Staples

Jason Lykins

2024-01

the store was disorganized, dirty, and the tags/prices weren't accurate. Went to check out and had "mandatory" warranty and service fees added. Talked to the manager(apparently) who said "ok" and walked away. Other staff member was polite but not helpful.

Anaiz Q

2019-05

Not a bad place for a small store. Wide variety of office supplies with really excellent sales. Customer service here is usually excellent. My first go to over the W box office store.. service is much more personal!

Peter Dyrholm

2023-08

I used the online service to submit a photo to be printed on a poster. Team has a very busy day and was running a little behind. They worked great on completing the last order of the day but unfortunately had a tech mishap. I did offer to come back the next day but they wanted to deliver on the promise. Working together as a team they did great. Helped with all questions very professionally and friendly even though it was past closing time on a very busy day. That is a team any manager and business should be proud of.

Stewart Hammond

2024-01

Switched over to Office Depot.I used to like shopping here in person. They don’t seem to care to help any more. Guy in there this past Sunday was rude …. As he adjusted prices where I was trying to shop.

Jay Raymond

2023-10

Started with waiting in line while employees were texting on their phones. Then a man came in who spoke exclusively Spanish. He was served first in front of everyone else while they translated. Translation could’ve happened after everyone else in line was served (he was at the back of the line).Waited on a hard drive they said they had in stock, they said they were out. Update the inventory or don’t advertise you have something in stock.

Isidro Galvez

2023-08

I went in at the store today and was disgusted by the way a manager was treating an employee. It looked the employee was a new hire, and the manager kept pulling the employee aside to verbally berate the person in front of everyone. This clearly unprofessional to treat your employees this way, which caused me to leave the store and write this review. The manager was a male. The date was June 17, 2023 at around 11:30am.

J Riley

2023-05

Went to Staples to get birthday party invitations. Service was superb, shout out to Phyllis who was a huge help figuring out best size, type of paper, and completing the entire project in about 5 hours. All staff members were outgoing and helpful. This’ll be my go to office supply store.

Holly Singhas

2023-12

If you can get what you need somewhere else, do it. The service is slow and unfriendly. Wish there was another office supply store in town!

Elise Harrington

2022-05

Was at the store today and was appalled by the way a manager was treating his employee, "Shon". He was clearly a new hire, and was very polite and courteous and helping me his best, but the manager kept pulling him aside to verbally berate him in front of me for the most minor things. Totally unprofessional to treat your employees this way, especially right in front of a customer. Do better.

Giancarla Georgiades

2021-05

I was in your store today since the Culpeper store closed down, and a young man named Josh helped me. I had several family posters to laminate. He was so professional and patient, I couldn't help but be impressed. I rarely write reviews (lack of time and forgetfulness), but when I got home, I made a point of mentioning this young man. He was very insightful, and offered me great ideas for a few more projects. Thank you Josh. To the store manager-----this one's a keeper!

Earl Hunter

2016-05

When I see Comments written by others who have nothing good to say,also NEVER say what was lacking or wrong.I have never been in the Warrenton, Va. Store to find many competent people.I am in a power wheel chair and even find it easy to get around isles and betweenisle ads.Their printing and Copy personnel are is fantastic and have always completed my jobs correctly, within a reasonable cost and on time.I will say, it would be better to have more associates in the store at busy times, but all businesses are fighting the Dollar crunch.If the commenters were talking about the store before the present Manager, then I would agree, as that manager was rude and cared little about the customer, which shifts down to the employee.Deidra (sp) the Manager now is super! - keep up the great work! - you will always have my business for Office and Copy needs.

Karina Mccloud

2019-05

Staff is so nice and always provide excellent service. Especially, Nicole, in the printing area, is dedicated and hard working. Thank you. I frequently order business cards or copies and always I am satisfied. Excellent products.

Eddie Arrveee

2021-05

Went in this morning March 19 2021 at about 9:40 am , all I needed was a card laminated, three people behind the counter without any customers needing assistance I asked if I could please get a card laminated, the response was can you come back later , I said your kidding, no , you need to come back later today , I said why , you can’t run the machine, yes we can’t , come back later . Never again will I go there .

Helena Pereira

2019-05

I am a customer for while I do over 500 pages of copies there every month and every time I see just one girl she does not want to help is so upsetting because I am costumer this month she was sitting on floor complain how hot the store was and want to get out I spoke to her she look at me like I am crazy to ask for help she told me to go help my self self service copie machine I told her is too many copies never work there she told “ you Must make work “ is that way staples help customers ? I am super upset about the way she act ! I want to speak with manager because she called a person there (girl with glasses ) she walked away like you my friend not customer ! What horrible place to go !

James Breakiron

2023-10

Says it opens at 8 no one is there this has cost me work

David Frezza

2014-05

Staff was cooperative and courteous, but service was INCOMPETENT!Staples diagnosed that the motherboard of my Dell laptop fried. They said the data on the hard drive was safe and could be transferred to another computer.They sold me a Lenovo u310 Ideapad and transferred that data from my old hard drive to the new computer. However, they missed a lot (more than half) of the data when they did the transfer. I went back twice more and each time they found more data to transfer, I have no idea at this point if I got it all.The WiFi card in the Lenovo is defective: I went back to them to complain that the internet connection was slower than my five year old Dell as well as slower than anyone else in my home with older equipment that connected to my home network. They ran it in their store (they did not test it using any online speed tests) and said it looked fine to them. I complained about speed again and they said it was my network not the computer.Because of that I got rid of my internet service and bought an ATT Hotspot from Staples only slightly improving my connection speed and thought I was going to have to live with that slow connection speed.Lenovo has since identified that my computer WiFi card is defective and must be replaced, but Staples had input the wrong sales date (5/23/2012 instead of 5/23/2013) when registering the sale with Lenovo and so it appears that my warranty has expired. So now I have to produce the receipt with the correct sales date to establish that the WiFi replacement should be done under warranty.When I explained all of the problems that their mistakes have caused me and asked them to save all of the data on my computer so that I could safely send it in to Lenovo for repair, they actually wanted to charge me money to do that job.I have wasted many hours of troubleshooting connection problems; canceled an acceptable internet service on their say so to buy an ATT hotspot from them; have had to jump through hoops to assure Lenovo that the sales date was wrong and prove that the computer is still under warranty; and have worked with a disabled WiFi card for four months because they did not test the connection speed.Staples remains unconcerned regarding their significant role in this debacle. Think twice before using their service in Warrenton.

Jan Hermanson

2022-05

I am giving google a one star. The hours listed are 8-8. So took an hour to drive hear only to find out it’s 9-7. Had to sit in the parking lot for an hour to pick up something.

Brandon Steele

2022-05

Justin went above and beyond to help me pick out a computer chair and even helped carry it to the car. Great interaction will be coming back in the future.

Nikki Barnes

2019-05

One of the most pleasant retail experiences. I got some invitations printed and the staff was more than helpful and so so kind.

Emma B

2019-05

I go for the stationary. Staff are friendly and helpful. My issue with this store is that it caters more to the iPhone user when it comes to phone accessories.

Farryn

2018-05

Very helpful, kind, and knowledgeable employees. Store is really easy to navigate and staff is always willing to help if you need anything.

Jeanne Valk

2023-05

I printed with Journard and he gave me the best printing experience I could have!

Nicole T

2020-05

Great staff, very helpful. And good customer service when there are issues with your prints!

David Cooper

2024-04

Good service.

Er Kes

2019-05

Cost me $9.95 to fax four pages and took about 20 mins for the wildly slow machines to send the fax. Absolutely criminal.

Louis Schaffer

2022-05

Need to update their website. States they open at 8AM but they are closed, don't open until 9AM. ☹

Mary Wolfe

2019-05

Service is great. Dallas is knowledgeable about the stock and very helpful.

Patrick Gillespie

2017-05

Great office store with very friendly staff.

Anthony Gray

2020-05

They helped me out they are very friendly and helpful

Philip Shea

2017-05

They probably have what you need, and there is usually someone there to help you if you can't find it.