4.9 (99)
2801 Hollycroft St Ste 10-B, Gig Harbor, WA 98335
(253) 525-3004
rotorooter.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Cherese Combs
2024-02
Professional and quick service. Adam and Dylan were kind, professional, efficient and skilled at cleaning up a nasty clogged toilet in my home. They not only arrived within 2 hours of my distress call and fixed the problem they even cleaned up leaving everything better than they found it.It was clear Adam and Dylan were experienced and take pride in a job well done. The plan and pricing for anticipated service is disclosed right away so there are no surprises.I highly recommend them to anyone who has a plumbing need. Thank you both very much!
Julia Sheard
2024-03
Adam Van Cleve was wonderful and professional. I felt completely calmed and reassured my plumbing issue was going to be taken care of in a very short time period. He answered all of my questions and concerns and made me feel at ease. I highly recommend Roto-Rooter from my experience with their service technicians. They also were on site within an hour of notifying them. Thank you Adam for fixing my crisis immediately. 🙏🙏Julia Sheard
christopher parker
2024-04
Fast friendly service. The dispatched plumber, Eric, was at my house within a few hours and had our leak fixed perfectly with no problems. Wouldn't hesitate to recommend.
Janice Greenfield
2024-01
Adam was an excellent technician. He fixed my problem and explained what he was doing so I could understand. It turned into a pretty big job and it was the last job on his shift but he remained pleasant, good natured and courteous despite the lateness of the evening when he had already put in many hours of work. He didn't leave my house until he was sure everything was working properly. It was a pleasure to have him in my home.
Lucy Hitt
2024-02
Two heros came to my door last night. Not in capes, but in caps and shoe covers. Dylan and Adam were here for hours last night removing toilets, plunging away at a drain nightmare that I was living in for almost 40 hours at that point. These men were funny, kind, respectful and left me feeling like there were still good men left in this world. Not only did they fix my plumbing, they put a smile on my face that I desperately needed.. thanks guys! You are amazing!!
Justin Morris
2024-02
Adam and Dylan were very respectful knowledgeable and helpful in finding the solution to the clog in my sink. The process was easy fast and effective. I hope in the future my experience in dealing with drain issues I can’t fix is as easy as it was with this company and crew.
Adam Thompson
2024-02
The plumber we had (Adam) communicated the problem very clearly and was very upfront about the cost and how the whole process would work. He was able to resolve the issue to our satisfaction. Very grateful for his time and effort
Melinda Head
2024-02
Never ever, call Roto-Rooter! They totally pull you in by telling you that they can have someone there in 45 minutes and of course you’re desperate because you can’t use your plumbing! Then once they get here and figure out the problem but say they can’t fix it today but still want to charge you for the service call and for the repair which they can’t do right now! What?? But they can come back tomorrow and fix it for $6-8 thousand dollars! $6 thousand to repair the septic line and $8 thousand if I wanted them to repair the concrete too! I refused to pay for the repair that didn’t happen that day (I did however pay for the service call) but they tried to get the money from me! Really? I found someone else to do the repair the next day for $4000 which included the concrete repair. Don’t ever call them! They totally tried to gouge me! If I could give 0 stars I would’ve.
Mariana Amaya
2024-02
Roto-Rooter plumbers are amazing. I can't recommend them enough. We contacted them on very short notice and they were still able to arrive exactly when we were hoping to have their help. The plumbers themselves were also very professional and it was clear that their goal was to fix our toilet while still being affordable. After we agreed to the quote they gave us, the actual job was done quickly and effectively. Hopefully we don't have any more plumbing issues but if we do... Roto-Rooters are the ones who we will be calling.
Madison Yeadon
2024-01
We couldn’t have been happier with the services recieved by Adam from Roto-Rooter. We placed an emergent call after 830pm and he was here with in an hour to fix our drain issue. We couldn’t be more thankful for the timeliness and efficiency provided by Adam and the company.
Lisa Ricco
2024-02
Adam was great and very courteous, fixed our problem within a good amount of time. Really goodto know I can Call him anytime because he is close to my home. Great employee
david meskauskas
2023-12
The professional plumber came to my house within 24 hours to fix my sink . Adam Van Cleve was very professional and informative. I had a great interaction with him. 5 gold stars from me.
Jerry Hudson
2024-03
Service technician 358 Austin Knudson saved our day today with quick friendly and professional kitchen drain cleaning. I would recommend him for anyone needing this service.
John Losavio
2024-02
Had a great experience with Adam and Dylan! They explained my options patiently, and completed the work in record time, with courtesy and professionalism throughout. Recommended!
Mike Nilsen (VikingMike360)
2024-02
The two technicians who came out were great. They were friendly, efficient and answered all my questions. I even learned a few things about how my plumbing was routed. They came out on a Sunday afternoon and now I can go into the work week without have to worry about clogged piping. This was my first experience using Roto Rooter and I wouldn't hesitate to call them again. Poulsbo, WA.
Wesley Gillen
2024-01
Adam came out on Christmas Eve and saved out night. He took care of our problem quickly and efficiently. Very happy with the price and expertise.
Kirsten Alger
2024-01
Adam was very professional, polite and efficient. I couldn't have picked a better drain technician to solve my sink problem. 10/10 Best experience I could have had with this situation.
Thomas Holt
2024-02
This team of different areas within your Company were very polite, listened to me when telling what the problem was. On time explained everything when the job was done also made sure the areas were cleaned before leaving. Great team
Courtney Swanson
2024-01
Service was quick and painless. Both attendants wore sleeves on their work boots and wheels, which I thought was very courteous! They answered all questions and showed me their work.
Rylie Gardner
2023-11
Adam was very kind, professional and informative. He was able to clear a main clog. He kept our home clean, was kind to our dog and cat and us as well! Thanks Adam for saving the day (and our drains)! ;)Services: Sewer cleaning, Plumbing, Plumbing services
Sandra Newhouse
2023-11
Adam came out at night right away and was very professional. He explained what he would need to do and then did it explained again what problems he had found. I am well impressed with him and with Rotor Rooter.Services: Sewage cleanup, Sewer repair
Marshall Oelkers
2024-01
Got to my house within 2 hours, had flooding in the basement from a blocked pipe. Fixed the issue and gave helpful suggestions for long term care improvements.Friendly and helpful.
mike Johnson
2024-02
Adam and Dylan were amazing, they quickly figured out where the clog was, and got our septic flowing temporarily until we can get someone to come pump our tank. Thank you so much guys!!!!
Tess Beckmann
2023-10
My toilet was plugged after trying for 2 days to fix myself, I called roto rooter.2 technicians were here in an hour. Nate and Colin Bastys. They were both awesome, friendly professional and,saved the day for us! Nate fixed our toilet gave recommendations on a kit for the tank, informative so appreciated that.Colin also so helpful with going above and beyond, helpful with getting paper work, using my phone, worked with his boss on our behalf to assist us in being able to pay for there services. Overall my experience with them was way more than I expected. I would highly recommend them and the company.Great full that these 2 young men went the extra mile to help a couple of seniors!Thank you,Tess Beckmann
Lisa Stubbs
2023-12
Workers were sent promptly after we called and spent a lot of time figuring out a complicated plumbing problem. They saved our Thanksgiving with their prompt and diligent work!
Carey Floyd
2023-11
Huge callout to Daniel and Adam for going above and beyond and also below (in the creepy basement) to sort out and fix our plumbing emergency. They worked super hard and still took the time to explain what they were doing and why. I was thoroughly impressed! Thanks Guys!Services: Toilet repair, Augering, Toilet installation, Plumbing, Plumbing services
Ellen Toby
2023-11
We had raw sewage back up into our shower pan. Adam came quickly and fixed the blockage in our sew line. He was very though, explained everything he was doing and was very lasagna to work with.Service:Â Plumbing services
Lowell Yoxsimer
2023-10
Fantastic service. Service Technician 1488, Adam Van Cleve, was professional and communicative from start to finish. A backed up sewer main is no fun, but this experience resolved the issue in timely and clean matter.Thanks for information regarding future work needed to ultimately solve main issue. Thanks again Adam!Services: Sewer cleaning, Toilet installation, Plumbing services
Rachel Phillips
2023-10
I had such a great experience. My technician was Blake, and he was incredibly informative, straightforward, and helpful throughout the whole process. He was quick but thorough, making sure to check a couple of additional things before he left to make sure anything that could have been contributing to my issue was addressed.Service:Â Plumbing
Dana Larson
2024-01
Our service technician was on time, helpful, and made the right decisions to fix our plumbing issues as he was here. We are very happy with the service.
| Monday | Open 24 hours |
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| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
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