Maser's Grooming and Pet Boutique, inc

John Defronzo

2024-04

We took my 11 yr old roommates dog there for a spa day and he was in heaven! Absolutely the best thing for your buddy atany age, they wi love u much for it!

Jessica Tsui

2024-01

Most other groomers in Seattle need almost a month in advance for any grooming appointment to be scheduled. It only takes 2-3 days in advance at Maser's. Most importantly they do a great job at a very reasonable price with efficiency. My goldendoodle is 50lbs and usually need 5-6 hours with other groomers. These guys got everything done in 2 hours and charged us 30-40% less than other groomers. Will definitely bring my dog back

Jennifer Wyatt

2024-04

Great local pet shop carrying a variety of pet products. They stock a cat food called Mouser, which adds pinkie mice to chicken, duck, rabbit, and turkey flavors. A good quality unique food!For the horse people, Wesley can service your clippers and sharpen your blades. One of the few skilled people in the area.PS If you found this review helpful, would you please "heart" it? Thank you!

Cheryl Altschuler

2024-04

I got the opportunity to look at a couple of guinea pigs and realized they needed to be able to be together and a bunny would be a better fit as a therapeutic pet,they gave me a good information for a future pet. I've taken care of other people's dogs and guinea pigs yet never had my own due to allergies, I now take allergy medicine which helps.

Tyler Bennick

2024-04

Horrible, I took my dog in for a bath and brush. 4.5 hours later I get a call that they could not finish brushing my dog, they also mentioned they nicked my dog causing her to bleed. She had an accident because of how she was treated and the groomers wouldn't rebath her. I wanted my money back but instead I am charged full price. My dog is still covered in sand from the beach. Do not use the grooming services ever here.

Jackie H

2024-01

Great staff - they know their products and how to use them. I have serious chewers. If I don't keep them engaged, they go for the drywall... right in the middle of the wall. Masres' staff suggested perfect shew toys, and now I have no more holes in my hallway walls! They've also helped find just the right fit harness for my uniquely shaped pup and food for my picky eater.

Mandy McIsaac

2023-05

We love Kirsten at Maser’s! Our girls are both scaredy dogs when it comes to going to the groomer and she has been an absolute godsend. She is so patient with both of them and treats them like they’re her own pups. Our dogs get so excited to see her! She always listens to us when we tell her what we want as far as their cuts go. And in addition to making our pups look great after each visit, Kirsten has given us so many tips & tricks to help us manage super curly doodle hair between visits. We love and trust Kirsten so much that we continue to drive from Renton to Kenmore for their grooming appointments, despite there being plenty of grooming options closer to us.

Scott Hunter

2024-01

When "grooming" is the second word in the business name, you expect something pretty great. Instead, it looks like a sweatshop.The grooming portion is a separate entrance that you can't see from the main entrance. You walk into an office, not a retail front. Want to drop your dog off? Not so fast. You need to go back to the main store, pay for the service, and then return to the groomer.One of my dogs got a decent nail trim, the other was not ok with the technician there -- even with me present. Oh well -- things happen. They offered a refund, which would mean going back to the main store. I asked for a rain check instead, which ended up being written on a post-it note. Not very professional.Honestly, I'm not going back. I spent $50 for two nail trims, only got one, and I'm going to write the other $25 off to life experience.The pet store portion looks ok.

Stephanie Patrick

2024-03

Thank you, Amy, for your sense of urgency and kindness to my son’s cat. Our dogs also come to get groomed at Maser’s. We have nothing but wonderful things to say about this establishment and its employees.

max ferrer

2024-01

I've been a regular customer at this pet grooming service for years, and while overall it's been great, my last appointment left me a bit disappointed. The service wasn't as detailed as usual, and my pup's hair ended up uneven throughout his entire body. Hoping for improvement in the next visit, but generally, it's a reliable place that gets the job done!

Tai Nguyen

2024-03

Decent selection of fish here and the price is reasonable. I purchased 6 celestial pearl danio and they colored up nicely a week later.

Sophie D

2022-05

Marnie at Masers gave my dog the worst haircut imaginable. I asked for a little less than a half inch all over with a rounded teddy bear face. She shaved her almost to the skin. Her face is completely lopsided with the left side almost 2 inches longer than the right. they also charged me $100 for this terrible work.They refused to give even a partial refund. They said I can come back tomorrow and get it fixed but I do not trust them to fix it.Stay away.

Sasha Wallace

2023-12

GO HERE! My pup (8 mo cocker spaniel) was kicked out of PetSmart for being too wriggly. He also has separation anxiety and a lot of fur.I brought him to Masers at 10:30 (their latest appointment) and picked him up around 4. He came out happy and with a good cut! The cost was $100, while at petsmart it would have been around $80 minimum. They were very patient with his first grooming experience and walked us through what to expect.

Brad Wilkins

2023-06

appointment availability is much sooner than other groomers. Dropped off my dog at 8:30am and picked her up after about 2 hours .Groomer was very polite and did a great job.

Erica Gustafson

2021-05

This little pup had her first groom ever at Master's. The staff was amazing, so kind and personable. They helped me in determining the best cut for my pup as it was my first time. Great experience we will be back!

Mychel Hannan

2024-01

Any time I visit Maser's they have what I need, even hard to find items. This place beats out the major pet stores by leaps and bounds. I highly recommend Master's.

Chad Kersey

2022-05

This was the first time in my life I’ve taken a pup to a groomer for a nice cut. I did a little research and Maser’s was recommended on a Facebook group many times. We are super happy with the job Mila did with our pup. We will always take our mini goldendoodle to them. Thank you so much.

andrew cicero

2024-01

I love this place for grooming and for all things pets! All the staff are wonderful and it’s so convenient!

Zach Smith

2023-11

Great staff, friendly, knowledgeable, and don't make you feel like your an inconvenience. The store is a great way to kill some time and get some cool stuff for your fish or pets

Genesis Sanchez

2021-05

My Favorite place for grooming my dog, I've been using them for over 2 years and always is perfect. We love this place.

David Cooper (Acoustictherapy)

2021-05

I took both my cats to this place for the first time in the last couple of months, it was very impressed with what a great job they do. They were also about $50 cheaper than the nearest competitor, and we're always able to take my cats within 24 hours of my call.

MikeyD Seattle

2022-05

We have been going here for a little over 20 years. Diana is amazing! Taking care of our Airedale and new Bernedoodle.

Robyn Weiss

2023-05

I was a first time customer taking in my two setters. Wow am I impressed! One of my girls is pretty easy but the other needed some belly mats removed from running in grass and bushes. The groomer did a great job of doing the removal while keeping her looking like her breed, a Gordon Setter. Very happy with the outcome. And to top it off, the groomers are very nice and my girls are happy and not stressed.

Zoe L.

2023-05

Great for dog and cat food and treats. Would recommend not getting any rawhide, animal bones, or antler due to safety reasons. Hope someone adopts the Guinea pigs soon, they look very sad.

Veena Krishnan

2023-05

Do not take your dog to get hand stripped here! We took our cairn terrier in for hand stripping and were assured that he was in good hands and would be groomed by Denise who had years of hand stripping experience. Several hours later, our dog was returned to us having been clipped. This has destroyed his coarse coat and will take years of careful care to restore back to normal. They were flat out dishonest, having assured us to our face that he had been hand stripped. However, when he was returned to us, it was obvious that the fur around his face had been clipped because it was a very sharp and trimmed line. The same applies to his arms, legs, and tail. We are devastated especially having been told multiple times on the phone and in-person that he would only be hand stripped.

Danielle Van Citters

2023-05

I had a negative experience bringing in my two small dogs for a nail trim. I called ahead, as requested, to schedule a time that day to bring in my dogs. When we arrived (just one hour later), the woman in at the desk looked annoyed and surprised to see us. They took each dog to the back room to trim their nails while my husband and I waited in the lobby area. While waiting, we heard a dog start shrieking and yelping very loudly and thought it might be one of our dogs. We saw two employees standing in the doorway watching what was happening, but doing nothing to make sure our dog was OK. When I asked if it was my dog, they said yes, but nothing else. I asked if I could go to the back and check on her, and they said yes. When I got into the back, my dog had a muzzle around her nose and looked absolutely terrified. The woman doing the nail trim passed her to me, and I asked if it was possible that she hurt my dog by clipping her quick. She said "Maybe?" When I looked at her feet, multiple toes were bleeding. She didn't even seem concerned about my dog or that she hurt her doing the nail trim.We used to take our dogs to Posh Paws in Roosevelt when we lived in that neighborhood and never once had an experience like this. But we recently moved to the Kenmore area and decided to give Maser's a try since it was much more convenient, even though they were considerably more expensive. Needless to say, we won't be going back.

Eileen Jones corey

2023-09

Hurt my dog and still charged me $75 with no mention of hurting my dog. Sad as I have gone there for years. Go again you can bet the farm that that isn't happening.

Laura Macdonald

2023-05

Been going here for over 30 years. Wesley and Joni are great. The place has the best groomers and the healthiest fish. Also a small selection of small animals and sometimes a kitty or 2 for adoption.Best prices on dog and cat food.

Crocodile Rocks Natural Stone Supplier

2024-01

Always love coming here! The staff is always so helpful.

Alex Amirfaiz

2022-05

Used to take our dogs here for grooming but recently have had two bad experiences so we won't be returning.Our two dogs went for grooming, which we specified a bath and trim for their hair since they are Australian shepherds and a huge cut ruins their under coat. I get a call that they have shaved one of the dogs and that she still expects us to pay for that. After having to stand my ground, she let us go without paying for the service they did entirely wrong. I can't believe the wouldn't have made this right by just APOLOGIZING and saying we didn't need to pay for the one bad haircut.After that horrible experience I decided I'd let it go and take my dogs there to get their nails trimmed. Their website says you can drop in for nail trims without an appointment everyday from 9:30 to 2. I had a feeling that I should call anyways, so I called to confirm that I could bring my dogs in for a nail trim at 9:30. The answer? No, we prefer them in the evening. When I let her know that the website says otherwise she said oh we will have to get that changed. Surprised they would not honor what their website says for me, and again no APOLOGY.They do a good job, but the lady in charge there is not accommodating in the slightest so we are disappointed but will find a new groomer.