Rite Aid

Tim M

2024-04

I’ve been filling my prescriptions here along with my wife and son for years. I recently had a change in insurance but the pharmacy did not delete my previous information when they added the new one, and continued to fill them with the wrong card. Because of that I ended up paying close to $700 in copays before realizing what had happened. I spoke with the pharmacy manager who was very understanding and tried his he’s to help me, but in the end, his hands were tied by management telling him it had been too long, and there was nothing they could do to help me. One of the reasons so much time had passed, was due to the efforts I put in with my previous insurance company on two different levels to see if they would be able to help me with the overpayment. Unfortunately, since the mistakes took place at that store with them failing to use my correct information on file, they said there was nothing they could do about it. I was then told I could try to solve the issue myself by calling Rite Aid customer service and talk with someone in management to explain what happened and see if they would work with me to reimburse what should me mine. After making six calls over the past month and a half, and being told they have a 72hr call back policy each time, I still haven’t heard anything from management. I can’t help but feel like they simply don’t care.As for being too long to do anything, I’m curious what the statute of limitations is for taking money out of someone’s pocket and not being obligated to return it, and/or at least feel like it’s the right thing to do in returning that money? At this point, I’m still hopeful Rite Aid will understand the situation and reimburse me for their mistake, but my confidence is waning. If not, I can’t, in good conscience continue to fill prescriptions here or shop at any Rite Aid store moving forward and forever. In the end, it just doesn’t feel right and unfortunately for them, the amount of money they will not receive from me will be far more than it would’ve cost them to simply do the right thing.

Carlos Casillas

2024-03

Great Store! Staff is incredibly friendly and helpful. Leo the manager is the best! Great place to visit. Really good merchandise. Nice prices and Special.

Ryan Clapp

2023-05

Got a prescription a month ago that was partial and was told they didn’t have the rest so to call them when I was running low. Fast forward to today I call them and they claimed I was given the full amount and that it wasn’t standard procedure to give partial prescriptions out. The bottle I was originally given was written with pen the partial amount and they claimed it was not their handwriting. What a joke.

Becky Cantu

2023-05

Urgent care sent a prescription on 12/26 was not ready came at 10 am next day it was not ready came back again at 4 pm same day still not ready and would had to wait 30 mins if wanted it filled or told that if come back tomorrow wouldn't guarantee it would be filled. If urgent care or hospital send a prescription I would think that it would be ready. BiMart never had customers wait 2 days for a prescription.I agree pharmacy customer services sucks. Especially from the pregnant gal that was working.

leah Fonseca

2023-09

Waited on my prescription they told me to wait 15 minutes next thing I know I'm waiting an hour than two hours I come in they say they are to busy and I'll have to wait 13 more minutes next thing I know it's been an hour still not called I do not recommend.

Dianne Brack

2019-05

We've been having prescriptions filled at this pharmacy for years with great service and accuracy. Long-term employees - especially Ana - are the best. I give them only 2 stars, because cleanliness is a real big thing and this store has a problem with it. The one customer bathroom is a total mess! We never shop here if we might need to use a bathroom. It is dirty, and I mean really dirty, poorly stocked, and seldom or never cleaned up. Contacting the main offices did little good. You'd think that a store dealing with sick customers would want to stop germs instead of breeding them! I have seen employees use the restroom without washing their hands. The store doesn't even have the normal anti-bacterial wipes available for people coming in - so carry your own and use them!! It's a shame!

Felicia Kubera

2020-05

I have been going to this store for a few years and every time I go check on a prescription sent in by our pediatrician it isn’t ready so I got in the habit of calling right after I leave the pediatrician so that they actually fill the prescription. I tried to do an online refill and the website said the prescription would be ready in a couple hours so I stopped on my way home from work which was 6 hours after I refilled online. They hadn’t even started the refill and so I waited for about 15 minutes. When they called me up I was told that they only had 3 capsules and I would have to go back to get the rest the next day. I have been trying to call to see if they got the capsules and have not been able to get through to the pharmacy. The store answers and they transfer me but I sit on hold. I didn’t want to transfer to Walmart but this experience may have pushed me to that point.

Thomas Nygaard

2023-05

When you call in for medicine 24 hrs. ahead of time and you get there they don't have it ready. They say it will take 30min. if you wait or it's 1hr. if you leave and come back. If you are trying to lose customers you're doing a good job of it.I will not be back.

Joy Holden

2022-05

I love when I have the opportunity to visit this Rite Aid when I’m visiting town. The staff is always incredibly helpful and answers all of my questions and with care. There have even been a couple of times recently that I’ve had to talk with both of their pharmacists about some home-remedy recommendations. Speaking of the pharmacists, Drs. Udi and Anthony have on two different occasions stepped out of their (apparently very busy) pharmacy to directly show me a few different items and discuss the different options that were available to me. If I ever need to have a prescription filled when I’m visiting town, I know that I’ll be able to trust them and their very competent staff to get the job done right. Thank you for everything you do.

Chris Tinnin

2023-05

Scheduled an appointment for a COVID booster. Showed up, waited 20 minutes in line and was told they couldn’t do it because they are too busy filling prescriptions. Major inconvenience and very unprofessional. Avoid this pharmacy if at all possible.

yesenia zesati

2018-05

Two stars for pharmacy. Sure the wait was fast but that could be because the pharmacist shorted me. PCP prescribed 3 meds and I got only 1. Tech said the other 2 were OTC. Yes but not the dosage I needed. The tech told me to select "no consult" on the card reader when that wasn't what I wanted. I didn't have the energy to argue so I just left never to return.

ana Gonzalez

2023-05

The doctor send the prescription and it's supost to be ready. I give them one day and still have to wait for it. Happened so many times now.

Sarah Horn

2022-05

Pharmacy never answers the phone. I tried calling 7 times and get routed around and around. They only transferred half of my RX's and no one will answer to fix it.

Joanna Cruz

2022-05

Pharmacy is horrible! Takes 2 weeks to get one medication. They never answer there phones and very unorganized

Damien McBride

2023-11

They are always friendly and helpful when needed.

Tracy Watson

2023-07

Great pharmacy! Treated like family there!

Angela Benjert

2023-05

I like this store! The employees always greet me and the store is clean.

Lilith

2024-01

Rude self righteous workers

Christine Ricker

2022-05

Still didn't have prescription filled after having the data for over 24 hours. Horrible service.

ROGER TRUDEAU

2022-05

Horrible customer service. They ignore prescriptions and stand in back chatting. Never again!!!!! HORRIBLE

Janet Abbasi

2018-05

Large store but not stocked well. Really only the pharmacy is of use here, which is good.

Tyler Niemeyer

2021-05

Great place! Manager of the store is a cool dude always willing to help

Luanne Alonzo

2023-07

Excellent service and very friendly.

Ricky Palomarez

2018-05

Mostly used for the Rx pharmacy. And Option 2. 😉

Devin Lorton

2022-05

Joke show

Oscar a Vega

2023-05

Good

Elizabeth Osborn

2018-05

Fast service at pharmacy

Coraima Macias

2018-05

Worst employee's