3.9 (159)
1313 Plaza East Shopping Ctr, Charleston, WV 25301
(681) 945-6558
familydollar.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jeffrey Wood
2023-11
The store was clean. The staff was friendly. A wide variety of products to choose from The shelves are always stocked and organized. There's plenty of room for parking. .Furthermore, there's an app you can download that offers many coupons & great discounts.
Megan Boggs
2022-05
We walked down there with our four kids tonight and because of the way we looked we were accused of stealing. They have lost my business and I will be calling corporate on them. So if you look poor or dress comfortable then watch going in here because the manger judges people.
Angela Dunmire
2018-05
Service is slow. Watched shift leader standing outside, smoking, twice during my visit (for soda, pizza & chips so wasn't that long). Not a terrible experience but its what's expected 4 Family Dollar
Dan Williams
2023-05
Employees were yelling about work hours using filthy language. I bought a lemon pound cake. Just opened it, MOLDED
Mary Ashby
2019-05
Cashiers are friendly. Lots of homeless and / or beggars hanging around the entrance. There is so much merchandise in the store, you can barely get around. My biggest complaint is there is always only one cashier and a long line. Takes forever to check out. Don't shop here if you're in a hurry.
Amber Griffith
2022-05
I wish they would get those Chocolate Creme filled cocoa Cookies back again and their dollar store pop, Faygo Moon Mist. Or they are not stocking them right or letting ONE person buy them all up. It's not right, smh. Let someone else get a chance to buy them!!! Greedy people!
Susan Wooten
2019-05
Whatever you buy from this store make sure it's the right size exactly what you want because they will not return anything even with the receipt they were very rude and inconsiderate treated me like I was a drug addict and acted like I had no reason to have the 5 days between my purchase and return acted like I should have been in there the day after I bought it I am disabled and I have no car they fail to realize that not everyone is blessed to be able to work or have a vehicle
Hellen Williams
2018-05
There was a rude employee who kept talking over me to her manager while I was trying to explain and ask them to just take the pin out of a baby onesie I had bought there and the manager didn’t control the employee or be very helpful either. Both was rude in my opinion. I haven’t been back since and probably won’t ever go back.
Katherine King
2023-05
All good and friendly staff everything was great EXCEPT aisles were clustered!Great job keeping things/floor clean.
Sarah Fox
2023-10
My experience on 11/25/22; 3/1/23; 4/30/23; 9/8/23 was good.
Kenneth Brown
2019-05
They have good prices and nice stuff. However the staff was rude because I was in the store with my backpack. They claimed there was a sign on the front door which, as I was leaving, I noticed the "very small sign" on the door.
Tammy Helems
2023-05
My name is Jess Rankin I am 67 years old in a wheelchair was accused of stealing I don't steal nor do I lie what was I going to run somthing needs to be
Hhhh Frvvc
2020-05
Horrible you have to wait in line for what seems like 10 minutes. There is always beggars asking for change, service is ok but cashier's always looked baked, there dope heads outside that looked out of it but hey what do you expect.....
Reece Colon
2019-05
It's a good environment a good place to shop you will be well taken care of most of my customers our regulars and all good people
Barbara Smith
2020-05
I was walking thru the isles with my arms full of rugs and. STARTED PAST AN EMPLOYEE. I WAS LOSING MY GRIP ON THE RUGS AND INSTEAD OF HELPING SHE JUST STOOD IN MY WAY.. TURNS OUT IT WAS MANAGER NAMED CHRIS. SHE SAID IT WAS HER JOB TO STRAIGHTEN THE SHELVES NOT HELP CUSTOMERS.
Christina Greathouse
2019-05
Love the conveince.love the prices. It is handicap accessible but has no carts or wheel chairs. Bummer since I've broken my leg...
Mary Elkins Caldwell
2019-05
It's ALWAYS busy and the aisles are crowded but the people that work there are super nice!
Angela Moore
2017-05
Every time I enter the store I get a polite greeting. The store is clean. I like that for the most the merchandise is visibly priced .
Alfred Jones (A J)
2018-05
Service much better than before of course the same inept employees. Rumor has this location to close so far just a rumor.
Sandy Guidroz
2019-05
I love family Dollar hits always inexpensive and I always have great sales and specials and the people are always sweet and helpful
Tammy Stone
2023-05
Keep the bicycles out of the store so you have clear space.
Zina Turner
2018-05
Had everything I was looking for. Reasonably priced. Great variety of items and brands to choose from.
WWE Fan Account
2022-05
Everytime I go in there the female cashiers are very rude and roll there eyes at everything.
jr sparrow
2018-05
The store is very clustered and the staff seem very nice . Just the order and congestion of the store get it a low rating...
Lee Vandiver
2018-05
Very patient and friendly and they have said hi to me each time i have visited the store
Rex A. Casto
2018-05
Nice clean store, always stocked with good service!
Jaime Richards
2018-05
Crowded with limited shipping carts. Helpful staff when they aren't overwhelmed
Susan Wooten - Stover
2018-05
Very nice employees and their store is clean
babytea
2018-05
Store was dirty but staff was super nice
Brian Busby
2018-05
Great staff they put up with a lot.
Monday | 8 AM-9 PM |
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Tuesday | 8 AM-9 PM |
Wednesday | 8 AM-9 PM |
Thursday | 8 AM-9 PM |
Friday | 8 AM-9 PM |
Saturday | 8 AM-9 PM |
Sunday | 8 AM-9 PM |
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