4 (772)
2768 Duportail St, Richland, WA 99352
(509) 491-6027
panerabread.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jill Steele
2024-04
My breakfast at Panera Bread this morning was delicious. I had the Strawberry Lemon Mint Charged Lemonade and the Chipotle Chicken Avocado Egg Sandwich, and it hit the spot! I also loved the free sample of the Kitchen Sink Cookie, which happens to be my favorite cookie in the entire world. Panera Bread never disappoints!!Vegetarian options: Meat-free sandwich options.Parking: Plenty of parking, including curbside pick-up spots.
M C
2023-05
Decent lunch spot for when I want something less greasy. Good pastries, sandwiches, & salads but a bit overpriced for what they are. The side bread they serve with the salad is super tough and dry pretty much anytime I go here. I enjoy that I can order from the app at my table, which makes it much simpler to customize my orders. I also appreciate the different bread, cheese, condiment, and veggie options that allow me to make my sandwich exactly how I want it.Vegetarian options: Easy to customize sandwiches to make them meat free. Also a few vegetarian soups, salads, breakfast & sandwich options to choose from the menu.
Corinne Minton
2024-02
We always enjoy coming here. The food tastes good, feels healthier than most fast options out there and it isn't overly priced. As a bonus, the staff are consistently friendly and helpful!Dietary restrictions: It is easy to customize dishes to fit my needs.Kid-friendliness: My kids love coming here. The kids menu isn't huge (they usually aren't) but they have good kid friendly options.
Rose B
2023-05
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Gene Wong
2023-06
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Shailey Kiki
2024-04
The food good and the people are all nice. However so unorganized with getting me my order. Their website didn’t work and neither did their app. I had to call to make my order but people didn’t know stuff or had to call me back. I called three times every time they needed to call me back but then never would. I would have to call again.
Alex Gonzalez
2024-04
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Ann Yarington
2023-06
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Mark Urbain
2024-04
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Johanna Nez
2023-05
I just ordered for the first time and most likely will be the last. The person who helped me didn't know much about the menu when I asked questions and I told him it was my first time. I wasn't sure what to order and he couldn't give me much info about anything. So I ordered a Mediterranean chicken bowl and my avocado was black and rotten. I was in shock considering I the price for this stuff and I get rotten avocado. Such a big disappointment and I had already left to eat it so couldn't take it back.
The Reviewist
2023-05
We ordered two pecan twists and extra tuna on the sandwich that we did not receive.They had me on hold for a total of 10 minutes (not once, but twice) to go check the tablet to make sure that they put the extra scoop of tuna on. Came back on the phone and argued with me. They told me I could bring back the sandwich.I did get the twist put on the books but here are the pictures. Maybe you can decide for yourself whether or not we got the extra tuna.Super disappointed we added up the total of how much we were jipped and it was over $6. It's not about the money it's about the principal. If we were to walk out with $6 worth of food that we did not pay for, you better believe they would charge us with theft
Ojos AzuLez Matan
2024-04
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Emanuel ochoa
2023-05
Definitely my go-to when I want a quick bite, or need my evening fix ☕️ The staff is always kind and helpful.
Dawn Coleman
2023-05
I didn’t get crackers with my soup. I had to find some in my office, salad wasn’t even half filled in container and I asked for a banquet, which I didn’t get. Tiny salad, soup and small drink for $36. 😳
Melanie Constance
2023-10
I ordered Panera a few days ago and got a couple of their sandwiches with either a side of soup and salad for my family. The sandwiches were amazing, same with the soup. When it came to the salad, I ordered a Caesar salad with the dressing on the side. They didn’t put the sauce on the side, and it was the wrong dressing, it was some spicy dressing that was all over the salad and I said no Avocado and there was avocado. I ordered to go, so I don’t know if they just didn’t look at what I specifically ordered or gave me the wrong salad. Other than that, staff was great and the food was great.. I just didn’t think it was going to be as expensive as it was.
Sean M. Messenger
2021-05
Panera made a small mistake on our complicated order (left avocados in a sandwich we asked for no avocados). Whatever, no big deal. HOWEVER, the staff was extremely accommodating when we brought it up to them. They immediately apologized and started prepping a replacement. No bickering, no need to see a receipt or blame us, nothing negative.When they brought out the replacement, it was a full sandwich instead of a half, and they included some extra chips and cookies!While it seems this location may struggle with some details of orders (other negative reviews seem to have this in common), this Panera certainly goes above and beyond to correct any mistake on anyone's account.
Joyce Pollard
2023-12
I downloaded the app and tried to order but it kept closing and I would have to start over. It never did accept my payment info. So finally I gave up on the app and tried to call . It rang many times then hung up on me. Was not at a busy time! So I gave up and went somewhere else. However, a few days later my son wanted to go so I gave them another chance an went through the drive through. It was actually pretty fast. My Southwest Ceasear Salad was delicious and tasted really fresh and crispy, but the lettuce was not cut up very well. Infact I found the lettuce core in my salad. My son's Barbeque chicken sandwich looked nothing like the picture online. It was on sliced bread instead of the bun shown online. He said that it tasted good. It was supposed to be the large sandwich, but it didn't look that big to me. The bag of chips was tiny. In fact I thought that all of the portions were small for the prices. My salad seemed small. The Broccoli Cheddar soup was good but didn't seem as creamy as it used to. The girl who waited on us was friendly and helpful, but I think that they need to work on efficiency and uniformity.
Tami Petterson
2024-02
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Jody Riedinger
2021-05
I spent $25 on two pick 2 meals. I got "bowls" (about 1 cup each) of chicken noodle soup and 2 half beef and white cheddar sandwiches (total weight wasn't even 2oz per sandwich). The pick 2 meals came with hunks of dry bread, also.The sandwiches had almost no meat. It was all bread and, surprisingly, horseradish. No cheese flavor whatsoever. All we could taste was bread and horseradish. The entire meal was basically just soup, a hunk of dry bread, and horseradish flavored bread. Super disappointed and won't be going back anytime soon....
Lissette Arteaga
2022-05
This was my first time visiting the location and second time eating at Panera. I have a pretty weak stomach and the salad of choice didn’t sit well so I chose to not eat it. I was so kindly asked if everything was ok with my meal. I told her the salad didn’t agree with my stomach but that it was ok, after all I made that selection of salad. I had my meal replaced by Tamara. Thank you for your kindness and exceptional customer service!! We need more people like you. Again thank you.
Brian Archambault
2023-05
Ordered a $35 family feast, half of the salad was rotten (not just wilted) and the whole baguette was missing.
Christine Briskey
2018-05
Who doesn’t love Panera!? The grilled cheese sandwich and soups are amazing! Salads are jammin’! They always have a healthier option which I love. Easy to order on the tablets when you walk in.
Ernie Adair
2023-08
This is the 3rd time I have been here. All 3 times they have been "out" of some food items, usually for the salad. Management should step up and order a higher par for the menu.The tables in the dining area have been consistently dirty.The food is descent but the bread was over cooked to be more like hard toast.My girlfriend likes this place so if not for her I wouldn't be back.
Ashley Mills
2024-04
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Tracy McPherson
2023-11
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Alex
2023-12
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Amany Loulou
2023-12
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Diana Brown
2024-03
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Mr. Candy Swirl
2024-03
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Ed Gulch
2019-05
Food is great, service is quick, but the cleanliness could be a bit better.
| Monday | 6 AM-9 PM |
|---|---|
| Tuesday | 6 AM-9 PM |
| Wednesday | 6 AM-9 PM |
| Thursday | 6 AM-9 PM |
| Friday | 6 AM-9 PM |
| Saturday | 6 AM-9 PM |
| Sunday | 7 AM-9 PM |
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