Pet Medical Center of Pasco

Hope Linder

2024-04

Pet medical clinic is so fantastic. I have both my fur babies on their monthly plan. I can always count on them to ensure our babies get an excellent visit. It’s a one stop shop there with their pet grooming and pet food store!

Anything Grows

2023-07

For the first time we were truly heard by Dr Chuck. We didn’t even have to try and explain ourselves. If you have a chronically sick or injured pet this is the place to be. I regret not coming sooner. We desperately need more holistic pet care in our world. I truly adore all the vets who have seen us but there’s a time to think outside the box. Over the last 2 years I’ve change to raw. I’ve studied non stop on chronic pain , ear stuff, allergies knowing there was more out there. And as a previous massage therapist I knew my dog was in pain when I touched him. I left for the first time from the vet in 5 years near tears of relief. It’s ok to seek other opinions .

Gary Marshall

2023-07

Thank you so much for helping me with my puppy. I'm sorry about complaining about waiting. I did not take the medication because I can't seem to put anything down my dog's throat as you can attest to being a professional you had a hard time of opening his mouth to show me his bad tooth. But we're guys and sometimes we can tough it out. Thank you for your empathy. A very rare quality this day and age. Thank you Dr Kristin

Matt Rusk

2024-01

Worst place ever. Computers are always down. You pay $70 before you are seen, they don’t call or text to remind you of an appointment you booked months ago. I tried to reschedule using the money I put down I was told “ no company policy” so now I’m out $70 and I still have a sick dog! I will never bring my pet here again terrible service! Desert valley veterinary is by far better! If I could mark less then one star I would!

W

2024-01

I had a client of mine who's a well established client of Pet Medical Center call and ask if their dog trainer (me) could come to the appointment as we have been working together for close to 3+months and worked out many of the aggressive/situational reactivity. My client was asked who the trainer was and she mentioned my name and was told "They are not allowed on the premises" this client has spent lots of money with you between them and their family, and has used Blylees as their #1 spot for Toys, Food, Raw Diets, grooming etc. They canceled their appointment and all future appointments, as well as switching to a local pet business that has no issues or problems with trainers. Any vet office willing to deny clients their appointments because they want to bring their trainer shouldn't be allowed to conduct business. Animals' health comes over your feelings. This place has gone down the toilet since Patrick and Stephanie purchased it. Prices increased heavily, the lack of care from receptionists and attitude given to clients I REFER to your facility is disgusting. Complaints will be filed with the state. Apparently, their "DoG tRaIneR" is so threatened by my successful business and training techniques that they would go above and beyond to lose clients who use me for training. I will no longer recommend any clients or non clients to this facility as prices and attitudes rise, and quality, care & compassion have sunk to an all-time low. Time and time again, I hear horror stories of training or vet work done at this facility. Do your research, and make sure to find a vet that cares about your dog and you. My client just got a quicker appointment, and for FAR cheaper from a more reputable, local vet who has no issue with trainers assisting with handling during appointments. Safety is #1 and at PMC of Pasco, safety is not #1

Michael F.

2022-05

The staff are passionate about animals and are very accommodating to special needs. Dr. Kristen is confident with reactive dogs and knowledgeable about animal health. We subscribe to the monthly care plan, which we find to be affordable and convenient. Grooming and pet supplies are located in the same building.In my opinion, Pet Medical Center is the best veterinarian in the Tri-Cities!

Sabrina Polat

2023-06

I bring my pup Lucy here for all her medical care, to have her nails trimmed at the groomer, and we purchase her food and treats here. Very friendly staff. She even boards here when we travel and they take great care of her.

Jaime Larson

2023-05

I called and they got my dog in the same day for a possible health issue. Then I worked with Melissa, whom was wonderful! She helped me review the benefits of doggie insurance, which was a huge cost savings for that day! I would highly recommend!

David Matuszewski

2023-05

Sadie is my new dog and pet medical has been caring for her for a year now.She is over 3 yrs old and still has a lot of puppy in her.This last Saturday she went for her monthly grooming with Taylor she is so patient with her since she is reactive.They have been great with helping me take care of her.I will continue to take Sadie to pet medical for all my needs.

Betsy Wilson

2023-12

They always take great care of my fur babies' needs, whether it's veterinary, nutrition supplies, or grooming. May not be the cheapest in the area, but sometimes you pay for great care.

danielle wenzel

2024-04

Worst customer service ever the ladies at the front desk lie and don't have any respect for there customers and when you write a bad review on there facebook they block you that just shows how pathetic they really are please go elsewhere they don't deserve anyone's business I will make sure to let everyone know how horrible this place is

Linda Alcaraz

2024-01

Love this place! I love how they take care of my Dogs!

Bruce Reid

2024-01

Staff was vey kind, got my pet in for urgent care same day. They even came out to my car and assisted me! Dr. Cade is so nice and very gentle with the animals. Thank you!

Vince Vitalich

2024-04

Very friendly and professional make you feel. Very welcome and truly care for you pet

John Hart

2024-01

It was great Dr Coleman was awesome took care of our Green Wing Macaw that my wife and I had rescued from a home that wasn't treating him well beak was over grown wings not clipped and toenails not trimmed Dr. Coleman took care of all of it and did a great job and was very happy with the price $190.00 witch was discounted to $97.00 for first visit now he looks normal!!!!

Amy Jensen

2023-05

Our dog, Laika, is a bit anxious when we’re not around. With Covid restrictions, I have not been able to go in with her, but Dr. Kristin only does the things that Laika is comfortable with as long as she can tell she seems otherwise healthy.She’s exhausted after, but she always comes out the door wagging her tail!Update: We still absolutely love going to see Dr Kristin! Laika is slowly getting more comfortable, and they always give us all of our options with estimates and the reasons for everything so we can make informed decisions for our pet’s care.

Anita Cummings

2023-12

Pet Medical is very accommodating and takes my pets health serious. I love thatIt has other business that help with pet health ie nutrition area and grooming all in one.

Kyle Sirloin (Saucypotty)

2021-05

This place is wonderful. Adopted a dachshund named Freckles from this place and they did an amazing job taking care of her with all her issues she had when they received her. She's now the healthiest pooch ever.

Billie Gaines

2023-06

Amazing staff and Dr's. I bring my furkids here and never have to worry how they are treated once out of my sight. I trust all of them and my babies love them. Dr Todd is amazing with my grumpy ole man. You will never find a better and more caring place. They deserves more then 5 stars 🌟

Devin Schluter

2023-12

They collect a large fee at the time you book the appointment (even if it’s months out), and then do not reimburse you if you cancel. It’s been over a month since we cancelled, and nothing.

Breena Zane

2023-08

Dr. Vong is wonderful. I would recommend her. She really cares about the animals. Most of the other vets I've seen at this office I liked. However, the office manager Is somewhat unprofessional. They refused to talk to me when I had a problem and continued to make one of the secretaries act as a go between, I could tell that this made her very uncomfortable. I felt bad for her. Also, the office staff doesn't seem to be getting the appropriate training that they need because 3 different staff told me there was availability for something without communicating or making sure that that was the case with the surgeon team or technicians and then when it was time for the procedure they didn't have availability because it was never confirmed. I had blood work done at one of my visits and I never received a phone call to talk about those results. When I called about them two days later they said they didn't receive them but when they finally sent them to me a week later they had received them. The day before I called. I was never contacted by someone that can explain the blood work to me or talk to me about it. I only spoke with the I was told that the other vets didn't want to talk to me and I should wait to talk to Dr. Vong but she was not available until Thursdays. This is absolutely unacceptable. Also, if my cat was sick or I had an emergency come up they would tell me they didn't have availability to see her. In other words, they didn't have any emergency appointments available. Considering that we paid for a care plan, I find this disturbingly annoying and somewhat money grabbing because there should always be available appointments for emergencies for long time clients in this type of situation. They should be able to get you in within 48 hours, especially when they're open on Saturday. However, twice in the last 5 years they've referred me to the emergency office that they are unaffiliated with across the street... This is absolutely unacceptable. I hope that whoever reads my review thinks about ways to improve the above problems.

steven foy

2023-05

I’ve been an animal owner my whole life and depending on the day the vet visit can be a very stressful time for everyone! Pet Medical Center and their staff take a more fluid approach to encourage your animal to not dread or even begin to like the vet. They are 4 legged patient focused and provide an awesome experience. If you’re looking for a long time pet care team this is the place. Danielle was able to help me pick out the best wellness plan to meet my dogs needs and was very knowledgeable about their coverages/plans and took time to get to know my dog on a more personal level. Best Vet Yet!

Jaime R

2023-09

What a kind and compassionate vet and tech. Thank you for treating my boy with such good care.. from accupuncture, supplement recommendations to kind words they were amazing for this dog mom in tears.. 5 star care..

James Whitelatch

2023-11

Great vets, always feel like they want what's best for my animals and are willing to work with me to come up with care plans.

Diane Toporke

2023-07

I've taken both of my dogs to Pet Medical of Pasco for many years. Now that my senior dog is nearing the end of her life, I will certainly go to them to help me with this process. Pet Medical has always been extremely professional, informative and compassionate to the needs of my dogs.

Joyce Kauer

2023-05

Very quick to see my pet and answered all my questions. What I appreciated was they gave to two different billing totals. I could then choose between what I could afford right then and what Mandy really needed right now and later. I now know what is coming up for her. Dr Kristen was very friendly as was her staff. They were so good with my very scared dog.

Allison Strickland

2023-05

I have been with this vet for 4 years now. I love them! I have always had a great experience with them and appreciate how kind and caring they all are. The doctors listen to my concerns and make me feel like my fur babies are their number one priority every time. The office is always clean and and even when they are super busy I don’t feel rushed or like they have more important things to take care of. My dogs have never left there super anxious or scared.

Jonas Rees

2023-07

Good luck taking your sick animal there. My wife had to wait in parking lot with sick dog for 2 hours. Still couldn't be seen. Then tried again next day with no help. Will never attempt to get help from this vet again.

Samantha Crespo

2023-05

My husband and I just moved to the area and needed a new vet for our two dogs. We are very happy to have found this place, and will be sticking with it after the positive experience!They were incredibly accommodating and our pets had a good experience with what would normally be a traumatizing situation for them.

R Moore

2023-05

My dog has a pretty serious illness and the staff of Techs & Front desk are the best I've ever had. This crew Ashley Rae, Erica, Mary and a special TY to Kaitlyn are really an awesome, kind, understanding bunch of professionals. Thank You.Dr. Todd so far has really made us feel like he cares and explained everything with a plan looking foward.