Sunset Kennel & Grooming

Jas Gregerson

2023-12

I've had my dogs stay in all the kennels in town/Anacortes but this kennel is by far my favorite. The staff are so friendly and you can tell your dogs are cared for because they don't smell filthy after you get them back. I honestly received my dogs the same way I dropped them off. Sunset will be my go to kennel from now on.

Charlo Brodt

2024-02

Cody enjoys it or he would argue. At 170 lbs, he wins a lot of arguments. The staff is incredibly helpful.

Nickalas Newman

2023-08

I was charged an exorbitant amount for the subpar care my dog received. It's clear that this kennel is only in it for the money and doesn't care about the well-being of the animals. My dogs nails where trimmed there and had three nails cut well past the quick. The old blonde lady was incredibly rude, a horrible look for the business.

Ryan Dean

2023-08

My dog has stayed here twice. Each time he has returned seemingly just as I left him. I don't know what else you'd want, but I like that this place is less expensive than other kennels in the area.

Uber Guber

2023-06

This applies to cats only. We boarded our 2 cats for 1 week here while we went on vacation. They claimed their cat area was "nice." Let's go over the set up: it was 6 large wire dog kennels stacked 2 high. Each kennel had a little cat cubby for the cats to hide in, a litter box which took up half of the floor space in the kennel, and a small blanket. They did not follow feeding instructions and they provided NO WATER in the kennel and come to think of it, I didn't even see water in the building My cats were so dehydrated that they spent a full 25 minutes doing nothing but drinking water and they are still not done yet. Based on that alone, I would say if you are thinking of boarding your cats here, don't. I wish I would have taken photos. They also have no outdoor area for cats. I won't gripe about that too much because I know most people don't care, but my cats like outside and it would have been nice for them to have access to catio or some sort of outdoor space. We paid almost $400 essentially for our cats to be neglected. They would have been more comfortable, better treated, and it would have cost less to just have someone come over to the house and check on them while we were gone. I am absolutely appalled at the facilities and treatment the received. For the money we paid, they should have gotten much better. Apparently the owner likes to respond with "I don't see you in our system" so I have included our receipt as proof.

Tiffany Taylor

2024-05

Boarded our dog here for the week and had no problems.

M B Yorton

2023-06

Very nice people. Hard to find anyone who will groom a fifteen-year-old blind & deaf dog, even though "he's so perfectly behaved & easy to groom.."Great groomer & groom, very well done . . . First, they LISTENED to what wife wanted done, & second, actually did it! & It's so nice to pick up a happy, contented dog!

Tarly Shupe

2024-02

I've been driving a long distance for years to take my dogs to Sunset Kennels, and will continue to do so.

Marianna Yaslinskiy

2022-06

I waited to post this review. I am not quick to post bad reviews, but I am so upset over how the situation was handled here with my dog. I boarded my Belgian malinois here once before and had a great experience. Was told my dog was welcome to come back because he showed no signs of being aggressive or a danger to anyone. I was happy to hear this because his breed isn't welcome everywhere. I brought him back a few weeks later only to leave crying and having the complete opposite experience as I did the first time around. The first time it was all female staff and my malinois was a little trouble, but did good. They managed him well. He was scared, but he survived and was safe. The 2nd time around the Male owner was there and he was extremely aggressive and mean with my dog. Needless to say my dog did not want to listen to him. I was told they know how to handle these types of breeds and if they knew how to handle them then they would not use force or aggression to handle my "aggressive breed". He responds well to positive reaffirmation. Not force from a stranger. My sweet malinois (although he's an 8 month old puppy) was a little nippy and barky would not hurt a fly and is the most gentle with kids and babies was accused of almost ripping the man's arm off! I was denied my dog staying there immediately and of course plans were ruined in that moment because I couldn't board my dog. I truly felt with that man's aggressive nature my dog was truly not safe there. I have heard horror stories about him specifically and do not trust my dog is safe there or any dog! Maybe a little dog is because they can handle them, but not a big dog they can't handle. I left the place crying and couldn't stop hugging my dog because I was so sad for him. Who knows what happened to him back there!! All I heard was a struggle and a lot of yelling and possibly him hitting my dog. I was not allowed back there so who knows what goes on behind closed doors.In the end the woman forced the man to leave and begged me to walk my dog back there and get him in the kennel myself to not stress him out. After I left extremely upset I received NO phone calls apologizing how things were handled. If I was a business owner boarding dogs and had a customer with an obvious bad experience, I would at least try and make things better, but they didn't even try.I waited to post this because with hesitation I tried another boarding place today where all dogs roam free and sleep together ( and I can watch him online) my dog is so happy playing with other dogs and interacting with the employees so so well! If my dog was aggressive he would never have passed the temperament test and could not stay. He passed with flying colors because the people who work there know how to handle the dogs and how to speak with them and treat them! It's all about the environment! This Sunset place does not have a good environment for any dog if that man works here! That is my biggest complaint!

Lauren Becker

2018-06

I brought a friend's dog, a large husky, in for grooming last December. The dog hadn't been groomed in over a year because her owner has been homeless, living in his r.v., and they had to give her double the treatment because she was so in need of a good grooming! They did a beautiful job on her! They went out of their way to be sure she was really beautiful, washed her twice, dried her twice and groomed her twice, but only charged me their normal fee. Great people! I hope they will take her again!

Louis

2019-06

We have a 6 month old puppy and have been taking him here to Sunset Kennels for over a month. The staff is great with him. I have no complaints about Sunset Kennels. I read other eviews about a dog owner bringing their dog here and not wanting to leave. I have had the same experience with our puppy. He LOOOOOVES it here!!! Matter of fact when we drive up he is ready to get out of the truck and heads staight to the front door. The staff is the best, friendly, very nice to our puppy, and we have not had one problem with billing or otherwise, as some people have said they did. I don't see it. If you want a great place and staff for your pet, this IS the place to bring them. Thanks again to all of the staff at Sunset Kennels. I hope you are around for a long time!!!!!!

dana rinehart

2023-06

Lucky enjoyed her stay here. The gentleman at the front desk was nice enough to give a full tour of the place. Lucky also enjoyed getting to play with other dogs, getting a bath, and getting her nails done.

Mason M

2014-06

We've boarded dogs, bought dogs, and had dogs groomed at sunset kennels. Let me say this, as far as purchasing a dog goes, they are fine, a little expensive, but fine. Problem is, I'm concerned how they treat the animals. The groomer is crass, rude, short, and hot headed. You drop your dogs at 9am and get them back as late as 5:30. On top of your dogs being there all day, it is all for no reason, as she doesn't get to them until far later in the day. In all the times our dogs have been groomed here (4 in total) not once has she called before 4:30. She always says she will call, and does, but never on time. Instead of properly managing the business it is all ad-hoc and obviously chaotic.Now here is the reason I am writing this review to warn you of their service. Since we picked up our dogs from Sunset Kennels one of our pups is obviously off kilter. He is growling when people walk into the room in an intimidating manner. He went from being a pack leader, to crawling in our laps and burying his head every time he comes in the room. I fear for how they treat animals, and could easily see the hot-headed stylist yelling at our poor pups.Take your business to somewhere that values it, save your money.

Julie Gonzalez

2015-06

BEWARE!! HORRIBLE GROOMING AND BOARDING FACILITY - DISHONEST, ALL THE WAY:Complete HACK JOB!!! I took my Shitzu there for the first time to have her groomed. Prior to going there, I had sprayed her with some flea spray that had a distinct smell. When I got her back, not only was she completely choppy and uneven with huge chunks of hair sticking out all over the place, and her nails were still long, but she smelled exactly the same as she did before I dropped her off, like the flea spray I had used before I took her there. This just proved to me that they do not bathe the dogs, but instead they probably either just brush out all the dirt and/or use some type of dry shampoo. I couldn't believe how horrible they made my little girl look. I immediately complained when I saw her and the groomer abruptly grabbed my dog and cut some of the uneven chunks of hair, but it made no difference because she still looked horrible.KENNEL: Beware, these people are crooks. The same day I took her there for grooming, I made a reservation to board my dogs 2 months in advance. They require a $25.00 deposit to just make a reservation, but they will not tell you that its non-refundable until you try and cancel. I called the following week, still over a month in advance, to try and cancel the boarding, and they refused to refund my deposit. At no point in time did they tell me that the deposit was non-refundable. Instead they said that they would apply it towards future boarding. I told them I was moving far away and would not be using them in the future and they still refused to give me back my money. Their business practices are unethical and super shady. I asked to speak to the owner/manager and she tried to pawn me off to "the accountant," acting like she had no control over this issue. These people are dishonest and could care less about providing a good service all the way around. I mean, all their feedback about their groomer is negative and they still keep her. What does that tell you? They don't give a rip!!! I'm not disgruntled customer or saying all of out of spite. If you don't believe me, go there and see for yourself. If you read the other reviews here, you'll see its consistently bad reviews and they just don't care.

Shannon Combs

2013-06

I currently work for Sunset and I must say that I do not understand some of the comments that have been posted here.First off you should know that I used them for grooming my dog before I began working here and was always pleased with the service I received. That being said.. The groomer asks that you drop your animals off between 7:30 and 9:00 am.. NEVER has it been as late as 4:00pm. We have very large runs for the dogs who are boarded with us, and the runs include a separate bedding area. The dogs are fed twice a day and water is given fresh with each feeding and as needed throughout the day. They are let out at least 4-6 times a day and are outside during twice daily cleanings. We take care and learn your pets names and when interacting with them call them by name.. We treat your dogs with the care that we would expect of our animals. The bad reviews that are posted here..... we never received calls about concerns from any of them other than the one obvious one.

Jessica Faussett

2020-06

I have been bringing my dogs here since 2008. This is one of the best boarding kennels i have ever used. They are so kind and always put my dogs first. They always make me feel comfortable while i am traveling

Talia Puana

2023-07

The groomer at this kennel was rough and aggressive with my dog. It was a horrible experience for both of us. I suggest never coming here.

Koomi

2016-06

My dog is very comfortable with the staff which he can have difficulty with due to being a little shy and somewhat nervous dachshund. He is always wagging his tail when he comes there and is always happy when I see him. They work with his very sensitive food allergies and only give him what I bring. I admit I am a "check up on my dog" type of person so I do periodically call in. He got a sanitation clip here and nail clip and I felt like they did a decent job. Overall I've been hapoy with my experiences with sunset. On a side note-- I have a standard 16 lbs long haired dachshund who is 7 1/2 years old. He has spent 10 days and 12 days at sunset over thanksgiving/Christmas.Addressing the deposit issue many have had-- there is a $20 deposit that you put down via the phone before you drop your dog off. That $20 is put toward your final payment once you pick up your dog/cat.

K C

2015-06

I’ve been using Sunset Kennel for a lengthy amount of time, and I have nothing but praise for all of the employees. They’re trustworthy, caring, and loving; and not just for the animals either! Customer service is unmatched. They work as a team, and every visit I have had to their establishment has been just fantastic. Results are also seen, as I have long haired dogs who’s grooming standards can get really out of control. One visit to the kennel and my dogs are AKC show ready at the hands of their talented groomer. I travel frequently, and board my dogs there often. As much as they love me, they're at times reluctant to leave the kennel because they love it there so much. I can travel worry-free knowing my pups are taken care of. I hope Sunset Kennel is around for a very, very long time, because the service they provide is unmatched from any kennel in the greater Pacific Northwest.This is the point where I move on to the specific negative reviews, and point out the flaws in each, because let’s be honest for a second – these negative reviews are ridiculous, and the faults each negative reviewer point out fall back onto the reviewer/customer themselves, not Sunset Kennel.Julie – you couldn’t be more wrong, and it sounds like you’re exaggerating the extent of your dog’s “choppiness”. Perhaps, after she was groomed (to which I can attest they DO indeed bathe the dogs, and DO clip the nails, and DO a proper and correct job), that your dog, being a dog, was playing, rolling around, and just being a dog after he/she was groomed? In regards to “crookedness” – do some research on the cancellation fees before posting information that isn’t accurate. The Sunset Kennel team is by the far the most caring, honest, and loving people of both the animals they board/groom as well as their customers.Mason – You have quite the loaded review. To say Sunset Kennel treats animals “unethically” or anything of the sort is asinine. Maybe the groomer was extremely busy, which can attest to her “negative attitude” you so claim she had, as well as your dog not being finished “on time”. I board and groom my dogs at Sunset Kennel and have been doing so for a long time, and the Sunset Kennel team does a fantastic job, on time, with caring for the animals being the top priority, and customer service always. I move on to your statement of your dog being off kilter. Even IF the actions you state were taking place (they’re not; yet another ridiculous statement), it would take more than four visits (going off of what you stated, plural “dogs” and four dogs boarded in total – I’m being generous and rounding up for you) for a dog to be psychologically affected from any negativity at the hands of an individual. Could it be possible that YOUR methods of raising your dog(s) contributed to your dog’s state of mind? Quick to blame others, and Sunset Kennel isn’t the place. Their groomer loves animals – that is why she is a groomer.Bambi – You get scared in new places too, don’t you? Can you really blame your dog for getting stressed? I sure can’t. Scabs from the clippers? Shaving over nipples? I’m raising the “bull” flag. I’ll state it again – look on the wall when you walk into Sunset Kennel – their groomer’s accolades, awards, and certifications are posted all over. They weren’t received by botching grooming.Anthony – your statement of your dog being of more value than your children negates anything your negative review has to say. That smell you smelled? SHAMPOO. Groomer not well trained? ACCOLADES ON THE WALL. Another ridiculous review.Sunset Kennel is top notch and highly recommended for all of your animal servicing needs.

David Pucci

2022-06

Great kennel.. nice staff. Animals were well cared for and were very happy when we picked them up but were not at all stressed. So they obviously had fun.. will certainly be going again

Larry Memmer

2023-09

Great place to get your dog groomed!! Positive experience for sure!! I've been going there for years!!

Bambi Barr

2013-06

They are ok. Customer service was fine but my shih tzu didn't care for the place. Every time I would take my dog in to be groomed she would be so scared that she would literally poop & pee when we were in the building which isn't usual for my dog as she's been going to the groomers her whole life. Each time I would pick up my dog she would have scabs from the clippers. They even shaved over her nipples making one completely invert and the other one semi rescend. Because of this I won't be taking my dog back here unless I'm desperate and really can't get off island to take my dog elsewhere.

Keth Maylor

2023-06

Owner is mean and overcharges . They leave dogs in kennels all day. Might as well leave you're dogs at home and save the money if you don't care and want to leave them with this kind of people.

Erin Estill

2017-06

I bought a german shepherd puppy from them years ago and was told the parents were papered, and promised the puppy would be akc registered. After several months and phone calls to them I still had no papers for my dog. $1200 for an unregistered family pet, huge scam, and because of it I wouldn't trust them with any business of any nature.

Amber Jack

2019-06

Will never go back to Sunset Kennels. Trusted them with my dog for 5 days over Christmas and I hate myself for it. My dog came back limping and with her collar so tight I couldn’t even get a finger under it.Edit: I’m not in the system because my dog was registered under my boyfriends name. This is the correct kennel.

Jonah Cruz

2023-07

I would never recommend this kennel to anyone. It's a disgrace to the pet care industry and an insult to the animals who are forced to stay there.

Kathrine H. (Kat)

2020-06

Terrible. There is virtually no human interaction with your dogs while they are staying here, even if you pay extra for the "spoil" package. And at least one small dog has disappeared here from being left alone in the outdoor play area in the evening. Poor thing was most likely killed by an owl.

Steven Aguila

2016-06

An employee told me that new client's are required to place down a $25.00 deposit. She explained to me that the deposit was refundable, that it was not an additional fee, and that I would get it back. When I called about getting my deposit back, I was told it was non-refundable, that the employee was probably new, and that she had given me false information. After complaining, the manager told me she'd take the issue up with the owner. The owner subsequently called me, told me I called "and raised hell", told me he didn't care that an employee had told me false information, and told me there's no way I'm getting my deposit back. He proceeded to yell at me for about 3 minutes without letting me speak and then hung up. WORST EXPERIENCE I'VE EVER HAD WITH A BUSINESS. TOTALLY UNPROFESSIONAL. DO NOT LEAVE YOUR DOGS HERE. YOU MAY GET SCAMMED LIKE I DID.

Keith Maylor

2019-06

Great place to house or groom my dog. They truly care about animals . you can really tell my dog got plenty of play time and was well taken care of.

Heather bug

2022-06

I have never been so disrespect in my life like the way I was treated, after my experience talking to the owner she was so rude I could not bealive the things she said.. Alot of people I know I told what happen they even said sunset kennel is not nice place that the owner Kathy treats people so mean, I wish I would of known this before I talk to the owner, I will not waste time calling or going by their, you will get treated so bad😢