4.3 (552)
1725 Twin Creek Pl, Walla Walla, WA 99362
(509) 522-1428
stores.petco.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Doris Smith
2024-04
My dog enjoys seeing her human friends that work there, also making new friends that will give her rubs. Helpful staff, when I need something or have questions.
Deedee Delaney
2024-04
I needed to return/exchange dog food. Kimberly was extremely knowledgeable with the pet food ingredients and helped me above and beyond...her customer service is to be commended and rewarded. Also helpful was Uriel in finding my transaction that I had misplaced. They both need HUGE Kudos for their customer service. I was impressed and greatly appreciative. In this day when so many people just don't care, these guys did!!! Kudos to the Walla Walla branch!!!
Sheri Orengo
2024-04
I bought Homeo Pet Nose Relief for cats.The associate helped me confirm my price match.He also updated my Petco Rewards with my current phone#.I didn't get his name.Will see if I spot him in a future visit.Very helpful...Great attitude.
Victor Early
2024-04
staff was friendly and talkative to my son. They price matched vs competitor so I can remain loyal customer.
Vanessa Alexander
2019-05
Very friendly, kind staff and very knowledgeable. They have great prices on all there products. Very knowledgeable staff. We adopted a BMHS kitten (Blue)that was at Petco and they were so helpful and nice. Highly recommend Petco. Pictures below of our new family member! His name is now White Shadow. He plays with the kids, kneads your neck at night when he's tired, he watches out the window as you leave, tries to figure out where the monster is in the drain of the bathtub when it gurgles while your in it, he's fell in a few times.. and loves his dog and cat sister's. He's goofy, lovable, clumsy, funny, loving, playful, good hunter and the baby of the family. We're so glad he's apart of our family. He's brought us much happiness.
Tyler Fulton
2024-04
Always have Product in Stock, they greet with smiles and leave you happier then when you walked in! Be sure to stop by for all your pet needs!
Debbie Smart
2024-04
We always get greeted by friendly workers and get help as needed. Great service!
Lucinda Bersano
2023-12
They have so many items in a boxes and not hung up so you can seeIf you wanted Christmas items you would not be able to fine themyou need someone to stock the shelfs
Jennifer Lee Mesteth
2023-05
We’re regular visitors/customers filling out refillable buckets with cat litter ~ the fish aquarium look awesome & we bought a couple of lil’swordtails for our tank🐟🐠
Tricia Kelley Bertelson
2022-05
Was only going to adopt 1 kitten but walked out with 2! All shots updated, fixed and chipped! Great place to adopt a pet!! Oops! This was supposed to go 7nder the WW Humane Society! Lol But we did purchase all of our kitten needs are the store. They have everything!!
Christopher Lenhart
2024-02
I enjoy shopping at your store always have everything I need and friendly staff.
Sylvia Clark
2023-12
Was a little unkept, but they do always have what I need. Employees are nice, but seen over worked
Dawn Carrico
2024-02
They had what I needed. Customer service. Not so much .no smiles didn't even look up at us .no did we find everything. Just very poor Customer service..its very sad how Customer service from every where is gone 😢
Tressa Barr-Criss
2020-05
I love going here. The people are friendly, the trainers are great. I like most of their dog food selection. Prices aren't that bad, especially if there's a sale. And the toys are cute!
Tracy Noland
2023-12
Michael at Petco is amazing. He's been working with my dogs for a few years now. Would t trust my dogs care with anyone else
Mary Jane Hathaway
2022-05
Love their selection of dog treats. Friendly staff. We needed to try on several harnesses to get the right fit and we felt very welcome with our pup
Cassidy Hughes
2023-12
Hella discounted toys for my pups and super cute items as well. Love this store.
Faye Taitano
2023-09
Wish I could give (this) PetCo 0 stars (or negative stars).They are VERY rude.I had dropped our small dog off one morning for a grooming appt and planned to pick her up after work as I'd always done before; that day, they called to let me know that she was already done so I informed them that I was at work and would pick her up afterwards as I'd planned. They got upset and said that their new policy was that she had to be picked up within 30 minutes of being done. I couldn't just leave work ... the girl was really rude.Over a year has passed, so I thought that I'd give PetCo some grace and book another appointment; so, I booked an appt online and then got a call from the store that they were canceling due to our (very friendly small) 🐶 dog having been left there longer than allowed that one time back in late 2021.⚠️ Wow! I just won't be shopping at PetCo now EVER AGAIN. 😠ℹ️ PetSmart is now in our town and will receive ALL of our business and referrals from now on. 👍🏼
Tina Cowles
2023-05
Personally a HUGE fan of the grooming department. We take our old dog there and he loves everyone! They take such good care of my boy when he has his spa days. They are incredibly loving with all their clients, they are professional, and always follow protocol when it comes to the safety of their staff and pets. :)
that girl
2023-05
Good variety and hard workers here at this store. Weird location and the driveway to get to this store is a bit hidden. I wanted to turn at the light, not the hidden road right after. All in all a good store.
Mac Raven
2023-07
The Petco location in Walla Walla, Washington is tucked away in what seems, to me, like an odd place. The store is clean and the shelves are well stocked. It was not busy at all.
Star Quesada
2023-07
Very pleasant and helpful associates . They helped me quickly find what I was after . Clean store. Great location.
Maize Phillips
2023-06
Graydon was super polite and helpful, showing me what I needed in no time. Absolutely will shop again because of him
Dancing Rabbit
2023-05
This place smelled so bad, as a wheelchair user having to avoid pee spots with wet floor signs was.. fun.. the poor fish tanks were green the first day we went in. We came back only because the website said that location had the dog food I needed (they didn't, they didn't have any solid gold on display I could find)Some lady brought her dog in big whoop it's a pet store, my grip was that it was wearing a service vest and it was obviously so bad behaved, nobody did or said anything. Again it's a pet store, people bring their animals in oh well. Whatever.This petco specifically I hated. We have one here I love. Maybe this location is super severely understaffed, but that doesn't excuse the poor experience I had at this location. I left feeling like a used potty pad..
Bree Westerbur
2021-05
Great store. But they always seem to be out of the thick paper pellet bedding I need for my ferrets litter box, unfortunately. Or they usually only have the smaller bags in stock. Which makes me end up having to drive down the road to Pet Smart to get the large bag I need. Other than that, great store and awesome employees!
Rick Bradstreet
2024-02
Very helpful by answering my questions.
Eli Sterling
2018-05
Went in with a new dog I just picked up from the shelter and the cashier was very helpful. They asked of my dog could have a treat, which was fine with me, but apparently he was too stressed about all the new things just an hour after leaving the shelter, so she gave me a treat to give him later. She got me signed up for the loyalty program and hooked me up with a bunch of useful coupons right away.Everything I needed was easy to find. The selection of dog food was huge. Staff were all around knowledgeable and helpful, too.
Teresa Luster
2023-05
Payday was a full week away. My cats needed food, and I didn't have enough to cover the bill, so the employee threw in 5 dollars towards the payment ❤️. Very kindhearted people
Christina Vinti
2024-03
Took 10 minutes for a cashier to show up
Rosemary Joy Espinosa
2023-09
Have what you need when you need it very handy! Great customer service- kind and helpful.
| Monday | 9 AM-8 PM |
|---|---|
| Tuesday | 9 AM-8 PM |
| Wednesday | 9 AM-8 PM |
| Thursday | 9 AM-8 PM |
| Friday | 9 AM-8 PM |
| Saturday | 9 AM-8 PM |
| Sunday | 10 AM-6 PM |
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