3.9 (188)
2900 King William Ave, West Point, VA 23181
(804) 843-8540
dollargeneral.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Theresa Nunez - Norman
2023-07
It is an ideal destination for everyday necessities, with its well-organized layout, speedy checkout, and competitive prices. I highly recommend it to anyone looking for a hassle-free shopping experience without breaking the bank.
Scott Hackenburg
2023-05
Newly renovated, I wouldn't say it's for the better though. It looks nice but employees are hard to come by since there are two self checkout. Unfortunately my machine needed an employee, so I waited till one showed up a out five minutes later. Super disappointed in the slow to no service. The one employee I did interact with seemed distraught to even plug in a much needed code. Other than that not a bad experience per say.
john carmac
2023-05
This store is better than the location on Richmond Tappahannock highway, but that's not the highest standard to begin with. The new remodel looks good, and Ethan is a seemingly hard working employee, but everyone else there is another story. I understand that the employees that work here are severely underpaid, which one of the former key holders here cited to me as the reason he left, but other than Ethan, it seems like none of the employees here have even the smallest amount of respect for anyone who comes in, much less for one another. It also seems like the store dropped down a bit in quality when Paul and Logan left.
shameka cary
2020-05
It never very clean and the glass in the doors is broken 80% of the time. Or robbed there has been times I go to buy something and pick up the box is empty. But I good place to get paper towels and tissue and cleaning supplies.
Casey Marie
2018-05
I had to wait forever at checkout. I get it but neither cashier or customer moved stuff so I could set my stuff down. My arms were full and heavy. The cashier didn't use the bag holder for putting product in she pit the bag on the counter where ypu lay your items down and she filled the bag there. Then the lady couldn't find her card. There was two other people in line. We waited and waited and waited and the lady finally wrote a check still arms full and bag on the counter instead of the bag holder. She didn't apologize for the wait and again never asked me to set my items down. She seemed to be doing thing on purpose to upset the line. That's all. I go there all the time and always find what I need and have a good experience. This was sat at around 530 pm. I get surveyed as well so that should be what you need.
Shawn Roberts
2022-05
I only give this place 1 star because you half to. This place to nasty. I find it absolutely disgusting to half to walk through a cloud of smoke to get through the front door. Both employees outside smoking..like they are on vacation they don't wash their hand when. They come in.The employees stink..have bad hygine..rude...a d disgusting
Carol Norris
2021-05
If you need to try a product and you can't afford the regular or larger sizes, they have the right sized items to try a new product. Stopping by after work is less stressful then stopping by the grocery store and dealing with that stress!!
Kat Black
2022-05
Woman stocking shelves (11/6/21)seemed angry at the world, very rude.Maybe she’d be better off in a place with no customer service involved, scrubbing toilets or something similar
Jim Cooke
2019-05
Very helpful . Employee John in West point store on main street always has a smile and is a,pleasure to see . As the rest of the employees to share the same helpfull enthusiasm .
Tyler Herndon
2019-05
I haven't had any issues here, except that they're heavily understaffed. This causes both customers and employees to become bitter and hateful. I would go to work there now, so I don't understand why there's such a shortage.
CEB
2021-05
I found what I was looking for in this location and even purchased other useful household items. Product selection has improved quite a bit in recent years.
Janice T
2019-05
Unusual location but somewhat convenient. Store is very clean with a large variety of items. Customer service is good.
Liz Lewis
2019-05
Store is always restocking causing the aisles to become narrow. Always seems dark but the staff for the most part os great
Laura Bowen
2020-05
This place is completely unorganized and dirty. They have stock on carts blocking every isle. They are always short staffed and the wait is always long.
Andrea Payton
2023-05
Store is clean and organized. Looks great!
bianca cabrera
2018-05
Nice place. The service could be better but overall I got what I needed and for less...so that's good for me!
Brenda Beverly
2021-05
Clean, with better prices than the grocery store nearby. Fast and very nice service.
FxFalcon
2018-05
Staff is nice but this building is OLD and you can tell. It feels like your going into your gram grams packed garage.
Matt Way
2019-05
It's hard to have a lot of good things to say, but I guess it's good if you need to grab something and dont wanna drive to Walmart
Philemine Harlow
2020-05
I love this place, great service and awesome ice cream. They have something for everyone.
C B1971
2021-05
Nice employee at register but the building should be condemned. In desperate need of a total renovation.
Tim greggs
2020-05
Store is very unorganized and employees dont seem to care about customers. King and queen store is run much better
Wanda Washington
2019-05
Had everything I needed. The store seems a little junky but nice staff.
Superepic punch
2019-05
In this day in age people need to understand that the way you treat people is the way that people treat you this store it's very pathetic the staff is rude as hell and the store is Junkie hell it looks like a second hand thrift store to me never again
Bernadette Maynard
2019-05
They have great customer service and know me and my family
Scott Watkins
2021-05
love this place people are always friendly and good prices.
Heather Avery
2017-05
Good store. Not enough staff for the busy times.
Carolyn tilley
2019-05
Love our neighborhood general store... could be a little more Tidy
Jennifer Winner
2020-05
If you've been to one... their stores are fairly consistent
Audrey Finn
2020-05
The store was very clean today! Great job!!! Store manager
Monday | 8 AM-9 PM |
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Tuesday | 8 AM-9 PM |
Wednesday | 8 AM-9 PM |
Thursday | 8 AM-9 PM |
Friday | 8 AM-9 PM |
Saturday | 8 AM-9 PM |
Sunday | 8 AM-9 PM |
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