The Home Depot

Colleen O'Brien

2024-05

I'm in the parking lot now posting this so I don't forget. Worst experience yet at a Home Depot. Came in looking for a replacement water filter for the fridge. I stood at the filters for at least 10 minutes trying to figure out if the one I saw was the correct one. I was passed and looked at by at least 3 associates, not one of whom asked if I needed any help. Guess I'm driving farther now from now on. At least 1 of the 8 orange aprons I passed should have at least acknowledged my presence. Shameful.

KittyCwak

2023-11

Wow it's been years since I been in a Home Depot store and I'm not sure I like the changes. The front end of the store was so jammed up with merchandise in the center of the isle it created a single file path in each direction, so much for walking next to the person you're with. A guy in a wheelchair looked squeezed in the isle. The sides of the store were also jammed up with merchandise all of the way to the ceiling. I felt trapped and closed in. There are no traditional check stands. It's all self checkout with a few staff around to direct people and help them when they're stuck.At least they had what I was looking for - a rake for a good price.

Tom Burne

2024-04

Friendly worker asked if he could help find things. The plant/nursery was good. I needed a board cut and after looking all over for someone in lumber I went to front. The person that could help would be 15 minutes. Found three shorter boards that would fit my car so It wasn't too bad. Saved 15 minutes!

Kevan Carter

2024-05

I love this store. All though it’s a bit out of the way for me, the service is hands down superior to the one on south hill Puyallup’. Maraid and Hahn are very helpful and courteous! I’ll always come back here instead!

Jeray Davis

2024-05

I was looking for specific lightbulbs & the ones I needed were only in stock as singles, the multipack was not. To purchase a single bulb it was $7.50 & a 4 pack was $14.00. A gentleman named Vincent helped to see if there were any in boxes up top. He didn’t see anything. I could have bought something similar or ordered from their website but he offered to give me 4 of the singles for the $ of the 4 pack. This saved me time, waiting for delivery & $18! That is the 1st time that option was ever given to me at this store. That is what I call customer service! It was very much appreciated. Thank you Vincent 😁*just to mention, I haven’t had any bad visits at this store, this was just a top visit*

Dain Everett

2024-05

I love home depot buuuuut i understand about having to go to the ends of earth to try to get/ find someone to help. It's sad that they are having to lock everything up because of the tweakers!

Judith Kidd

2023-05

I am mobility impaired and use a cart. This my favorite store for home and garden items. Though I am often unable to negotiate aisles crammed with displays, there is usually a staff member nearby ready to help me as needed. If not, the other customers are great!That said, this review would have been 5 stars had it not been for my recent disappointing purchase of an air conditioner. I ordered online and picked the unit up at the store. A customer service person loaded it into a cart and brought it out to me. Because a long, good association and my difficulty in walking, I did not check all sides of the box.A helpful passer by helped me load the compact unit into my Jeep. When I got home, my nephew helped me carry the unit into the house. As we set it down, I noticed that one corner of the box had sustained considerable damage. But as a heat wave was predicted to begin that night and I knew there were no comparable window units remaining in the store, I decided to hope for the best.I unwrapped and installed the unit. It has a fist-sized dent in the bottom left corner, and I have some concerns as to rain damage, as that dent has compromised the seal of side to bottom. However, it does seem to work well, so I have decided to keep it.I am annoyed at paying full price for what is essentially a "scratch and dent" unit, and my faith in Home Depot has been shaken. In the future I'll give more of my business to Lowe's and Ace.

Marcel

2023-06

The layout of this store is a little different than the other. But looking for cleaning supplies, these supplies are near the entrance.The only thing that is repeating is that there are no carts inside the store. If you are going to this store, take a cart from the outside. 🛒

Kayla “Mark” Cummings

2023-10

Home Depot ;) Nothing extraordinary or whatever. The only thing is that some of the stuff we need is usually tucked away deep down into some random pit of despair or whatever and we can never find it. Completely gone. Whoosh. But typically it's all good and we find what we need without trouble :-)

Steven Calvert

2023-11

Place was pretty busy, I was picking up some wood for shelf, And I needed a few pieces of it cut. Usually takes a while to get someone to come help especially when they're busy, which is understandable. This time there Was a guy named paul, Who had really good customer service, That was helping me out. It also seemed like he was helping a couple of other customers as well as another employee, But had a great attitude and just rocked his way through it. Really appreciated the positive atmosphere. Keep it up Paul, they need 10 more like you.

Tim Pak

2023-12

My parents in their 70’s purchased a floor model and I ended up translating. Only part Patty, sales person explained was that with floor model extended warranty can’t be purchased. Item was delivered and left out in open during rain. Called the HomeDepot and found out floor models don’t qualify for installation and only drop off at curb side. This part was not explained during translation. Called and speak with Brian, the manager, today, but was not willing to help out at all. No respect for seniors nor other race at all at this place.Floor models are delivered by third party that will only drop off at curbside so take that into consideration before buying anything heavy. And expect poor customer service

Kasey McConnell

2023-12

Home Depot has officially lost my business. Not only do they make me feel like a criminal as I’m buying I can never get help. I stopped by for a return and they only had one person working the counter and she was busy checking people out so they wanted me to wait in that line which was 6 people deep.From now on I will only use and only recommend Gray Lumber, they treat there contractors with way more respect. If in the south sound I would recommend Mt Lumber/Tanglewild and Lincoln.Home Depot is trash and I’d rather pay more for products to have way better service!!!

Val Jesus Virgen

2023-05

We came in for a new door knob and outdoor faucet covers and came out with a new stand up cooler, christmas lights, and batteries of all sizes. The cooler was such a great deal, we came back for another!! We love just strolling around the garden center too. Too many goodies here.

Kev G

2024-01

This home depot specifically was pleasant to shop the associates were friendly and helpful. Paul went above and beyond in helping us get a grill. Thank you Paul for your help.

Syd ?

2021-05

Our old dishwasher is on it's last leg - the latch is loose, etc. My mother asked me to find a decent one that would fit her budget.Tony G. helped me and he was awesome. He gave me an estimate which included installation. Tony was very professional, sweet and kind.Home Depot is a nice store with employees who provide great customer service. God bless everyone & thank you! 😊

Tom Gibbons

2024-05

Joe from receiving should probably learn to accept the fact that even though someone else will do his job he might actually just do it himself and stop disappearing until said job is completed.

Tim Mofo

2020-05

Well, I have to say that I truly love The Home Depot! When in today to buy my end of year materials needed to finish two jobs and was assisted by Ray in the Pro Service's. Ray did an outstanding job handling my very large order and set up of the delivery. Thanks Ray for being a mist EXCELLANT Home Depot Employee!

Miah Stalings

2022-05

I had a really nice time in this store I went in for soil and flowers to plant in my garden. What I was most happy with was the fact that I found this cute Lil gate to go around my flower bed area, keeps my pups out. I got everything I needed & found everything okay. They are a bit high and over priced on a lot of the items. Everything is going up so hey. Thanks Home Depot. 🤣❤️🤗

Bigcaol

2023-12

Used the curbside pickup to try to avoid the holiday line because I only needed 2 emergency plumbing repair items. Was emailed 10 minutes after my online order that it was ready for pickup. Great see you in 5 hours. Notified them 20 minutes before I arrived I was on the way like they ask you to. Notified them when I arrived. 10 minutes I think nothing. 20 hey it's the holidays right? 30 minutes maybe I should check the app but there is no way to check status or anything so I decide I better call. Wait on hold a reasonable 5 minutes until it starts to ring. Usually, this is a sign it's going through to an associate. I hear them pick up, people in the background then *click* was I really just hung up on like that? Nah, better call back. Same result except a 10 minute wait. We are closing in on 50 minutes now for a curbside delivery, so it's screw it don't be lazy just go inside and deal with the crowds. Wait 10 minutes in a customer service line to finally get help. Yes I had a curbside order that was supposed to have been brought out an hour ago. They look, can't find it. My order they claimed was ready almost 6 hours earlier was not even actually ready to go. They had to go digging to find my items. Asked to speak to a manager. Got the smug I am the manager reply. Excellent can you explain why you offer services you cannot provide? If there is no curbside delivery you cash just state that and save people the time and we can just come on. Here reply is well it's the holidays and a shrug. Unfortunately lack of preparation and insufficient staffing is a failure of management to do their jobs. Not a problem for customers. If you are understaffed you do not continue to offer premium services if you can't even cover basic essential customer service like answering a phone. I have spent TONS of money in this particular Home Depot. With the attitude i was given and way I was dismissed I will never set foot in any Home Depot again. Unfortunately large corporations like this simply do not care about customers anymore. There is always someone behind the guy you chase away to treat bad next and so on.

Dag Dern it

2020-05

I LOVE the smell of fresh cut wood when first walking through the doors of Home Depot! I used to goto the Puyallup store but Spanaway is a little closer to my house and seems like the employees there are more knowledgeable on where all the stuff is located. I did try Lowes, but prefer Home Depot. I dont know why when thinking about it. Maybe cause of the bright orange colors and that fresh cut wood smell just does it for me, lol. Anywho, my wife has chosen to redo both of our bathrooms. After painting we had new flooring installed but she does not like so we are now switching it to laminate planking. Glad they have a wide variety of everything and keep the prices low....

B A Sanchez

2024-05

Paul and Adam are such great help really enjoy coming in and having great people to help you with your load outs

Tammy Chambers

2024-04

The store wasn’t too bad, in a bad area lots of thefts even as we were shopping. a little dirty, but first , and foremost the customer service was good. we had a hard time finding someone to help us with what we were searching for, but once we finally found someone it was quick, and painless fast.

Darlene Stewart

2021-05

Love home depot. Went for some tools for the hubs and plants for me. Absolutely love the indoor plant selection. Such an amazing variety. Even the outdoor selection was great. Always a good day when I get new plants.

BiGG B “TheNewGuy2022” FrontRow

2023-05

It's the Spanse of this Location, Mike and ila truly do a phenomenal job with Regard to Store Logistics and Branding with Merchandising

MrJokerJ Ray

2024-04

Honestly I do pick ups and well it’s so pathetic that can’t deliver things because your incompetence to hired professionals or well trained employees to get something of the shelf and send to delivery nope they only change the day and that’s all no try and from getting 20 dollars delivery went to 4 after 35 minute wait only to tell me we sorry we don’t have no drivers to get things down like yea 4 real pathetic service pathetic

Jason Keele

2024-02

Renting anything from these guys as a horrible horrible experience that makes you want to pull your hair out oh my God don't do it it's not worth the added STRESS AND ANXIETY CUSTOMER IS TREATED LIKE VERMIN. DONT PATRONIZE THE 152ND N PACIFIC STORE.......

Matthew Seed

2021-05

Love this place everyone is so nice to my dog and I almost always find what I need. It is sad that here's no mom n pop hardware stores anymore but at least these guys have everything and they are open later ( I wish 24hrs)

David Duncan

2024-04

Normal Home Depot, went for basic building supplies. They had everything...and helpful staff

The Hemmings

2023-05

Didn't know what I had until we moved! The service at this location is much better than other Home Depots that I've been going to in our new home state. I've especially had some super patient helpful service in lumber with employees who didn't just stop with "yeah I'm sorry, that's not something that anyone makes" but helped me brainstorm until I got the job done. Also want to shout out the folks that order windows, and the tool rental department for great service. Only reason I didn't give 5 stars is that it's still a big box store, so you do have to try a few employees at times until you find your go-to folks.

Joel Ayim

2023-10

Great customer service, a guy at the paint section actually came out of his booth and gave me about 5-10 minutes lecture on the types of paint available for a project i was working on and all the posibilities they offer. He made some recommendations on what brushes to use for what. I ended up buying more than I planned for but I knew what I was buying and why I was buying them. Had to install the Home depot app because of this dude.