KV Jewelry and Loan - Dunbar

john doe

2024-04

The manager was very cruel. He did not want to give a refund if items were defective but store credit instead. This actually infringes on consumer rights.When I first entered the store he was bugged eyed at me with out cause. His face was also glued to his cellphone . He made about 3 snarky remarks to me when I was discussing the futility of store credit over a refund. I remarked back,he did not like it,and an argument started. The argument was dropped but when I got outside he cursed me out from down the street. When I went back to buy another stereo he refused service to me and than used his liberties as manager to call the police even though he was the disrespectful one, and I was willing to leave it at that.The rest of the staff were friendly, especially Chaz and worked with me to pick out a stereo but the Manager's unprovoked harassment was unacceptable.

Brian Long

2023-11

Sometimes when I'm short on work we're I work for myself I have to go and get loan from this pawn shop and always take my Xbox One S and they had no problem with the loan I asked for.

Micah Thomas

2024-03

Extremely helpful staff. Great selection.

Kay Kay

2024-02

I think all the pawn shops are going down hill around WV . We have had issues with alot of items also so I just dont even bother with KV anymore . KV used to be good

Jose Munoz

2023-05

I called ahead to try to get a price for a quest 2 I wanted to sell and was told they don't give prices over the phone. The quest 2 model I have, sells for $500 brand new and they offered $100 for it. What a joke and a waste of my time driving out there when I could have gotten that low-ball offer over the phone.

Faith Mcbean

2021-05

I would love to know who is running this business because 4 days before Christmas they sell me a broken ps4 and really have NOT tried to fix the situation they are supposed to check everything that comes into the store that being said it’s no way the customers fault !! You stick me with store credit but don’t have another PlayStation of equal value to offer me so what am I supposed to do !! I don’t normally write reviews but this just isn’t the way you run a business where is the compassions for the holiday as a mother of three I can’t take a loss of $200 dollars

Irlene

2021-05

The employees, if that's what you want to call them, really need more training or some lessons in customer service. They definitely need a subscription to ABC Mouse or watch more YouTube videos on how to read number because as grown men they probably would look silly in an elementary school classroom. When someone calls to VERIFY if you have a particular item that's made a particular way and you tell them let me check to make sure we have one. When you pick the phone back up you need to make sure you have absolutely checked for the exact kind of item, that it's available and the price range you gave them is to the right item so a CUSTOMER doesn't drive 45 minutes thinking you have multiples of the item in the exact price range starting at the exact lowest number that matches the item. Well come to find out when after driving the 45 minutes to get that item you are told we'll we usually tell people we don't have any and definitely not starting with the lowest price that got quoted to you by one of the so called employees. Then when I explained to the employee helping which is not the employee that was spoken with on the phone because the other is on lunch, he gives major attitude. Once that happens a supervisor is asked for which agrees to help then leaves for the day saying the previous guy is going to go through I'd say at least 8 that's for sale. Then comes back out front and says none of them works. I hope a manager that has some sort of supervisor experience actually will take some time and retrain these guys bc not only did it waste a lot of my time but also money.

Mikal Harding

2018-05

Called and asked if they took records for an h19 phonograph that are 99 years old so I DIDNT have to drive in the snow and ice and they said to bring them down. I get down there and they didn’t even look at them twice without saying they have nothing like that. Idiots.

Justin Randolph

2021-05

This place is a rip off i was a week late and the still had my item and they tried charging me over 160$ more for my item. When you call you get put on hold i was on hold for 10 mins I would never pawn anything at this store again!!!

Nfj Luey

2022-05

called asking if they could take rare racing unopened antique glass bottles of Pepsi Longneck Richard Petty Most Popukar Driver Named Nine Times and Sun Drop Series#6 1991 Winston Cup Champion And wasnt even offered the time to have shown it but yet you can walk in and see a single bowling ball XD smh... Disappointed in there taste

Paul Ochs

2023-05

Great service experience whether buying or pawning. Consistently pleasant staff to deal with. I've been buying there for over a decade.

Shauna Allison

2018-05

Love this place. I dont know what peoples problems are. We always get taken care of very well. They even hold our pawns for a month later than they have to. Heath is awesome ask for him

emily turnes

2023-05

The girls that work there are great.. frindly, reasonable to work with... overall good experience....

Chris Mccartney

2023-05

Drove all the way down there to pick up pawn however they were closed an hour earlier than expected. How can they do that they make their own hours...

Chris Burkett

2022-05

Rude short with you and undercut what the item is your trying to get a loan on total is worth BIG joke needs retraining of staffs customer service skills walked in several times and it's a feat to get them to look up from the screen in from of the cell phone computer ECT waste of time and huge rip off on in store items

Denver Waggoner

2020-05

Always treat my daughter and I great when visiting the store. Always professional and courteous. Works with me and gives great deals on items

Karma Chapman

2019-05

There are a few employees that are great and a couple that I won't deal with. Other than that they have been great to me!!

jeb hudso

2017-05

Brought in some old jewelry to get checked out and got hassled about where it came from like I was some sort of theif brought quite a few pieces and only offered me 100$ knowing they were worth way more than that! This place is a joke

Dusty Walter

2020-05

Went to pay early n wouldnt accept payment to force me to loose my stuff! Later found out its because one of the reps wanted my laptop!

Bill Nelson

2020-05

They are like any store buy low sell high.took a heater in and they dot want to give much at all.had a bike rack and no one would even take it.some of their prices are good

Chiquita Clark

2020-05

It's a great guy there that help me this morning went in for a tool for my car, he help me out found it and give me a great deal you are a lifesaver Thanks

RAMJET usa

2018-05

well you do have a few employees that think that they know it all and don't.and you can always ask for some one else if you don't like the one you are taking to or go somewhere else that's your right you know that right yes

Ezra Roberson

2023-08

They have some good things

Elizabeth Moore

2017-05

there good alright itd just they keep loseing my stuff

Kayla Bryan

2022-05

Eh they could be better with buying things from pp

Charlie Thaxton

2017-05

Employee's are rude and they act like someone is trying to steel something..

Marie Evans

2019-05

DO NOT GO TO THIS PLACE YOU WILL GET ROBBED! PERIOD!

Priscilla - Percy F. Seiwell

2023-05

Still have DVD movies

Willian DeV

2022-05

Whack service from some of the higher ups . Earned this 1 star

Brian

2017-05

Low ball on pawns & a bit high on prices