The Home Depot

Diane Martin

2023-12

I recently went to this Home Depot to purchase supplies to paint our bathroom. This is my list of which products I liked and which I didn't like:1. Wooster Paint Brushes These were good quality and cleaned well.2. Green Frog painting tape The tape was easy to use and the paint did not bleed through.3. Behr Premium Plus paint. I will never buy this again. The sample swatch led me to believe my almond roca color was a much lighter brown. The result was a darker color and did not cover well. I had to do 2 coats. Next time I will buy a better quality paint somewhere else at twice the cost and half the work.I like this store in general because they have just about everything. That said, however, I would say that 4 out of 5 times the employees that have helped me were not knowledgeable about their products. The company was excellent in rectifying any errors but I would prefer not to have had the problems to begin with.

Kirsten Brannon

2024-04

Spent 20 minutes looking for someone to help me in the garden center to but retaining brick in bulk. Couldn't find anyone. Found someone in lumber. Said that he would call someone to the garden area because he knew that they were goofing off. Went back to the garden are and waited another 20 min.

t l

2024-04

Always great service finding things and ideas! The cashier is so pleasant! , for most the time i use self checkout. Id say the cashier should get a raise.

Rhiannon Bockus

2024-02

Same as all Home Depots, huge and spread out. Apparently, they have an app you can download to search for items and the isles they are in. A worker there was very friendly and found what we needed right away through this app! Very helpful and friendly!

Wesley Cox

2023-11

Quick place to grab nearly anything for your home projects, from tools to appliances and drywall. Today, it was weather seals for doors and windows. Helped by the staff, and it was a quick sub-10 minutes trip for everything to do the job right! Great experience and fantastic people!

B B

2024-03

Just imagining how I would spend my time with spike from my little pony and I think of something and I feel a pull and some person in another parking stall goes yeah right as if he was leading to paradise this is mind reading?

Todd Swan

2023-11

I purchased a dishwasher from Home Depot. Upon its arrival, I noticed an unusual amount of water inside the dishwasher, which I assumed was due to factory testing after a google search said there could be “a trace of water”. However, when I tipped the dishwasher, water came pouring out onto my carpet.Furthermore, I observed that the dishwasher's door did not seem straight. It had a slight bend or arch to it. I considered that it was a sleek design for a new dishwasher and proceeded with the installation.Dishwasher did not work.Several individuals with tremendous experience attempted to troubleshoot the problem. It would turn on and hum, but it wouldn't pump water. Reflecting on its condition upon arrival, I concluded that it was faulty and needed to be returned. I did not have time to wait for a replacement to be delivered, so I decided to return the dishwasher and buy from a local small business. They keep dishwashers in stock and could deliver the same day.I waited until Home Depot opened the next morning to return the dishwasher.As a disabled individual, I face difficulties lifting or moving, especially large appliances. My neighbor loaded it, and I managed to get it on Home Depot's platform carts by slowly pulling the blanket it was placed on. However, the slight incline to the store's entrance caused significant pain in my back and legs as I attempted to pull the cart to the door. Two employees that were moving bark at the time watched the entire struggle without offering assistance.Upon arriving at the store, I was informed that they couldn't accept my return because it was an online order. I pointed out that Home Depot advertises easy returns for all online orders directly to the store, which influenced my purchase decision. They cited a different part of their policy stating that all major appliances can be returned in-store within 48 hours, as long as the order wasn't placed online, which appeared contradictory or at the very least misleading.I acknowledged my mistake in bringing the dishwasher to the store but explained my difficulties in transporting and that I had already brought the dishwasher to the store. Still, they insisted I should take it home and schedule a time for them to pick it up. Despite the dishwasher sitting in front of them, they refused the return. I continued to argue and after they made a few phone calls, they maintained their stance, only this time they threatened not to authorize any sort of return because the dishwasher had left my house. Frustrated and realizing that escalating the situation wouldn't help, I decided to leave and contact Home Depot customer support.Upon reaching home, I called customer support, and they explained that it is their practice to have returns picked up from the customer's home, but as a courtesy. However, I asked if I could return it to the store, to which they confirmed I could. I shared my experience with the support representative, who apologized for the way I was treated, especially given my condition.She clarified that coding the return as "item already in the store" was a common practice and that there should have been no issue with my return. Although I had the option to return to the store that denied me, the online customer service representative ultimately scheduled a pickup from my property. This was to prevent further interaction. The representative also offered compensation towards the future purchase of a dishwasher, which I declined due to my urgent need for a replacement now. I may call back and see how long that offer would stand. It would come in handy down the road.Unfortunately, I couldn't leave the dishwasher in my vehicle as I needed all the seats for my children. This forced me to attempt to unload it myself, resulting in what feels like a slipped disc.In conclusion, I strongly advise avoiding this store at all costs. I know it is difficult because there are limited options in the area, but it is not worth the trouble. They are not in the business of doing the right thing.

D E W Adventures

2023-11

This home depot sucks for customer service. I went in looking for RV antifreeze and asked this young man by the entrance. He said yeah it on isle 27 about half way down. Well that was in the middle and at the back of the store. I got there and it's the plumbing fixtures. So I asked the next guy I saw. He said yes I have some up in the front of the store by self checkout. So I walked back through the whole store and low and behold there's none there. I went back and found the second guy and told him there was no RV antifreeze up there and he just says oh well... I don't carry very much stuff for cars.. the people who work there are idiots !!

Leigh Reeve

2023-12

Dangerous place if you are trying to not spend money. They have household items...gardening supplies...building supplies...plumbing supplies...plants...paint...carpets...electrical supplies...oh my goodness!!!!! My husband put me on Home Depot restriction!!! Did I mention PLANTS AND TREES 🌳 🤔 😳 😅

jacob otten

2022-05

Garden section only this trip, the plant selection was great got decorative grass for the duck incloser and a few herbs for in the chicken area. Staff was helpful and polite plus its always nice to get the military discount.

Karess Serenity

2024-01

Update your hours...says updated 2 weeks ago that its open until 8 but it's not 8 and they are closed. I'm updating my review to include the fact that there was some sort of power outage or electrical issue I don't actually know because no sign was posted or did the employees tell the people outside, but I do think the posted hours are correct?

Adam Dickinson

2019-05

It is very well taken care of. I went in there and filled a big order for a housing program. It was very easy to take three carts in there and fill them with stuff. When there wasn't enough of something, an employee near by helped us get more from up above. It was a good experience. I like it there.

Sandra Mow

2024-03

Needed help getting item I was sent to purchase. Was knowledgeable and helped get the correct item.

hambone

2023-11

A lack of respect for their customers, but especially veterans. After attempting to shop here, my father and I were greeted with an unhappy, rude, and snarky employee at the checkout. He made unnecessary comments about our total after discounting a broken item with, "Oh, would you look at that.." and "Ok, your total is a x, a whopping $6 difference". Before my father went to pay, he showed the cashier his military ID as he is a veteran and Home Depot offers military discounts. The cashier immediately started an argument with him about how it's, 'against corporate policy' to scan his card and, "you have to do it on the app". The cashier absolutely refused to apply the discount and even told my father that it wasn't his problem and it's my dad's fault he won't apply the discount since he doesn't have the app.The odd part is that not even a week ago my mother and I were at the Home Depot in Pasco and the lady assisting us told my mother, "Thank you for your service" and happily added the discount after my mother showed her ID. Is it against corporate policy? If so, fire the lady at the Pasco location because she clearly violated the policy and even had the gall to thank my mother for her service. The absolute nerve. Yet, this cashier in College Place is willing to start an argument over the same action? Not to mention the Hermiston location also doesn't enforce this 'corporate policy'... Either way, my father didn't pay and we walked out. Why support a business that treats their customers that way?Needless to say, this Home Depot clearly doesn't value their customers and has no respect for veterans. I advise others to support the Home Depot in Hermiston and Pasco rather than this one as they themselves don't support you.TL;DR- Rude cashier refuses to honor father's military discount as it can only applied through the Home Depot app due to 'corporate policy'. My mother and I went to the Pasco Home Depot 4 days ago and they had no problem honoring discount without the app. The irony. Guess it pays (or lack thereof) to be a jerk.

Katy Waxbom

2023-05

I had a great experience at the College Place Home Depot. Margaret Muriu was so pleasant to work with and answer our questions. She is a very positive person! Every employee who saw us asked if we needed anything. Several were prepared to hunt items down for us that weren't on the aisles but were said to be in stock. The plumber employee we talked to at length (I forgot to get his name) was so knowledgeable and helpful in the information we needed. We even got help loading things into our truck. It was the best experience we have ever had at a Home Depot and we will continue to shop at this store even though we live two hours away.Thank you all!

Nat Small

2024-04

Tried to buy electrical wiring. They don’t even have someone available to unlock the cage that it is kept within.

Scott Barnett

2019-05

Great selection of products. Just working on redoing our soffits and added patio lighting. Just wish they could get the card scanners working properly.

Jeni Lara

2023-08

My experience started when I first walked into the store loooking for lightbulbs 💡 nayeli was amazing told me what lightbulbs would be best for my needs after I asked her about a carpet cleaner. She took time to walk me to the rental station where these awesome employees helped me out I believe her name was tiffany she really helped me out and pointed me in the right direction. While i was waiting Mike had a really cool conversation with me. It really made me feel welcomed into the store. Last Hernan cashed me out he had a great attitude and also a beautiful smile! Thank you to all employees that made my experience at Home Depot GREAT!

Lem Gaswint

2023-05

Drove 100 mi to pick up a lawn tractor that I had seen on the website and then called and paid for. Only to find out it was an prior years model in need of repairs. The manager, Melody I think was her name, wanted to make it right and while she couldn't quite give me a zero turn at the same price, she gave me enough of a discount that it was well worth it. Thanks!

Cody Berg

2024-03

Gotta be my favorite store in Walla. Too easy to spend money though >=-0

Jay Brigham

2023-06

Lousy customer service. Bought a new range and had it delivered. They installed it wrong and I couldn't open the drawer or cabinet next to the range. Had to wait a week for them to send someone out to fix it so we didn't VOID the warranty. When they came, they still didn't fix it, they said we would have too hire an election. After they left, it took ME 6 minutes to pull out the range, turn the outlet over 180 degrees and fix the problem. The nearest Lowe's in just over 50 miles away in the Pasco, and I now know,,, it's worth the drive.

bill koskela

2024-04

It's fun finding things on your own

Todd Shepard

2024-01

Wonderful staff. Well organized and stocked

Nomad Grappler

2023-07

No veterans discount without signing up for some nonsense program. If I have a valid VA ID that should be enough for the 10 percent off. Unfortunate that I can't give it zero stars.

Robert Bliss

2023-05

Smaller Home Depot, but friendly staff. We needed paint samples late, and an employee walking by stopped what they were doing and got them done. They didn't work in Paint, but they were still willing to help us out.

Merrel Phillips

2023-05

I stopped at the college place home Depot for the last time in my life today. I needed some nails for a aromatic mailer that I have. The price on the shelf said $89.98 but when I got to the counter it rang up at $118.98. I told the employee that was not right. He informed me that with inflation none of the prices are going to be right. I informed him that it is fraud to post one price and then charge another. He just shrugged his shoulders like it was no big thing. News flash, it was to me. They have lost a customer for life. One that has had a contracting business for over 4 years. Cheaper for me not to sue over fraud. More expensive for them to lose my business for life. Good luck y'all.

Peggy-sue Tarwater

2021-05

I had a problem that was totally my fault. The customer service team got it totally worked out for me. I really appreciate their effort.

Laura Lynn

2023-08

Flowers are dying. They're hardly watered. Slow line in the Garden Center. The wait is usually 10 or more minutes long. Management refuses to get extra help in that department.

Rosemary Joy Espinosa

2023-09

Can't go wrong here. You need it they have it! Love the map on the app so you can get in and out much quicker!

Michelle D

2020-05

The staff are always super friendly. They speak to my young boys and make them feel welcome. I know sometimes staff can be hard to find, but shoot, have you seen how crazy busy the place is? Clearly, they’re helping other customers so I don’t let it bother me. From reading some of the reviews, I feel like patience is a virtue many people lack these days. My family loves our weekend trips to “The Depot” as our 3yr old calls it!