He says okay.Call a week later. Hows it going.We cant work on it. Because any work over $300 requires you put down a 60% payment before we start working on it. New boss.I drive over there. Because i am beyond the words needed to surmise my disgust and dissapointment as a total here.So i tell them.In PERSON.Fix the compression issue. I will do the rest myself.They say okay.Now. They had pulled the spark plugs out of my bike. They put rags in the holes. And just. Set it outside. With the keys. In the rain. In the sun.Finally. After another month. I go to say screw it. I can fix compression myself.Low and behold. The compression is fixed.So i pick my bike up for 140$The smog sensors. The spark plugs. The spark plug wires. And the gas tank? Not on the bike. I guess they deemed it entirely unnecessary to have it in the condition i brought it there in. Along woth my licence plate and tail light broken and gone.So i put my bike back together.Go to start it up.And where they left it in the rain? Without plugs? It got moisture in the cylinders and locked my engine up to where i had to use a breaker bar to turn it over by hand. Just so my starter cold turn the bike over itself. But you know what they told me? Oh. It has compression and spark. How can you test spark when the engine is frozen. Riddle me that one.So i get the engine broke free.And now? It has a coolant leak somewhere and it is spitting coolant out of the weep holes on the side of the engine on the left side.So you know what Hillbilly cycle? You won this round. Made a fool out of me. Took advantage of me.I know i cant do ANYTHING to get my money back. But you robbed me of my time. My money. My patientsWith absolute distain and disgustWyatt Fowler

Jason Koster

2023-05

Awesome place / very knowledgeable staff. Full Service shop also large parts / appeal section.

Rickie Wood

2023-08

I call 4 times waited about 20 mins trying get parts on Friday and Tuesday

Mike Malone

2019-05

Very helpful guys that work in here, upon entering I was greeted, ( not in a used car salesman kind of way) the gentlemen answered all my questions and even answered questions I hadn't even considered. If you're looking for a 4 wheeler, bike street or dirt scooter or any other item like that these are the boys to talk to. Just my opinion

Tom Grogan

2023-07

Great staff and service department. Also, best billboard of the year on 460..haha

Arlon Doughtpn

2023-05

Awesome.. so much cool stuff

Cody Woods

2019-05

Great service from sales person. Made buying my z1000 easy. Friendly staff and great selection...will be back to buy more!

Richie Williams

2018-05

They have fair deals excellent service department. Very large bike show room and parts. Service was fast and friendly.

Eric Paulson

2013-05

I talk To Don on a regular Basis. The guy really knows his stuff and makes sure his customers are satisfied. Hillbilly Cycles is a small town shop with real world experience.

J Ferrell

2023-05

Years of service to the community.. Very knowledgeable...polite an excellent customer service.

Devin Hamden

2023-05

Always fantastic service, and friendly sales team!Great folks!

David Burnette

2023-05

Purchased a new Honda Rubicon. Very pleasant to deal with and would recommend to anyone.

Steve Mills

2019-05

They been taken care me my sons brothers bikes seems like forever for me Don and I go back 38 yrs good bunch of fellows....steven mills.thanks brothers for all you do.