SERVPRO of Tri Cities West | SERVPRO of Franklin County

Gaby Cruz

2024-05

Servpro- especially Warren and Chris- quickly turned around a cleanup job for us in Benton City. They were professional and worked very hard to get us exactly what we wanted. They were honest and gave us the best recommendations and their thoughts on what to get done as fast as possible. I could not recommend them more! The other team members that were extremely helpful were Daniel and Leo and Melissa as their manager.

Sherrie Dallas

2023-08

The Servpro team were awesome, they were very professional and began right away when I had a flooded basement. All of the team members worked great together and we’re very knowledgeable of the conditions in My Home was experiencing.Davis, Remmy, Nathan & Warren were top notch…would definitely recommend Servpro & their team.Services: Flood restoration, Mold inspection, Flood cleanup, Water removal, Mold mitigation, Water damage-related mold removal

Brandon

2023-11

Could not recommend these guys enough. We had someone crash their car into our business and shatter one of our large windows. They were able to come out same day and get everything cleaned and boarded up. Steven and Juan were awesome!

Heidi Medford

2024-04

Victor was amazing, truly a huge help. He provided top notch customer service, education about our situation, recommendations to help save our tile after a minor flood, and followed up for additional testing. He even went to the crawl space to take measurements to verify the floor was dry. He’s the best, we’re so grateful to him!

Micheal Leaverton

2024-04

Over all ServPro did a great job of us. Louise and Juan did a wonderful job on the rebuild. Micheal did a great job working with the insurance company negotiating the repair cost. Our only complaint is that communication was not the best especially during the mitigation process. We never knew for sure when someone was coming. A call fifteen minutes before arriving doesn’t work.

Dyanna Corona

2024-04

Jessica and her ability to put your mind at ease is something that I will never forget. Making sure that you understand what is going on with any issues that arise from her inspection and giving you photographs to show the proper people who will come in and fix the problem after her and her crew clean up the mess is very thorough.The photographs are clear, not blurry at all. They give a clear picture of any problems.Thank you for fitting me in your very busy schedule and taking the time to show me everything that is going on. I appreciate you!

Amber Whisman

2024-05

Warren did an amazing job! He covered all the aspects and answered all my questions. He was able to thoroughly explain the plan and what he was going to. He said I had a really cool cat.

Jan Persha

2023-06

Our washing machine kept filling with water and did not turn off. It ran for close to 8 hours leaving the laundry room, kitchen, living room, bedroom closet and bathroom floors & drywall soaking wet. My insurance company contacted ServPro and we had a response within a very short time. A team arrived within an hour and got to work assessing the problem and potential damage. David & Remy worked fast to get fans & dehumidifiers set up throughout the area.Then, this morning David and Reinaldo showed up early to pull saturated insulation out from the crawl space and set up even more fans under the home.The experience working with them has been excellent - very thorough and professional. I wouldn’t hesitate to recommend this company and the team of David, Remy & Reinaldo 👍Service: Flood restoration

Store #1036 Richland, WA

2024-03

Our store had a pipe burst back in January and Servpro did an amazing job putting our store back together. Appreciate all the hard work they put in! Apologize that we didn't get everyone's name, but Warren, Esmeralda, Mike, Koren and Eli were all very professional and always made sure to let us know what was going on with each step.

LuWanda Leskinen

2024-03

My experience with Warren at Servepro has only just begun but so far he has been very informative and responsive. I look forward to working with him on this project.Id like to add that I have had additional contact with Reinaldo, Eric and remy and all have been excellent. Great customer service, excellent communication. I am overall impressed with Servpro!!

CHAD PANTER

2024-05

The gentleman Warren R who was in charge of our clean up process was both helpful and very polite. I would recommend there service to anyone in the need of restoration. Request Warren R you won’t be disappointed

Amy

2024-02

These guys were great... Imagine coming to a house ...well lived in....five boys... And there we as a burst pipe..... Flooding my basement. So you could say stressful situation... Ohh ya and negative one degree outside. They came they did their jobs. They were very helpful....and beyond. I recommend for sure. Ask for Reynaldo and David, amazing team👍😁 they deserve a raise for sure.

Lauren TerHune

2024-02

Red & Ezequiel came out late tonight to help us after our basement flooded from a burst pipe in the backyard. They were kind, professional and thorough with their explanations of everything they were doing. They were very reassuring! Thank you so much for all of your help! We are very appreciative!!

Richard Dorton

2024-05

Servpro was responsive and really good at handling our water damage problems. Thanks to Victor, Justin, johnsey,Landon, Leo and Megan

Becky Schmidt

2024-02

David and Reynaldo were amazing. Very professional and quick. They listened to everything we had to say and show them. After a burst pipe felt like our home was in the right hands.

Amy Wortley

2024-02

The folks at Service pro were amazing. So kind and so patient as they explained the process and helped us out when our house flooded. Landon, Zeke, Remi, and Magalina are just the best folks you could hope to work with. Five stars! Two thumbs way up!

Leesa Duckworth

2023-05

Chris, Eric and their entire team did an amazing job getting all the water and subsequent damage out of our basement. They took great care in handling, cleaning and packing up our household goods and showed a really great work ethic the whole time. Their professionalism made an awful situation feel less awful because we knew we were not alone and the professionals were there to ease our burden. Thank you!Service: Water damage-related cleanup & repair

Johnny and Joan Jurgilewicz

2024-03

We very much enjoyed working with Servpro and their team, Juan, Lewis Zeke and David, Remy and all the other hard workers that came to our home replaced our countertops putting vinyl floor, put up new baseboards in our home made it all brand new. Servpro team performed professional work during demolition and renovation... special note, sometimes it's hard coordinating all the different contractors, the plumbers , the electricians, cabinet workers, but thanks to Michael Hazel and his team working together coordinating the many different complex jobs, despite some unforeseen setbacks, it finally all came together due to patience and serve Pros commitment to doing the job right..And now, we have our beautiful kitchen back better than before; new formica, new vinyl ,new Plumbing, new electrical, we're very happy with Servpro and theirhard-working professional team, sometimes working longer hours than expected to get our kitchen done on time. We're very grateful to them all. Sincerely John and Joan Jurgilewicz 2.23.24

Erin Murphy

2024-02

Servpro came to our rescue at our most desperate hour!With the cold weather our sprinkler system burst and we were flooded in minutes. After we reached out to them they were on site within 30 minutes and starting the cleanup process. We were so overwhelmed and didn’t know where to start but they just started cleaning it up!They were professional and dedicated to doing an A+ job.Jessica was our first point of contact and was a calming presence in the midst of chaos. Shout out to the rest of the team as well!Warren, Steven, Remmy, Landen, Reinaldo, Chris, and Donelle were all amazing at their jobs, and had such a positive vibe while doing it!Call Servpro for any restoration needs!

Joan Howard

2024-01

David and Leo called before they showed up and were very pleasant. They took charge of my dilemma and put me at ease. They were knowledgeable, professional and worked quickly. They explained what needed to be done and answered any questions I had. They would be welcomed back anytime.

Todd Heird

2024-01

Warren & Remy came out to disinfect a sewer backup we had in the basement. Super quick, & efficient. They showed up less than 5 min after calling, & took care of the job with speed & respect. Really appreciated their service.

Maria Alonso

2024-02

Called SERVPRO today. Not the easiest call because this is our first home and we noticed some recent water damage. They were super quick to get 2 techs out! Since the first call we got from Warren I could tell that they were trying to make everything easier for us. Warren and Remi stopped by and immediatly started working on trying to figure out the issue. All I can say is that if I could give them a higher rating than a 5 star I would. They were both very profesional, kind, and understanding. They explained things throughly, made sure we understood what was going on and honestly made this process less stressful. I highly reccomend this company but I especially recommend asking for Warren and Remi. Can't recommend these two enough!

Dennis Homan

2023-05

Somer and Kevin are very professional and know their job. They made it easy for the contractor to install new sheet rock and removed equipment. Great team concept. They were always there when they said they would be. Always notified me prior to showing up. Esmeralda did a fantastic job scheduling the work. She always called me back quickly if I had questions. A scheduler can make or break a company. And she lined up plumber and HVAC company so so one was there right after the other completed the work. That helped keep our down time to a minimum. I highly recommend using Servopro for water damage.Services: Flood restoration, Remodeling, Mold inspection, Flood cleanup, Water removal, Flooring, Mold mitigation, Mold remediation, Mold cleaning, Water damage-related mold removal, Mold damage restoration

Kellie Williams

2024-01

Servpro was wonderful! They were prompt, efficient, and hard working. They were so careful with our things and treated it like it was their own. I will not hesitate to call them again. They are an A1 company. Thank you Mellisa, Justin, Landen, Miguelina, and Red!

Vickie Palmer

2023-11

We had a flood in our home and ServPro came out to pack and load all our things to take them to storage. They also did some of the demolition. There were a couple of small issues, but I have to say that Melissa and Donelle were on top of things to get them fixed.Our items were delivered back to our home today and Remmy, David, Zeke, Nathan and Koren were very professional and extremely careful with out items. Good job!!

Judi Emerick

2024-02

Reinaldo, Miguelito, patty Juan, and Yuli were a most wonderful crew. They are very efficient. Very careful of others property, and we really enjoyed visiting with them. They are to be commended for their great service.

Ghtre Garza

2024-04

Nice job Paty,Yuli, Miguelina, Victor, Juan, Yessica y Esmeralda 👌 great team! So friendly, you guys did a exelente job. Always explained everything at the whole process.Helping with all questions.

Sally Fitch

2024-01

I had a door damaged by a recent windstorm and called in to Servpro. Esmerelda was on top of things dispatched someone in a timely manner. And Michael arrived early and knew exactly what to do. In the future I will call Servpro because I am totally satisfied. Excellent service!

Scott Ames

2023-11

All the Serpro team members are awesome. Shout to Jessica, David, Remmy, Landon and Warren. Apologizes as I have missed some team member names. Warren stuck out to me the most. He is always super friendly and ask me how my day is, which I really appreciate. You’re lucky to have all good workers.Services: Flood restoration, Water removal

john wohlwend

2023-11

Warren, Red, Landon, Chris, Megan and Melissa have all been super helpful.mmthry are drying our house out at this time. We have enjoyed working with everyone. They are doing a great job of getting our house back together.