Prim-N-Trim Kennels & Grooming

Shayla Benzo

2017-05

I am not one to post reviews but I tried to speak about the issues that occurred one on one with the groomer and I was all but wrote off. I took my two dogs there yesterday to get groomed for the first time. When they were finished, the groomer brought them out and mentioned one of my boy's nails was cracked and that she figured it was already partially cracked when he came in... then I wasn't concerned. When I got home I noticed both of my dogs tending to their toes and took a closer look. Two of the nails on my boys paws were cut to the quick, one of my girls was and several of their nails were splintered- some nails fractured halfway up their nail beds. I was obviously upset. I called the morning and politely explained exactly what I just wrote and that I wanted to make them aware so the woman who did that to my dogs would know for the next dog what she did wrong. The woman on the other side of the phone said "thanks for letting us know. If they get infected you can bring them in" and that's it! No sorry, no who did you work with, no refund offer for the nails. Nothing. I came to find out she was the one who worked on them and explained to her that they would be seeing a vet if their nail beds became infected. I am sure they are fine people, but I paid $130 for professional grooming and did not receive that.

josie underwood

2023-05

My great dane gets his nail’s clipped here. She is always super sweet and really enjoyable to talk with. Super friendly and clean environment, she also does good work. She has never cut his nails to short nor made them bleed (like his last) Always a wonderful experience here!!

Jonathan L

2020-05

My cats love the workers here and are always extremely upset to leave them so I know they provide great and loving care to my pets. I commonly have them trim my oldest cats claws and they always do a wonderful job and he is never in pain. Their grooming services are also amazing. They ensure my cat is as calm as he can be during the process and they always make him look amazing. I highly recommend them for all your boarding and grooming needs for cats and dogs. The owner is also very nice and remembers you which is really cool.

Brian Murray

2019-05

These are our furry kids and we need to trust whom we leave them with and have confidence they'll be treated properly. I have been taking our Golden here for years and have recommended this establishment to co-workers.Over the course of a few years, our dog has been groomed and occasionally boarded. He's big, easy going, but I feel he has been well treated/taken care of here.+For grooming, they have been pretty consistent and have done well.+For boarding, I have seen their boarding areas; the animals seem to have clean and decent space, access to outdoors, etc.,+ The caretaker has been great to work with and generous on her windows to pick up our dog. ALL pets should have the proper vaccinations and PnT asks for the shot records, which is great. It keeps other animals safe and free from passing on illness. I usually give them a printout of that info and a whole lot more, esp when boarding.+ Our dog is always happy to see us and in good spirits when we pick him up, which is why we keep coming back.Lastly, as common-sense isn't so common these days, BE KIND and bring a poo-bag, in the event you aren't the only one"dropping something off". All dogs get worked up, it happens...just try to keep their loading/unloading area clean for the rest of us customers.

admin 775642

2023-05

Really like Brenda and how she runs the business. Very easy going and take great care of my best friend Renegade and he gets all excited when he knows he going. Thanks Brenda and thanks for the awesome service!!

LACY

2023-05

Brenda is by far the best sitter in our area. We have used her for 20 years. First with our Chloe ( brindle boxer) and now with Hoss (Bluenose Pit). She treats them like they are hers. Her place is always clean and she takes great care of the animals. Hoss gets excited when he sees her. That means a lot when leaving your pet and the parking is easy to get in and out of quickly.

Joe Meluzio

2023-11

Excellent would not take my anywhere else. 5 star amazing people. Send short video everyday.

LSPAG _

2021-05

i never give reviews on small local owned companies but on this one i am!!! BEWARE GO TO A BIG CHAIN COMPANY!!! my quote went from $48 to$79 when i was picking my dog up!!!! at least the big chain companies have the prices up Brenda does not all she has is complaint prices !!! I asked for an inch taken off my dog and he got shaved!!! she said he had knots , i know that’s a lie because i cut them out the day before !!! Her worker lied about the pricing and so did she , and they don’t have pricing up for you to see for you to compare to!!!!

Doss Arts Danielle Doss

2018-05

They do a great job. I take both of my little dogs and my Mom takes her big dog there, too! We are always happy with the results. Just make your grooming appointments well in advance because they are busy!

Cheryl Corsini

2017-05

My puppy loves this kennel. She is well taken care of and always acts happy when I pick her up. She has even tried to pull me back into their shop, so I know she likes it there. I have peace of mind using this kennel & the owner is super attentive and detail oriented.

Jennifer Chase

2023-11

They LOOOOVE the animals they board and really take care of them, tons of lovins and ear scratches and there is a groomer there again now!!!!

Ashlynn Carpenter

2018-05

Last year we brought our dog to be boarded for a week. She was young at the time and hyper, but most husky puppies are. Once we picked her up all of her toys and towels were destroyed and were soaked and reeked in her own pee (even her durable plastic bone smelled.) I gave two stars because I do love the fact that our dog could get some play time to run around and the owner required vaccination records. But we haven't brought her back.

c b

2018-05

I was told that my dog's appointment was at 4:30, I got there and was told the appointment was at 4:00. On the phone, the woman I spoke to clearly stated 4:30. She also told me that she would call when she was done grooming him, by this time it was 5:50(they close at 6:00) I received a call, asking me if I was going to pick him up because they were closing. I was unaware that she was done because I didn't receive a call. They refused to let me see my dog until after I payed her and signed the paperwork. I then received my dog, and not only did he have one ear groomed and the other one completely untouched, he had a bowl cut. His nails were also poorly trimmed. I wouldn't recommend them.

Dodi Miller

2015-05

After taking my Yorkie to Prim-N-Trim for 3 years and being very pleased with Adria as her groomer. I had the worst experience Dec. 20, 2014 @ the Nutter Fort site. The groomer wasn't our usual groomer. My scheduled appointment was for 1:00 pm., my Yorkie wasn't ready until 6:00 pm. That is 5 hours in a kennel, no water, no potty break, and she is known to have seizures. When I picked her ups, I ask why it took 5 hours. This rude witch groomer informs me that it is the holidays, she has had to put up with grouchy people wanting their dogs groomed for the holidays and she had a grandbaby born that day and hasn't even got to hold her. I informed her that I didn't need my Yorkie groomed for the holidays, I could have rescheduled. She gets my little ten pound Yorkie and one handedly tosses/shoves her at me. Walks away saying, She wants to know why her dog isn't ready and I have a grandbaby that I haven't even got to hold yet. On Monday, I call the owner and she says she was informed about what happened. I told her she should have seen the way the girl handled my dog, which is my baby. The owner was nice, but I feel made excuses for the girls behavior as to people being grouchy and wanting grooming for the holidays. I feel there is NO excuse for way that witch handled my little10 pound girl and as long as she works there, I will take my business elsewhere. I was offered a free grooming and only appointments with the owner or my regular groomer. I did NOT even complain about the chop cut job I paid $40 for, nor did I give my usual tip. My Yorkie drank water when she got home and was sick. She was not her usual spunky self who ran around in excited circles when we get home. So my experience took me from 5 stars to a 0 in one visit. All it would have taken is 1 phone call to ask me to reschedule, then it would have been my choice and I would NOT have left her there for 5 hours. If this witch handles my dog so badly in front of me, how is she treating them when no one is looking?

Bridget Walter

2020-05

I frequently travel to Bridgeport for work and usually have to board my dog overnight or day care for day trips. Always excellent service here and Brenda seems very good with the dogs. Prices are very reasonable.

Cat Pol

2020-05

Breanda did a great job on our Dandie Dintmont Terrible and Portuguese Water dog. She got them done quicker than anyone I have ever taken them to, and they looked great.

Nicole Garrett

2019-05

I have been taking our sheltie here for 3 Years and they have always done a great job with his grooming. They are always pleasant and very friendly.

Gooch Holbert

2021-05

Brenda is great, and takes great care of my old Schnauzer, who is blind, with diabetes, and cataracts, .. giving him insulin 2x a day and meds.

John Makins

2020-05

The team is great! We have 2 dogs so they are allowed to stay together makes boarding our four legged family a little easier.

Tracey (Johnson) Brotosky

2020-05

Always have peace of mind while Abby is visiting there. Brenda is kind and compassionate and always takes the best care of her.

Matt White

2021-05

I've been taking my dog to get her nails clipped here for years. We are always in and out in 5-10 mins. Thank you!

Karen Willis

2017-05

this place always does a great job on my schnauzer mix. He always leaves as happy as when he arrives. They always get me in quickly.

yazell3066

2021-05

Place is very clean and the owner is very professional looking forward to boarding my dog for a week I know he will be safe and happy

Lisa Hewitt

2023-05

Brenda is a sweetheart and she takes wonderful care of our dog!!!

Gavin Lake

2020-05

Left my dog here while i went out of town when i returned my dog acted as if she hadnt been taken outside much and because of that hadn't eaten well wouldn't recommend this place

Kristi Gibbons

2022-05

Brenda always does a great job with our fur baby!

Gary Swisher

2018-05

The best place to get your pet groomed.They always aim to please you and your pet.

Jennifer O'Mara

2021-05

Always amazing with every dog that I have had! Thank you Brenda and Staff!

Renee Ezell

2019-05

Everything here looked clean and nice very friendly staff, when I picked Buster up he was nice and clean.

Deborah Shaffer

2017-05

They did a fantastic job on my Chorkie Bella! Always on time!