Lowe's Home Improvement

bobby catania

2024-02

Recently went into Lowe’s to look at new carpet. In the flooring section I was greeted by Carry Ashcraft. She is very knowledgeable and friendly. She did an amazing job helping us find what we needed and explaining the process to us. We purchased new carpet through her and can’t wait for it to be installed. She really made the experience enjoyable and deserves to be recognized for it, thanks Carry!

Nicholas Gruner

2024-03

Used to work for this great company untill I was wrongfully terminated by the corrupt management.when I refused to push pro credit cards on non pro customers and told management that it was not right to the share holders they made many attempts to get me written up for bogus things. I loved working for lowes for thar last two years. I took great pride in being the pro sales supervisor. Now I'm unemployed and applying anywhere I can to be able to support my beautiful family of 4 kids and my partner.

Sean Root

2024-04

Lowes Silverdale #2746 - Been a loyal customer for years but I have to critique a trend I see happening at this store. In some departments the shelf organization is so bad that inventory is not getting reordered or stocked properly because items are not in their proper place. Small items that can easily get scrambled in the bins or shelves like pipe connections or electrical supplies or fasteners are frequently not getting restocked because the bin is full (of the wrong item) so, the stocker doesn't reorder them. Management, prioritize basic inventory control so your customers have the possibility of getting 100% of the basic items they need to complete their project. When I can only get 70% of what I need and have to go to your competition a couple of blocks away and get 100% of what I needed. Guess what I'm gonna be thinking the next time I go shopping. Time is money.

Steven George

2024-01

I like to shop at Lowe’s but when I tried to return some Christmas lights the other day, I was told that all Christmas items had to be returned by 25 December ??? This policy was not posted anywhere.I prefer the East Bremerton store as they have the self checkout and a cashier lane open all the time and the store is better stocked.

Joseph Wolf

2024-01

The store was impeccably maintained, providing a neat and tidy shopping environment. The employees were exceptionally welcoming and eager to assist, enhancing the overall shopping experience with their helpfulness and courtesy.

D H

2024-04

There are tons of employees, but of course, no one works in the section you need help in. It's impressive how many people can manage to all do nothing at the same time.

Vale Dahl

2022-05

Beyond dissatisfied and disappointed . I purchased three Milgard windows from Lowes the windows are beautiful however the company that is contracted for install per Premier Services is awful! I had three windows installed and it looks awful I have contacted Lowes regarding this and I’m told they owe it to the installers to come out and make it right if it wasn’t done correctly the first time why do they think it would be now?

Rachel De Jesus

2023-05

I don’t shop at Home Depot. So I only go to Lowe’s or Ace Hardware. However every single time I come to this specific Lowe’s and ask for help the workers always tell me they’re out of stock of some thing, I always end up finding it on the shelf. Today they told me, or rather two different employees told me where I could find an item in two different locations and there was no item there. And also the store is so stocked full of as seen on tv stuff in the middle of the aisle that I was competing with every other shopper to try and make it through the store.

Liz H

2024-01

Customer service here is abysmal. Just had to go to the Bremerton location to have them mix Valspar paint because the burnout working the Silverdale paint counter couldn't figure out how to make a "discontinued" color and refused to ask someone how to do it.

Vinny Johnson

2024-02

I am not shopping here much anymore. My Lowe's advantage card has had an APR increase to 31.99% for no good reason. I am paying this card off and I may not return!

Bill Vale

2024-02

Special order something they tell you a few days and weeks later it comes to the store. I needed items now not weeks later. They gave me refunds because I never picked items up

Rick Biondo

2024-02

Always find what I'm looking for. Today, I was at the Silverdale store looking for magnets hooks strong enough to hold up clipboards. They had them.

Jillian Lyerla

2023-09

Really GREAT Service! On 7/26/23, I stopped at the service desk in the evening and was assisted by Kim, to establish a Lowe's credit card account. She was very helpful in this and at the same time aware of maintaining both my security and privacy. Thank you Kim.Tim, in plumbing was great in assisting me to select 2 toilets and take them to the register. Thank you Tim.Then Justin (or Jason?) helped me in lumber, (first by rescuing my cell phone which I had laid down). Both Justin/Jason and Allan worked very hard with my son, to fit my purchases into the 2 vehicles that we had brought along and tie them down for safe transport. Allan took special care to cover my baseboards with a piece of cardboard to prevent damage while driving. Thank you both.I am not remembering my cashier's name, but I know she is from Guam, She was very helpful to make sure my receipt processed correctly and showed my my credit options with the new card. Thank you.The Lowes' team really excelled for me on a quiet night when usually it is hard to find help down the aisles. It really stood out and I wanted to express my appreciation to management.

ufdah “Casper” ufdah

2023-10

If I could give this store no stars I would. On Aug 28, 2023, I went to the Silverdale Store and purchased a Microwave and free-standing gas range. I arranged for the installation of both items. I was also told that I qualified for a rebate on the installation. On Sep 11 the installer arrived at my house. He installed the microwave and went out to unbox the range. He came back in and said that the range would be going back because it had a dent in the side of it. He further stated that before leaving the store he pointed out to staff that the box was dented. They did not bother to inspect the range they told the installer it was OK. So, I contacted Phillip Cushman Assistant Manager at the store he stated that he was going to investigate further, and I should call him back if I got any update from the installer. I waited 2 more hours past the installation time for a total of 5 hours for the installer to call me back and say they needed to order a new range and he would not be back. I took leave from work that day, so it was basically a wasted day. After getting the information from the installer I attempted to contact Cushman. I was told by a store operator that he would contact me when he could. As of 10/2/23 I am still waiting for him to call me back. Since the 11th I made several calls to the store and was put on hold or just disconnected, it is impossible to get anyone on the phone for assistance. I called the installation center and they said they would put in paperwork that required the store to respond in 2 days. If they didn’t, they would escalate the issue. I found out later that these notices to the store were ignored and not answered. After several more phone calls that got me nowhere. I was finally told that the range would be at the store on 9-21. I arranged for the install on 30 Sep between 11& 2. I got a call from the installer after 2 saying he was running late. He then called me back and told me he contacted the store and my range had already been picked up. I called the installation center after an explanation the lady and a 27-minute phone call later I was told that she was going to stay in communication with the store and find the range. Apparently, it was put in a location that was different than the location on inventory. The installer arrived after 3 and left at 5. Another day wasted because of screw ups at the Silverdale Store. I contacted the installation center regarding this horrible experience. I explained that I am a disabled vet and a senior citizen. They offered me $134.00 for my inconvenience. I told them that was a slap in the face that my time was worth more than that. Scott Fox the installation Center Manager said that all he would offer. His tone was he did not care, which seems to be the attitude of all the employees. There is always someone else that will buy our stuff. We don't value you as a customer. Final analysis - you want customer service and some one that really cares about its customers DON"T SHOP AT LOWES! ESPECIALLY IF YOU ARE SENIOR OR A VET.10/4/23 Based on the response from the number I called and spoke to a Customer Care Specialist (which is a misnomer). You were no help at all. You said that you would contact the store which is exactly what the Install Center Manager told me 2 days ago. Still waiting more of the same from a Company that can't tell it's left hand from it's right. Guess my expectation of customer service has a higher bar than Lowes. Your answer to we are here to help is we will send a message to the store. When they haven't answered anything else what makes you think they are going to answer now?

Jessica K

2023-05

We had windows and doors installed by Lowes. Lowes contracts the work out to a company called premier services. The first time they cracked our siding replacing 2 doors, installed a damaged window, and left glass all over our property. Trying to get ahold of them and to get anyone to fix anything is nearly impossible. We made the mistake of contracting with Lowes a second time for more windows, which was even worse than the first time. First, they charged us for a permit that was not necessary. Then they said they couldn’t install one of the windows because they measured incorrectly. So they just left the incorrect window, broke up our old windows all over our grass, leaving shards of glass all over, and we cannot get ahold of anyone to install the incorrectly measured window. Lowes is telling us we need to contact premier, and premier is telling us to contact Lowes with the correct measurements, which they have not given us. We can’t get our yard cleaned up, and worse, we paid for the labor, install, and materials for a window that was not installed. I DO NOT recommend Lowes install for anything. We also had gutters installed by them, and I won’t even get into what a nightmare that was.

Katie Conroy

2024-04

Some associates are not willing to help. Not impressed. They can be more helpful.

Gary Zambor

2023-06

I came to Lowe's looking to get some keys made but unfortunately they didn't have any blanks that would fit my needs BUT I love the fact they just didn't say to bad to sad they gave me 3 to 4 different stores that might have it. It's something small, but that means a lot to go that little extra step to help me accomplish my task. I didn't have to wait long to be helped, I asked the customer service to page someone for help and was helped in minutes. The customer service here is top notch, and every employee seemed happy. No wonder why this Lowe's is always packed. I will definitely come back for all of my other needs.

Neil Reed

2023-11

Nice enough people but not particularly knowledgeable in the area they are working. They had a nice selection of sub panels but half of them needed an additional part that was not in stock, lacking that $2 part the sub panel does me no good.

Christo Dichesare

2023-12

Got a electrical box 30 panel for half of what home depot charges for the same one good prices just have to know how to shop. Do your research guys

Katie boo

2023-12

When my other half needed a cart the employee lady went and road it all the way back to us she was amazing lol

Del Harmon

2024-04

I swear, I could live at this store. Being a carpenter, I am there on a normal basis and they got what you need!

Martine Caponera

2023-09

We visited the Silverdale Lowe's to pick up a couple pieces of hardware and look for a new fridge. When we looked for the appliance associate to ask questions, Jon, completely blew us off and was extremely rude. When we made a comment about how we were looking at the discounted fridges, he scoffed and would not help us. We were ready to leave and go somewhere else when Emily came over to help us. She was extremely helpful and friendly and we appreciated her sincerity and kindness and ended up purchasing a fridge with her help.When we went back a couple hours later to pick up the fridge, when we were unsure if we needed to take the shell off of our truck, Jon continued to scoff and make rude comments. While we truly appreciated Emily's help, we will be going to Home Depot next time and giving them our business. It was a disappointing experience and we hope it was an off day for Jon and he is not like that with all customers.

Robbie Rhodes

2024-04

Looking for new shower doors. Salesperson was very knowledgeable.

Loren Antonio

2023-07

We went through Lowe's to purchase a range oven, as well as used their services to do a major kitchen and bathroom remodel. No issues then, but that was 6 and 3 years ago respectively.Fast forward to now, we are in the process of replacing our back deck. We went into Lowe's at least 3 times, each time getting turned away because they "need more information." We got what they asked for from our contractor, and we were told they need to work with our contractor directly. That would have been good to know from the get-go.By comparison, Home Depot in Silverdale and Builder's FirstSource in Kingston gave us bids immediately.I don't know if they just do things differently at Lowe's or if people there just don't want to work, but I will not be shopping there anymore if I can help it.

Josh Fountain

2022-05

The incompetence of the staff there is outrageous.Paid and exorbitant cost on wood as is expected the days but the Kid cutting the wood was very distinctly asked for a 22in cut.I got sizes on all 16 pieces up to and inch different

Christine Gardner

2023-09

This used to be my favorite store to visit. But over the last 4 plus months, the service has declined at a terrible rate. I have been unable to get help loading out orders of lumber. I have to load my cart 4x8 sheets of plywood them load it in my truck. Last trip was the worst as I had an arm injury, and I needed sheets of plywood, then Hardyplank. Hardyplank is heavy 4x8 foot, and I needed 7 sheets.Maybe I was spoiled in the past because I got help. Now, I ask, and 30 minutes later, no help has arrived.I'm 60 years old Grandama and have a hobby farm. I remember what customer service looks like, and this sure isn't it.

John Foster

2023-05

Pretty nice store. Lots of selection, I think the quality of products is a little higher here then at the other big box hardware company. If you can find someone to assist, they seem more knowledgeable here too. Sadly, it appears as though all checkout has been removed and they are going towards self-checkout only.

Kendall Friend

2023-05

Came in last night for supplies to paint cabinets. Al and Cody were fantastic! They were so incredibly kind and helpful, taking their time explaining how to properly execute my project. I really appreciate the excellent customer service!

Joey Stubbs

2023-07

Tanya in kitchen design & cabinets in Silverdale is fabulous!! We are doing our second home renovation in about 12 years with Lowe's (new old house), so we have been through the process before, but Tanya was amazing getting us to a complete design we loved in only two meetings. I know she put in a ton of work while we weren't there, but she was able to nail down everything from styles to colors, organization, countertops in a very fun & pain-free way. We designed the kitchen, 3 bathrooms and laundry with her in the two visits. You guys have a great employee with Tanya!!!

Thomas Honles

2022-05

Nicer than that other big box hardware store. Actually the prices at Lowe's on carpet and flooring are competitive, if not even a bit lower than that unnamed other store. Surprising.