Rite Aid

Anna B

2024-03

Do not use this pharmacy. So understaffed.- I was made to wait for just ten minutes three separate times in one visit.- Reviewed a phone call saying the scrips were ready but they aren’t- my husband went to pick up scripts but they only gave him 1 of 3..:- Now I’m here at 8:05 when it opened at 8am and it’s not open yet… get your RX somewhere else

E M

2023-05

Rite Aid used to notify people when each medication was ready by the first two letters of that med. Now it says, "your prescription or prescriptions are ready." For a person who takes a few medications, I have shown up and not everything is ready. So frustrating! It's stupid to have to call and wait on hold due to the pharmacy being so busy. This takes up valuable time from the employees! The ladies at the pharmacy are doing the best they can and they are friendly. With reduced hours, it takes longer than it used to to fill prescriptions and that is an issue for my schedule but may be fine for most.

Grey Lee

2023-05

Customer service isn't great- I've been hung up on and, when asking for suggestions to try to resolve an issue, they usually tell me they can't offer any ideas- and I've had them lie to me about running my scrips through insurance (my insurance covers the full cost of my scrips, they charged me $30 for a scrip, and when I asked if they'd run it through insurance/if it was covered, they said yes).The pharmacist I've interacted with is wonderful & incredibly helpful, but the person working the phone and register when I've been there has consistently been a struggle to work with.

Duncan Rutherford

2022-05

I don't really mind going to this Rite Aid. The store itself was rennovated a while ago and looks good. The temperature is comfortable and the store is always clean. The bathrooms are a bit hidden but they are available. Prices are pretty good, not extremely expensive but not too cheap either. I would say average for an on island location. The pharmacy is usually pretty good. In all honesty, I haven't had much of an issue with it. They are pretty fast and the staff is always friendly. To be fair, I mostly pick up prescriptions here, I don't place them, so I am not sure what that is like. Overall a good Rite Aid.

Darkeim Brown

2023-05

Today (5/23/2022) was the second day I picked up a family member's prescription from this pharmacy without the pharmacy's staff telling me that they did not have all of the prescriptions needed to fill the order. After dealing with an employee that seemed lost and disinterested, I picked up my asthmatic wife's prescription. I arrived home to be told that this pharmacy did not put medicine needed for my wife's nebulizer (breathing machine) in the bag they packaged. When she called the pharmacy to explain she was put on hold (without notice) and had to call back. When she called back she was told that they did not include the medicine because they did not have enough to fill the order (probably useful information to have when I was actually at the store). Did I mention that this is medicine for a breathing machine? Then amazingly, the employee asked if she would be willing to take what they had available at the pharmacy. OF COURSE! She's having an asthma attack! I went back to the pharmacy and was again told by an employee that they only had a portion of the prescribed medicine. I asked to speak to a pharmacist. I can't remember her name but she apologized. She then proceeded to tell me that she'd spoken to my wife (this pharmacist is the person that put my wife on hold with no notice) and that they did not include the initial order because it was at first declined by my insurance. This is after I was told twice that they did not include the order because they didn't have enough! Stick to a story. Lastly she recommended that in the future I should check with the cashier to ensure that I have my entire order. Is this McDonald's? I have to ask YOU if you did your job? What a sh*t show.

Cori Smith

2023-11

Severely understaffed pharmacy. Constantly getting notices that prescriptions are filled and when I arrive they are not ready. It takes days to get prescriptions. Employees are tired and over worked.

Ken DeWitt

2023-05

The store is consistently understaffed, as it was today. I felt sorry for the cashier, who was doing his best to handle the long queue of customers waiting to check out. No other employees were visible in the store.As a corporation, RiteAid needs to dump its new and improved rewards program. In order to take advantage of it, the customer needs to pull up an app. It's just one more thing that complicates and slows down transactions at the counter. RiteAid's major competitors and other major retailers allow customers to access their rewards when they punch in their phone number at checkout. It's simple and it works. Why does RiteAid need to complicate things?

Alexia Blazetic

2021-05

The staff are sometimes less friendly than the Safeway across the parking lot. Returns are not easy to complete at this store but they will do it for you if you ask enough of the right questions. I recommend keeping the original packing, receipt, plus a driver's license with the driver's license number in order to do a return.

Donovan Poe

2022-05

Amazing experience! Pharmacy staff took time to answer all my questions. They made me feel very comfortable! I am transferring my whole family to this location. Great job!

Cristina Nashman

2021-05

Pharmacy was the worse Experience in Bainbridge Island today, the pharmacist did not wanted to help me with my Doctor order and make me paid my medicine as over the counter, when I came back for my son cream, just hydrocortisone 2% he was lazy to help and then he says it cost $900 and he pretended to find it in the system for $200 dollars. I realized he was just a lazy man who wanted to leave his work early, I don't know his name, but he have a bear and is bold, horrible person, his helper was not a helper either. I hope they both lost their job. Walgreen have better attention! don't go to Rate Aid at Bainbridge, don't go there

toribone1

2020-05

First off let me say that I felt very sorry for the cashier in pharmacy, I believe her name was Emy. I was there waiting for a prescription and the pharmacist was very rude to every customer there and telling them to go elsewhere. So unprofessional in my opinion. The cashier was new to my understanding and she repeatedly kept apologizing to the customers.

Laura Cooper

2021-05

I have Always had wonderful service by the pharmacy staff! They have been so incredibly helpful and insightful. They have some amazing people who I look Forward to seeing when I have To go to the pharmacy.

Satomi Mackay (Pixi's mum)

2018-05

Bainbridge Island Rite Aid won't transfer all my prescriptions to my new pharmacy. My new pharmacist called twice asking Rite Aid to transfer them, and I called twice to do the same but no luck. Rite Aid only faxes one or two not all. My doctor's office needed to call my new pharmacy for all my prescriptions because Rita Aid didn't transfer them all.In the past, my doctor called in for medication to filled, and I went to pick it up after an hour or so. Rite Aid didn't fill it. Their excuse was I didn't call to tell them I needed the medication. When I took my child to the urgent care, and the doctor called Rite Aid for her asthma medication which she had to use it immediately, but Rite Aid didn't fill it unless I call them. We will never use Rite Aid again.

Roberta Barber

2020-05

The pharmacy service is inconsistent. They rotate pharmacists in and out who have different styles. Sometimes I'll receive a call from the automated service when a prescription is delayed, sometimes not. I'm currently waiting for an RX that was "put on hold" for reasons the pharmacist couldn't explain because she " wasn't here" but she'll "look into it when she gets a chance"--said impatiently.

Luca Fagiolo

2022-05

Best pharmacy I’ve personally ever used. Brian is awesome and always takes care of me. Overall great staff and very friendly

Eric Cessor

2022-05

Brian is the best pharmacist in the world! He takes his time to really know his customers and always makes me feel valued and appreciated.

Amanda Erickson

2023-11

Jason is the best! Very friendly and helpful every time I come in.

Dennis Smith

2023-05

Great pharmacy, and helpful staff. Always a positive experience.

Robin Sterling

2022-05

Always super helpful and have what I need when I go in. New pharmacist on staff is always so nice when I go in and very knowledgeable.

Keith Butler

2020-05

An incompetent pharmacy that makes mistakes again and makes the same excuse about part-time staff again and again. WA state should audit their records for medical errors and suspend their license until they get their act together.

jeremy reed

2019-05

price gouging of the worst sort and a pair highly corrupt employees I have have one in with loved ones and seen 87$ co-pay's you go to poulsbo it becomes 10$ for the same at the same amount of mg's medication no matter how you put put it or look at it you should NEVER go to the Bainbridge is Safeway pharmacy.

George & Linda Hutton

2022-05

Super friendly pharmacist (Brian I believe) and staff! They really went out of their way to assist me when I was visiting from out of state and needed some help.

Jon Hansen

2023-05

This store is a mess avoided at all costs employees are rude non-caring don’t function as a team it’s not a lot of inventory in the cold section and it takes forever at the checkout whether it’s one person or three

Natalie Rodriguez

2023-05

I was told to get a booster by my doctor, I scheduled an appointment and the pharmacist grilled me on why my doctor would think I qualify. Very inappropriate!

M Monkman

2020-05

Excellent customer service and knowledge of their products. I never have to wait too long in line, and the cashier's are welcoming.

Mohamed Abdi

2024-02

Very nice

Heather High

2020-05

It has gone down hill, pharmacist is rude, I’ve never been treated with such disrespect.

Rohit Ravindran

2019-05

Rude cashier, completely ignored us and was chatting with her coworker the entire time our items were being checked out.

Sandra Claire Andrews

2017-05

I love this place. Great selection of greeting cards and friendly service.

Shelby

2022-05

Worst pharmacy experience I’ve ever had.