Julz Animal Houz Burlington

Travis Garrison

2024-04

Fantastic pet shop. Great people behind the counter and excellent dog washing area.

Gavin Zabel

2023-10

$40 to wash my own dog is a disgrace I used to come here when it was $12 to wash my dog, it’s $25 with nail trim and other perks everywhere else. This place offers none of that without charging you an arm and a leg. Highly recommend not going here.

Sareena Presnell

2023-10

Julz animal houz is great. They are helpful. I forgot food at the store and the owner delivered it to my house. They were great at helping me with all the issues I have going on with a house full of 9 pets

lexie nestlebush

2023-05

My hubby and I went in to this wonderful pet shop today for the first time, the staff was amazing. They greeted us when we walked in and offered to help us and answer any questions. A very kind lady offered us some cat food samples and our kitty loved the food. So we will definitely be back and will be our go to place now for cat food and supplies! Thank you for the samples, we very much appreciate the kindness!

Amethyst AM

2023-05

*Buyers Beware* of buying product from Julz Animal Houz – fairly convoluted return policy and bad customer serviceI started coming to this store last year. I have a picky eater pup and I expressed that concern to Julz on day 1 that I was struggling to find products that my pups would eat . I mentioned, there is a pretty good chance my pup won’t like the food and ask about their return policy. They said “even if the bag is half gone just bring it back for a refund or exchange. All we need is the barcode to scan so we can get credited from the supplier”.My boyfriend and I purchased lots of dog foods, dog treats, and food toppers Throughout the year. Every time I needed to exchange or return, there was an excuse or a new policy that was never disclosed before. Every time they needed to ask their manager and the manager was not available. The very worst customer service I have ever received.My last experience with them, I spoke with the store manager and she didn't care that I did not see a return policy BEFORE the time of purchase. She was yelling the whole time and acting offensive. I don’t get this kind of behavior as I have been in retail for well over 10 years and never treated a customer like that.So, I learned very quickly, that even though I am a frequent customer, when it comes to exchange, the service is non existing. Your policy has to be clearly and visibly disclosed to the client BEFORE the time of purchase. A return policy printed on a receipt, but not posted in the store, is not appropriate, as we would be unable to access it before the purchase.**So here are some of their policies you should be aware of**For a full refund, you must return the item within 10 days, in its packaging and must be over half full. And after that is 30 days and they claim they will exchange it for you. But wait there is more ** this doesn’t apply to Everything in the store. They will only return or exchange on items where the supplier has the “money back guarantee” where they can be sure they get their money back. How would you know? You don’t ! you’ll find out when is too late and you have already purchased the item. Also, they do not return or exchange dog treats, chews, food toppers and many more things that I am unaware of , because none of these little details are displayed in store or explained to me in person by their employees unless you want to return something and that’s when you learn their convoluted rules.I have attempted to do returns maybe a total of 3 times max and only one time I was successful and that 1 time I have to come back twice! Apparently they flag you, if you have returned more than 3 times and after that you cannot return or exchange ANYTHING, period! How do I know that? I didn't until the screaming manager explained it to me while refusing my return A which was done within 10 days and with a receipt. She basically said, from now on you must be 100% sure of what you are buying because we are not doing any return or exchange for you!*Note* Customers want transparency and this new system policy is targeting people using a valid return mechanism. Buyers take your business where they honor their return policies, instead of applying purchase rules that are neither transparent to the customer nor the retail outlet.Absolutely agree with previous comments about their bad business practices and awful customer service. Please read the owner’s responses to those who don't agree with their business handling. They feel almost entitled to be rude and hostile.Julz- learn about customer service etiquettes, how to speak politely, offer help in a timely manner, put yourself in your customer's shoe and be honest with your customers!I was not rude; I think it is essential to let the public know exactly how Julz does business. I can't value your business if you can't value your customers. I will continually tell anyone I know to go anywhere but this place. No wonder the store is never busy! Plenty of pet stores that want a happy customer.

Brady Meador

2023-05

Nothing negative to say just wanted to let people know that the self baths are closed as to save some people the gas. Staff member was super nice about it and gave other options although none were really feasible. Staffing is tough and I get that so I hope that the baths open up soon as this was my favorite place to bathe my pups :) Have a great day!Edit to respond to owner:Out of respect to your customers if you have a service that you are known for that you are temporarily not providing then post it on the home page of your website. Do not make customers drive the 25 min to find out by a piece of paper on the door. Update your website or respond when the baths are back open and i will change the stars to 5.

Kay

2021-05

Very clean and well stocked store. Super friendly staff that is very knowledgeable on anything pet related. A must stop for your furbaby.

Angie Cavanaugh

2022-05

Staff are always happy and helpful. My dog loves coming in to pick out his treats. They carry non raw hide beef cheek chews that are excellent for teeth and my dog loves them. The shop is bright and easy to find items in. I love the bath area and they even have a scale so I can weigh my big boy! Just a great place to come! Support local small business and great people!

Kristin

2022-05

Great place to take your dog for a quick wash! Especially with grooming appointments being so hard to make - these baths are a savior. And then she gets wonderfully priced treats from the raw bar to take home! I just happened to come in Wild Wednesday and received a discount and couldn't believe how great the prices were! Prudence and I are regulars here now

Dark Lord Gnasher

2022-05

Staff exceptionally helpful and friendly!!!Store is clean the bathing area well stocked will bathing supplies. Area also very clean. The pricing was nice at $18.00 for each dogWith 2 dogs one lab /german mixThe other a long haired caucasian shepherd. Both dogs was able to put in the walk in tub together making the experience wonderful for 2 dogs having never been in this type of environment beforeSo a win win for everyone except for dog lady cleaning up the long hair every were.thank you !!!!!

Berlin Cobb

2020-05

Super amazing pet store, they have great treat options and I absolutely love that they offer self wash stations. My Shepard is so hard to wash and fluffy, and I got out so much under coat and the best part is you get to walk away from the mess! And not have a ton of dog hair everywhere ! And the lady who works there is extremely nice. Just a great place !

honey badger

2023-05

This owner needs to close self wash if their losing money on it. Not raise price to $43. Bad business practices. Also go to customer service classes . Read owner responses to those who don't agree with their business handling. No wonder not one person in the store. (I'm a miss not sir)

Jacob Rindal

2020-05

Great pet store. Always has amazingly friendly staff and definitely cant beat the price to wash your dogs. It was just under $20 after tax and they provide a nice big heavy duty towel, air dryers, shampoos and conditioners.

terri thomas

2020-05

What a beautiful new pet store! The team is so friendly and knowledgeable. They actually have pet nutritionists that will help you choose from their high quality and raw foods - based on your needs. Can even get allergy testing info to help troubleshoot issues. The pet wash station looks so easy to use - can’t wait to try it.

Andrew Blackstone

2022-05

Super amazing pet store. The woman working there is incredible friendly and knowledgeable..I Love this place. They even have a place where you can wash your own dog.. if you haven't been in here you're missing out.

bluecho872

2023-05

Super friendly staff and this is our favorite place to use the dog wash. So much merchandise and pet food to choose from. They even have frozen birthday cakes for your pup!

L H

2020-05

Sincerely caring staff with great quality pet products. I have SUPER fussy dogs and I've been able to find things even they like. Only downside is that I travel and nor sure I can find these brands elsewhere. The treats they have are unique and mostly well received by my pups. A bit on the spendy side, but worth it.

Travis Halterman

2022-05

Good selection of treats and goodies. Food didn't align with what we normally go for but that's no fault of theirs. Great access to bathing stations. Friendly staff, also knowledgeable.

Anthony Sherman

2020-05

Awesome self wash area! We brought our golden in and they explained everything really well and had everything we needed. They also sell raw food which is what we feed our dogs so we're happy we don't have to drive as far to get it! So happy this store came to our area!

Lisa Howard

2023-11

The team was very helpful when askedAlso didnt hover over us. Let us just browse.

Kristi Guske

2020-05

Julie and her staff are very knowledgeable and friendly. I have been going to Julz Animal Houz at her Marysville location for 5 years and I will never go anywhere else for my pets needs. The Burlington store is equally as great as her Marysville location They carry only the best, high quality and nutritional foods. This is a one stop shop. Julz has a wide variety of foods, supplements and healthy food items. Also collars, leashes and pet beds. The list goes on. Julz also has self bathing stations. Bring your dog and they supply the rest. You will not be disappointed about bringing your business here.

Lauren Kelley

2022-05

I am a certified professional dog trainer who currently resides in Oregon and I make it a point to stop by here every time I am in the area visiting family! It’s always fun to see what products they have because there are always some differences from one natural pet store to the next.

Sunshine S.

2020-05

Julz is the the best healthy pet supply store around. They have self dog wash dog bays, raw food for dogs and cats, certified pet nutritionists and offer nail clipping one day a week in store. Selection is like no other pet atire I have ever been in.

Jennifer Thogersen

2020-05

Most amazing pet store ever!! Absolutely love their staff and products! Huge raw selection and treats galore! Washing stations can’t be beat and the price is right on track.

Kathy Hobson

2021-05

I wish I could give it MINUS -5 stars! Horrible customer service! I was quoted $57.99 AND the store sticker said $57.99...but I was charged $62.99. When I noticed it i went back to get the STICKER price and was told NO! They will NOT honor the quoted and sticker price!!! WTH?!?! I also called the Marysville store, as I was told there was a manager there. There wasn’t, but I told that employee what happened and she said she wouldn’t honor it either!! I will NEVER shop there again and I hope you DON'T either!!!!!!!Post it! That is a LIE. That lady was outside the entire time I was trying to get your clerks, to HONOR the posted price! She was “trying” to get her dog to sit and stay, while she entered the store first...it wasn’t working! First of all...she should have been focused on her surroundings also, as I was...they both were off to the left side of the door (going out). There was absolutely NO reason I shouldn’t have been able to exit that door! Second....I couldn’t have slammed the door because it opens OUT! You don’t hold the door to close it, it closes AUTOMATICALLY! And lastly....she shouldn’t have had her dogs toes in the way of the door opening to begin with!!! She would have taken his toes off if she opened the door!! All common sense!!!!DON’T shop at a place that has to LIE to try to make themselves look good, and deflect the truth!!!!!

Beth Edwards

2020-05

To start - I'm a boutique pet store fanatic! For years I've scaled Washington state, and every state I've visited, stopping in at every store I could find, always in search of fresh food, packed with nutrition and responsible sourcing that my animals would actually eat, ravenously. I also look for treats that fit that bill, as well as toys and dog clothes (because every dog needs a good sweater), and when I found Julz Animal Houz in Marysville, it was as if the Heavens opened and Jesus himself came out singing. I frequented that store for years because they carried stuff no one else did and the drive was worth it to me because I LOVE my dog and my cats and am a true believer in pet nutrition. But then Jesus started singing again when I found out they opened a second location, almost in my backyard! I stop in nearly weekly because its the weekend and whose dog doesn't need something fantastic over the weekend, and whose cat doesn't need something new to make them crazier? The best part of Julz are the people that work there, because they care about nutrition and animal welfare just as much as I do. In addition to the food (frozen raw, dehydrated raw, canned and kibble), they offer a ton of treats and a lot of different and wonderful homeopathic additives for everything from anxiety to cancer (turkey tail mushroom!). In addition to meats, their frozen section offers up a really great variety of milks, cheese, broth and greens mixes, frozen treats and birthday cupcakes, Its really a one stop shop, and the epitome of what a "Boutique Pet Store" should be!

Jen Milton

2022-05

First visit the other day. Super friendly, knowledgeable and helpful staff. Reasonable prices for the high quality products they offer. Nice to have a quality store in the valley again.

Dry Connection Cleaning Service

2020-05

I have three French bulldogs and a Boston terrier that require healthy food. When one of my dogs kept getting skin allergies I consulted a pet nutritionist and was told to get them on a raw food diet right away. After doing some research I found Julz Animal Houz✅ Now I buy all my food, flea medication, and pet supplies at this pet store💕🐶Well cared for animals live longer

Debbie Jacobsen

2021-05

Friendly and knows their products. Also has a frequent customer punch card . Thanks from my girls

Cole Coleman

2021-05

Store looks amazing but I was told that children are not welcome. Anyone under 18 isn’t welcome which I find absolutely discriminatory. Because of this rule...even during COVID restrictions I will be sure NOT to shop here.