Best Western Plus Waynesboro Inn & Suites Conference Center

amie njai

2024-05

…More

Ashley F

2024-03

The room was clean. Temperature in shower could’ve been hotter for my liking. We stayed two nights first morning breakfast was great. We had eggs and tons of bacon. This morning we go to breakfast to be met by a sign saying neither breakfast attendant could make it so no eggs , bacon, sausage etc. to me that’s ridiculous and unacceptable. My husband and I come here all the time and usually stay at Comfort Inn decided to try something different . I think next trip we’ll go back to Comfort Inn.

Stephen Wilson

2024-02

The hotel's fire alarm went off at 10:30 p.m. and all hotel guests had to vacate the property and stand outside, many in their pajamas, in sub freezing temperatures and high winds.After approximately 15-20 minutes guests realized there was no fire so they re-entered the hotel via the lobby. The alarm was still ringing. Guests were not allowed back in their rooms, so they had to either remain in the lobby while the alarm blared or stand outside in freezing temps.There was a family in the lobby soaking wet, including two small children who were shivering and covered by towels. The cause for the fire alarm was a sprinkler that went off in a 2nd floor room. The hotel was unable to turn off the sprinkler or the alarm. By 11:00 p.m. water was flowing out of the ceiling of the first floor hallway.There was never any announcement made by the hotel, but by 11:30 p.m. residents decided on their own to return to their rooms. To get to the staircase guests had to walk under the waterfall that was flowing from the 1st floor ceiling. I got soaked, as did other guests. My clothes were so wet that I could not put them in my suitcase.By 11:35 p.m. I was back in my room. I had fallen asleep when at midnight my hotel room phone rang. A hotel worker said there was a noise complaint against my room. I said I was in the room alone and was sleeping, making zero noise, and he replied that he had made a mistake and had called the wrong room. He then hung up on me before I could reply.The entire experience was a disaster, from getting soaked, to being woken up at midnight by a hotel worker who called the wrong room.Stephenroom #301 on 1/13/2024.

Paul

2024-05

…More

Honest

2024-03

Customer service is wonderful but the hotel needs some repairs or better yet remodeled. Cracks on the ceiling, mold growing on top of the shower, wallpaper peiling in the bathroom because there is no working ventilation fan. Bathroom is kinda small and cheap, and if you lift the front cover off the heating/AC unit it is absolutely disgusting, dusty and moldy..Nearby activities: The fishin pig has some really good food and there are plenty of places to eat

Michael Livingstone

2024-02

DON'T STAY AT THIS BRAND!!! I payed for room and then two days prior to arriving, we had to cancel due to extreme personal issue that arose only to be told sorry for your luck!!!! They will rob you blind just to make a buck, do yourself a favor and find a Marriott brand hotel that has better cleaner rooms as well as real customer service.Ps, this hotel should have negative stars but one it is I guess. Also to their response to this review... We had a death in the family, which led to the cancelation of this reservation! STAY AWAY FROM THIS LOCATION AT ALL COSTS!!!!!!! I understand non-refundable, but also understand exigent circumstance very well, and this was one of them. We requested a voucher for a later date stay and was denied by the useless workers that work this hotel and the manager that never seems to be at work! Again, stay at a Holiday Inn Express, you will be better served and the management will understand personal issues.

Jennifer Curtis-Gomer

2024-03

Our room was dirty, the "free breakfast" left alot to be desired. When we checked in there had been a flood in one of the rooms affecting the lobby area and at 8am the fire alarm was going off due to the workers being there to work on the area that had flooded. Someone had attempted to break into our vehicle tripping our alarm..it was just a bad experience of unfortunate events.

Karen Gehman

2024-01

…More

Josiah Geiger

2024-01

The WORST hotel room i've ever been in. Upon getting into the room, it smelled musty and uncleaned. A thick layer of dust was on everything and an old sock was covering the thermal gauge above the bed.After complaining, I was moved to another room. This room smelled better but also had a layer of dust on everything. It generally seemed not well kept. After using the soap dispenser once, it fell off the wall and looked as though it was barely hanging there to begin with.After informing the front counter staff about the dust and soap dispenser, I came back to my room to find that only SOME of the dust had been cleaned. The headboard looked as though somebody cleaned only the dust that was in arms reach.I used a third party to book the room so I was unable to get any refund at all or esle I would of gone elsewhere.The cleaning staff doesn't do a thorough job at cleaning.My allergies were constantly annoyed at the uncleanliness of the room I slept in.BOOK SOMEWHERE ELSE FOR YOUR STAY.Rooms: Disgusting. Uncleaned. Clean staff doesn't know how to clean the room.

Ann Zkv

2024-01

…More

OB Carter

2023-12

The staff tries hard, it seems like their hands are tied from doing a better job. Trash cans in the banquet halls were often filled and not cleaned. The trash cans in the break rooms were not cleaned. Trash was always piled up.It seemed like they had 2 guys trying to serve the whole front of the house and banquet area. They also cleaned the bathrooms, vacuumed the hallways and blew leaves around the property.Ice water was provided with cups and never refilled. The meals were catered by a vendor who really wanted to be somewhere else.The lunch was drowned in water that they were trying to pass off as……gravy.The green beans were flooded in a butter like soup. The caterers lack of care or pride in work surely didn’t help the presentation.After snacks and lunch the banquet table running the length of the room was never changed. It sat there in the glory of every dollop of bbq sauce and smear of mustard.Each day getting worse.The temperature in the area was hot or cold.The bathrooms were clean. Free parking around the property.

Ken Greenwood

2023-10

Not recommended. Rooms emitted a musty odor, rugs were not properly cleaned. I checked out 4 different rooms, they all had the same unclean smell. We decided to put up with it, but after discovering dirty underwear and shorts in a drawer that's when we checked out to move to another hotel. The uncleanliness at this point was pervasive. Upon checkout, without me even asking for a refund, the desk mgr immediately responded with "well you can't get your money back." I guess he's been through this before. I called today for the GM, went to voicemail; she did not return my call. Best Westerns are usually good, but not this location.

Theresa Nunez - Norman

2023-08

Our stay at Best Western was overall a positive experience. The staff greeted us with friendliness and warmth, always wearing a smile when we crossed paths. They went above and beyond to accommodate our needs, ensuring that our group had adjoining rooms, which allowed the kids to move freely between their grandparents' room and ours.The rooms themselves were clean and cozy, providing us with a comfortable space during our stay. We had a double queen room, which offered ample room for our needs. It was equipped with convenient amenities such as a microwave and a mini fridge, adding to the convenience of our stay.However, the positive impression was slightly marred by the shower experience. Upon entering the shower, we noticed a long black hair on the wall, which raised concerns about cleanliness. To err on the side of caution, we decided to clean the shower ourselves. Additionally, the placement of the shampoo dispensers proved to be inconvenient. As a person wearing size 12, I found myself repeatedly hitting my elbow on them, which was quite uncomfortable.Despite these minor setbacks, our stay at Best Western was enjoyable, and we would consider staying there again in the future. The friendly and welcoming staff, along with the clean and spacious rooms, created a positive atmosphere throughout our stay. While there were a few issues with the shower and the shampoo dispenser placement, they did not overshadow the overall positive experience we had at Best Western.I would also like to mention, the curtains do not have the ability to close, so there was no way to keep the light out in the morning. We were on the second floor.Rooms: Clean and provided enough room.Walkability: There are two restaurants in walking distance.

Pamela Wimmer

2024-01

…More

Folly 7up

2023-10

when arriving at the hotel, it seems nice enough. many construction workers out front smoking & complaining about the hotel. when i checked into my room, it smelled like wet dog. i opened the window and went to eat. came back, and it was worse. and the bed looked as if someone had slept in it. i packed up and left.in the morning, i called the hotel and asked the desk person to speak to the manager, and he said a customer wants to speak to you and he doesn't sound happy. a female voice said, "Send him to voicemail."the general manager and head of housekeeping both need to be fired.

Briana McRoy

2023-12

The room was booked in October for an event at the hotel, the reservation was lost and now we are paying double and the room was smaller than we asked for. We get there Thursday night, right off the bat there is attitude from the front desk they ask my the plate number so the lady I’m with calls me, I’m in the car with two children, and with a tone in the this women’s voice she yells I don’t need it. No paper work was signed, no IDs were asked for. Friday morning comes and everything is fine, I get a call from the front desk to bring down a card because the person that made the reservation wasn’t coming until later Friday. Now there are multiple things being said to me at this point so I go down and then I am told never mind it’s all fine. Go back to the event and later get told to come down now at this point I bring one child down with me and leave my five year old in the room with the other adult. A man that does not work there and the GM Misty go knock on the door and try to pull them out of the room while I’m at the desk trying to figure out what is going on. The lady at the front desk has hung up on the person that booked the room in front of me then started talking about her to other guest in line, she has told me yet again everything was fine. Mean while the GM Misty is calling saying she’s calling the cops on me and pulling minors out of the room because I’m leaving them alone, there was a adult always in that room she didn’t realize one adult was a adult she that she was a child. Now I give her my card now this room has been paid for twice, $1400. She tried to tell me I was refusing to pay when I came down multiple times to try to fix the problem. Now mind you no paperwork was ever signed I was never in the system but they took money from me. The whole situation was blown out of proportion by misty and her front desk worker who couldn’t seem to tell the truth on anything and telling me stuff that wasn’t right, while I remained calm but I had money stolen from me by these people and they want to call the cops on a paying customer when the room was paid for already. No one wants to call back and work out this issue but apparently it’s ok to pull people off the street to touch guest and minor children.

Jeff Tucker

2023-08

Our room was large, comfortable and very clean. We ended up having to stay a second night and the people at the front desk were all very helpful and friendly. I would definitely recommend this hotel.

Akilles

2023-07

I'm glad we found this place while traveling. It's hard to find hotels that are not too pricey, are very clean, and don't stink like animals or nasty people.Good service, clean rooms-sheets- towels, nice staff. We would stay here again for sure if in the area, I would stop early or drive a little farther just to stay here.

Ariel Warne

2023-08

Do not stay here. Hotel is decent, no issues until we checked out and then were charged for 4 nights when we only stayed 2! Front desk seems clueless on how to resolve issue, won’t look at banks statements, but needs letter from bank to confirm any charges made. I live locally so I can travel back and forth from my bank to the hotel, but what about out of town travelers? Under no circumstances should I be charged double what we actually stayed and what our receipt stated at checkout! The most ridiculous nonsense I’ve ever dealt with. WATCH YOUR BANK STATEMENTS CLOSEY AFTER STAYING HERE.

Shelley Ward

2023-12

I was charged $100 supposedly for a make up stain on a towel but they cannot send me a picture of the stain but charge me the hundred dollars so therefore I hope they will use that hundred dollars to clean their carpet because this is what our socks look like

Allison Drew

2023-06

For what they're charging ($615 for two nights for a standard room with two queen beds, which, shockingly, is the "book early and save" price) it's an absolute disgrace that the hot water was so unstable that it was either impossible or miserable to take a shower. Every time someone in a nearby room flushed their toilet or ran their hot water (at least on the 3rd floor), ours became ice cold with no warning, and then it stayed ice cold for several minutes (my mum tried to shower on Sunday morning, and kept having to step out of the water to wait for it to start warming up again- we told the front desk and they said they'd get maintenance to check, but at that point we were leaving in a couple hours). I did overhear someone at breakfast also complaining to their travel companion about the water temperature instability, so I know it wasn't just us. Also, the heating and air conditioning unit in the bedroom did not function correctly. There was no way to set it at a stable temperature. We set it at 68 the first night and the room temperature stayed at roughly 80 degrees the entire night. The second night we set it as low as possible (61 degrees) and the room was still in the low 70s. The "full breakfast" is no different that any other hotel breakfast I've experienced, so I'm not sure why the clerk at the front desk was raving about it. Also, drowning the hallways with perfume/scent is problematic for people who get headaches from strong scents and/or have chemical sensitivities. I can only assume the "no cancellations" policy (not even within 24 to 72 hours of booking, and we booked six weeks in advance) is because the owner/manager of this location can't be bothered to actually maintain the property and is just trying to scam every unwary vacationer out of their money.

Anne Tucker Owens

2023-07

…More

Kate Howe

2023-09

Although the staff at the front desk was friendly, we were not impressed with our room. Overall, the room was not clean. The bed sheets were wrinkled, as in didn't look fresh and the pillows were lumpy. There was something questionable on the bathroom wall and we saw 3 bugs.Rooms: Ours was not clean.

Kenneth Brown

2022-06

The hotel staff was polite and professional both during check in and check out. The hotel was conveniently located off the interstate with lots of restaurants and shopping near by. The room was warm, clean and inviting upon arrival. I liked how there were dispensers in the bathroom for hand soap, body wash, shampoo and conditioner. The bed was not too hard or too soft and the pillows were just right. The breakfast was good as well. There was a lot of variety: sausage, eggs, cereal, juice and waffles. Overall I loved this hotel and would stay here again in the future.

NoOne

2023-06

We stay here regularly for business and it is always a friendly vibe and not a rowdy crowd to interrupt the sleep. This trip I was pleased with the pool temperature as it seems like they got the heater fixed. If they could turn that temperature up about 5 more degrees in the pool I would be jumping for joy but either way we had a great time as always.

Anthony Weaver

2022-06

Great location near restaurants, entertainment and interstate. The lobby is beautiful, very modern and upscale looking. Staff is friendly and hard-working. I personally like the free breakfast bar which was very nice with a variety of great breakfast items to choose from, well displayed in a private dining area. My room was clean, the beds were comfortable and had a nice linens and four pillows on each bed. I had a great stay at this hotel will definitely return again.

Jennifer Tovrea

2023-06

Very nice hotel right by a cracker barrel and a few other restaurants within walking distance. Comfortable beds and pillows clean carpet and showers. Microwave coffee maker and refrigerator in room. Would highly recommend. It was a little tricky to get into but GPS took us right there. It is a nice hotel with alot of stores and restaurants nearby also easy access off and easy back onto the interstate.

Rick Vangundy

2023-06

…More

Lazarus Yates

2023-06

Do not stay here. This is the first time I ever had to leave a hotel the day of the check in. I checked into my room with no problem. Unfortunately, my toilet became stopped up. So I called the front desk to ask them to send someone up so that they could fix the toilet. 5 to 10 minutes later I received a call that there was no one there to fix the toilet but I could come retrieve a plunger. After the call I went to the front desk to inform the manager on duty and the employee I will not be taking a plumber to my room. I've never heard of this at a 3 star hotel. I told the manager that I would prefer another room, she stated she wasn't going to give me one. There was a back and forth exchange about how unsanitary that is and she finally said she would TRY to get the maintenance guy on the phone. At this point I told her nevermind. It shouldn't have taken that much just to get a toilet fixed. I've had better service at the motel 6. Beware of nonrefundable rates you won't get your money back even if it's not in your fault. FYI

LILCHY HUFFMAN

2023-06

…More