Ace Hardware & Garden Center

Sad Moon

2023-12

I am astonished by the given rating for this store, and I wish I could give them a negative rating. The service I received from them is the worst I have encountered in Morgantown over the past 15 years. My intention was to cut keys for my car in their store, which I purchased from Amazon, cut at their store. However, after paying for the key cutting service, the keys did not work on my car. When I approached the store employees about the issue, they treated me rudely and showed no concern for the damaged keys. Furthermore, they refused to refund the fees for cutting the keys. I ended up being insulted by one of the employees, as he yelled at me. As a result, I lost my keys, wasted the cutting fees, and incurred the cost of purchasing the keys. The keys were damaged and dysfunctional due to the incompetence of the employee who cut them. It is surprising to encounter an untrained and uninformed employee who not only performs poorly but also mistreats customers. I strongly advise against using the services of this establishment under any circumstances. I am deeply frustrated and saddened by this experience, and I deeply regret ever stepping foot in that store. See the attached photo and check if there is a matching between the keys.

Rick Kelly

2024-04

I love this place for it's selection, fair pricing and friendly/knowledgeable staff.FYI, best place in the area to have keys done, and I realized the other day they even do chip keys, so I'll be looking to get an extra one for my Pathfinder soon and save a couple hundred bucks in the process.

Shane Thomas

2024-04

Great little place for those last minute needs, the staff is very friendly, helpful and knowledgeable. Great selection of products at fair prices! Always my go to hardware store!

Mary Fairies

2024-05

Drove all over town for anchors to hold screws. Finally found at Ace! Several sizes and sold separately so you can but sizes you need! Staff was informative and helpful.

Mark C

2024-04

Came to get a washer machine hose and they had multiple hoses that are mislabeled and in the incorrect area and chose not to honor the price. I understand but to argue with the consumer about a mistake that is clearing the store error is sad. I will never shop or recommend ace hardware for anything. Good day.

Omar Al-Shebeeb

2023-06

I had an extremely disappointing experience at ACE Hardware, and I feel compelled to share my negative feedback. The level of service I received was abysmal, and it was far from what I expected from a reputable hardware store. I had visited the store with the intention of purchasing a few items, but I was met with incompetence and indifference from the staff. They seemed uninterested in assisting customers and lacked basic knowledge about the products they were supposed to be knowledgeable about. When I asked for help, I was met with a dismissive attitude and unhelpful responses. It was clear that the employees lacked proper training and were ill-equipped to assist customers effectively. To make matters worse, the store was disorganized, with items misplaced and shelves poorly stocked. It was a frustrating experience trying to find what I needed. Despite the negative experience, I decided to give them a chance and proceeded to make a purchase. However, when I got home and tried to use the item, it turned out to be defective. Returning to the store to address the issue was another ordeal. The staff was unapologetic and uncooperative, making it clear that customer satisfaction was not a priority for them. They refused to provide a refund or exchange, leaving me stuck with a faulty product and a feeling of regret for choosing ACE Hardware. Overall, my experience at ACE Hardware was extremely disappointing. The lack of knowledgeable staff, disorganized store, and poor customer service left me with a negative impression. I would strongly advise against patronizing this store, as there are plenty of other reputable hardware stores that prioritize customer satisfaction.

MJ Brooks

2023-05

Short trip as I got there 10 minutes before closing. I could spend hours in any hardware store, but the guys welcomed me in, directed me to the section I needed, gave me a few minutes to look before coming and asking if they could help me out.They weren't rushing or trying to push me out, and were very helpful.One of the smaller stores, kind of hidden in the midst of all the medical buildings, but definitely worth going to for your hardware needs...as well as some good local items.

Jeff Goff

2024-03

Great local hardware option. Helpful staff. Sign up for the Ace Keychain card for more savings.

Oleksandr T

2020-05

Good people who sell everything essential with affordable prices

Gary Schubert

2023-10

This is my favorite hardware store. Old fashioned store where you can buy anything by the piece. Very helpful staff that know where everything is.

WV Almost Heaven (Montani Semper Liberi)

2022-05

A MODERN "old time" hardware store. It is as if the staff feel that they cannot help you enough. Their pro-active customer service greatly enhanced the speed at which I finished my task. I did not have to search out an employee. They found me almost as soon as I walked in the door, hence the "old time" reference at the beginning of this review. The location was busy. A lot of people coming and going, yet I only waited 2-3 minutes in line to make my purchases at the cash register. Bravo Ace Hardware! This Ace Hardware is the epitomy of the adage -Ace Is Place With The Helpful Hardware Man- store!

Michael Spiroff

2022-05

Best customer service. It was so nice to walk into a business and be greeted by a helpful staff. They got me what I needed and out the door I went. I will drive out of my way to shop here.

Chester Whately

2021-05

Great community hardware store with exceptional customer service!I have been going here for years. The employees are always very polite, knowledgeable, and quick to help you find anything you’re looking for. They also have better prices than amazon or any big box store too.

Leah R

2023-11

Friendly people, good inventory and convenient, I always find what I need.

Maddy S

2023-05

Always have a great customer experience here and the employees are very knowledgeable. 10/10 recommend. Thanks Ace!

Brucey Gastation

2019-05

These guys are great! Very helpful staff that is always ready to jump up and help you. They can also do oddball key cutting some other places can't. I wish they were open more hours.

Steven Morehead

2023-05

New management recently, modernizing inventory selections. Still great customer service, some of the familiar faces still around. Outstanding hardware section individual items still in stock. Refreshing alterative from faceless big box.

Zach Foster

2022-05

Did not have a good experience here the last time I was in, asked for help and the sales representative was disinterested in helping find a solution. Staff is typically very welcoming so hopefully this was a one time time bad experience. Will have to think before shopping here again.

Neil Dailey

2018-05

It honestly pays to shop here if you are in a hurry and you don't want to fool with going to a big box store where there's entirely to much real-estate to cover besides the prices are comprable and the staff are knowledgeable and quick to help you as soon as you walk to the door. Fast effective service with a smile. I almost always seem to find what I'm looking for here . Now that's my kind of shopping experience.

Joshua Stout

2022-05

Prices may be slightly higher than a big box store but definitely get better service. Someone other than a paid doorman greets you every time.

Alex Roland

2023-05

Good selection of things you could need, the lightbulb section came in handy for strange led flood light bulbs.

D Drain

2023-05

Although it felt like I was being attacked when I walked in when both employees asked me what I needed, they actually helped me out and I was just being antisocial.

Jennifer Behr

2021-05

Super friendly and helpful! I was in a rush and needed some items quickly. I was offered help to find things and was in about in 5 mins!

Jeffery Smith

2023-05

Very helpful, even if they didn't have all that I needed. I wonder why they don't have a car jack.

Matthew Bartenschlag

2018-05

Very friendly and helpful staff. Much smaller than Lowe's, but they have all of the essentials at a comparable price.

Alex Hines

2020-05

A very friendly staff! I go there frequently for repairs at my restaurant! I don’t always know what I’m doing or looking for but they help me with arms wide open!

Justine Pagenhardt

2021-05

I can’t say enough good things about this store. Fast quick customer service. They treat people right!!

Bruce Lazenby

2020-05

I really like local hardware stores and I believe we all need to support them. The big boxes usually fail to deliver personal service.

Ron Luethke

2021-05

Excellent service and selection of items. Great paint mixing to match. Superior to big competitors.

Daniel McCollum

2019-05

Always get great service here. They are at the door ready to help. A lot of stuff in a store.