Verizon

Lauren Lipkin

2023-11

Best experience I’ve had in a phone store! Corey was so helpful in ensuring I got everything I needed and even took the time to make sure I was getting the most out of my phone plan. Highly recommend stopping here for any of your phone needs!

SSJAvocado

2023-10

Anna was spectacular. She went above and beyond and juggled 5+ customers and took special care in helping an elderly woman and a foreign woman with a language barrier with paying her bill via check. She was the only employee but went above and beyond for others and myself even through multiple headaches connecting my device.

Katie Coleman

2023-12

I wouldn’t even give this place one star, but I had to. Sheila was very rude, pushy, and wouldn’t let me use my new phone until SHE wanted me to. DO NOT GIVE THIS PLACE YOUR BUSINESS!!!!! Go to Mount Vernon, Burlington, somewhere else. Just not this one!!!!

Suzanne Hathaway

2023-11

Corey was very professional and pleasant when he helped me with my cell phone. A great experience!

providence phelps

2023-05

I had a wonderful experience with Mr. Gibson at the Verizon store. He went above and beyond what I would have expected with respect to customer service. I came in to replace a cracked camera cover for my phone. While I was watching him repair my phone, I asked him a question about something to do with my new job and my home computer. Much to my surprise, Mr Gibson not only answered my question, he walked me stepwise through the entire process while using his computer as an example. Then he wrote down the instructions/information on a card so that I wouldn’t forget them.He took his time with me, and really made sure that I understood what he was saying. And he also fixed my phone- it’s absolutely perfect.Great customer service is why I’ll becoming back to this Verizon Store.

Lurene Richards

2023-05

Hunter at the Oak Harbor Verizon storepatiently worked w me through several hours to adding a new cell phone & plan.I was not an easy customer.He had to work through passwords & terms & new procedures!Verizon is indeed fortunate to have such a bright & capable young man who can accommodate a senior dinosaur.I couldn’t ask for better service!I am happy w the Verizon products he recommended.L Richards

Judith Rudow

2022-05

Outstanding customer service. We needed to change carriers and walked into this store. We were met with a professional and knowledgeable team led by Carter. We could not have had a better experience. Carter spent the time to find the plan that would best fit our needs. He was thorough and meticulous in his work. He patiently walked us through each step in setting up our new service. He knows his stuff! It’s a pleasure to work with a business that cares about the individual customer. Kudos to Carter, Nathaniel and Hunter. Thanks for a great experience.

Adam Klassen

2023-06

Anna was extremely helpful despite having to deal with a defective phone. Problem solving toom awhile but she did so with urgency and skill.

brett edwards

2023-05

Highly recommended to use this store. Hunter is extremly professional, courteous and intelligent. He is patient to make sure you understand all aspects of what you are purchasing. Highly recommend and I will definitely be returning.

Sally Salazar

2023-05

Bought phone and accessories today from Hunter. He was knowledgeable, courteous, and 100% dialed into my wants and needs. Thank you Hunter for your professionalism and attention to detail.

John Bush

2019-05

It’s not so hard these days to find OK customer service but finding GREAT customer service is a challenge And that’s why we were so pleased working with Carter at GoWireless in Oak Harbor. He was cordial, professional, astute, and never rushed us through the steps it took to get up-to-date on our new phones. He made the whole process very easy for us and we will return there for any and all of our cell phone needs Thank you Carter you’re the best!!!

Rachel Courteau

2023-11

We great service on 10/26/23 at Victra in Oak Harbor WA.

Marina Svahn

2020-05

I would like to recognize Maya at the Oak Harbor Go Wireless store. As a new hire, and without having her manager present (don't know where he was and he didn't answer her calls) she was able to work out how to do something she hadn't done before. She kept a level head and was very friendly. I wish there was more I could do to make sure she gets the recognition she deserves! Maya was spectacular and a great asset to the team at this location! Thank you!

Nicholas McCoy

2020-05

Scott was super helpful with helping my family switch carriers. He explained everything clearly and did so with a smile. The store itself was very clean. Overall the experience was great and we're glad we don't have to deal with the AT&T store in Oak Harbor anymore.

Sharbel Semaan

2017-05

Trashon Davis best customer service help I have ever experienced. Feel like no one else can even match up. Made the process of getting a new phone so simple. Extremely happy with the help.

Bani Bussit

2022-05

Excellent customer service, Kaylin impressed me with her quick and very professional responses to all of my questions. I have always gone to this store with all my Verizon needs as opposed to the other store in town. It feels far more inviting and personal. Kaylin quickly replaced my Simcard with zero issues. Her can do attitude and efficiency should be noted. Also side note. Carter has done an excellent job in training her. Hats off to both of you-Denon

Felicia Masini

2023-05

Having issues with my phone speakers and Jaime was absolutely amazing knowledgeable kind,patient and very helpful with process for my replacement phone .Thankyou Jaimie at oakharbor verizon!!

Larry Milne

2021-05

Isaiah and Carter are fabulous! I entered the store 2 minutes after it opened and was greeted by Isaiah's cheery "good morning". He took the problems I brought to him with my new phone, handled them with care, and got me back out the door smiling!

Abygail Meyenburg

2017-05

Trashon Davis was extremely helpful! Not one bad thing to say! Was very knowledgeable on everything I had questions on and was very personable! She tried to do everything as quick as she could! Customer service was on point!!!

Mel Noelle

2016-05

This store consistently gives us the best customer service. First of all, when we went in the other day to upgrade our phones, Kim recognized us from two years ago and remembered where we switched from and everything. That's nuts. Second, we came in like 6 times to get all the info on the new phones and the new account info etc, and they were nice, helpful, informative, patient, and awesome each time. Two especially helpful people in addition to Kim were Ben and Andrew (there were two more awesome people in the course of the 6 visits but sadly I didn't catch their names). Third, they were all on the same page - I didn't get different info or prices and plans each time I went in. You'd think this should be assumed from a business but then you'd be wrong, cause the bigger the business the more info there is to mess up - like the infamous comcast, or the sprint store in town that I had terrible, terrible experiences with. Fourth, these guys went the extra mile to help us on things and hook us up with extra promotions that ended up with us happily buying more than we intended (buy-one-get-one phones for the family!). These guys make Verizon look like the best phone company in the world. Thanks for the awesome service guys! I highly recommend this store!

Marjorie Burr

2023-05

Hunter R waited on me and my husband. He was great. … answered all our questions thoughtfully and thoroughly and patiently😊

Will Nunn

2016-05

Trashon Davis was supremely helpful in answering our questions and setting us up with our new phones and service. Didn't take too much time and the staff is very friendly and relaxed, making the wait very bareable and actually rather enjoyable. I'd recommend this store to anyone in need of setting up their Verizon Wireless service.

River Nelson

2018-05

Carter always taking care of any issues.Marcela is a badass! These two are really good at their job. Always answer any questions. Hooking it up on what's just in. How to look for the deals, or to get upgrades. Thank you both for being good to me. Like family. One love Stay Up

Susan Rogers

2019-05

Upgraded 4 phones for my family with expert help from Julissa. It was daunting because of the cost but she was no-pressure, presented multiple solutions and suggestions, and we all left happy with our new purchases. Thank you for being so friendly and helpful!

Karen Mesner

2016-05

Trashon Davis Awesome = Awesome!!!!!!!!!! A great representative for Verizon. How many ways can I say Trashing is and was pleasant, informative, patient, customer oriented, and amazing! Thank her once again for my husband and me.

Linda Santiago

2019-05

We are getting ready to transfer to a new duty station on the East Coast and really wanted to have wifi for our car. After trying several other places we decided to take one last shot by heading to Verizon. What a great decision! Julissa hooked us up with a Hum. The entire vibe in the store was professional and stress free. Everyone listened to us and answered all of our questions. We are lucky to such a great group of professionals on this island! Thank you guys!!

Robert Coder

2018-05

BLUF: Staff rude and unwilling to help resolve a situation that was resolved on the phone with Verizon Customer support in 5 minutes.Went to the store to upgrade a phone. None in stock, so one was ordered online. Told the staff member that we had a promo for $50 online and was told we would receive the discount at checkout (the promo was online only, but we were attempting to support this local business).When the phone arrived, we were told the price included a $100 discount off retail already, and no other discounts could be applied. As part of the transaction, we were also told that there would be no restocking fee should we change our minds in 14 days (same as the online promo). Upon returning home, a quick check online showed that the price we paid in store was indeed retail price, no discount had been applied.We returned to the store the next day in an attempt to resolve the situation. The workers were rude and unwilling to help in any manner. We mentioned that we could always order the phone online, receive the promo price, and return the phone in store, but we'd prefer to resolve the manner in a simpler way and continue to support this location. Unfortunately, the staff were unwilling to consider this and also stated that we would have to pay the restocking fee (even though the salesperson told us we would not have to).A call to Verizon Customer service solved the issue in 5 minutes. Without even describing the issue, the representative was able to credit the account with the $50 promo.We made every attempt to support this local business, but unfortunately this recent interaction made the simple process of upgrading a phone into a huge ordeal, and we will no longer shop at this store.

Gary Appel

2017-05

Just stopped by my Verizon store in Oak Harbor. Best phone experience I have ever had. Zack took all the time needed - got great deal on new phone - felt welcome. Offered several options but no pressure. Recommend highly

Pamela Gaimari

2023-05

Douglas who helped me get my phone up and going did a fantastic job did everything to make it easier for me to get my watch and phone working. Lots of knowledge on how to get it started. I'll be back:)

Kelcie Namken

2018-05

Switched over from sprint to Verizon and had to get a new phone because the Verizon network wouldn't recognize my current phone. Customer service was great! I was having some issues with the screen protector collecting dog hair under it because my phone has the rounded screen sides. I brought it in and they removed the protector and applied "liquid glass" for free! (Part of their 14 day policy of getting a new phone). The whole staff was professional aaaaaand friendly!