The Home Depot

L

2024-04

I grabbed two 2.5 qt fruit trees and they were on sale for $15 for 2, but the cashier said it's the small size fruits. I was super confused and went out to check. Guess what? All of the pots in front of the sign is 2.5qt size! I then asked an employee and he said they can manually change the price since it's right in front of the sign, but when I went back to check out again, the "head cashier" said they have no control over garden prices and she can't give me a discount. I don't know what it means, but be careful of false advertisements here.Ps. Even if the sales period expired, the sign is still there which means the price is valid. However, nobody has any authority to do anything here or be responsible which is quite pathetic.

Mark Fitzsimmons

2023-08

They have a wide selection of home repair and renovation items, from tools to supplies and from appliances to finishings. The prices are usually competitive. The drawback is that the staff aren't always knowledgeable or very helpful. It's hit or miss.

Dry Connection Cleaning Service

2024-02

I have been remodeling my home getting it ready to sell. I have been at Home Depot pretty much everyday for the last month, seriously EVERYDAY🤦‍♀️Kari has been so nice and helpful each time when I can’t find something in the storeShe has saved me so much time and money! Kari went out of her way to find every product that I needed and helped me find the best prices.She is a huge asset to Home DepotHolly

Tyler Sudeck

2024-04

It's HomeDepot. You get what you expect.If you have nice weather or are going any time other than early or late, you might have to look or wait a little for parking if you have a trailer. Also lots of day laborers that hang out at every exit if that's your thing or a concern. Otherwise it's like any other spot, perhaps a little better since it's in Bellevue and not Seattle.

Jonathan Flom

2024-04

You know what's fun? Trying to find someone to help you at Home Depot of Bellevue. The number of times I've looked straight into the eyes of an employee and they seem to look right through me is pretty bonkers. When I finally flag one down (and I'm there with some regularity, so this isn't a one-time occurrence) they always seem grumpy about being asked a question. It's also fun when they make me feel stupid for not knowing something. Today, I was asking for some help on the right drill bit and screws to mount a lock box in concrete, and he looked smugly at what I was holding and told me I would need a different kind of screw, and told me roughly where I could find it, but that was the end of our exchange. No offer to help me find the right anchor. No question of what kind of drill I had -- just a snide "Well, you can do it if you have the right kind of drill."I know Home Depot really caters to pros, but they don't seem to take kindly to amateurs. Honestly, if you know what you need, chances are Home Depot is where you'll find it. But if you're an not expert-level DIYer, and you need a bit of helpful advice, best to avoid this location.

hax gaming

2024-03

I’ve been to this exact location plenty of times which is convenient because of what I do for work. The service here is pretty good for the most part. Most employees are awesome now there was one incident with an employee in customer service which was annoying and should not have happened but for the most part the employees are awesome. This location also seems to have a good stock on whatever you may need to go purchase.

Nagaraju Rajuri

2024-04

Most of the times I was able to pick what I was looking for. My main complaint is that staff won't be available to help you in aisles and requires lot of walking/ time to find them.It's easy to check out and returns as well.

Kerry Rodgers

2024-01

I shop here often as they have a great selection of items and are always willing to help out. My only complaint, is, as it has occurred more than once which I will no longer do, is ordering paint for pick-up as both times the color was not added. I went in yesterday (1/6/24) around 4 pm to have the color added and the young guy at the paint center rolled his eyes, made no eye contact, and walked away to add the paint. Minimal customer service with him. Everyone else in the paint center are very friendly.

Steve Hiday

2022-05

I frequently visit the garden center here and always find what I need. This Home Depot stays pretty busy, especially on nice days and all weekends. There are literally tons of options for soil, compost, and the full range of landscaping needs. otherwise it's your standard Home Depot with all the tools and appliances you would expect.Olympic Otter

Kamel Shikh

2023-06

They have very good inventory ,and that is the only best consistent factor about HD. Most of the time they have what is needed.and we appreciate that very much, But their customer service is not good., Actually sometimes it is terrible.And those employees in different shifts who work in plumbing department are MIA & have grumpy & rude attitude most of the time, not Willing to help customers.Update09.2022 Jerry in plumbing dept. Has a good customer serviceSo best is to search for what you need& find it on HD app , and for advice how to install, or how to use , it is better find other ways , but don't ask home Depot employees ( they don't know, or not willing to help) . You are lucky if you find a nice employees who is willing to help, and know how.Electrical department guys most of the time missing even in different shiftsHardware dept. guys are nicer if you can find one.And most of HD cashiers I really don't know where they find them. They don't represent HD in a good way, or HD spirit.They give customers the feeling that they don't care weather customers buy, or not buy. It is the same for them. They are not welcoming .They are clueless, slow moving, not customer service oriented, not customer satisfaction goaled, sometimes you say to yourself, oooh(****) how come I ended up with this cashier.At the same time ,you get to ask your self, if these people don't like their job,or their place of employment then why they work here @ the home depot. All they are doing they are not contributing to make home depot better, and they bring their negativity into Home Depot. and also making customers don't like shopping here.Return counters workers are differentUpdate 09.2022 observed two return casheirs give very hard times to two return customers at the same time. It took both casheirs each about 15 to 25 minutes to return the items to 2 separate different customers while we wait in line. Heard some of their questions. I swear they were almost like interrogation to those nice customers WOW.05/2023 H.D. replaced one bad return casheir pair with a worse return casheir pair. From bad to worse( in every category) here is the photos of the new pair. If you want to know what a terrible return experience is then let this pair serve you. You feel H.D. is desperate in hiring these people, or H.D. had lowered their hiring standards.Update01,2,3,4, 5.2023Noticed more available HD helpful employees in many dept. Justin (J.E.T) in Electrical dept will go the extra mile to help customers. Thank youMost Employees are so overwhelmed, and not willing to help.HD phone customer service is like run around , and get tied up on the phone for so long , and then at the end , just get no where.Their paint brand Behr is not really good, it is so thin, and it drips easily, and you have to apply several coats to get good coverage, it takes little longer to dry .it is not durable , it does not stick well, peels off after short while,unless you choose the most expensive top level ,but then you are spending so much money unnecessary. When you can choose another brand that performs much better,and do real well such as ValsparThey also have truck,and tool rental .and customer service in this department is also terrible.

Michael Dodd

2021-05

Pros: low prices. Convenient location.Cons: Not enough parking. Many rude employees. They answer the phone 50% of the time.Have made dozens of trips to this store and had some good and bad experiences, but the bad outnumber the good. Some highlights are ordering a new grill online to be delivered and having it arrive filthy. Looks like they gave us the display mode that was sitting outside in front of the store. We tried to order carpet and have it installed from this store. It was a disaster. They kept delaying the install. We tried to cancel, but they just kept telling us into waiting. When they did finally arrive over two months later, the installers had been given instructions for the wrong carpet type, so they couldn’t complete the job properly. We asked to cancel our order and they kept stalling. Then they’d cancel it but change 15% “restocking fee”. I refused to pay for their mistake. After calling for several days in a row we talked to store manager and he agreed to full refund. Their subcontractor Hom Solutions is terrible. Rude and poorly organized. They always call from a blocked number...should have taken that as a warning sign.I will continue to shop here for small things for home improvement projects due to its convenience. But will never use them again for any major home projects. And next time I make a significant purchase, I won’t trust their online-order and store delivery service.

mI ML

2024-04

Big shout out to Matt Emery who does windows replacement estimates. He was extremely friendly, knowledgeable and helpful. We are very appreciative.

Marguerite Harvey

2024-01

Today I had the great pleasure of being helped by Peter in the kitchen faucet department at the Bellevue Home Depot. He was so helpful and friendly. I am so impressed! I couldn’t have made the correct decision without him!

Jane Randolph

2024-02

I placed an order for a commercial mixer than ended up being lost in transit! I called up customer service and they were able to connect me to the district manager who was able to refund me for my original order and then place a new one for me for a better product with a discount too that ended up being less than the original amount I paid :,) Not to mention, he went a step ahead to even personally deliver the product to my workplace even though my original order was in store pick up. Definitely recommend shopping at home depot (not just in Bellevue) for the insanely above and beyond customer service :))

Azi Sokhansanj

2023-10

Best Home Depot store I ever been , hands up 🙌

Sheen Hunter (#SheenTV! #SeattleFreeze)

2023-05

Seems like Home Depot needs to hire more people or stop firing people so often. Many of their products are missing and or just not pushed forward. It's kind of chaos. But at least they have self checkout!

Xibai Lou

2024-04

People work in painting area on 03/10 definitely hate their job. We waited at the counter for half an hour without getting any help, and all other associates just walked away because this is not their job

Jessie Chien

2024-04

The gentleman at gardening checkout desk was very rude and unprofessional. I don’t think it is right to bring politics to work and put his idea on customers. He asked me and my family if we are Chinese. When we said we are Taiwanese, he questioned “what is the difference between Chinese and Taiwanese?”. Asking people’s race and ethnicity was not right in the beginning anyway, and his reaction made it worse. How dare him.

Megathron 87

2024-05

Some employees had attitude to the costumers you ask for help and they ignored or walk away what is the point to have employees if they don’t want to help you worst home Deppot an ever Been

Dilip V

2024-04

Most populated area has only one staff for pickup and return. Had to wait 30 mins. Definitely not coming here and going for lowes which has better and much faster service.

Heidi Petrick

2024-02

I love this place! Go in there for one thing, come out with three! What more can I say?! Wood work, gardening, plumbing, electrical, lighting. You name it, they got it! Bravo!

Weitao Wang

2023-11

I usually go to this store and it is convenient and fulfill most of my need. However, I had bad experience on both customer service both onsite and on phone. I had an pick up order.•  Went to pick up and they gave me less items first time and called me to pick up the remaining ones again.•  Then I found there was another missing item in my order. I went to customer service in the store and hoped they can help to find but they just redirected me to a general bot phone number and asked me to call.•. Called and they said the item might be just lost in truck and didn't even try to find the item and they could only refund.What a waster of time! Now I have to order it again and wait for another 7 days for pick up.

Shannon Knauss Q.B.E.

2024-02

Everything needed for painting but do not use the cheaper paint , anything that is speedwall is total junk,, cheap paint means many coats, it take longer and never looks as good. Don’t bother with cheap paint , yes there is a big difference.

Norberto Montoya

2024-03

The customer service department lacks efficiency, and phone calls are frequently misdirected to unrelated departments. As a result, customers are forced to make multiple calls without receiving satisfactory assistance.

Joan Debbi

2024-04

We had gone to buy some paint we had a great experience and the guy James at the paint section was nice and helpful.

Bojan Vukadinovic

2022-05

My favorite go to store, with plenty of helpful staff to guide you around where the things are, vs. exploring the whole warehouse... saves you time and more importantly avoiding the frustration for having to chase ghosts throughout the store.For mini projects, in and out in 15min is the ultimate goal...

Ken Weary

2018-05

Great selection and helpful staff but very expensive compared to buying online from the world's biggest store. If you need something today it's a good option but if you can wait you'll save money.

Ice Qu

2020-05

They have the goods you need, if only they could find the staff they need! Most of the time it's easy to find items, but sometimes a helpful employee would be just the thing. We've shopped here a lot, and found that if you try to go during the less busy hours it is a much better experience, especially if you need to make a return. Use Google's info on when they're most busy and plan accordingly.

Rachelle Aukerman

2023-12

Home Depot Bellevue, (RECEIVING DEPAETMENT), The WORST BUNCH of INCOMPETENT employees around. LACK OF WORK ETHICS, Lack of common sense and just allaround LAZINESS.As a delivery drive of products to their facility, one would think that they would be motivated to receive their items, but I suppose when it's not your own business, the product doesn't really matter as long as you are just there for a Paycheck. Maybe Hone Depot will start looking more closely as to who they are hiring in the future.I have worked most of my life in customer service, and I know firsthand that we all have bad days, but that is not how you treat other people trying to deliver your products, Just because you don't want to work or whatever issues you are having gives you NO RIGHT to take your bad day out other people.

Dmitry Al

2024-02

Wasted an hr to rind someone to cut a carpet, then just to be told that they can only do “will call” next day.Two stars just because another department guy was helpful.