West Marine

Holly Robinson

2024-03

We pulled up to the Gig Harbor West Marine store at 2:30pm on Saturday, March 2, 2024, with a sign to the right of the door that clearly stated, 'OPEN', just adjacent to the hours posted of 10 a.m. - 5 p.m. We could also clearly see a couple of shoppers in there being personally helped as well as other workers present, walking around. There was no posted signage about a lunch hour, an emergency, stocking hours where they might reasonably be closed to the public until after 3 p.m. on a Saturday, but there was no tangible reason we could see as to why the doors were locked. There was an older lady with glasses that was a worker there that let the customers she was helping out and then glared at us and aggressively flipped the OPEN sign to 'CLOSED'. This is literally one of the most oddly passive aggressive encounters I have experienced in a store. We were trying to save a trip across the bridge, as we were having our son who is learning to drive, ride us around. This was such a turn off for us until I was inspired to post this out of sheer and utter offense. If I can help it, they shall never get my business, especially after reading the previous post about their discrimination. Unbelievable since they can certainly be put out of business by more modern and accommodating businesses.

Helen M

2023-05

I am a frequent West Marine customer, but I was incredibly disappointed by my experience in this particular location. As a petite woman of color, I have run into plenty of preconceived judgments during my career in the maritime industry. I am not unaccustomed to people being surprised to find out that I’m the general manager. I am, however, unaccustomed to walking into a West Marine and promptly being made to feel unwelcome in front of the other customers already in the store. Interestingly, my husband walked in a few minutes after me and received a normal, polite welcome. During my short time in the store, in each interaction I had with the West Marine representative I was consistently treated like I must not know anything. I eventually turned and left empty handed when I realized the West Marine representative was openly, loudly talking to other customers in the store about how they just don’t have time on a Saturday morning for people who clearly don’t know anything and must not be real boaters.West Marine can sometimes be a spendier option, but to me the friendly, professional and knowledgeable customer service has made it worth it as I maintain my boats at work and my personal sailboat. My experience in this store location was NONE of the things I had come to trust West Marine for.

Patrick Neary

2023-05

Awesome staff and good products! They are incredibly helpful at this West Olympia location!

Ed Medina

2023-05

They cant find your original order status then after pending charge on bank account reverses they double charge and do not send you shipping or tracking status on the double orders. I am keeping all the double stuff only because they are flags but I am never buying items from west marine ever again. By the way I'm still missing 3 flags.They need a better system and someone needs to be fired!

Kacey Sack-Wright

2023-09

Small store but great service. I get all my online purchases shipped here!

Paul In Seattle

2019-05

Very helpful and friendly staff. This is a small branch store with limited selection in stock. However, you can order anything online and pick it up at the store. Location is very convenient for those boaters in Gig Harbor. They will also set up custom work for you through local experts.

Zak Sweeney

2016-05

Always have great advice. If they don't have what you need they're able to guide you in the right direction. They are friendly and are happy to help you out anyway they can. They need people like this at bass pro shop that's for sure.

Caleb Jenkins

2017-05

I bought a Garmin echoMap 44dv from this store. Took it out, the first day it worked like a charm. 2nd day, it wouldn't even turn on. I tried everything I could think of. Called garmin customer support and they told me to pursue getting a new one through West Marine. The guys at West Marine said they would do that so I brought in the unit as well as my battery and cables to ensure I got everything working properly before I left. Still had problems getting the new unit to work and the guys there helped me figure out if had it wired wrong. We fixed the wiring and I was out the door with my original unit fully functioning. The customer service here is exceptional and I will continue to give them my business. Many thanks to the gentlemen at West Marine, Gig Harbor.

Michael O'Bryon

2021-05

Poorly stocked - slower to restock - and can’t pull from another store in any given day! For the price you charge at least you should be stocked with product - you resemble a second hand marine store more than a high end marine supply store!!

Dave Stevens

2015-05

This branch of West Marine has greatly improved their service with new people who care about boaters. There is no comparison with a few years ago. There are too many small stores and services closing in the Harbor. Give them a chance and you will not be disappointed.

Smitty Smith

2020-05

Good selection overall, not as large as the big store in Tacoma, but nice to have locally. Staff is knowledgeable and friendly. Free parking.

Adelaide Rogers

2019-05

Now that they do the price match guarantee there is no reason not to go shopping at West Marine come prepared to show the prices online that you find for the products you need and they'll match it which makes them pretty much the most convenient Maritime store around well the only Maritime store around but the staff is always wonderful and willing to help and if they can't they will direct you to where you need to go

Ryan McDonald

2023-05

So very helpful! The energetic staff seemed to know just what they had in stock.

Ryan Rieck

2023-05

Phenomenal customer service. Did everything they could provide a positive experience.

Grant Anderson

2021-05

They have marine supplies and parts. Where else are you gonna go?This store's selection is limited by the small footprint, but they've got the basics.

Michael Menendez

2019-05

Extremely limited selection. Staff had no idea what i was asking for (common sterndrive parts). Nothing in stock. Tiny tiny location. Had to wait forever to checkout due to lack of service.

Allen-Paul Templet

2017-05

Good little West Marine store. Very helpful staff. Ordering in for store pickup can be a good deal.

stephanie schafer

2023-08

Store was a hot mess, no organization.

Bill Powell

2018-05

Meh selection. Ok staff. It is worth the drive to the Bremerton store.

Karliant Karliant

2021-05

Those guys are the best customer service and patience and dedication !!

Max Wheeler

2022-05

The most overpriced place in Washington and Oregon. I recommend shopping elsewhere.

David Elmore

2023-05

A little pricey so you need to watch for the sales.

Elijah Hull

2022-05

Capt doug was very friendly and very helpful. Thank you!

Bruce Bjorkman

2019-05

This guy is awesome easy to talk to very helpful five stars

Brian Woodward

2019-05

Jay is the best! Very knowledgeable, helpful, and courteous.

Chris Nokes Design

2023-05

Love the Gig Harbor store!

Jerry West

2020-05

Helpful folks. Had all the things I was looking for.

Allen Fox

2021-05

Knew what I was looking for and knew their invdy. And knew where to go to find what I was looking for

Bob Ridenour

2023-05

Not the most knowledgeable people

M White

2019-05

Fail on customer service.