3.6 (87)
727 Virginia St W, Charleston, WV 25302
(681) 945-6231
familydollar.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Kenneth Brown
2024-02
The store itself appears to be okay. The staff was courteous and professional. However, outside the store seems to be the local "handout" spot. I say that because everytime I come to this store, there are numerous people standing in front of the store. Some of those people appear shady. Also, just recently , there was a shooting that occurred just across the street. Sometimes I think I'm back in the city (New York City) where I'm originally from. Overall, I like the variety that this store offers. Because of this community being food deficient, a lot of people depend on these smaller stores for their groceries. This causes the inventory to often be low. Since I live in this community and even though I have the means to shop elsewhere, I try to support small business as much as I can.
April Briscoe
2023-10
Employees were friendly and helpful, but I didn't like the way the store was setup. It was hard to find what I needed and there were several things that were put next to stuff that didn't make sense. The store could be setup better; however, it was a clean store and wasn't messy.
Paulie Dalton
2023-05
I love this place but the aisles are always blocked with merch that the employees are slowly putting away from their truck. Hard to see all of selection, kind of hard to get around inside, even.
DARLENE ROSS
2023-05
Always has the little things I need to grab fast! And way more than I expect every time! Never thought I would need to use the expanded grocery area added for neighborhoods that had lost grocery stores-but in a hurry I sure have been thankful 🙏.
Jewels M. Hudson Bartlett
2022-05
This particular store is AWESOME and I've really loved shopping here! Then they were closed for several months in need of some remodeling thanks to someone doing some property damage so horrible and disappointing bc it's daily shoppers depended tremendously on it's convenient location for shopping here for MANY YEARS! SO THRILLED IT'S BACK IN BUSINESS FOR THE UPCOMING HOLIDAYS!! TY Family Dollar for being my #1 Favorite place to shop for just about everything!! God bless all your employees that make it possible to shop here!! Merry Christmas and Happy New Year!! 🙂💞Jewels💞25302
Clayton Brogan
2023-07
Great store, but the isles are always blocked and a person that uses a scooter chair have difficulty of getting down the isles
Alexandra Newell
2021-05
I understand they have been having issues with theft in this area however when you leave from behind the register to chase a paying customer down that literally just walked in the store and told me that I was not allowed to have my bag(purse)in the store. It is not okay. It is not okay to publicly humiliate me in front of all the customers that were up front waiting to pay and make me feel liks some kind of criminal because I walked in with my purse. I went home in tears because of how I was talked to .
Lori Beth Kerns
2021-05
Not a whole lot to choose from. Every time I shop there it seems like almost every aisle has at least one full buggy of merchandise that needs to be restocked. Better management definitely needed.
Mary Baldwin
2021-05
I want to let you know that while I was in the store one of their regulars was shoplifting. Brandy very calmly and quietly walked to the man and got merchandise back. This store is getting better and better. Good job staff
Shontay Lane
2021-05
Helpful staff. Only wish the outside of store stayed cleaner. Often see trash laying around in parking lot and near door. Staff are nice and attentive to customers needs.
Kristina Roush
2023-09
The staff seems a little stressed or overworked but they are still friendly
Pattie Elder
2020-05
This store was okay when it first opened, now it's a mess, employee are rude.uboats are never put up stock is not up to par.The parking lot has people,hanging out.dont feel safe...sad as I was happy .that it opened ,now o go to the dollar store on bigley av wichh is out of the way.Managment needs to fix this..Other people are going to other Dollar stores..
Stephanie McLemore
2018-05
You can get what you need but the store is very cluttered and messy. The employees are very nice. The neighborhood is less than ideal. Almost always some shady looking people in the parking lot.
Peter Anderson
2020-05
Not impressed with the selection of items or the way the store looks. It definitely looks like a slum store and with Save A Lot closing across the street, it has become the closest major store for many of us on the West Side.
Charles F.V Chitekwe
2023-05
It's a great story but I kind of was fearful of the location because it has security concerns.
Kantrell Mcleod
2023-05
Reopening more organized better management still low prices
Linda Boggess
2022-05
This is a new Family Dollar. Has fresh produce. Very nice.
Samantha
2024-02
Basic and plain.
Michael Flowers
2024-01
Service good
Julie Peek-Leftwich
2023-05
Great ppl and love the layout
Justin Time
2019-05
Best place to get your everyday needs for a good price...management is misunderstood...
Kayla Bryan
2021-05
Short chuby black employee is highly rude n disrespectful towards customers
K J
2018-05
There is usually always a line and only one cash register open. The manager is a major jerk!
Melody McHomitch
2019-05
Very well organized, clean and stick always full
Dale Cain
2022-05
Store looks good after the remodel
Alfred Jones (A J)
2018-05
Prices are extremely reasonable. The employees lack training and they're usually short handed
Erin Lucas
2018-05
Management is poor and they do nothing of unruly customers
Debra Miller
2017-05
Very very rude staff. Especially the management
gabe walker
2016-05
Caus if lets u go any where and sometimes it won't let u turn
Toneshia Lane
2018-05
Nice people..work is good
Monday | 8 AM-10 PM |
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Tuesday | 8 AM-10 PM |
Wednesday | 8 AM-10 PM |
Thursday | 8 AM-10 PM |
Friday | 8 AM-10 PM |
Saturday | 8 AM-10 PM |
Sunday | 8 AM-10 PM |
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