Family Dollar

3.6 (87)

727 Virginia St W, Charleston, WV 25302
(681) 945-6231
familydollar.com

Claimed
Dollar store
Beer store
Clothing store
Discount store
Discount supermarket
School supply store
Tobacco shop
Toy store
Wine store
Discount chain carrying a variety of goods, including groceries, household items & beauty products.

Service options

  • In-store shopping

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Kenneth Brown

2024-02

The store itself appears to be okay. The staff was courteous and professional. However, outside the store seems to be the local "handout" spot. I say that because everytime I come to this store, there are numerous people standing in front of the store. Some of those people appear shady. Also, just recently , there was a shooting that occurred just across the street. Sometimes I think I'm back in the city (New York City) where I'm originally from. Overall, I like the variety that this store offers. Because of this community being food deficient, a lot of people depend on these smaller stores for their groceries. This causes the inventory to often be low. Since I live in this community and even though I have the means to shop elsewhere, I try to support small business as much as I can.

April Briscoe

2023-10

Employees were friendly and helpful, but I didn't like the way the store was setup. It was hard to find what I needed and there were several things that were put next to stuff that didn't make sense. The store could be setup better; however, it was a clean store and wasn't messy.

Paulie Dalton

2023-05

I love this place but the aisles are always blocked with merch that the employees are slowly putting away from their truck. Hard to see all of selection, kind of hard to get around inside, even.

DARLENE ROSS

2023-05

Always has the little things I need to grab fast! And way more than I expect every time! Never thought I would need to use the expanded grocery area added for neighborhoods that had lost grocery stores-but in a hurry I sure have been thankful 🙏.

Jewels M. Hudson Bartlett

2022-05

This particular store is AWESOME and I've really loved shopping here! Then they were closed for several months in need of some remodeling thanks to someone doing some property damage so horrible and disappointing bc it's daily shoppers depended tremendously on it's convenient location for shopping here for MANY YEARS! SO THRILLED IT'S BACK IN BUSINESS FOR THE UPCOMING HOLIDAYS!! TY Family Dollar for being my #1 Favorite place to shop for just about everything!! God bless all your employees that make it possible to shop here!! Merry Christmas and Happy New Year!! 🙂💞Jewels💞25302

Clayton Brogan

2023-07

Great store, but the isles are always blocked and a person that uses a scooter chair have difficulty of getting down the isles

Alexandra Newell

2021-05

I understand they have been having issues with theft in this area however when you leave from behind the register to chase a paying customer down that literally just walked in the store and told me that I was not allowed to have my bag(purse)in the store. It is not okay. It is not okay to publicly humiliate me in front of all the customers that were up front waiting to pay and make me feel liks some kind of criminal because I walked in with my purse. I went home in tears because of how I was talked to .

Lori Beth Kerns

2021-05

Not a whole lot to choose from. Every time I shop there it seems like almost every aisle has at least one full buggy of merchandise that needs to be restocked. Better management definitely needed.

Mary Baldwin

2021-05

I want to let you know that while I was in the store one of their regulars was shoplifting. Brandy very calmly and quietly walked to the man and got merchandise back. This store is getting better and better. Good job staff

Shontay Lane

2021-05

Helpful staff. Only wish the outside of store stayed cleaner. Often see trash laying around in parking lot and near door. Staff are nice and attentive to customers needs.

Kristina Roush

2023-09

The staff seems a little stressed or overworked but they are still friendly

Pattie Elder

2020-05

This store was okay when it first opened, now it's a mess, employee are rude.uboats are never put up stock is not up to par.The parking lot has people,hanging out.dont feel safe...sad as I was happy .that it opened ,now o go to the dollar store on bigley av wichh is out of the way.Managment needs to fix this..Other people are going to other Dollar stores..

Stephanie McLemore

2018-05

You can get what you need but the store is very cluttered and messy. The employees are very nice. The neighborhood is less than ideal. Almost always some shady looking people in the parking lot.

Peter Anderson

2020-05

Not impressed with the selection of items or the way the store looks. It definitely looks like a slum store and with Save A Lot closing across the street, it has become the closest major store for many of us on the West Side.

Charles F.V Chitekwe

2023-05

It's a great story but I kind of was fearful of the location because it has security concerns.

Kantrell Mcleod

2023-05

Reopening more organized better management still low prices

Linda Boggess

2022-05

This is a new Family Dollar. Has fresh produce. Very nice.

Samantha

2024-02

Basic and plain.

Michael Flowers

2024-01

Service good

Julie Peek-Leftwich

2023-05

Great ppl and love the layout

Justin Time

2019-05

Best place to get your everyday needs for a good price...management is misunderstood...

Kayla Bryan

2021-05

Short chuby black employee is highly rude n disrespectful towards customers

K J

2018-05

There is usually always a line and only one cash register open. The manager is a major jerk!

Melody McHomitch

2019-05

Very well organized, clean and stick always full

Dale Cain

2022-05

Store looks good after the remodel

Alfred Jones (A J)

2018-05

Prices are extremely reasonable. The employees lack training and they're usually short handed

Erin Lucas

2018-05

Management is poor and they do nothing of unruly customers

Debra Miller

2017-05

Very very rude staff. Especially the management

gabe walker

2016-05

Caus if lets u go any where and sometimes it won't let u turn

Toneshia Lane

2018-05

Nice people..work is good

Opening Hours

Monday 8 AM-10 PM
Tuesday 8 AM-10 PM
Wednesday 8 AM-10 PM
Thursday 8 AM-10 PM
Friday 8 AM-10 PM
Saturday 8 AM-10 PM
Sunday 8 AM-10 PM

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