Albertsons Pharmacy

Donna Noll

2023-12

12-1-23I am keeping this Review here but I am adding to it and changing my Star rating and this is why. We all can have bad days and we as humans act towards one another poorly because of that. I am not going into details but Tyson at Savon helped me understand this. So, be patient and understanding to each other. Act kindly even when it is the hardest.I have understood the short staff due to the pandemic, however after over a year the poor customer service that I received today and the hoops that had to be gone through to find out they didn't even ran my prescription through my insurance was the final straw. When employees feel they do not have to have any knowledge to their app, or even how to verify information there is a larger problem then short staffed.

Karen Alaniz

2023-09

Switched from Rite Aid. What a difference! Everyone is kind. I feel like i matter here. Communication with my doctors is swift and accurate. Refills are handled quickly, usually in a day. So grateful for this pharmacy.

Karen Morrison

2023-05

I was told on a friday morning at about 9:50 am my pain med was in stock and would be ready within an hr or so then when I didnt get any text updates I called them kept getting automated message pharmacist busy right now try back in 5 minutes etc finally I went down there after not being able to contact them via phone I I sent my husband he arrived there shortluly before 1pm several hrs after my morning call telling me my prescription would be ready. When he arrived he was told they didnt know what I was talking about and by the time I could contact my dr to get this sent to another pharmacy my dr had left for the day. I was told my medication was not only out of stock but in a shortage and they didnt know when they would get it. I have chronic pain I have a handful of very painful conditions this medication is urgent. It's not one that anyone should ever have to get cut off of cold Turkey. I was out of my medication and it was a friday They wouldn't even try to give me a partial refill they avoided my question and said they didnt have any of my medicine He said it felt very strange as if there was something they weren't telling us maybe they filled someone else before mine etc but I didnt even recieved a text or phone call. I should add He said they kept looking at one another as if they knew something we didnt which seemed really sketchy.Since I was unable to reach them they didn't make it easy either I'm in milton Freewater. I will go somewhere else where I feel I'm treated like a normal human being. I understand being out of a medication but don't tell your customers one thing then change your story later and in this kinda case not even call the person. This is the kind of mistake that can have dire circumstances

CAM

2023-05

A continuation of bad experiences. You can never get anyone on the phone (the “the pharmacist is away”, per the recordings) so you have to leave messages. I finally spoke with someone after 1 automated RF request followed by several messages, only to be told my dr wants to see me before my RF. I get that. What I don’t get is why they don’t return patient’s calls or let them know that their RF has been denied? The answer I got ‘is that they can’t call everyone’. Nice customer service.I have also made numerous trips to pickup a med as I was told it’d be ready the next only to find out from the staff the next day that the request hadn’t even been sent to my dr.Lastly, be aware if you’re a new customer in their drive through, they put your debit card in your prescription bag. I wasn’t told this upon picking up my very first rx and tossed my card away with the unwanted bag not knowing. By far the worst pharmacy I’ve been too in any city. I gave them two stars bc I think they’re understaffed and that may account for many of these problems.

Dylan Noer

2023-05

4 hours to fill my meds. Every time the old lady would tell me to come back in 30. So I come back she tells me it's not thier fault came back about an hour and half later. Nothing. Came up after four hours and the woman again says sorry gives us 15. No way it should people after me be getting there meds in 5 minutes. Never come back here ever

Jessica Sampson

2021-05

1 star off for these new inconvenient hours.I have a delicate balance of medication which took years to work out. And I know I am difficult to wait on.John has Always taken his time to make sure I understand a new medication and always checks to make sure I’m continuing to do well on the prescription mix I am on.I wish Nikki took my situation as seriously.

John Chrome Book

2023-05

I have been using this pharmacy exclusively for a decade + for all prescriptions and vax.I had requested flu and COVID-19 shots today while shopping and listening to the neverending loop on the store speakers saying to stop by and get flu, COVID boosters or anything. Sounded like a great idea, I was with my kids and they are in school during week, perfect opportunity!WE WERE REFUSED. "Short-staffed". I stood 20 feet away with the temporary store director, (the office door is 20 feet away from the pharmacy) for 10 minutes. 1 customer to pickup Rx. I wasn't asking for anything other than what was incessenty being offered.Very bad customer service. May just as well take my shopping to Super 1 and scripts to Rite-Aid.

Vanessa Alexander

2024-03

Employees are nice, helpful, pharmacy area is clean and good customer service.

Gracie Hopkins

2023-05

Drive-thru is never open when advertised. The staff seems to close it whenever they don't feel like working it. Three of the last four times I've been there to get my meds, the drive-thru was closed even though it was during their drive-thru hours.

Jim Western

2023-07

I go there to get my immunization shots because they are fast, friendly and efficient and they are convenient for me, location wise. Also, if there's a wait, I can grocery shop.

Jessica Hoskins

2022-05

Great store!Always clean, great selection of foods & prices to choose from, all of the staff is always friendly, courteous, and more than happy to help me anyway that they can while I'm there, and they do,whenever I ask them for help with something.Pharmacy o.k., nothing too special. Backed out of having all of my prescription drugs filled there though, because they do NOT offer the option of having your meds. bubble packed by the pharmacist for you, like Safeway on Plaza Way does for me.(Yes, this option of "bubble packing" IS universal in different pharmacies, too!!!)Get with the program, Albertsons & like your partnered store, Safeway!!! Other than that, Albertsons has & always will be a great store to go to.

John M

2024-04

Drive thru straight up always closed

Leah Hamby

2020-05

John was clearly unwilling to even ask simple questions, to see what I needed. He just said NO, this is not covered. I’ve never come across an individual who has the lack of respect and motivation...at a pharmacy. He didn’t even ask my type of insurance. I was very turned off by his attitude and laziness. Quite frankly I’m not sure I would trust someone like this dispensing drugs in general.

Shayne Copeland

2022-05

They are great at communicating with your Dr. office and helping figure out issues with insurance, also the drive through makes picking up your prescriptions quick and easy

TJ M

2019-05

Came in there to buy some insulin needles for a family member and the pharmacist was a complete rude asshat telling me i need a prescription when in WA state when you do not and is cleared stated online. A complete idiot. All my family members will no longer use that place.

Nyssa Zanger

2020-05

The staff are always helpful and kind.Prescriptions are filled accurately and quickly.I love the automatic refill and alert.I highly recommend this pharmacy.

Kelsi Milton

2022-05

I always stop for fast food before I come here because the wait is so long I’m gonna need at least one meal and a drink or two😂

Charlie Pond

2023-05

Worst pharmacy experience ever ever ever. I lid give it 0 stars if they would let me.

Jolene Pond

2019-05

My family has used savon for years. The pharmacists are great. Very helpful..

SEAN Stroe

2022-05

Always friendly, great customer service at this store.

rugged nw

2017-05

Good pharmacy that serves this end of town. Typical in store pharmacy.

julio santana

2023-10

Worst pharmacy in town.

Eddie Meyer

2023-11

Great place

Randy Charles

2020-05

Indifferent, rude, slow

Brennan Grass

2024-05

I have 1, just one, single prescription medication to keep track of and this pharmacy manages to lose track of it and delete it from their system. It was an anti-glaucoma eye-drop medicine. It's a fairly standard medication to prevent glaucoma.And yet as soon as I wanted that medication transferred to Tallman's Pharmacy, which is here in the same town, (so I wouldn't have to wait in Albertson's 10-15 minute long lines every time I wanted a refill), the Albertsons pharmacists manage to delete the prescription medication from their records and lose it. Now I have to contact my optometrist and see if I can get him to reissue the prescription to my new pharmacy. This will probably cause me to have a gap in my prescription causing my eyes to go un-medicated for a while.A SINGLE prescription is all I have and they managed to LOSE IT right when I wanted it transferred to another pharmacy! Coincidence? In- person an Albertsons pharmacist informed me that the prescription was too old (I only have to get a refill, at most, once a month after all) and so it could not be transferred to another pharmacy because it is no longer in their system, causing there to be nothing to transfer. I honestly don't think this would have happened though if I had not asked for the prescription to be transferred to another pharmacy...The only reasonable interpretation I can draw from this experience is that, at best, Albertsons Savon pharmacy is disorganized and overworked. At worst, well, I just hope they aren't prone to making any mistakes more serious than this.

Jimmy Akins

2024-05

They are great with notifications when prescriptions are ready for pick up. Very efficient however lines are always really long to get to the cash register. I've left 3 times after waiting 20 minutes or better.