J & D Ked's Ace Hardware

Doug

2024-04

Employees VERY helpful and they almost always have the hardware I need. Good people, great place!

Tina Little

2024-03

The staff were very friendly and when unable to help me with my key faab, I wasn't charged for the key I had copied . Super kind

Nathan Underwood

2022-05

This store needs to update its hours of operation. I took this picture at 6:16pm on Thursday, August 12th. The store was empty and a closed sign was hanging, but their store hours in the window and online state that they should have been open. Their posted hours say open until 7:00pm.I've had good experiences shopping here and the staff is excellent, but it is moderately irritating to check online before going to a business only to find that they are closing earlier than their posted hours.

A P

2023-08

I recently had the unfortunate experience of visiting this Ace Hardware, and I can confidently say that it was one of the worst shopping experiences. From the moment I walked in, I was greeted with an overwhelming sense of chaos and disorganization. The store was a complete mess, with products haphazardly strewn about and shelves in complete disarray.But what truly sealed the deal for me was the abysmal customer service. The employees seemed completely disinterested in helping customers, and it was evident that they lacked the basic knowledge about the products they were selling. It was almost as if they were just hired off the street without any training. When I asked questions about certain items, I received nothing more than blank stares and unhelpful shrugs. It was frustrating beyond belief.To make matters worse, the store was disgustingly dirty. Dust and grime covered the shelves and floors, and the whole place reeked of neglect. It was evident that proper cleaning and maintenance were not a priority for the store management.As if the lack of professionalism in the store's operations wasn't bad enough, I was appalled to see the engagement of unprofessional political views in the midst of customers. It is unacceptable for a place of business to promote any political views, especially in such an inappropriate and uncontrolled manner.Overall, my experience at this Ace Hardware location was an absolute nightmare. Poor customer service, uneducated and disinterested employees, a dirty and disorganized store, and the blatant display of unprofessional political views make this place utterly intolerable. I would strongly advise anyone considering shopping here to steer clear and find a more reputable establishment that values its customers and maintains basic standards of professionalism and cleanliness. This place is an embarrassment and should be avoided at all costs. Go to Busy Beaver, Lowes, or Menards instead!

Ruth Toland

2023-05

I love this store, it reminds me of the good old days. As soon as I entered, everyone said Hi and asked me if I needed help finding something. The store is small but, they have alot of different things and I not kidding. If you need something for your house and you are tired of putting up with long lines and not being able to find someone to help you, check out this store. This store isn't big but, it's big on politeness, convenience, cleanliness and variety. That's 5 stars for me!

David Hall

2023-11

I guess it was OK as I don't remember being there. I bought whatever it was I wanted and then left. No excitement.

Shawn Maguire

2020-05

Good people, great place to come for all your household and business needs for anyting Hardware, Paint, Plumbing, electrical. Residential Keys made, programmable keys for your vehicle as well, gardening, insulation Salt for snow removal shovels. They are very helpful and knowledgeable. If they don't have it they will order it for you. It's a really good place and I'm glad they are there for me. I highly recommend this Ace.

Don Gray

2020-05

Best hardware store in town everyone always ready to help you find what you need. And if you don't know what your looking for ask for Jason. That guy will help you work out options to rig anything up if they don't have what you need. Top notch old school service with a smile.

Sam Wojtaszek

2023-05

I've had better service lately, but usually don't know who works there. Everyone wears street clothes, no uniform. Very cluttered hardware store.

THOMASY

2021-05

I went in on the 9th of September. I saw 3 employees. None of them had a mask on.I like this store, but I will not return until the pandemic is over. Other area competers have shown me that they want my business.

No name Private

2019-05

I visit Ace Hardware to get keys made, paints for inside and outside of my house. I do in store and online shopping. I have bought tools for my husband for presents, Wall decals, I get all my hardware needs! Friendly and knowledgeable service always. I have even taken my Yorkie with me and this is important to me. I recommend them highly. GREAT PRICES ARE ARE COMPARABLE WITH OTHER LOVAL STORES.

Tony Moreno

2021-05

Best hardware store in the tri-state, if they don't have it your not gunba find it anywhere else, excellent staff, very knowledgeable and know where everything is immediately, love this place

Bonnie Rhodes

2019-05

Usually I can find what I need. But if not there is always an employee available to help out. Prices and products available are pretty good. Great place to go if you need info or suggestions.

Diana Haynes

2021-05

Was in there today amid the covid pandemic and no one had a mask on. I asked about it and was told that “we dont believe in that” i made them aware that the governor issued mandatory indoor masks. It’s a sad shame that they’re not concerned about the customers who’ve built their business and provided them a comfortable living.

Michele Zwolensky

2023-05

Mary is the best! She is very knowledgeable about everything in the store. Also, she is friendly and provides excellent customer service!

James Mercer

2023-05

They always have helped me when it was needed . Never acted "better than" when I had questions

Larry Gump

2023-05

Always friendly people and will all they can to help with what u need

Z

2023-07

Good, real hardware store. Better than any big box.

Ian Booth

2020-05

This place has all your needs. Power tools, paints and many other household needs to get the job done. Excellent customer service and competitive pricing. 👍

M R

2022-05

The only friendly and knowledgeable employee is the guy named pat. They have a kid who i think is the bosses son who is rude and shouldn’t be working there.

Lois Sine

2023-05

Got my screen door window replacement, & a few galvanized oval containers. Love them.

John Elson

2021-05

Amazingly, I can find everything here that I can find in any of the bigger hardware/lumber chains. Staff is always knowledgeable and very willing to help you with whatever.

Carol Nice

2023-05

very helpful staff, in a well stocked store !! always a nice visit !

Chris S

2017-05

Great store very friendly they help you find what you need and if they don't have it Johnny will order it if he can.

Adam McGlaughlin

2019-05

Very knowledgeable staff and very resourceful on finding even the most difficult products! 5 stars not enough for this Family environment business.

Harold Wilson

2019-05

Not a bad place prices are a little high but you do not have to spend a lot of time finding what you need.

Nancy Deborah Nelson

2020-05

The folks at Ace are great. They're helpful and kind to an old girl like me. God bless them.

Dale norris

2020-05

Great place to get all your home and garden products Great friendly service. They always no what you need for a project.

Victor Wade

2022-05

For your house hold products and also will fix that broken window for you and all your plumbing equipment even get your keys made there. They have tools an blades for your saws and drills.. can find your can of paint also. Get your yard tools an material products there.

Jeffery Wurschum

2020-05

Glad someone is still caring the craftsmen brand of tools. Just wish there was an Ace Hardware closer to Wheeling or Steubenville.