The Savvy Dog

Odette Moronez

2022-05

Not a pet owner but I drove a friend to have her dog's nails clipped. Owner & operator of the business, Todd was very kind, friendly, attentive, helpful and professional. Savannah demonstrated hair products for the pets! Wow, the product smells 😍 yummy! Thanks for helping us dog stuff.

Dean Baker

2022-05

This place is one giant storage unit for them. Disgusting. Can hardly move around the store. Sure they do good nails, but this store is in so much dissaray it's disgusting.

Tiffany Doyle

2023-08

We bring 3 dogs here regularly! We are always greeted with professionalism and kindness! Great service every single time! They put in more than 100% Our dogs are excited to come in!!!!

Cheryl Pierson

2021-05

I could not be happier with the grooming of our less than perfectly behaved 6 month old pup. They were compassionate with him and did a great job. Due to covid 19 he had only been groomed once before, so they had their hands full, both with a lot to do with his grooming needs, plus lack of his grooming experience.I would recommend them, and have, twice already!

KL L

2020-05

We had an end of day appointment. Our dog was a little matted. But instead of cutting her hair short and combing out, they shaved her bare! I told them if they had to do some cutting it was okay, but never would I have wanted her shaved bald! She was unrecognizable. Truly unrecognizable! We all initially question whether or not it was truly her. I think because the appointment was 1 1/2 hours before closing, they chose to shave her bald so they didn’t have to do any comb out so they could close on time. They should have called us, we would have been more than happy to bring her back another day when they had time and would have paid for any extra time needed, done it ourselves or taken her elsewhere. I will never bring our dog back here and I would strongly urge anyone not to use them. Anyone that would do that to a dog, can’t care about them. Our family was in tears!Update: Here are the answers to your questions:First, I'm not concerned that you "exposed" our names. The only reason I used my alias is I had forgotten my password to my primary account when I sat to do the review. I find it telling that you also divulged another clients full name that gave you a one star review. I assume in retaliation. However, I'm openly telling people about my experience.First, we left our dog with our house/dog sitter for 10 days. I usually comb out my dog every few days and I don't think my sitter brushed her. She was more of a mess than usual and had some mats, but I don't think she was neglected. In your email to me you stated "Mats of this nature are generally caused by a dog being wet and towel dried, without combing/brushing/drying properly - multiple times over." I do not believe this is the case, my dog is an indoor dog.I had combed out the entire top of her back the morning after we returned home, but thought since I had a grooming later that afternoon, that I should leave the rest to the professional. She was matted but not all over. I did say she was a mess and stated that I understand if SOME trimming was necessary, but never gave permission to shave her bald. There is a BIG difference between trimming and shaving bald! There are things that can be done other than shaving her completely bald like using conditioners and cutting the hair shorter.We can debate what shape she was in, but regardless, If the man grooming her felt he had to completely shave her, he should have called us first! To say we were disappointed is an understatement, we were devastated!

Sletta Mata

2019-05

I HIGHLY RECOMMEND THE SAVVY DOG FOR ALL OF YOUR GROOMING NEEDS!! I took my Scottish Terrier in and they did an absolutely fantastic job!! I did not even recognize my dog when they brought him out! I literally dropped to the floor in tears of joy when he ran up to great me!! They have answered all of my questions about my dog not just grooming questions. They are so incredibly friendly to the owner and the dog!! My dog is just over a year old and this was his first professional groom, I had been putting it off because I had not found a groomer that fit. I was referred to the savvy dog and couldn’t be happier!! THANK YOU SAVVY DOG FOR SUCH A WONDERFUL EXPERIENCE!!!

William Reid

2020-05

Customer service was beyond horrible. This business is ran by a mother daughter team, both of them being neither pet nor business savvy. I went with my mother to this business for a simple nail trim and they treated my mother terribly. We were told to come at 3:00 and that we would be attended to immediately. However, upon arrival we were told that we would have to wait as they were already attending to a dog being groomed that got there just before us. Makes sense, why waste time with customers that don’t pay as much? So now we had to wait, which we wanted to avoid as one of our dogs has very bad anxiety. So to get him to calm down, we asked if we could just walk him around the waiting area. It felt like we were asking for them to move heaven and earth, but eventually they agreed. Once we started walking our dog around, my mother apparently got a little too close to a curtain and she was met with a barrage of belittling warnings. After apologizing and explaining that she had no idea and that there was nothing posted so people know to stay away, the mother said under her breath “it’s just common sense”. Sorry, but no it’s not common sense to stay 5 ft away from a curtain at all times, especially when the shop is cluttered and dirty. It was so difficult to see my sweet and caring mother belittled so blatantly. So as long as you know that appointments don’t mean anything and you know to stay at least 10ft away from any given thing in the shop all for average prices, low grade service and unsanitary conditions, then please, stop by!Update. We have sense contacted them and they further belittled us. Their response was truly disturbing and disgusting. They’re NOT animal people and don’t care about you or your animal, just your money.

Katie Baker

2020-05

Our dog has horrible anxiety from previous owners and trying to trim her nails at home was awful. Savvy Dog is always able to trim her nails while keeping her comfortable and we've never had a long wait as a walk in. Pricing is affordable and we are pleased to spend our money here.

Robin Reibe

2020-05

I have been taking my terrified mini pooldle to the Savvy Dog for grooming every 3 weeks for years. I am not saying she will ever love the process but she has grown and is much better about it. Her groomer/s are loving and obviously care. They understand her needs and have been accomadating. I highly recommend The Savvy Dog!

Antonette Mendenhall

2018-05

Savanna and the crew at Savvy dog are amazing. Savanna was able to work with me and my wire Dachshund . She got him hand stripped, which in itself is a rare skill and did the job to perfection. She and her staff are knowledgeable about what products and styles will work best for each individual customer. I will drive 2-2 1/2 hours to get my dogs groomed by her.

Kay Pedisich

2018-05

Awesome and professional service. Savanna is a skilled groomer including the tough task of handstripping wire coats. That takes experience and talent. I understand she's great with PUG toenails too! (and if you know pugs, you know how important that is)

Karen Waldron

2022-05

The groomer does a good job. The mother of the groomer, working the front desk is very agressive with the mask mandate, to an extreme. I was very unhappy with my treatment and did not appreciate her disrespect. I do not recommend going to this establishment.

Jamie

2019-05

The gentleman working there this afternoon was incredibly kind and professional. The cost of their services was very reasonable and his attention to customer service and care and concern of my dog was more than stellar and beyond my expectations. I would absolutely recommend this place to anyone needing dog grooming services!

Barbara Sturdevant

2020-05

Our 2 pugs had a terrific spa day (grooming, nail trim, etc)! They treat them sooo well, and are always so courteous to us as well as Thelma 🐾 and Louise 🐾 Thank you!!!

Kelsey Garrison

2020-05

Very bad customer service.I just moved from a different country and had issues with vaccines. I thought theyd be transferred in time. I was partially in wrong and I felt extremely bad. I will admit that and I had apologized to the staff. But, being crucified on phone and yelled at was insane. If i had been asked to rebook or pay a fee for cancellation I would have completely understood. This lady threw a huge fit. You can tell by previous reviews that they have a bad attitude. Im so glad I avoided this place. Got so lucky! She doesnt handle conflict well at all. Edited review to be in detail***

Silverleaf Tiki Phillips

2019-05

The lady trimming my dogs nails was not animal friendly ... she was pulling his legs in such awkward positions and was hurting him and everytime he yelped or tried pulling away she would get snippy and tell him to stop and grip his paw tighter. I got very frustrated and told her to stop, she was hurting him ... I said I will take him somewhere else and she grabbed his paw and finished anyway ... the neck part was so freakin tight and I told her to let him out so we can leave. I was shaking and my eyes were watering because I was so upset and I walked out to the front counter and told the lady I will never bring my dog back here and even though I told the lady to stop, they charged me $15 anyway.I am so happy I went back there with my dog - I couldn't imagine how they treat animals when the owners aren't around.

Blair

2020-05

Honestly wasn’t impressed and probably won’t be taking my dog back there. Took almost three hours to finish what looked like something I could have done at home. My dogs ears are longer which I wanted them only trimmed up, but they cut them super short and not only that they very are uneven.

Gianne Curry

2022-05

We take our terriers here and just love it. They are so efficient and kind with nail clipping and grooming. We are so thankful every time we go!

Kayli Christensen

2021-05

I am baffled by the reviews, and responses back from the owners. I was searching for a new groomer and came across this place.... I have never been here, and I never will!!!! How unprofessional you are, its mind boggling. Instead of validating all these customers feelings and finding a solution, you are arguing, down talking, and coming up with excuses for your lack of compassion.

Sharon Mayes

2020-05

Don’t take your pet here or buy anything from these thieves. Cindi ordered 3 sets of stripping knives from me and is now refusing to pay for them. She lied to me twice saying that she sent payment but she never did. I am going to have her arrested for retail theft so you probably don’t want to take your pet there because she will probably be in jail.

Ronda Osborn-Webster

2019-05

They gave our dog an excellent hair cut. By far the best he has had. Every hair was cut perfect.We highly recommend them.

Melvern O'Brien

2019-05

Need pug nails trimmed? I have 2. If you know pugs, it is a challenge at best. Fast and great price. Highly recommended.

Connie Skinner

2018-05

One of the best groomers in our area! Always professional, timely, great with the dogs. Beautiful storefront as well.

M Rockwell

2018-05

Excellent customer service from very knowledgeable and professional groomers. My dog loves Savannah and I love her creativity and patience with my boy.

carol wolfram

2018-05

Great place! Quality work and kind compassionate care of pets, I highly recommend Savvy Dog!

Annie Adams

2020-05

I love the groomers here. They do such a good job with my dog.

Maria Clossen

2017-05

My mom and grandma take their dogs every time and they are amazing with them

Mark

2020-05

Great shop 👍 great help if you are looking for top quality dog food

Richard Koethke

2022-05

Nice people.They have Nutrisource which is what I feed my dog.

norina shields

2019-05

I want my clippers I've been patient 3 months come on really or put the money back in my account.