Quality Sewing & Vacuum

Kelly Kelly

2024-04

I was looking for a high quality vacuum cleaner. I went twice to Quality Sewing & Vacuum. The first salesperson was incredibly knowledgeable about their products and after discussing the pros and cons on each of the vacuum cleaner brands and types, I was able to make a decision. I returned later to purchase the vacuum cleaner and talked with another salesperson who helped me work out how to put everything together, explained how often various maintenance procedures needed to be done and helped me to load up my purchase in my car.I highly recommend this business.

bret benraven

2024-04

My comercial backpack vac quit working after 15yrs. I called to ask if they could fix it,they got back to me me in a couple of days and said yes. They sent it up to Tacoma,in about 2 weeks it was ready. $289,way better than $450 for a new one!All the staff were friendly and attentive, very smooth experience.ProTeam Super Coach vacuum. The best!

Kim Harrington

2024-04

Great experience with Quality Sewing both buying from them and service on my machines. The store management is super helpful as are the whole staff. This company brings in excellent talent for events and classes too. I highly recommend them!

Teresa G

2024-02

I purchased my second machine, with the first being four years ago. The first is a straight-stitch and the second is a computerized. Quality Sewing is a "quality" place. They have done an excellent job keeping my machine serviced, and their sales staff have been extremely helpful and knowledgeable. My recent purchase experience was with Jessica who took the time to explain much about the machine I was interested in which has lots of "bells and whistles." She also spend time with me while I "test drove" my intended machine, which was shipped to the store for that purpose. I am completely confident in trusting Quality Sewing and Vacuum, and did not hesitate in making another purchase from them once I decided on what best suited my needs. Good customer service is often hard to find these days, but you will NOT have that disappointment at QSV!

mflynn7491

2024-02

The people at Quality Sewing and Vacuum are the nicest ever. I brought my Orek vacuum in for repair. I was greeted promptly and warmly and connected with Robert the technician right away. Robert used to work for Orek so he knew exactly what needed to be done. He explained everything thoroughly. It took a few days to get the work done but now the machine is as good as new. Robert even did extra work he didn’t charge for. Great service. Highly recommend.

Morgan R.

2022-05

What a delightful little place! Wow such a wonderful experience here. My primary spool pin broke from my Brother sewing machine and I called Brother to have it replaced. They quoted me for $18. Then I called this little place of the West Side and they said they did not have that part, but they'd go ahead and order it for me. It was only $7! They called when it came in which was only a few days and pick up and check out was so easy. The entire process was so smooth and handled with care. They even have a little vacuum shop set up in their store. Such a cool place. This will be my primary stop for all my sewing needs :) Thanks ladies!

Mandy Real

2024-04

I baught my first embroidery machine in nov. Unfortunately it was the wrong choice in machine for me. Because of where i baught it, it was best for me to privately sell it. I had no serious buyers and i felt doomed and hopeless and ready to give up on my desire to learn embroidery. I took a 2day embroidery class at quality sewing and vacuum last week (which was amazing and fun!). Sandy who helped me in nov was there. On the second day, Sandy and the owner, Paul, was able to get me a trade in deal that was pretty fair. I am so relieved, my embroidery cloud is lifted and im anxious to take classes, learn and play again! Im so happy that im not even upset about the large amount of money i wasted on the first machine. Every staff member is amazing and they truely try to give you the best deal. They are all supportive, friendly, helpful and very talented. When i picked up my machine and opened it at home, i noticed some issues. I immediately called the next morning and they are taking care of it with no problems! I am so glad to have a local QSV for supplies, machine maintenance and classes. Thank you Sandy, Liz and Paul!! 😊

Nicole Mccowan

2024-04

Bought a Riccar25P the other day and am in awe with how well it is cleaning photo to show how much dog hair and dander is in the carpet. Had an Oreck For many years and this one is much Thank you, Olympia, sewing and vacuum .

RitaJean “TKat”

2024-04

What a wonderful educational experience! Keely was so helpful, energetic, patient, and so knowledgeable! The business itself was very inviting, with coffee and clean restrooms, and vending machines, and supplemental supplies, along with a 10% discount on class purchases.

Lori Hammons

2024-04

From greetings walking through the door, to help finding what I'm looking for, to assistance bringing my machine in for it's Spa treatment 😉, I've always received amazing customer service at the Olympia store.

Doug Burger

2024-01

Very professional. Carry the best equipment and know their stuff. Totally recommend them for all of your vacuum and sewing needs, especially if you're looking something with "Quality".

Lynn Fitch

2023-10

Connie was very helpful in giving me information about the sewing cabinet and in finding the correct insert for the cabinet and my machine. She made every effort to accommodate my needs for matching cabinet colors to my home and for arranging for assembly. Very reasonable financial terms. My experience with Olympia Quality Sewing and Vacuum has been excellent. Keeley was our instructor in a class that I attended. She is an outstanding teacher. Lots of fun. I feel that I can call on both Connie and Keeley for support as I learn to use my sewing machine.

Carol Zylstra

2024-01

That are wonderful, helpful, knowledgeable and friendly. You get fantastic service and they make sure you understand your new machine.

MaryAnn Sigman

2023-08

Came in twice. First purchase which I returned because it was too heavy for me. Second one I absolutely love. Had two different sales people. Wish I could remember first guys name. He ask questions of me and showed me what he thought would work best. Unfortunately he didn't know how weak I really am. Never did I feel any pressure from him. Very professional in every way. The second trip I worked with the repair man. He was also very knowledgeable about all the Vacuums in the store. I have told my friends about what a good store I think it is.Mary Ann

Robyn Croley

2023-11

Fantastic service. I went in to order a sewing machine accessory and they didn't have it in stock. The ordered it quickly and had it in a couple of days. Very friendly and helpful.

Lynne West

2023-09

I entrusted my 40+ year old Viking to Quality Sewing & Vacuum when it jammed up recently. After doing all the work to fix what was bound up, the technician discovered a crack in a part that is no longer available. My machine is no longer fixable, which makes me so sad. However, they didn’t charge for the repair, and were sympathetic when discussing options, both to me on the phone, and to my husband when he picked up the machine. I feel like I can trust them, and plan to visit when I look for a replacement machine.

Rick Bradford

2024-04

Courteous, professional, very knowledgeable. Serviced my old Riccar for a very affordable price.

FW

2024-02

Great prices on Miele replacement bags, excellent customer service, and located close to home.

Shanti Mai

2023-05

I'm so grateful to have a shop like this in Olympia in 2022/23!! I've gone here before in previous years, always about the sewing section, and have been so happy to see workers that really seem to like their work, and to care about their customers' experience.This time, my experience was with the vaccuum section of the store, and I've got to say, their customer service is *excellent*!! And you can have your machine repaired here, and not have to add it to the landfill!Did you know that your trade-in vaccuums are either refurbished, or, when not worth refurbishing, given to a woman who disassembles them to sell the parts, and then donates the money to her church?Thank you, Robert, for telling me that true story when I asked about it! Such a beautiful business, to support that!!

Irma Pena

2024-03

The people that work at this store are always so kind and helpful. I prefer shopping at such places. Thank you so much!

Robert VanDormolen

2023-11

Had 2 Miele cannister vacuums repaired. Robert Walz did a great job on both of them and returned them on schedule. Thanks.

Dorothy Joyner

2023-05

When I entered the store there was an immediate greeting (Lauren) Even with arms carrying fabric she let me know someone would be right with me. Service is prompt and friendly with a staff that shows respect & consideration for each other as well as their shoppers (thank you Lauren, Cheri & Liz)I recently had my vacuum cleanerserviced (purchased a couple of years ago at this location). The attention by Robert who shared information & helpful advice to care for my machine was AWESOME! (Thank you Robert)It was so much more than receiving a post repair pick-up date .This establishment sells quality machines and provide service that sends a message they sincerely care.Thank you again.D Joyner

Susan C

2023-08

I have a maintenance contract and totally appreciate it...especially for my older machine. It has paid for itself. I enjoy going into the store. Staff is friendly and technicians are thorough and timely. Thank you!

Casey Manley

2023-07

Quality Sewing & Vacuum is such a treasure! I live in Oregon and have ordered from their website a number of times as they offer the Sew Steady table promotions when they are going on. I was buying a used serger from a private party in Olympia so I stopped in and they kindly found me an outlet to plug the machine in to make sure that it turned on. I chatted with Rune who was incredibly helpful in answering all my questions about what serger thread to use and I came home with my new to me serger as well as lovely Madeira thread and a clear curve foot for my machine. I will definitely be stopping in again - they could not have been more friendly and they had some regulars in the classroom area working on rope bowls who could not have been nicer.

Janet Castle

2023-10

Mary taught me so much in half an hour...how to resolve bobbin/heavy thread issue; convinced me I could oil it myself with the proper oil; taught me about thread and needles and sold me the right ones. ...I so appreciated being able to take my old machine home with solutions!

Kathy Gilbert

2022-05

Staff is very friendly and helpful. Always someone to carry my heavy sewing machine to and from my car. The work they do is always good. They tell you ahead of time if they find something during routine maintenance that will add to the cost so you can decide. Have never taken any classes there but only because I live over 30 minutes from the facility. Prices seem high but I have nowhere else to compare to. Have never bought anything there, just taken my machine for maintenance and once to repair broken bobbin winder. Would recommend, but would try other places for price comparison if there were any in my area.

Evan Butler

2023-05

Our old sewing machine was having problems, so we went here looking for a new one. They recommended a computerized machine, and showed us a few different options--highlighting their different features. They answered all of our questions and we ended up purchasing a cheaper computerized sewing machine. It has worked extremely well--better than any machine I've had before--and can sew thru multiple layers of denim.

Diana Migchelbrink

2023-05

There are two sewing machine places in Olympia and the other one isn’t this one! After several very bad experiences at the other one I switched and couldn’t be more happy, pleased and satisfied. I bought a machine here and took it in for repair and at every step everything and everyone has been perfect! These people are fun to be around, knowledgeable about their products and about their services. This is the place you want to be!

Karen Clarke

2023-05

I have a older- model Dyson ball vacuum that needed a deep cleaning and new filter. The service here was terrific - friendly staff, expert service and very reasonable price. I highly recommend!

RL Dobson

2023-05

First time using QSV because the place we bought our Miela went out of business during the pandemic.Took our vacuum in and dropped off with RObert, who was very nice and diagnosed the issue (a broken neck) immediately. He explained the process of and timeframe for repair, cost estimate, and took inventory of the included tools.Called us when the unit was ready (on time as promised).Appreciate the great service!