GameStop

Sean T

2024-03

Friendly, knowledgeable staff that answered all of my questions, were super patient with my daughter and I and just a generally good experience. Sad to say that I didn't catch the name of the employee, but they were working on the date of this review. Give them a raise!

Nick Wood

2024-02

This is the second time I've came here an hour before they're supposed to be closed. And they're not open... Very disappointing since it's a 25 minute drive from my place. Almost 2 hours of driving, just to have them be closed early. Thought the first time was rare, so didn't think I'd need to call and make sure they're open. Guess I'll have to from now on. Or maybe just shop somewhere that has accurate hours...

Тимофей Зверев

2023-12

I buy PlayStation 4 slim seller was so goodHis name Jordan

Jordan S

2024-01

The costumer service is great! Bought a 151 Pokémon ETB from here and pulled the best card from it!

B.

2022-05

Man, I hadn't stepped inside a Gamestop in WAY too long, and I forgot how much I missed the place. We were the only two customers in the store almost the entire time we browsed, and yet the person working made sure to stay super courteous and friendly while stocking shelves and keeping busy. They didn't stalk us around the store asking if we needed help every 5 minutes, which was SUCH a blessing, and yet they still found multiple opportunities to be aware of what we were looking at, in case they were able to point out sales or upcoming releases that were relevant. And when I mentioned my Alice in Wonderland obsession and that some people think it's odd that I collect playing cards, they shared some quirky little things that they geek out on and collect as well! 🤗This associate (wish I were better with names) definitely has the chops for store leadership, and so I sincerely hope they're moved up the ladder soon. I'll happily continue shopping there, as long as they are working the counter!P.S. They were right btw, the playing cards and tin are totally cute!

sand on toes

2023-06

Justin was very nice, friendly, knowledgeable! Traded in some games and got a decent price(anywhere from 10%-30%) and they called promptly when a game I pre-ordered arrived! Thanks Justin! :) Keep up the great customer service!

Meghan Renee

2020-05

Just picked up a new headset, and Scott was really helpful! He was funny and knowledgeable, definitely made the trip way better for us.

Georgia Warner

2020-05

Awesome! Staff was very patient with my 8yr old and myself. Honest Clean and organized store. We visited twice in less than a week. The first visit we browsed for about 30mins, second visit, sent my 8yr old to do his own big boy purchase as I waited in the car by the front door. They helped him with his card and cash transaction honestly and with kindness!!👍

Joy Clyde

2022-05

Informative. Helpful, friendly and kind. Not pressured at all. Definitely returning soon. Can't remember managers name but kudos to you and your team.

Eric Vazquez

2021-05

I don't understand, if I couldn't get a return guarantee on a power supply without dishing out an extra $5 just to be stuck using they're in-store credit, using that credit toward another device AND paying the difference, why I couldn't purchase another guarantee for the new device. I made out in the end, it's just that the policies don't make sense. Also they inputed my number in wrong and another customers member info was on my receipt.

Richard Thompkins

2022-05

Marcus is the best manager! Time after time, he goes out of his way to meet the needs of customers like myself. His customer service is greatly appericated.

D. J. Mason

2024-04

Nice little store.

alan c

2021-05

Came here today to see what I could get for my Xbox One controller that was malfunctioning but the manager was not available so couldn't even see how much it was worth. Went to buy a new blue one and brought the box up to buy it but they were out of stock. I said I would buy a red one but they didn't have any in stock. I said okay fine can I get a regular black one but guess what... They were out of stock. Just empty boxes hanging on the walls. How is this place still in business?

Garrett Hedrick

2021-05

Was very excited to check our the GameStop in the new town I moved to in Bonney lake and was beyond disappointed in the store leaders lack of caring about anything going on. Didn’t get greeted when walking in the store or talked to until I had to get his attention and he just had attitude the whole time about any sort of question like he couldn’t be bothered. As a former GameStop employee and someone who loves the company this was the worst experience at a GameStop I’ve ever had.

Datsmo Racer

2022-05

Will not be going back to this one. Only one decent person was working when I went in. The others where a bunch of purple haired man haters. I would rather order online and wait two weeks before I went back here.

TheJaeger638

2017-05

Was helped by Thomas today during our visit. My wife and I had called ahead to check on a game which they had and held on too for us. When we went to pick up the game we found a few other games we were interested in. Thomas informed us of the 4 for $40 deal they had. We had three games picked and were having trouble finding a fourth. He recommended a game we had actually just picked up at another game stop. He worked us a refund on that game and included it in the deal. Thomas was very polite and courteous during our entire time there. He was knowledgeable on all games we discussed our had questions about. Great store and great employees

Kyle Riker

2020-05

Lack of customer service and concern. When a store employee says a price and gives their guarentee that you'll get that price until a certain time. And then you hold up to those restrictions just to find out that said employee was wrong the store manager should step up and honor the original deal made. $7 dollars really isn't that big of a deal but when you are on a budget trying to make Christmas work it does matter. Then to be met with such indifference about their screw up and inconvenience is beyond frustrating this is not the quality customer service and experience that Game Stop is supposed to be known for. I guess I will stick to shopping online. Because you'll get the same quality of customer service from a computer that you'll get from this store.

Bob Dobalina

2018-05

I enjoy the shop as do my kids. Clean and orderly. So far the employees have been able to answer all my questions and even mention offers or coupons to help me save a little. That is appreciated.

Jacob Sherry

2020-05

The staff has a lack of concern and an unwillingness to solve any problem you may have. I purchased a used game and when I got home I opened the case and there was nothing in there. I thought okay no problem I'll go back and get it. When I got there they checked their inventory and told me everything was current. Besides the unwillingness to admit that their inventory could be off by 1, when I asked to check if it has been misplaced the lady behind the counter turned to the counter behind her and said no. So now I'm left with a $20 case that goes to a game that was released 8 years ago.

Lori Kreiner

2018-05

I am very disappointed at the costumer service and getting their stuff together. They use to be good and very friendly, but wow. Today I took my boys in there and first my youngest picked out a game with a $19.99 price tag on it then when he went to purchase it she said sorry we forgot to remove that tag it's actually $59.99 then says do you still want it. I mean really you just tripled the price marked. So then my oldest picked out a game and took it to the counter she rings it up and then goes to get the game then comes back and says we don't have that game sorry someone put it back on the shelf. I mean really talk about incompetence . So of course we left with nothing. I don't know what happened to the guys who use to work there but they need to come back they were always very friendly the games were marked with the right prices and they didn't have cases that had no game on the floor. Please bring them back or at least people who can do their jobs right.

Jennifer Swegle

2021-05

Robin is really nice at the front desk. She really tried her best to figure out my sons switch warranty information. Thanks Robin for fixing it!

Amber Gonzales

2019-05

My experience was not as good as I was hoping. When you first walk in, there were so many cool goodies it’s amazing. But I started to look around and there was this huge clearance rack. There are at least 20-25 funkos on this rack. I picked out 2 of them and I was ready to make my purchase. The cashier proceeds to tell me that they are not ringing up for clearance. I told him I found them on the rack, behind everything else on there. He then proceeds to tell me that none of the funkos are on clearance as the stickers would say that, making me feel stupid, and then told me that they had no where else to place them so they just found somewhere. When I asked why they were false advertising and not honoring it, and then why they didn’t have them in the back, both the cashier and the one testing games behind the counter stated the store manager didn’t want them in back stock. He then tried to upsell me and told me that they had a buy 3 funkos get one free. They should have done the right thing by honoring the clearance, but I ended up leaving and taking my business elsewhere. Working in retail, you should honor what you advertise... very disappointed in the service.

Brandon Smith

2023-05

Amazingly nice staff , good deals good prices , one the bigger game stops around .

aaron schultes

2017-05

Best Gamestop in the state! Staff Is Always Very Friendly, Nice and Knowledgeable to every need, want or to finding that something you didn't even know existed but now need! Great Staff and I will always do my Gaming Business here and have for 10 years now! Amazing store setup also right now with christmas less than a week away! This staff will go above and beyond to help you , i refuse to go to another gamestop again!

Justin Rogers

2019-05

got to love it when they give your account away to a Crack head, then give you grief about the account, also had issues with returns and trades sadly, there is some good staff there but I have gotten into a lot of arguments, there over pre owned games I purchased then had to take right back because they didn't even work!

Correct Remodel

2020-05

Its a cool little store but overpriced most of the time they do seem to cater to a younger generation but they seem to forget was it not the older generation who where the pioneers of gaming. Dont forget the older guys . New knowledge is powerfull innovation but older knowledge who has learned to learn from others mistakes is priceless..

Paige Ross

2020-05

Mandi is one of the worst representatives of GameStop I've ever encountered. She makes sarcastic comments if you don't give her numbers. By numbers I mean preorder percentages, warranties on games, or pre-owned sales percentages. If her attitude was less of the parodied GameStop employee you see on YouTube videos, I would be more inclined to help the store with GPGs (warranties), buying pre-owned, and even preordering. I've gone to the Bonney lake GameStop twice and I've had negative experiences with her both times. First time I thought it was just a bad day but my views were reinforced with the second. I hate being THAT customer, as I know the stress that GameStop employees go through but I'm not going to be continuously treated that way.

Kelsy Pearson

2019-05

Store is always clean. And since they rearranged, it's more open feeling. Super friendly and helpful staff. And seems well stocked

Jeremy England

2019-05

Very short and rude on the phone. During the last day of the Xbox One X trade in deal with Xbox One/PS4, the store didn't have any more Xbox One X and would not honor the deal. Was told very short that no GameStop has one for 100 miles. Sounds like piss poor planning from Gamestop running an incredible deal. This further supports my lack of interest in this company.

Starr Wahl

2017-05

They guy was rude! Also my step father returned his game that didn't work.. and forgot he stuck his another brand new game in the case as well..... called the next day and nope they had no clue what he was talking about. Never will I go here again!!!! Can I give them no stars!!