4.7 (115)
4926 Washington St W, Charleston, WV 25313
(304) 721-2828
kellerssurvival.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
xVANOYBOYx
2024-01
I came in Thursday and asked them to help me fix the patches on my uniform before Monday. I figured I could pick them up Saturday or Sunday assuming 3 or 4 days was enough time to sew on 3 patches. But now that it is Sunday, they are closed and I have to go to work tomorrow. I’m now getting wrote up and or fired because Keller survival couldn’t keep their word. So 1 star it is… hope this problem can be fixed and they can follow simple directions in the future.(Edit)The owner came in late 8:00 on a Sunday to resolve the issue and got everything squared away. Thankful for how locally owned this place is. Even after a mishap they are still willing to work with you and solve any issue, great prices as well and never left without what I needed. They can order things for you as well if they don’t have it in stock. And of course give Gracie a pat down and ear scratch when you walk in 😊
James Walls (RarrRarrRaptor)
2024-01
I'm only given stars based on the time I went previously. The first time I went there, it deserves a 5 star. However, the elderly couple that was there the first time was not there now. It's some older guy sprouting off about being a cop. Now, as far as issues, they had barely anything I needed. What I did managed to spend hundreds on was a terribly designed lvl 3 plates with a terrible plate carrier. Not only did he make the comment "Oh, she'll definitely have to stay in line tonight, now" referencing my gf. Completely inappropriate. That was right after me wanting to purchase the flashlight/tazer combo. So, now that I've witnessed this self-proclaimed cop not accurately place plates in the carrier and sell the wrong sized plates but now we have to deal with comments. All I wanted was to purchase things needed. Also, when asked what I did and because I am involved in an NDA, I was unable to disclose who I worked for. This guy automatically assumes Reliance Security, and when I don't tell him, he proceeds to tell us he doesn't care, that it's whatever. The guy was slurring his speech, eyes were so heavy they were almost closed, and to beat it all, I loved this place. The older couple is amazing. I do NOT know who this guy is, but I definitely won't be spending the money I thought I was gonna spend at this place.Edit: As expected, the owners have reached out to make sure that even though I’ve criticized the employee, they’ve made sure I knew the product I was looking for had been ordered and was there. Among other things rectified, I cannot say enough that I stand by what I’ve said before. They are great! The only reason I’m keeping it a four star instead of a 5 star is because of the employee. I hope they receive many more 5 stars. Not the other guy though.
Dude
2023-12
Awesome little tactical shop and the owner's are very friendly and helpful even their dog was friendly and greeted everyone who came in at the door. I highly recommend this place
Don Noe
2024-02
Great little store with amazing staff. If they don't got it, they'll help you find it.
Jack Rapp II
2024-04
very friendly staff would recommend
Troy Andrews
2023-05
Great products and good prices , and friendly service with the cutest little pup to make you feel just like family!!Reply to owner : Thanks for making the extra effort , it really was a great experience and I'll definitely be not only coming to you all from now on , but you are now my preferred recommendation over galls and other large chain supply stores !! Thanks for the warm welcome and the tip in ammo !!!
Kerri Barger
2019-05
Well stocked and great prices. It's always fun to go in and browse & the Keller's are wonderful people who deliver top notch customer service.
Kathy Taylor
2022-05
Hello,This is Cross Lanes Best Kept Secret. So you deserve 10 stars⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐Since the beginning of the Winter Season, we've been looking for heavy blankets, to no prevail, we've been unsuccessful, until I called. Keller's.I was able to buy two Wool Blend Blankets. They are wonderful. I haven't been this warm in years.Thank you so much.The staff is very attentive, very nice, and so was the Dog, loved her.Again, Thank You so much.Have a Blessed Day.
rocket man
2021-05
The owner was extremely nice, professional and courteous. A good selection of products neatly organized inside of a smaller building, with plenty, PLENTY of room to move around! Not only do they sell uniforms and clothing, they'll do any alterations and sew on patches, free of charge with the purchase, I believe.. dont quote me on that. Speaking of charges, they do accept plastic, and their prices are as low as possible.. any complaints about this place would come only from a scrooge! I live an hour away and will be returning!!
Tabitha Snyder
2021-05
It was a nice place. Very high priced. I enjoyed looking around and we would have spent more time there, but there was no restroom available! I asked about the return policy and the girl was very vague, hopefully the gift I purchased fits!
Kelly Seward
2023-05
Friendly staff and such a huge variety of things accustomed to outdoor life that you can't find anywhere else! I enjoyed visiting and loved the variety of well made knives!
Owen Nickel
2023-09
Nice staff , good prices and a cute doggo
John Brundige
2022-05
These may be the friendliest and most helpful people you could deal with. The prices are at least fair, more than reasonable and lower than expected. I will definitely return!
Dwayne Garner
2021-05
Not only was I surprised at the Quality and quantity of outdoor and Survival Products offered by Keller. I was truly impressed with their Berkeley water purification systems. The tri-state area has been lacking a good quality survival outfitter for many years. Keller's has met that need.
Doyle Bays
2019-05
Great place to shop for the preppers among us. Friendly staff, very helpful. Amazing deals on quality merchandise. Take a few minutes and stop by to check them out. I highly recommend it.
Lynz A.
2021-05
What a great place for survival gear!! Wonderful people to talk to and very informative. We appreciate you and hope you and yours have a Merry Christmas. Everyone needs to stop in. You will definitely find something to take home.
Zina Turner
2018-05
This place is Great. I love going here. It has camping gear. It has survival gear. It has a great staff. They are very helpful and very knowledgeable about the products and willing to take the time to show you how to use things.Just a great place. More people would like to know about the store. Needs to advertise more.
T T
2023-05
Good selection of items knowledgeable staff,will return to do more business.
blake craig
2021-05
Love this place, staff is super friendly and always willing to help get you what you need, plus they have great deals on surplus items and other gear. They also have the best deals on knives ive seen
James Smith
2023-05
Super friendly and helpful, enjoyed talking to the staff, had a blast with my fiancé and daughter
Emily Pickens
2018-05
I absolutely love this store! The owners are so down to Earth and very helpful and informative. They specialize in selling surplus military and survival supplies. The prices are very reasonable. All in all I would have to say that shopping at this store is a very enjoyable experience!
Mike Deskins
2024-01
Extremely nice and helpful.
Jacob Adams
2023-05
Incredibly friendly people, had plenty of stuff and alot of different options for multiple things. Has a really friendly doggo which is always a plus
Ryan Ball
2017-05
Great Place, Bob is very knowledgeable and is constantly adding new and practical gear as well as providing awesome prices! Definitely recommend checking this place out before going anywhere else, and if he doesn't have it he will get it quick!
Joe Vanella
2021-05
They had a great selection, and prices were excellent. Super friendly, I'll definitely be back!
Jeremy Porter
2021-05
Did an online order. Quick shipping and exactly what I wanted. Will be making future pruchases. Might even make the 80 mile trip sometime and check out the store. Thanks!
Jerry White
2020-05
When your done browsing the internet, go to Keller’s and buy it. Best customer service, and the owner is better than ANY Quartermaster and can locate a procure almost ANYTHING you need. It’s the military surplus store of the new millennium. Outdoor sporting, long term survival, off the grid and off the beaten path store. Tell them, “ Jerry the guy with the TANK sent you”.
Steven Marion
2022-05
Awesome store with awesome people. Go out of there way to to help you find what your needing.
Shawn Lanier
2021-05
Great little local store, friendly people! Many interesting items. I will be returning soon!
Michael Shaffer
2018-05
Bob the owner and his wife have everything for survival a lot of military equipment body armor very knowledgeable and anything that you asked them they have a huge inventory all sorts of items you can't go wrong!!!
Monday | 10 AM-6 PM |
---|---|
Tuesday | 10 AM-6 PM |
Wednesday | 10 AM-6 PM |
Thursday | 10 AM-6 PM |
Friday | 10 AM-6 PM |
Saturday | 10 AM-6 PM |
Sunday | Closed |
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