Pampered Pet Grooming Salon

Deja Andrades

2023-05

Let me tell you something. The staff here is AMAZING. We rescued an extremely neglected 40lb "Moyen Poodle" (we later found out through the groomers he's a Bernedoodle!) in November on a Sunday. He was a walking puff ball monster with knots, tangles, and extreme matting everywhere. I made the appointment online Monday morning and Jackie called almost immediately after to set a game plan with us. She let us know our new dog has clearly never been to a groomer before (he's 1), and that they would need to spend a few hours taking their time shaving off all his hair in a way that wouldn't give him any burns or completely exhaust him. He's going to be anxious given his conditions, so she recommended giving him a healthy amount of CBD a few hours before. We found a nearby vet that could give him a same day rabies shot since we didn't have any medical records, and we slept well that night in anticipation of Bun's big day. By Tuesday afternoon, my baby Bun came out looking as handsome as ever!! To top it off, he almost didn't want to leave since he was too busy enjoying his new friends! This is my first dog and I've never experienced working with groomers before... upon arrival, they re-explained to me all the treatments he would be getting, what to expect, etc. When I came to pick him up, they even showed me the matted rug of hair they buzzed off of him! They take such good care of our dog and we couldn't be happier! Spa days are our favorite and everyone in our family looks forward to it every 6 weeks!During the holiday season - we even got the special which includes a seasonal picture of your baby!(Before and after pictures included)!

Amy Helwig

2023-05

Awesome Awesome Awesome and 10 stars!!I read the reviews ahead of time and people had posted scheduling concerns but Pampered Pet Grooming came up at the top of search results for grooming in this area AND my friends veterinarian recommended Pampered Pets Grooming to me.I'm visiting from WI and here to take care of my friend's beloved dog Trigger while she was traveling. Trigger was in dire need of a cut because his fur was matted and his nails were very long. I wanted to surprise my friend and get Trigger groomed as a gift.I had a short time frame to get the surprise done and Pampered Pet Grooming worked with me, got me in their very busy schedule and provided great service with a smile. I even forgot Trigger's vaccination records on the counter back at the house and they worked through that with me. 😊Trigger looked like a whole new dog! 😍He was so soft and smelled nice. He was clearly treated with care and was all smiles when we got there. He looked absolutely wonderful in his Blues Clues bandana too❤️.I only have great things to say and had a the best experience. My friend is now planning on taking Trigger for regular grooming there as well.Kudos and thank you to the staff for your help and smiles 😃. My friend was elated and loves how Trigger looks like a whole new dog. She keeps saying she can't believe how good he looks. ❤️

Mary Davis

2024-03

My dogs turned out just as we had agreed upon. They looked great!4 stars because checking in and out wasn't as smooth as it could be. Both people working were grooming and trying to work the front. I would recommend them.

Terra Nguyen

2024-04

I’m only giving 2 stars because they were able to see my dog same day. I was disappointed when I got my dog back and he was still wet and unbrushed. They said they had to wash him again to get his fur back curly but I don’t get why they weren’t able to dry him? The hair cut was also very choppy and uneven. I will not be taking him here again.

Brendalis Sanchez

2024-01

Vera is the best! She's calm and patient with my crazy boy. He came back smelling so good and feeling so soft. Vera takes great care of my pup. I highly recommend taking your dog here to get groomed.

Kristine Stortroen

2024-01

Surprised by the low reviews. We have been using them for a year and have never had a problem. Not with booking or with haircuts. When you book, you will get a confirmation email that it is approved and works for their schedule. If it doesnt, you will get an email that it doesn't work and you rebook. If you pick the wrong booking and expect a different cut- that's on you. However, all of that is pretty clear in their online booking forum.If any of that is confusing to you, then simply call them to schedule something.I take my Australian Shephered and German Shepherd here. Great place! They are kind and patient to my Aussie who has had a very bad grooming experiences with a different groomer as a puppy and now he's a little scared. They love on my giant GSD who loves humans and grooms.

Nancy King

2022-05

We just moved here and I was really very nervous about taking Jasper somewhere new for grooming. With the pandemic, and now our move, he’s become much more clingy. Rebecca and Jackie were amazing. They spent time just talking to me while he became acclimated and then when Rebecca casually picked him up, he didn’t make a peep. That is unprecedented - he’s not that kind of guy. So, I am very pleased with our visit - Jasper can now see again - he’s obviously less adorable without all his shaggy hair but he smells soooo much better!!!

Teresa Culley

2023-08

Had an appointment confirmed and was told that I had to reschedule due to an employee getting surgery which was no issue . I was spoken to on the phone and was rescheduled for a later date. Our dog had a 9 am CONFIRMED appointment. We received confirmation texts, emails, and it was confirmed when I spoke to the gal on the phone. We showed up at 9 am to drop our dog off only to find that no one was there and doors were locked. We assumed they were just running late as there were 2 other dogs and their owners also waiting for their 9 am appointments. We waited for 40 minutes outside of the salon before everyone else also decided to drive off and we did as well. We left a voicemail and yet to hear anything from them. It’s upsetting because we were so excited to support a local salon versus the Petco that is conveniently down the street from us (we drove 35 minutes to try this place out). It’s upsetting that it is the middle of summer and our doodle needs a grooming but everywhere is of course booked out.

mary chilcutt

2024-05

They did a good job taking care of my pit bull.

Brandy Galloway

2023-05

If you're looking for groomers who go beyond the surface bathe and cut to really know and love on your fur family this is your team. Prices are WAY better than others in the area and there are so many add-ons to choose from to really pamper your pet. They are knowledgeable and thorough, never judgy, and incredibly caring. You don't have to wait outrageous lengths of time to get your pet scheduled. I recommend them fully.

Jeff

2023-05

Tried booking an appointment online for a few days from now when there we’re plenty of spots open. I received an email a few hours later saying that my request has been rejected and they are full for that day. No alternate time or day proposed, just sorry for the inconvenience.I just checked their booking system again and there are still a half dozen time slots open. Not sure if this is a system error or what but it’s disappointing that they just reject it.Would recommend to the business owner to try offering alternate appointment suggestions if something is full…I likely would have just booked whatever was proposed. However, if I were to try and book another appointment I’ll be wondering if that time is actually an option.Was hoping to give this groomer a try since it’s so close to me.

Holly Leendertsen

2023-05

The team at Pampered Pet is AMAZING! I cannot say enough good things about them. My dog hated grooming after several bad experiences at other grooming places. The ladies at Pampered Pet were so sweet, kind, and patient with my dog and he now does great! He is always so happy when I pick him up. You can tell they truly care about the dogs! I would recommend them to anyone!

Alysha Howe

2022-05

We’ve tried many times in the past year to get our husky mix groomed at petsmart and we’ve either had to pick him up early because he was uncomfortable with a groomer or picked him up and been unsatisfied with the work done.I was so impressed when I came to pick him up today to see what a great job Sabrina had done! Even dropping him off this morning I felt much less anxiety seeing how lovely both ladies were with him. They listened to what we wanted done and took special care in making sure our pup was comfortable and I can tell he was in very good hands.

Sabrina Jane

2022-05

I recently brought my dog here to be groomed. I wasnt the biggest fan of the last groomer, do I was a bit hesitant to come back. Apparently she has left and the new salon manager was AMAZING!!! Jackie took such good care of my boy, he seemed so much happier when I picked him up and he stayed cleaner than usual, (still smelling good!!! ) she took the time to talk with me about what I really wanted and showed me how to properly brush him out (apparently a comb is required for his coat type!!!) I appreciate the fact that she cares more about his safety and well being. HIGHLY recommend!!!!

Ross Abbott

2022-05

Rebecca did a wonderful job with our Malamute/Shepherd! She's a sensitive little lady and came back to us clean, fluffy, with excellent trimming where we requested, and most importantly she was happy to still be there! Loved her positive methods working with my dog, we'll definitely be going back!

Brand B

2016-05

I started using this place a couple years ago and at first it was fine. As time went on, however, some things about Pampered Pet bothered me.1. This groomer gives your dog a report card. Now, my dog is not terribly behaved, but he is a dog. He doesn't like clippers around his face or getting his nails clipped. He won't bite, but he is wiggly. The groomer "graded" my dog based on this, and let's just say she gave him less than an A+. What am I supposed to do? Go home and put him in the corner because he didn't want his nails clipped?2. This place charges extra if your dog has even a small tangle in its ears. Before dropping my dog off last time, I brushed his ears to make sure there were no tangles. They still charged me extra. Groomers, I PAY you to groom. That's why you are called groomers!3. The groomer didn't do what I asked. I asked for only a very small amount of my dog's ears to be trimmed. He's a poodle, and I like him with long ears. When the groomer brought him out, his ears were so short that he looked like he was wearing pigtails. It was ridiculous!I was willing to overlook all of these gripes until I called recently to book another appointment. The lady on the phone informed me that they had changed their "business model" a few months back and that because I hadn't been in for such a long time, all the appointments were booked by their "regular" customers who come in every two weeks or each month, as if I'm a negligent pet owner. Excuse me, but I was too busy having a baby to bring my dog in every two weeks so you could chop his ear hair off and charge me extra for the imaginary tangles! Dont waste your money here!

Lisa Saleumsay

2016-05

We've been going there for 3 years, but for the last year we've been going less and less because of the service. I have 2 large dogs and they don't get dried all the way so they still smell when they get home like wet dog. The price has gone up and I'm being charged extra cause 2 groomers was working on my dog cause it was end of day and they wanted to close. My last groom was over $120. Plus he was bleeding cause they brushed him to hard. I'LL NEVER BRING MY DOGS BACK THERE AGAIN!

Ronald Lewis

2023-08

Will not return calls to reschedule an appointment. Four messages left over a five day period. Bad for business.

Yvonne Fishburn

2015-05

My Cockapoo looks like a rat after they groomed him. I understand that he had some mats but I brushed him before bringing him so I knew they were not serious. Other groomers never found it necessary to shave all the hair off his face and tail. Additionally I asked them to leave 1/2 inch on his coat and they barely left 1/4 inch. They said they had to charge me an additional $7 because of the extra time the mats took but just how much time could that be since I got him back 1.5 hours earlier than they told me. Of course, since they were just shaving him and not really doing any styling it shouldn't have taken very long. Also, I received a phone call shortly after I left telling me that they had shaved his tail and face and they didn't want me to be shocked when I picked him up. I would have appreciated being given the option to go back and get him and bring him to a more experienced groomer before they did that to him..

Celeste Parker

2021-05

We have taken our dog to this establishment since we moved to the area 4 years ago. Never had an issue until today. We dropped our dog off around 8:15 am and received a voicemail at 2:37 pm stating that he was ready to be picked up. We were unable to pick up the call because my husband was driving and I was on a work call. The establishment called my husband for a second time at 2:42 pm which he picked up. During that call he said he was in Auburn, which is typically a 30 min drive, but on a Friday around 3 pm it can easily take 45 mins. He realized after hanging up that he might not be able to make it before the establishment closed at 4 pm so he texted me asking if I could pick our dog up. I ended my work call at 3:38 pm and immediately left to pick up our dog. At 3:46 pm the establishment called me and in an impertinent tone asked if I was going to pick up our dog before 4 pm because if not there would be an extra charge. I stated yes, that I would be there before 4. The female on the phone said they had been waiting for 2 hours for us to pick up our dog. I stated that I was unaware of this and was shocked that they were talking to me in this way. Then a different female came on the phone and stated that she could tell the other female was upset and she would take over. The second female stated that she called us two hours ago (which our call records showed only one hour prior) and that they are a small business so they expect clients to pick up their dogs when they are ready. I explained to her that both my husband and I work and are not able to immediately leave work at any given moment. I told her I was down the street and would be there shortly. I showed up at 3:55 pm, pulled up next to a car parked with a woman sitting in the driver seat, and when I entered the establishment the women in the car followed me in and walked behind the counter. I said absolutely nothing to the women and the women looked at me and said "I don't know why you have such an attitude, you're not the one who has been waiting for two hours." I reminded her that I said absolutely nothing since I entered the building and I was upset that I was being treated poorly considering I was the one paying for the service. The women stated that they expect their clients to come get their dog immediately after they are done being serviced especially a senior dog that cannot hold his bladder for several hours and that my dog had two accidents since he was there. A young woman from the grooming area engaged in the conversation by calling me "privileged." I told the young women to not call me privileged and then the older women lashed back at me stating something along the lines of "don't go there." I told the older women that I wanted to just pay and get my dog. She swiped my card, charged me $40 more than usual, didn't give me a receipt, and handed the card back to me. The younger women opened the gate to the front counter, told me to come get my dog, I walked past the gate so my dog could see me (he's senior and extremely hard of hearing and only knows if I'm calling for him if he sees me) and the young women yelled at me to not pass the gate. I immediately left thereafter.

Lauren

2018-05

I took my daughter's cavachon in a couple weeks ago for a grooming.I have her for the summer and needed a place close by. I believe the groomer's name was Alaina and she was amazing. She knows dogs and loves them (her 3 very well-behaved dogs were there) and did a very good job with our Chloe. Our expectations were exceeded and this is where we will have her groomed whenever she visits.

Ashley Trevisanut

2021-05

I believe they may have lowered their prices. 2 years ago I spent $105 with tip, last May I think I spent $70 with tip. Very affordable, neighboring groomers will run you about $90 (small dog). They did a nice job.

EL D

2019-05

My dog came out looking and smelling great. Attention to presentation of the location, dusting etc. would garner a five star.Second grooming experience garners a decrease in “star” appropriation. Sadly, I decreased the approval rating as my dog was not”groomed” but rather “severely shaved”. A complete shave doth not a grooming make. I asked for a “puppy shave or teddy bear shave” my dog came out looking like a rat. Not a joke, honest to goodness rat. Sadly the hunt is on for a new grooming experience.

Lori Young

2012-05

Pampered Pet not only does a great job, they consistently ensure that you get what you want. My dog was very afraid of going to the groomer after a bad experience. On our first visit, they treated our sweet dog just like she was one of their own. She now LOVES going to Pampered Pet to see all her friends and one of her best doggie friends, Charlie! I highly recommend Pampered Pet.

Google User

2021-05

I've had great service here. They do a good job at a fair price. My dog is unconcerned when I drop her off and seems happy when I pick her up so I believe they are treating her well.

CitrusC

2017-05

I am posting this to highlight the terrible management of this place. My wife was offered a job and was fired less than one day after she was hired because she didn't have enough training, something she let the manager know prior to hiring. It is astonishing to learn that someone can be so devious and inflexible to hire someone and then fire them when nothing changed between the hiring process and the actual hiring. We have a baby and she quit her job to work at this place. This is a despicable company and should be shut down. Update: She also tried to get out of paying her for the time she worked, her accountant had to tell her to. How dispicable.

Jeani Lenarz

2023-05

Jackie is very personable -an excellent groomer and my timid little dog took to her immediately. I definitely have found her permanent groomer.

Nancy Palmer

2017-05

My Westie has been going to Pampered Pet for nearly 7 years, report cards and all. He always got "A"s. I got a call from the owner a couple of months ago to tell me that they no longer took BIG dogs. Westies, BIG dogs??? I don't know?

Kareena Beckner

2024-01

Buddy looked great after his grooming appointment

weeding song

2022-05

Love this place, I'll definitely be going back. So kind and loving towards my dog. Definitely made my pup and I feel welcome. I'm very impressed with the results.