Panera Bread

Tracy Scofield

2024-04

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amanda Schaible

2023-08

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Fletcher Exum

2024-04

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Benjamin Richards IIX

2024-02

Compared to the Panera across town by the mall, the staff at the pickup counter at this location are deeply unpleasant to deal with and it really needs to be addressed by management. My experiences with them have been almost universally terrible. Usually involving staff straight up ignoring me and whoever else is waiting for their order even when the order is complete and an arms length away from them. My experience today with "Parker" was exceptionally terrible and led to me writing this review. He has an attitude better suited to a prison commissary and shouldn't be allowed anywhere decent people might have to encounter him. It doesn't cost you anything to be courteous and there's no reason to look through people and pretend they don't exist, especially when it's easier to just hand them their order and let everyone get on with their day.

Thomas Bradley

2024-04

I've never eaten at panera before, so in first impression the place looks nice and clean. Everything from that forward was a disappointment. The menu was ok, the food was like cafetería food to me, and the bacon Mac n cheese was watery cheese sauce and a huge disappointment. After spending 65.00 for 3 people, I promise you I will never go back here again. I don't think I'm asking that much to have decent food for that price and quality!

Jubile-lee Winters

2024-04

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Top Dawg

2024-04

Rude manager named Alex.None of the employees say hi or thank you. This day and age these employees think the customer owes them something.Food was warm not hot. Never again not worth the price.

Kathy Hardie

2023-12

It would be great if:1. An ingredient list was posted on the wall upon entry for customers to review each item including bread. Helpful for those on special diets such as dairy free, vegetarian and vegan.2. The owners would go over and above to offer alternatives for sandwiches such as “chicken or hummus” for those dairy free, vegetarians and vegans.3. Training for order staff so they are aware of what is available for special diets.Vegetarian options: No special diet menu. Nothing clearly labeled such as “dairy free.” Would not recommend as no ingredients listed.

Delicia Church

2023-12

This was a good location to go but not now. I had to order twice and still did not get what I ordered. When I stated that was not what I ordered after waiting 20 minutes for a Togo meal. His solution was I go back to the front to order it which would be an additional wait. This is the third and last time I will have an issue. There are too many sandwich shop to waste your time with this one.

Se7en Se7ens

2024-03

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april

2024-02

This is my first time trying Panera, the Mediterranean bowl with chicken was really disappointing. Too much sauce, not enough chicken. The bowl lacks flavor and the bread on the side was dry and tasted old. The food is way overpriced for what it is. I haven’t had food this bad in a long time. They try to pretend to be healthy but not even the salads or bowls are healthy with the excess of sauce.

J Plummer

2024-04

I bought their bagel special, 13 bagels with 2 cream cheese spread tubs. All of the bagels were super hard, difficult to chew, couldn't be softened with toasting or steaming. I don't know if they served me day old bagels or what, but they were not edible. Save your money and just go buy bread at the store and some cream cheese spread.Parking: The parking was great.

Alina Polishchuk

2024-01

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Daniel

2023-12

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Leslie Steiner

2024-03

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Tim Watkins

2023-11

I'm a big fan of Panera, just not this particular store. This store consistently makes their sandwiches and bakery goods significantly smaller than other stores, most notably stores in Gig Harbor and California. By comparison to the store in Gig Harbor, the sandwiches and scones tend to be about 25% smaller by weight. I thought this was a one-off but I frequent both stores quite often and measured the items on a scale to be sure. And sure enough, it's every time.I wrote a letter to corporate Panera and provided information and I got back the generic "We at Panera take great pride in our....blah blah...." The months that followed show NO change. The Lacey store continues to provide smaller product.

Tiffany Downing

2023-12

I got horrific food poisoning from here. I’ve had the same sandwich (chipotle chicken avocado melt) at Panera’s all over the country but THIS was the one time I’ve gotten sick. I wonder if the teens loudly cackling in the back are being supervised for food safety? Hard to imagine they’re being careful with the amount of noise I heard.

Suzer

2019-05

I am enjoying the bacon and tomato grilled cheese. It normally comes on Rustic White bread. That was out so I am trying it on Sourdough. It's delicious!A vanilla cinnamon roll is for dessert. Yummy!Always a peaceful place where I enjoy late lunches-early dinners.

Darren B

2020-05

If you enjoy high prices, small portions and half a sandwich worth of ingredients stretched into two, this is the place for you. Always a disappointment and I dont know why we subject ourselves to this every few weeks. From the grill (steamed?) cheese sandwich (pictured) that isnt grilled at all, to the $9 scoop of macaroni and cheese in the giant bowl that they pawn off as a 'large' to the steak sandwich with barely enough steak to fill half a sandwich, this place is sure to leave you wanting more. The folks making the food clearly do not care, and have been given clear instructions to save costs at every opportunity. Sad :(

Honest reviews Thurston county WA

2023-11

First time ever eating at a Panera restaurant. My husband ordered several things and I ordered the Bacon Turkey Bravo from the kiosk and waited about 15-20 minutes since it was probably during the late lunch rush. During that time we heard a sudden outburst of profanity from what I assume was the kitchen. I was worried someone may have been injured but nothing else ever came of that.The description of my sandwich:"Oven-roasted turkey breast raised without antibiotics, Applewood-smoked bacon, smoked Gouda, emerald greens, vine-ripened tomatoes, signature sauce , salt and pepper on Tomato Basil Bread."I got my sandwich and it was a beautiful, hefty meal; however, 2 bites in and I got a big bite of what tasted like cinnamon roll spread..My mind went to a sandwich being make on an unclean surface.I went to the counter and asked if that was an ingredient meant to be added to the top left corner of the bread crust.Disappointedly, the employees seemed to be quite unfamiliar with their own menu. I was told that it sounded gross and they'd remake the sandwich.The employee who began construction on my new sandwich then loudly announced (she had made the first sandwich) that the cinnamon topping was supposed to be on the sandwich but I had already been encouraged to throw the original sandwich away but someone else.The sandwich builder asked me what kind of bread and I told her whatever she recommended. Throughout this second waiting period, the entire cinnamon or no cinnamon continued to be debated by the employees. Other customers looked as concerned as I felt while they were also waiting for their orders.Eventually, I was handed a new sandwich and left to my husband who was waiting in the car. Much to my disappointment, the builder of my sandwich who seemed to be the authority on ingredients, made for me a sandwich on white bread with crust that couldn't even be broken away let alone bitten into, some turkey, tomato and mayonnaise. Now, I'm all in for a nice crispy crust but this crust was literally so hard that I actually thought she had accidentally left a utensil in the wrapper until I opened it.Despite the other ingredients that are meant to be the identity of the sandwich I originally ordered, were left out completely, it was the bacon that was the selling point for me though I didn't receive it on the second sandwich at all.Side note: my husband said the chili was delicious.

David Watkins

2023-12

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Sasha Jensen

2023-05

So over priced! I know the cost of everything is going up but when you get a salad with the pick two and it comes woth 1/2 boiled egg and 3 very small pieces of chicken for $9, that's just insane.

Kyrsten Jackson

2023-12

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Larry Lee

2023-12

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Ryan Cruz

2018-05

Overall great. Clean environment, hot food, good coffee. 4 stars because when we walked in, we weren't recognized by 4 of the 5 employees. They all refused to acknowledge us until Hannah came up from the back. She greeted us with a smile and answered all questions we had. Good job Hannah.

Alexia Fortunato

2019-05

We usually love Panera, but it seems like lately things have gone downhill at this location. A few times we've gone in and they've run out of sides for meals, which has been disappointing. This morning however, we went in for breakfast. They had one cashier working, and the line was not moving. We finally ordered our meals, and sat down. About ten minutes after we ordered, our cashier came over to apologize that they couldn't make the breakfast sandwich I had ordered (and already paid for) because it was now after 11am. (It wasn't when we came in and had to wait to even place our order.) I was floored that the shift supervisor Daniella would rather refund a purchase than make the food that was ordered. I left let down that I missed out on a yummy breakfast sandwich, but also really taken back at the poor customer service.

Michelle Kolb

2019-05

I love to have their blueberry bagels toasted with cream cheese, YUM! I also love their hot Chai tea. The aroma and spices are delightful! The sitting areas are cozy and very comfortable.

Amber Kolb

2021-05

I ordered a simple large iced coffee with cream and sugar. My fiancee did the same. We ordered them at the same time, but we used our separate accounts. She got hers within about 5 minutes or so of ordering, but mine didn't come until we called them after waiting 20 minutes. They claimed they were unsure if it was a duplicate order, but our special instructions were written differently, the description of our car was written differently, the names and accounts were different, and the order numbers were different. The guy also brought out numerous other orders before we called, yet he didn't think to ask if everything was alright as we were still there 5, 10, 15, and 20 minutes later. Absolutely ridiculous! Yes, a coffee order can be made individually from two different people in the same car. Might wanna call them if you're doing separate orders of similar or same items from the same car.To be completely honest, the coffee wasn't worth the wait at all either. It was watered down, as they didn't make a new one after letting it sit that long, and it was rather bitter like the coffee was old.In the end, call or go in for similar separate orders in the same vehicle.

Cheyenne McFarland

2023-05

Incredibly friendly staff! I came in for my chicken noodle soup and cookies (I am addicted) and each person greeted me and gave me very kind compliments on my tattoos. The food was very good, that is a constant here, but I left feeling pretty good too ❤️

Cody Pourarien

2024-03

Love this place. My daughter turned me on to this place and the food.