Ruff 'n It Dog Day Camp & Cattery

kristi eddy

2024-02

I never write negative reviews. In fact, this is the only one I ever remember doing. However, after having such a negative experience with the new owner of Ruffinit, I feel compelled to warn others. I had been a loyal customer of this business for over 10 years and never had any problems with the prior owners who were wonderful to me and my dogs. My fur-babies who are now seniors had been going there since they were puppies. My problems began this last summer when I was told that some of the days in my 10 day (very expensive) pass had expired. I was shocked! I knew about the expiration policy. However, the prior owners made exceptions for people like me who work in the school system and have several vacations throughout the year where we don't need daycare and are able to stay home with our dogs. I had even discussed this with the prior owner and was told I didn't need to worry about it as a long time, loyal customer. I explained this to the new owner and after arguing with me for several minutes, he begrudgingly agreed to honor it. Fast forward to now, he did it again. He refused to honor 50% of the days I had purchased and told me the exception he was making was only for the summer months. I asked why he didn't tell me this when I purchased the 10 day pass and he claimed he did. However, he absolutely did not! Otherwise, I would never have bought a multiple day pass if I had known they would expire. His tone was angry and he was very rude and condescending (telling me I should appreciate the days he honored in the summer). Seriously!? I should appreciate being able to use days I've already paid for? I also need to mention that I've noticed one of my dogs is no longer excited to go to daycare as she used to be with the prior owners. I figured this was due to her getting older but now that I've witnessed the angry reaction of this owner when he is challenged, I will never trust him again with my pets! I work in a public school system and know a lot of people in this community and I will never again recommend this business to anyone!

denise p

2024-04

We take our very active dog here once a week and she comes home tired and happy. The Webcam is great, it is clean, and Isiah is great with all the dogs. Wonderful place.

Carla Phillips

2024-04

first experience at day care and we can’t be happier..Bobby was in dog heaven and had a great time playing and interacting with the other dogs..Isaiah is a great manager and loves his job❤️Many thanks for caring about my big baby

Nicole Nelson

2022-05

I take my puppy here nearly every day during the week. He is a very active golden retriever who begs to go to daycare every morning. When we get home he almost immediately passes out and sleeps through the entire night. This allows me to decompress after work instead of needing to take him on a long hour walk before and after work- especially right now during the frigid weather temperatures. Dan is very welcoming and flexible. Definitely highly recommend! Love love having this in Deer Park!

Micharla Gorkay Harryman

2023-05

Clean, not crowded..well managed by trustworthy dog lovers. They even have a live Webcam to watch our furbabies. Indoor playroom has padded floors. I can't say enough good things about this place.

BatesDDS of Deer Park

2020-05

We take our dog, Bailey, here once a month to give her some play time with other dogs and she loves going. Dan is always very welcoming and attentive to Bailey. The doggy cam is always nice to be able to check in on her while she is there. We would highly recommend them for your doggy day care needs.

Rachea Allert

2018-05

Very unhappy. Owners do not allow pitbulls. This, to me, shows (ignorance) a lack of understanding and knowledge about dog breeds. I will happily take my business elsewhere and I hope others do as well. OK Corral at Deer Lake or Yuppy Puppy in Spokane will now be gaining my business. My pit bull just spent the night in Deer Lake. He loved it and they loved him. Must be more knowledgeable owners.

Michael Coe

2018-05

They are the greatest. Great handlers and grooming. My only choice for my dog

Sherry Lindsey

2012-05

Wear them out here! Everyone's happier when your pup is tired from a day playing with friends.

Tracy Strong

2019-05

Great place. Great dogs. Conveniently located next door to groomers.

Racer T (Troy)

2022-05

They watch your dog good