Family Dollar

Tania Lewis -mccreary

2024-03

Y'all lied ain't no family dollar store here th y'all need to update ur system.

KaseyMerry John14:6

2023-05

Giving a star seems too nice as is…..stepped in to use the store bathroom with my friend after traveling thru WV and the manager and store clerk not looked at each other beforehand like do we answer true or false with a loooong pause. Finally responding a hard no with no explanation….I would be satisfied with an out of order. Then we decided to shop the store for a few items, coffee snacks, the manager comes around and starts following us and I’m thinking she’s gonna tell us oh you guy are shopping you can go ahead and use the bathroom, boy was I wrong. She tells my friend that she needs to put her bag upfront because her bag is 8x10 and we could be stealing. Not professional whatsoever!!!! She proceeds to continue her rant on how it’s store policy (no sign or paperwork) and we decide to put our items back and leave!!! I’m simply visiting the area and outside and they were rude as anything….no wonder why no one shops there!!!! Anyone visiting stay away from this store!!! It’s not worth it

Ashen Lord

2020-05

I was in this store this morning with my fully trained Service dog.The Manager, Misti asked me for my papers on my dog. She tried to be as nice as possible while asking for them and when I told her that it was illegal for her to ask for them, she stated that she needed the papers for her records. She said she could lose her job if the health department came in and saw me and my service dog there. She then went on to say that there were several people who have provided her with paperwork for companion animals, and that it was obvious my dog was a service dog, but she still would want papers to protect herselfI got home and called the Customer support line and was left on hold for an hour and a half before giving up and resorting to this customer review.Family Dollar needs to train their personnel better. There are no documents that are recognized by the ADA. But many unscrupulous websites continue to offer such in order to confuse the public as to what the laws are. Companion animals are not service dogs and should not be permitted the same access as a highly trained service dog who is trained to perform a specific task.It is illegal to ask for documentation for a service dog. It is illegal to ask the handler about their disability, and it is illegal to deny access to a service dog. This is not saying a business or its entities do not have rights. If a dog is out of control, not housebroken, or otherwise causing a disruption, and the owner does not correct this behavior, management is perfectly within their rights to ask the team to leave.If management is convinced the dog is not a service dog, they are permitted to file in court where the handler will then have to prove the dog is in actuality a service dog. If it is proven that the dog is not a service dog, the handler can suffer serious penalties.The manager was not risking her job by allowing me access with my dog, she was however risking her job and a lawsuit, by asking for paperwork. I am not one to sue, I am one to educate in case someone else, who is more inclined to sue, should encounter this same problem

Amanda Balmain

2019-05

I'm not going to say this store doesn't have it's flaws BUT, this is the ONLY family dollar I've been that doesn't have rude employees. Well, unless you're stealing, of course. The parking lot usually is trashed but it isn't their fault, there is ALWAYS someone asking for money or cigarettes. There is an abundance of bums and drug addicts, sadly. That is anywhere on the Westside. I definitely feel for the employees there. They even have to have security there. The ONLY negative thing I have to say about the store itself that they can control would be the prices. A lot of things doesn't have price tags.

Carpe Diem

2020-05

This Family Dollar is in a bad place! It's not clean ! It gets broke in seems weekly!! Takes forever to check out .

Misti Cochran

2019-05

Being the Store Manager at this location is great... My employees are amazing and are working very hard to make all of our customers feel welcome every time they come in!! So come visit us and let us show you how we are bringing customer service back to the forefront and making it our priority!! Hope to see you soon!!

Wendy Pollard

2023-05

This is the absolute worse shopping experience I've ever had at a family dollar they don't do their jobs the line is always long and then they say I can get u over here and close the line then say I gotta wait in the other line for 4 more people to check out

Sheila Cunningham

2018-05

Worst experience ever on west Washington street in charleston wv i would never spend money there ever again exspecially how that treat black people when they walk in they always think they are stealing cause we live in a drug infested area and they claim all blacks look alike the cashiers is the rudest people i ever met

Jon Michael

2019-05

Great store, really big improvement since last time I was there. New manager is great. Best family dollar around .

Christina Cremeans

2017-05

Since the new management has taken over it has become a greater experience n better place to shop and the manager s are very helpful n nice. O love the new management

Patricia Biggerstaff

2023-12

Just fine

Alfred Jones

2018-05

Worst employees on the planet. The corporate could place video every where and learn new ways to offend a customer and how not to do anything right

Clayton Brogan

2017-05

This store allows drug dealers and hookers hang outside. And people bumming from you. It needs to be closed down. I also asked the management and a cashier for help and they could not even help me in what I was looking for.

Darla Poff

2023-05

Tey have a little bit of everything. From food to toilet paper.

Ted Abdalla

2018-05

Inexpensive way to pick up the little things that you didn't think that you would need at the store and the customer service was really good so yes it was a very good idea going there

Alfred Jones (A J)

2017-05

clerks aren't trained wellStopped be once for putting a candy bar in my pocket instead of the bag of cleaning supplies. Generally prices are low

Rex A. Casto

2018-05

Great store, clean & always well stocked! Plus very friendly!

Jasiah Marie

2020-05

The store is a dope spot they employees are drug addicts and the manager is messy!? They need to shut this store back down

Maya Clark

2020-05

Staff is nice, good prices and i love the family dollar app.

Penny Shafet

2019-05

Awesome store, reasonable prices, froendly and courteous employees!!

David Hinchman

2017-05

Great prices,good service and it's not far away.

Mary Pritt

2017-05

Prices are fair,. Convenient location. But sometimes not sure about safety

Gina Simpson

2020-05

Glad they got remodeled, they've added alot to the store

A.L.T.

2018-05

I have gone to this family dollar for 4 years now and i love it.

RAMJET usa

2018-05

it's to small parking just be careful. just not worth it to me.

C UU

2019-05

Get in, and get out! Wasn't open at 8:15am on a Monday when it' s supposed to be open at 8am!

Angela Comer

2018-05

The manager in that store is very rood,and says mean things..

Frankie Smith

2019-05

Thanks that's great news to know where I am in case something happens to me

Daniel Lackey

2018-05

Good place to shop for things you need

margaret Lewallen

2019-05

Isles cluttered, can hardly get through store.