Belk

4.2 (275)

261 Mercer Mall Rd, Bluefield, WV 24701
(304) 327-0561
belk.com

Claimed
Department store
Children's clothing store
Clothing store
Fashion accessories store
Home goods store
Men's clothing store
Perfume store
Shoe store
Women's clothing store
Longtime department store chain with brand-name clothing, accessories & cosmetics, plus housewares.

Service options

  • Curbside pickup

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Rick Lester

2024-01

They have a good selection and some good deals if you watch. They do offer a lot of incentives that are not very good to get you to use their credit card so you have to pay back extremely high interest unless you pay it off in the 1st month.

Howland Ritz

2024-01

Went to two different customer service lines to check out. The first lady ignored us for several minutes, then walked past us before asking “can I help you?” smugly with an attitude. We left and went to another register that took care of it, but the first left a sour taste in my mouth.

Aubrey Gore

2024-01

Unfriendly employees in general, couldn't find anything I was looking for, disorganized, and overall a very unpleasant place to buy anything. Buuut it does smell like chic-fil-a so they is a silver lining😂

Jaylin Averill

2024-02

Went to go get information on a specific item and was help before I had to ask and was catered to in every way they could accommodate, great techs there.

Liz Elswick

2024-04

Love this location, always a great sale and stock.

Jerri Stump

2024-02

Cashier made rude comment about being paid in cash. She didn't want to touch the money.

Jessica Akers

2024-03

Super sales and the makeup counter ladies are amazing.

Elle Fae

2023-05

During my recent visit, they were very understaffed. I actually walked around the store twice looking for women's coats, because the line at one of the two open registers was so long, it blocked the section I was looking for, and because I didn't see any associates that I could ask for assistance. And, when I did find it, the lack of variety in style was disappointing.

David Underwood

2023-07

The Mercer mall that Belk is located in is small and just kinda bleak to go into, Belk was an okay store and had nice clothes and jewelry. There weren't many other places to go in the mall, though.

charlotte whitesell

2023-05

Horrible experience at the checkouts. Visited this Belk recently, July 6, 2022, with my out of state house guest. We spent at least 2 hours shopping children and ladies clothing, shoes. Really enjoyed our shopping trip UNTIL CHECKOUT TIME! Good luck finding a cashier to help you. VERY POOR CUSTOMER SERVICE particularly in the ladies and men depts. And when you do find one, you will stand in line for 20 minutes without the cashier ever calling for help, before you finally give up and look for another cashier. This made the 3rd attempt to get checked out. I would have just left the store without making this rather large purchase but they were gifts from me to my guess. I think I will choose to shop elsewhere in the future. I've actually received more courteous,, quicker service at a Walmart. LOL!

Lynn Stewart

2023-05

Love this Belk!!! Everyone is super nice and very helpful when I come in the store ❤️ had not been shopping in there in a long while, it was good to see the Store well-stocked and ready for Christmas shoppers, can’t wait to go back for after Christmas sales

Li Cara

2023-05

Very nice employees- the store is very well kept up and clean. For me, Belk is a little high priced but their clearance racks are gold mines-

Cindy Brannon

2023-07

The cashier was extremely helpful and very nice. Very pleasant experience ☺️

Punky Brewster

2022-05

The woman at check out was so sweet. She showed how to use the Belk app to make sure you are getting the best prices. Super friendly and helpful

M G

2020-05

The most helpful/knowledgeable Estee Lauder counter I've ever been to! They are so nice & helpful and really know their stuff! The store is clean and bright, one of the only professional looking stores left in the mall.

Brett McGraw

2020-05

The place looks insanely filthy even though I've seen men on multiple occasions vacuuming every inch of the store and cleaning in general. Some of the employees are very rude, not most just some, worst of which is the lady I think is store manager, especially to her employees.When I went there one time I witnessed her yelling at some older employee for leaving the checkout to put stuff up. I don't see a situation where that's appropriate, because the other option is to let stuff pile up in the way.Walking the store can also be a major chore because of how unbearably HOT it can be in there. I don't know if their A.C. is messed up or what but of the times I've been there it's been cooking.All in all, considering that department stores like this and J.C. Penney's are in a lot of ways the same and there are both in the same mall in this case, I'll just continue going to Penney's. I can not recommend Belk.

Tina Bailey

2022-05

I had 3 Christmas returns. Employees were very helpful and assisted. One item had to be ordered and is being shipped to me. Was a very good experience.

Jack Mcginnis

2021-05

If they are Not closing their doors for good, it would be a Suprise. Shelves are mostly empty and they have a bad habit of offering 50 to 65 0/0 off but No price marked.

Pamela Wimmer

2023-12

My sister is in doing some shopping and using my coupons before they ran out.

Kathey Martin

2019-05

I saved $112.00 . best quality of clothing. I'm petite so most places don't have much Belk is my favorite place. A ladies paradise. 💯❤

Ruth Marshall

2019-05

Happy with my products but not pleased with the staff. The estee lauder rep was not friendly and had rude remarks. If i didn't like the product so much id have left and purchased nothing that day.

Sunny Gatzow

2023-05

Great place to shop for quality clothes and homegoofs. Always have a great sale/discounts.

Kerry Helton

2023-05

Very good selection to choose from... good place to buy something nice for someone at a relatively decent price...

Heather Lowe

2019-05

Rude elderly woman employee scanning tags pushed her way past me multiple times then preceded to reach in front of me to scan tags of the garments I was looking at. Never said excuse me or apologized. I got frustrated & just left

Florence Keaton

2021-05

Belk has good sale on there merchandise. They have quality clothing. The employees are very nice and will help you find whatever you are looking for

Bryan Myers

2020-05

Amazing store aleay in tiptop shape everyone is very helpful and I know its negative but I alway wait for that bad experience but nope no matter what this by far my favorite store to go into even if I'm not buying anything just to put me in to a great mood.

Malcom Browning

2023-05

Not much selection at all seems to me. Walmart has better shirts.

Richard Gibson

2023-05

You can always find a good deal at Belk. More importantly, there are always friendly faces like Patty to help you.

Dona J. Marshall

2021-05

Beautiful selections of clothes or anything else you want . Had huge sales on everything with clearance sales everywhere. Recommend Belk to anyone ..♥️

LaDonna Widener

2023-12

Very well stocked

Opening Hours

Monday 10 AM-8 PM
Tuesday 10 AM-8 PM
Wednesday 10 AM-8 PM
Thursday 10 AM-8 PM
Friday 10 AM-8 PM
Saturday 10 AM-8 PM
Sunday 11 AM-6 PM

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