Toano Animal Clinic

sara felker

2024-04

We’ve brought our dogs here for over five years. They always get us in quickly for both standard care and emergencies. The options for treatment have always been clearly communicated, and they don’t push expensive treatments when the benefit is minimal. Our dogs love visiting!

Angela Hill

2024-02

Toano Animal Clinic veterinarians and staff are amazing! I have had animals my entire life and that's a long time and this is the best clinic I have ever been to!! Dr. Averitt literally saved my 2-year-old basset hounds life in an impossible situation where she had to extract 28 kidney stones, and reroute his urinary system, in a highly complicated and long emergency surgery that not only saved him but will potentially prevent this crisis from recurring!! Not only did they save him but he is thriving!!!Also, their fees are very very reasonable!!!Choose Toano Animal Clinic you won't regret it!!!

William David Francavilla

2024-04

We were very happy with the staff when we had the very difficult day of putting our cat down. Everyone was caring and supportive throughout the painful process.

Pam Scholla

2023-05

Dr Averitt and the staff are caring, kind and especially competent! We have always brought our animals there…But this week especially Dr Averitt showed that she has a wealth of experience and expertise in caring for our Nina! Literally saved her life!Thank you so much!

Samantha Walker

2023-10

Dr. Averitt and staff are great with my dogs even though they can be difficult to handle. We've spent 17k health testing dozens of dogs in their clinic and will continue to health test our dogs there for as long as they'll let us. See you next week!

HUB70 (Hub)

2023-06

Me and my wife recently separated, and I took our fur son. Which had been with me every day all day for 8yrs I'm disabled. But instead of this vet staying out of our business She decided not to fill anymore. even though he had 5 refills just added before I left. she canceled the refills, on my dogs pills which he takes for seizures. That is how Nasty of ppl they are instead of putting the animals health first they decided to pick a side. So just know that they will do this to u if they are doing it to me. TAKE YOUR ANIMALS ANYWHERE BUT HERE.

Exposing Bad Businesses

2023-05

It was a true displeasure to visit this practice today. As a third-party to the situation, I was solely there to help a friend and his owner. The doctor came into the exam room quickly, although I suspect it was only because she wanted to get the client in and out. Dr. Averitt’s explanation of the patient’s symptoms and diagnosis seemed to be purposefully convoluted. I have been in exam room situations exactly like this one, with such tension you could cut it with a knife. I did NOT inform the doctor that I am an experienced vet tech, passionate in this field, at a private practice in this exact locale for over 6 years (because that’s annoying, right?). Safe to say I’m well-versed in reading the room between a doctor and a client they don’t want to deal with. I assessed the situation, remained silent, but asked one very simple question to which, had the veterinarian known the question was from a knowledgeable point-of-view, would’ve been entirely different but Dr. Averitt’s response was belittling at best. I don’t disagree Averitt’s treatment plan was “appropriate”, but I do feel that Dex + Convenia injections are the easiest path for a doctor who would openly state ‘I don’t try to make them live forever’. The Convenia injection is based on weight and the doctor frantically searched for the patients latest weight AFTER the injection had already been given. Is it not standard veterinary procedure to check weights prior to prescribing weight-based medications? But that would be silly to ask when the owner needed to remind the doctor to check BOTH EARS when ruling in or out vestibular disease. What really bothered me is that the doctors feelings towards her client trickled throughout her staff members because not a single Toano Animal Clinic employee offered to help me, a 5’9 woman, carry a 90+ lb., albeit limp, lame, and deadweight ADR patient out of the clinic by myself. Not a single staff member offered to grab or hold a door for me, a vet med girlie myself? No one offered to assist their patient in getting back to the vehicle safely?? My 8 year old was the most help I had, although my child might actually have more veterinary experience than Toano’s current payroll. I was honestly appalled by the veterinarians attitude plus her staffs inhospitable approach to say the least. It’s clear Averitt’s team decides who they give compassion and respect to (OR NOT) based on the doctors attitude towards certain individuals. When my friends owner was honest about money being an issue, Averitt’s response was “OH, I KNOW”. Incredibly insensitive given how difficult it is to live comfortably these days, a struggle true vet med staff can understand (and a reason to get out while you still can). I will wholeheartedly stand beside my reasoning to not recommend this particular practice to the members of this community who DO have money. After hearing what other practices AND bad reviews/lost clients in the area have to say about this clinic, I will 100 out of 100 NOT recommend. I was just a bystander to this clinic today and this is how my friend, my dog friend, my child, and I were treated today. I was just there to help.

Tammy King

2023-05

The veterinarian there worked at aylett as a vet for awhile, she is the best I have seen, she's caring and very knowledgeable. She diagnosed my dog and he was completely cured and healthy in no time. She is definitely the BEST!!!! Big THANKS goes to her for helping and caring for our 4 legged friends ❤ 💕 to make them feel better!

Kayley Lynch

2022-05

The best vet ever! We have a German Shepard and all the staff treated him and us amazing!

King William Pet Resort Spa

2024-01

Great Doctor & staff. Would highly recommend . Very caring and knowledgeable.

Jeska Franger

2023-05

Worst place imaginable! I've never experienced such horrible and rude people in all my life! That's not how you speak to people and patients. Anyone working with the public should have decent people skills and not talk so horribly to people. The older front desk lady and the veterinarian both are just awful people with no respect or human decency whatsoever these people do not care about animals at all and their job is very obviously just a paycheck to them. If you want to be treated with decency and respect i highly suggest you find another vet to go see because this place is very unprofessional, unorganized, they do not know what they are doing and talk to and treat patients like trash. Absolve worst animal clinic I've ever set foot into. Zero stars.

Austin Spruill

2020-05

Love this vet! Sometimes the front desk lady has an attitude but she's been pretty good lately. My dog has a rather hard previous life before we adopted him. He was labeled super aggressive but that didn't stop the Dr. She was amazing and supportive with us and him. After a few years he's not as aggressive abd such a happy boy! We had a scare with him not to long ago, abd the doc fit us in and I could not have been more grateful! It was bad but she got him to bounce back!!!

S B

2018-05

This is the very best clinic! The staff is so friendly and the Dr is very caring and detailed. She has always taken the time to listen to concerns and I have never felt rushed out. I also board my dog there frequently and they take wonderful care of him. I would highly recommend this clinic!

Kris Steketee

2023-05

Great vet careThe staff is very professional and caringVery thankful for them of the awesome care they provided for our dog

Carson Morrow

2023-05

i dropped my dog off at 8 am for a spay and a few yearly things to be done. i called them around 3 pm to check on my dog because i had not heard from them, they proceeded to tell me that they had not done my dog's surgery because there were emergencies that came in ( i have worked at vet offices/clinics as well as many other doctors offices ) whenever we had an emergency pt we would fit them into our scheduled patients! i am very disappointed in toano animal clinic for not contacting me to come get my dog after them knowing they wouldn't be able to complete her surgery, letting her stay in a kennel all day and did not give her any food after she had gone npo since 10 pm the night before. as for the lady at the front desk who was extremely rude after i apologized for being upset on the phone with her yelling across the office saying i was not allowed to reschedule and throwing my dogs leash at me was totally uncalled for.

Enid Davies

2020-05

Dr. Averitt and her staff are the most caring loving people I have ever met.I wouldnt take my dog anywhere else. Have been a client/friend of theirsfor many years. Highly recommended.

G P

2015-05

Toano Animal Clinic is an excellent place to go for veterinary care. We have taken our dog to them since she was a puppy and have always received the best of care.Dr. Averitt is always patient, knowledgeable and understanding along with all of her staff. It's comforting to know we have such a wonderful vet clinic to depend on when we need them!

Joy S

2018-05

This place is fantastic in every respect. The staff is always friendly and take the time to get to know your pet and make them comfortable before the doctor even comes in the room. Dr. Averitt is wonderful and never pushy. Always gives you all the options, what she thinks is best, and lets you make your own decision. She never pushes anything down your throat and never does anything un-necessary. If she tells you something has to be done its because it does, not because she wants to run up the tab. They are honest and super compassionate. Certainly doesnt hurt that they have the most reasonable prices in the area either!! Recommend them to everyone no matter what their pet needs

will whiteside

2015-05

Dr Avevett for a number of years and is a highly professional and caring doctor. We feel very fortunate to have found her as she has kept our various dogs happy and well at reasonable costs. In an emergency she and her staff respond amazingly rapidly and efficiently..

Matt Sekella

2016-05

Dr Averett has looked after my poodles since 2000. She is simply the best in Williamsburg or anywhere else I have lived. She was the knowledgeable, compassionate physician who made it possible for Princess to live 15 years, and helped me say good-bye. She is always kind, and Duchess, Marques and even Pete are always happy to go in for a visit. I would trust no one else with them.

Lee Richards

2015-05

Dr. Averitt and her team were so good to us when we had to have our beloved dog put to sleep just over a year ago. The entire team mourned with us and made the loss of our child so much easier. The gentle manner they gave our dog during her final moments of her life were something we will remember for the rest of our lives. Happily we still have a dog to bring to Toano Animal Clinic and he loves it.

ecschindelbeck

2017-05

Dr. Averett is wonderful, and really cares about our dogs. She tells it like it is, and lets you weigh options and make an informed decision. More reasonable on most pricing than our previous vet in the area.

Yogi Eggleston

2020-05

Dr Averitt and her staff have taken care of our toy poodle “Yogi” since he was born (4 years old). Brian is ALWAYS professional and kind and Kelly is a wonderful groomer! The reception staff at TAC is friendly and helpful. We have boarded Yogi there often and are extremely satisfied with his care and would recommend the boarding facilities to anyone. If you are looking for a outstanding veterinarian and caring competent staff use Toano Animal Clinic~Mr. and Mrs. Taverniti

James Garrett

2015-05

Dr Averitt has been our vet for all our pets for many years. She is very caring and gentle - even when our vet averse cat bit her so hard she bled! We know when we go to Toano Animal Clinic that we will always receive the best treatment possible.

Jeffrey and Teresa Moss

2015-05

We had PennHip x-rays taken on 6 dogs (takes a special certification for the vet performing the procedure). These folks were absolutely wonderful with our precious Pembroke Welsh Corgis. I will definitely be going back and have recommended them to several other people.

Trip Payne

2015-05

Dr. Averitt and her staff have handled us and our pet with the greatest of care and the attention to what was needed - not what could be charged. That makes a big difference!!! The prevailing atmosphere has been one of genuine care and interest in what the pet needed -- waiting to see what alternatives exist for what could otherwise be an expensive appointment. Perhaps it is the years that Dr Averitt has spent caring for animals; maybe it's the "down-home" bedside manner she has. Whatever it is - it works for me and our cat. Because I believe her when she tells me what to do and what not to consider. And since I have to travel about 13 miles to get to her - passing 3 other vets, that means I have trust. They are good people. I recommend them.

Leyla G

2017-05

Doctor Avery is amazing!She saved our dog from an uncommon infection. Very reasonable and affordable than other veterinary clinics in my area.

Sandra Tickle

2015-05

When Jim and I were camping in Williamsburg, our beautiful Jazz got sick. Not knowing the area, we picked Toano Animal Clinic from a brochure we had picked up. Thank Goodness, they were still open as it was closing time. They greeted us with a smile as if time didnot matter. Jazz was treat with the best of care. Can only say good things about this clinic and their staff - we definitely chose the right vet for Jazz.

P Kozuh

2019-05

Love this place. Dr. Averitt is wonderful with my cats and gave us great knowledge for introducing a dog into the family. Her staff is excellent also.

Teresa Rapp-Rasanen

2015-05

I have been with Dr. Averett since she started the clinic.I have always been treated friendly by the staff. I appreciate the honesty and care of my animals by all that work there.I feel good knowing that tests that need to be run are done but, I feel even better knowing they don't run tests unecessary. I have always recommended Toano Animal Clinic and will continue to take all my animals there.Teresa