CVS Pharmacy

Gayle Rosen

2024-03

Nasty, unfriendly, unhelpful, and a bit hostile. showed up for prescription. Asked when it would be ready, told me in 25 minutes, then found out there was an issue filling it, but didn’t bother to inform me until I went to pick it up. Said I’d have to pay cash, I said that’s fine, didn’t bother telling me how much it was be. Just really awful customer service. Thought maybe she was having a bad day , but my daughter said she switched Pharmacys (goes to Rite Aid now) because they are so much nicer and accommodating.was tired about being treated so poorly at CVS ( This review is only for Issaquah CVS in Target)

Zhao Cheng

2023-11

Hours do not make sense. Can never get the medicine my child needs in time. There are plenty of pharmacies nearby that can provide medicine for urgent need. Definitely not recommend if you shop for medicine (not groceries). Be smart and choose somewhere else nearby!

Elizabeth Burns

2024-01

If I didn't have to deal with CVS pharmacy, I would not. I am forced to do so because of my insurance. The phone staff at Issaquah are rude and unhelpful. I wish I could go anywhere else than CVS. Go anywhere else if you are not prevented from doing so.

Patrick McCallister

2024-04

Hard working, friendly staff. Convenient and faster than many competitor pharmacies.

Linda and Ira Scherrer

2023-05

Ira had 4 prescriptions and I had 2 prescriptions to pick up today. Michelle was the pharmacist that assisted us. She greeted us with a smile and knew us from being there many times previously. She is efficient, friendly and knowledgeable. She has helped us many times previously, the last time preparing a COVID shot record for both of us because we didn't get all the information on the email we received for them. We appreciate the great service she gives us. Please pass our thanks onto her and her supervisor. Thank you.

Christy R

2023-08

I guess I just gonna add to all the negative reviews on this CVS location, I camehere today and I had the worst male Pharmacy tech ever, so rude and condescending, I mean if you’re not happy working there or not having a good day just take a DAY OFF. So RUDE! only thing good happend the Pharmacist on duty is nice.

Colleen Bryan

2023-05

After being a customer for over years at this CVS in the Target store on Gilman, I finally had to give up all hope that they would learn how to do their jobs in a professional manner.Terrible customer service, rude behavior and a "I could care less about customer service attitude". In one instance I was asked to show my I.D., when I did the technician asked me to smile to compare my driver's license picture. I then said I've been a customer for over 4 years at this pharmacy. I was told by the technician "she didn't care about that". My husband arrived to pick up his prescriptions on another occasion. He was asked which prescriptions he was picking up. Other patrons in line overhead this exchange. This is a hippa violation to have a customer say aloud their prescriptions in a public environment. My husband told the technician that she could read the prescriptions on her terminal. She said he had two i.d.'s under his name. One for a city in Florida he had never visited much less lived in. This was either a software issue or a key stroke error. My husband was meant to feel like the issue was his error or he was at fault. Do not frequent this pharmacy. Not only are they inept, they will not accept any wrong doing on their part. Stay away at all costs for your own good! Unless you enjoy being treated poorly by a staff that is mean spirited, poorly trained, and doesn't care that you are the customer!

Katie Kang

2022-05

Avoid this pharmacy at all cost!!! Stay away! Agreed with most reviews that the people work here are not intelligent enough, and their attitude and service is just horrible!! I contacted CVS at 10 am when it just opened for transferring a prescription due to my new insurance, I was in so much pain and visited urgent care last night. I stated it very clear it's urgent and would like the pharmacy to help me out. They were so rude and kept telling me it all depends on the speed of the other pharmacy and they are just perfect. I asked how and if I will get a message when my prescription is ready, they just simply told me to call back later to check with an urge to hang up on me quickly. I waited for a few hours and called back, the Indian guy who assisted me earlier told me the pharmacy did not answer the phone and asked me "can you call them to tell them answer their phone"?? At this point I am very sad and disappointed as a sick person who desperately need medication. I was on pain relief for almost a day to just get through the day without actually medicine. Then I called my insurance to ask for another in network pharmacy which is Issaquah Fred Meyer. The person there is very professional and told me right away to call clinic to send prescription directly to them as transfer could take longer, and they listen and understand my concern and told me they will get my medicine asap. I was able to get my medicine within an hour.Please please avoid this place. The third world country experience is just the most horrible thing I experienced.

Catherine Troop

2023-05

Absolute WORST CVS I have ever been to! To transfer a prescription, they made me call the previous CVS myself. The previous store couldn't believe it! CVS locations have computers to easily transfer a prescription. The pharmacist and the tech were not only yelling at customers, they were also yelling at each other. I have never seen anything like it. People in line said it was the norm at this horrible CVS location.

Nathaniel McCann

2023-12

They won't answer their phones and they close way too early. Rite Aid is so much better.

Yu Liu

2022-05

The employee worked in the pharmacy was rude and not intelligent enough to perform the job, which is very dangerous. I booked a flushot appointment for my son and asked if all 3 of us (kid, parents) could get the shot in the same time slot. There was no one after us and I also booked two walk in appointment with the time showing as right after my son's appointment. The women who admitted kids flu shot said she could not help us and we had to come back another day, and she then left immediately and I saw she wasn't doing anything but sitting in the back. This was very frustrating and I decided to not get the flu shot in this location as this employee seemed to not smart enough to make right decision.

Jill Purse

2023-11

Has a big sign that says "walk-ins welcome for fly and covid vaccines" but then doesn't take walk ins?!?

Helen Dobbs

2022-05

Every time I go there I have ridiculous experience. Staff is not intelligent, takes multiple tries to figure out basic things, they often ask people for their IDs so they can enter their DOB correctly. The Indian lady is rude and often the not capable in getting things done. The service is not even close to the average level, they take lunch breaks in the most heavy time instead of rotating the staff, I came in severe pain and they make me wait 30min

Serena Juma

2021-05

I’ve literally never had to use my ID before to get my medication that I’ve been prescribed for 10 years, and I left it at home. I had a photo and they would not accept it.... I get to drive another 30 minutes round trip to get it. Don’t come here.Edit: they also treat you like a drug seeker and refuse to fill your medications and make up lord to not have to fill them. I spoke with my insurance and they confirmed that what they told me was not accurate.

Ian Smith

2022-05

This place is a sick joke, it is a 3rd world Pharmacy where they don't understand what customer service is and how to empathize. If the pharmacy is overworked they should escalate with CVS corporate and schedule a walk out. Instead they seem to take out their frustration on customers that just want their medication. Don't use this Pharmacy at all costs.

Dustin Gresham

2021-05

Picked up my insulin prescription, I asked to purchase insulin syringes over the counter because there were no refills for my syringe prescription and was told no because they’re “out of stock, try online.” Worthless service, considering I purchased syringes from this location 2 weeks prior to today. Insulin syringes are considered over the counter medical equipment, it’s very hard to believe a pharmacy is “out of stock” of an item that’s used by 600,000 people in WA state alone.

June Feigelman

2019-05

I came in to this CVS store and met Kathy the pharmacist. She was able to transfer my RX from NY and had it filled within 10 minutes. So helpful and efficient. I will definitely come back here!

Daniel Fleming

2018-05

Transfered an Rx from out of state as I've recently relocated to Issaquah. Within the hour my Rx had been transferred and filled. Opted into the text alert and was notified as soon as my meds were ready. Staff was friendly and the wait time minimal. Glad I opted to use this Pharmacy, they seem to have it together.

Sajeev Gulyani

2021-05

The male pharmacist at the checkout counter was wearing a mask that was only covering his chin and not his nose the whole time, while serving multiple customers. That was dangerous and irresponsible, specifically for a person working in Healthcare.

Jason Wise

2021-05

Sunil has given my family the best customer service. He is thorough and very professional helping our family whatever our needs are with our prescriptions. Thank you so much Sunil.

GeorgeBuford

2022-05

Tried to ask about PCR test turn around time. Guy who answered could not communicate. Asked twice, in clear english, go muffled monosyllable gibberish in return. Way to run a company folks!

Ham Burger

2023-05

The pharmacy was a bit rude the first day I came in but I expressed that, and since the staff is great!

jamie Slassler

2021-05

They are ok! Most are nice, friendly. The lady's!! Men, you can use some work.

Nevera Swallow

2019-05

Used them to get my prescriptions from Walgreens transferred here. Saved me time alot.

Krista Kiser

2019-05

Have to call them to remind them to fill my scripts otherwise I'm out of meds.

Jim B

2023-05

Terrible customer service, will not answer the phone, poorly trained staff.

eSteemRoller

2023-11

Best pharmacy ever

Kayla

2021-05

Usually understaffed and the wait is long even for a small line.

Mitchell Walston

2022-05

They don’t answer the phone