VCA Sno-Wood Animal Hospital

Kimber Connors

2024-01

We took our dogs here for ten years and used to love Snowood. Dr. Panjetti in particular was just incredible - wonderfully knowledgeable and kind, even when our dog had to be put down. The front office staff was always accommodating and helpful. In the last year and a half though, all of the people we were used to seeing have moved on, and we've been super unimpressed by the new team. It takes forever to get an appointment which I think is par for the course in the industry as there are a lot of staff shortages. More concerning, though, is that the advice we've gotten from the care team is questionable at best. We had three separate experiences where we felt the advice was "off" so we sought a second opinion. In all three cases, it didn't feel like a difference of opinion but more out-of-date or bad info from Snowood. Based on the new medical staff, we just don't have confidence in the care our dog is receiving and have gone elsewhere. It's a real bummer after a decade of great service here.

Michelle Rosales

2023-05

I went with my dog Prince to a vet appointment (wellness and VX update) and the appointment was extremely fantastic. Dr. Skylar (might be spelled wrong) was respectful and patient with Prince. Honestly I never felt so welcomed until I came to this place. All my questions were answered. Prince is an aggressive and protective dog so when it comes to appointments like these he gets anxious. The doctor and vet assistants said that Prince was not as aggressive as previous records from Redwood VCA said Prince was. I would definitely come back to see these people. My trust and knowledge rely on them when it comes to Prince. Thank you so much!UPDATE 08-02-22My dog was put down on 08-01-22 and I can't say it was the best experience ever but I think that for Prince, it was just the right time to be euthanized in a room of gentle piano music, a sofa large enough for laying down and some angel pins on the side to take if wanted. Prince was calm the whole time in a dark room sniffing each of us and staying close to some blankets on the side. In 11 years I have never seen him so excited to go inside a vet hospital. Prince felt so different that I did not care how much money the veterinary medicine and care costed when I came here. I always saw at the top corner of paperwork from previous vets that Prince was an aggressive dog but I never knew how different each vet hospital can be when handling pets. This hospital gave it all to any pet like Prince. I would highly recommend this vet hospital for any pet regardless of age or anxiety issue. Thank You for making Prince feel at home❤️

Zach Stone

2023-08

(EDITED on 8.14.23 due to my review not getting posted for the public to see. The only reason I can see is that I had mentioned the name of a different animal hospital. I have taken the name of that animal hospital out so this should be seen by the public now?)I rarely feel the desire to write a negative review but I thought it important to give others fair warning. I had taken my dog to this place in the past a few times and had fairly good experiences as the staff was always really kind. This changed last week when I needed my dog to be checked out for a wound on the top of his front left paw. I was told they didn't have an official appointment available but that I could bring him in at 9am and he could be seen at some point that day. When I got there I was given an extremely high estimated cost. Low range was just over 1k and the upper range was around $2300. I was told they would charge $350 just to shave and clean the area around the wound (absurd considering it would have taken them less than 10 minutes to do) and $79 per hour to leave him in a kennel until he would be seen around 2pm. I kindly asked if they could at least wave the $79 an hour fee to keep him in the kennel until 2pm and was told they couldn't. I abruptly left feeling extremely disappointed. Fast forward a few days, I brought him to a different animal hospital in Shoreline where I was charged a total of $350 for them to give him an exam, shave and clean the wound, extract the foxtail that was lodged in his foot, and receive antibiotics. Unfortunately VCA has lost any future business from me and I would not recommend anyone take their pet there unless they have money to waste.

Darrin Davis

2023-07

BEWAR- they do not listen and do whatever they want with your pet. My dog gets very sick on car rides I came in with dog throw up all over me, told them mulitple times NO to treats. They took him back and he comes back chewing something, get in the car and not only did 1 or two half eaten treats get thrown up but over 10!!!! this place is the worst and if you want a vet that will listen to you then go elsewhere. This was their second chance, their ego is more important that pet care. I will never take my dog here again.

P S

2022-05

My old dog had an appointment for grooming and when we showed up. The new groomer told me that his vaccine is not up to date. He needs his rabies shot. So who ever made the appointment didn’t check, that was three weeks ago prior to his appointment.It was absolutely the worst experience I ever had. Usually, I leave my dog and pick him up later after my work. My old dog had to stay in the car while I had to work. I had to constantly check on him and so on.I hope the office manger educate their staff. I don’t want anyone to go through what I had to that day.

Kate Powell

2023-05

I live in Tacoma and found myself in a frustrating search for a vet who could see two foster kittens in my care. As the kittens are from a feral colony they came in with multiple infectious problems that needed prompt attention, plus I was eager to begin their vaccines. I made dozens of calls and nobody could help us until late December to January (it’s November now). Finally I struck gold at VCA Sno-Wood, an appointment available within a couple days. It was a long drive from Tacoma to Woodinville but honestly, if it wasn’t for that, I would switch my resident animals all over to this hospital. The cheerful, detail oriented, clearly explained service plus relatively affordable exams and services for this region, set them apart from many other experiences I’ve had in my decade or so of pet ownership. I feel like they take these kittens’ health and comfort as seriously as I do, which is how you want to feel walking out of your vet’s office.

Natalya

2022-05

The operations is poorly beyond imagination. The earliest appointment for a sick animal is not available for three weeks manager told me. She said it is best they can do with their schedules. My other animal is for months on the wait list for getting fixed. By this time, she is fully grown up cat, which makes operation much risked. If they are over-capacity, they should not be taking any new clients. They do not care about animals. I truly felt that way. They only care about money. Very disappointed.

Cammi McLain

2017-05

I cannot say enough good things about this place & the people who work there. It's very apparent they have a love & passion for what they do; from the front desk, to the techs, and the vets themselves are all so caring! It was very easy to make an appointment. Dr. Braun is AMAZING, we took our 2+ old pet rat to her for quite a large mass removal. She handled him so well during consultation (which is NOT easy to do with my guy), and kept us constantly informed the day of the surgery. We definitely were NOT overcharged, were given a text the next day to check on Sam's recovery, and they truly understood just how much my fur baby means to me! I highly recommend this clinic to any and all pet owners!

G Storm

2019-05

Amazing, compassionate staff and veterinaries. Dr. Mattock has taken great care of my difficult cat for years and always makes sure that I am comfortable with his care and understand every option. I recently had to see Dr. Braun and was nervous about having someone other than Dr. Mattock care for my especially as sick as he was but she and the staff were amazing. I moved to the west side years ago but will never change vets because there is no one else out there like these amazing people. Thank you always guys!

Baily Richardson

2022-05

I started coming to this VCA location about 5 or 6 years ago with my rabbit and my dog and loved loved loved them!! When I moved about 3 years ago I switched to a vet that was closer. I didn't love that vet so tried another, and another and so on until I had seen every vet (that would take new patients) in between myself and VCA sno-wood. None matched the level of care, knowledge, professionalism, or sheer awesomeness of VCA! Today I was having an issue getting my dogs prescription refilled at his current vet and called VCA just to ask them a question which my current vet couldn't answer, not only did they know the answer they were able to help me out faster and with less hassle on my end. I immediately knew I would now be driving an hour each way for all vet appointments because VCA sno-wood is truly the best!!!!!!

eSteemRoller

2019-05

Outstanding staff and service. They excised a growth from my Dachshund's paw, excellently and for a reasonable price. There are many vets closer to my home, but we are happy to drive a little farther for their excellent care. Thank you!

Dixie Normous

2021-05

We love this animal hospital. We take both our dog and our cat here, and they are always extremely nice and accomodating. Both of the doctors are great, particularly doctor Panjetti, she is always so nice to our pets. They really care about the health of your animals and I'm so happy we have such a good place near us.

Brian Timmons

2021-05

Vicar does a wonderful job grooming our mini schnauzer. We always get lots of compliments on how great she looks when she's freshly groomed. Further more when our "regular " vet can't get us in cause he's to busy Sno wood always makes room for us right away cause they have lots of doctors. Great job VCA

Gabriele Sovers

2017-05

We take our pets here for their check ups and shots. They were wonderful when we brought our cat "Socks" in two years ago. We didn't know what was wrong with her. Her system was shutting down and they suggested putting her down. We agreed, we stayed there with her for her comfort while they prepped her. When she did finally pass they gave us a towel lined box to take her home so she could be laid to rest in our garden. They sent us her paw print and a card. They are very wonderful people.

Kaylee Orrell (Westley)

2020-05

I have been taking my fur babies here my whole life. They've been there for their general health and well-being, and they've been there when it's time to say goodbye. Dr. Matlock is truly compassionate, and her genuine care for her patients, instills trust in her diagnoses. Michelle is such a caring vet tech, and I feel better when I get to work with her. I wholeheartedly recommend both of them, and VCA Sno-Wood Animal Hospital in general, as a reputable and trustworthy place to take your furry friends.

Shannon McCasland

2018-05

The staff is very nice, and you would definitely have to form your own opinion. Vets are not a one size fits all.......they weren't a good fit for me and my dog but they might be for you. I have a Rottweiler that can be cranky and they seemed extremely intimidated by him...my Rottweiler doesn't bite and has never bit anyone, but his growl and size understandably can be intimidating but I feel as a clinic, they should be more trained to handle any situation....they would get timid when he growled which showed my dog if he growls then they back off....so, they just reinforced his bad behavior instead of standing their ground with him....if that makes sense. Rottweiler are very smart, and need a firmer hand. So, long story short....they are very nice, just not a good fit for us.

Kelsey Bang-Olsen

2020-05

Excellent, compassionate care. I love that they are open on weekends, have grooming, and boarding.

Barbara Loos

2018-05

The staff was friendly. We however have decided this is not the vet clinic for us. One issue is when we asked about neutering fee we were quoted an amount the includes a micro chip which is not an option you can take off. Our dog is already chipped yet we would be paying this fee regardless. I feel this should be something you can choose to not have without still paying for it. Also there was a lot of hard sell to buy a health plan and a lot of other things we aren't interested in.

Cindy Tucker

2018-05

We had gotten the flyer coupons for VCA many times and finally made the trip in when we adopted our new dog. They provided great and caring service while we were there (did not try to oversell) and handled our follow-up questions and concerns in a timely manner.

Alena Nieves

2019-05

We have been coming to VCA for over 12 yrs. Consistently friendly staff and service. Doctors have come and gone.. although some staff has been around for years yet the level of care hasn't changed.We have taken both dogs and cats and have used their grooming services. Would highly recommend

Mia Barklind

2022-05

Unfortunately, while the vet was good with our dog in person the office seems unorganized and incompetent. On multiple occasions, they gave us incorrect information, they neglected to follow-up after appointments, they closed randomly on Friday's leaving us without medication for a weekend, and they are booking appointments over three weeks out.... It seemed that I often had to be the only advocate for our dog instead of working together to provide the best care. (Apparently they didn't use to be like this. I think that they continue to take on new patients while being maxed out and are completely overwhelmed.) Our worst experience yet was when trying to fill a prescription:1.) They neglected to list the total count on the prescription, so Walgreens said that they needed to call them back to obtain this information. Fair enough, mistakes happen.2.) Over 24 hours later, we had to follow-up with our vet and asked if they had called Walgreens back. (Walgreens left me a voicemail saying that he was still waiting on their call).3.) They "lost the piece of paper" with Waglreens phone number on it. They had to call us back requesting which Walgreens pharmacy we were using.4.) They advised the pharmacy that they needed 15-30ml's of Selegiline. Walgreens only carries 5ml's. VCA Sno-Wood told Walgreens that we would not be using them to fill the prescription.5.) VCA Sno-Wood did not call us back to tell us we needed to look for another pharmacy that carries a larger dosage.6.) 15 & 30ml's DOES NOT EXIST. Only after calling Bartell's, did I find out that I was requesting a dosage that does not exist.7.) The VCA Sno-Wood receptionist/front desk seemed surprised when I informed them of this information and tried to say that maybe there was a dosage shortage to cover up their major error. They couldn't admit fault and I wasted multiple hours of my time trying to fill our aging dogs prescription. We were relying on them to be the experts as our veterinarian.We will be using a new veterinarian office for our next rescue dog later this month.

Timea Soos

2020-05

Dr. Matlock is a compassionate veterinarian whom I wholeheartedly trust with my dog. In a profession where you are dealing with both animals and humans in crisis, she is truly exceptional and ensures that all of your questions are answered. I do not live in Woodinville but I come to VCA-Woodinville for the high level of care. Thank you!

smile lay

2018-05

We came in without an appointment since my pup accidentally ate some onions. Even though they don't really deal with emergencies usually, they took care of our pup and put our minds at ease. Will definitely recommend this place and will visit again.

Ivan Henson

2018-05

A little on the spendy side but they do have a payment plan if you enroll. Brought both my cats here for the first time this week so I don't have a lot if experience with them yet but I had a really good experience for both visits. Dr. Panjeti is knowledgeable about cats as well as both assistants I've worked with. One of my cats went back for surgery and Dr. Panjeti texted me throughout the morning with updates and one of the assistants checked in with me afterwards. I really felt like they cared about my cats and their health

Googly eyes

2022-05

I go there for grooming and I am so happy!!They groom my dear Tano with such care and it means so much to me! Thank you for taking care of my little one. :D

CHRISTY Wong

2022-05

They have always done such a great job with our dogs Nola and Buddha and our cat Nelson. Great team that truly care about your animals and their well being.

Alan Fewel

2014-05

my first experiance with Sno-Wood animal hospital was when my late dog pearl was attacted by another dog though i lost her the Drs did what they could to fix the damage done to her they couldnt save her it was very hard for me to put her down and the staff and Dr was very supportive . Since that time I have a new puppy spike who loves the staff at sno-wood as well as I do they are very friendly and treat spike as if he was their very own pet I would send all my friends to VCA for all their pet needs Thank You Sno- Wood Spike and I are looking forword to our next visit

Sandy Smith

2020-05

Took my cat in they took all day to see her she was severely dehydrated had to take her to the hospital they were not equipped to care for her ended up costing us $1700. We loved our cat it was worth saving her

Ben A (Halfmexicanallfiesta)

2019-05

We brought our cat in here, and everyone was professional and great with our pet. Had to pay $50 for them to look at my cats poop, but what are you gonna do. That's the law of the land.

Rosemary Louise Vayda

2019-05

This is my first place to go when my Molly is sick or just needs to have a check up. I trust the doctors there. In the end, isn't that what it's all about. My Molly can't talk, thay give me that peace of mind we all need 😊