CVS

shawn macauley

2024-02

This place is unbelievable to say the least. Teresa likes to talk over people while they are talking not to mention when asked what time an order will be filled she says oh after lunch. Seriously unprofessional and then when you show up “after lunch” all of a sudden they claim they can’t fill the order 2 days early when it’s a new prescription as in not a refill. I wouldn’t have even giving one star but I had to in order to comment. I’m sure some of these people are hard working good people but they have some that are not. They also gave the wrong order when they had an updated one they were supposed to fill they handed out the old one. I could go on like the time they were asked if a vitamin order was ready and they said yes then handed over a heart medication instead without saying that it was a heart medication, which made the client very sick. Yes the doctor did order the heart medication but CVS was told not to fill it afterwards and they did and handed it out as a vitamin. To top it off afterwards when asked about the vitamin the during the next visit they said “oh well that’s over the counter” and pointed to another part of the store. “It’s over there” maybe they could have said that the first time. Maybe if I was related to them they would have helped me find it. In my opinion that’s a lot of mistakes to make in a very short amount of time and don’t try to talk to them about it because they will retaliate.

SaRah Jane

2024-02

DANGEROUS!!! Changing my rating after a couple months of using this Tazewell CVS. I feel that even after speaking directly to the Pharmacist, nothing has changed. If you're new to the area, make sure you look at what they're handing to you bc they won't tell you. Even over the phone, they do not speak professionally. I've been handed heart medicine that I thought was a vitamin and ended up taking it for a week and got very sick. The last medicine filled for my pain management was the WRONG medication, eben though both times i called ahead to make sure it was good to go. I'm literally mind blown that this place is even running. This last pickup will be strike 3 if they screw up again. Who has time to wait all day for somethingi called ahead to ensure they fill the right one. I'm looking for a new pharmacy, even though I'll have to drive further. Beware. ♥️

Nikki Ciaccio

2023-12

You know, with the amount of stuff these people have been through, I'm surprised they stay in such good spirits and give the customer service they do. It is beyond what you would expect anywhere else. They are doing great and are a very warm and loving team. Also, they are super funny and their parents would be proud.

jennifer Patrick

2023-06

Extremely rude staff my doctor has called and the medication on two separate occasions that I desperately need. FYI not pain relievers or anything like that it’s medication I need they refuse to refill it just keep tell me go to the drop off. I shouldn’t have to they were rude told me they didn’t need me I have never been that treated like that before they won’t listen. Oh, and every time you call if you’re on the phone Forever I’ve called four times to try to talk to them on the phone for 40 minutes each time before I hang up never got hold of no one

Shannon Dowdy

2023-11

Through the years this pharmacy has really took a nose dive!!! TERRIBLE CUSTOMER SERVICE!! ESPECIALLY IN THE PHARMACY!!! I'm very thankful that My family has other pharmacy options. Calling to check on a prescription is a JOKE!! IT TAKES AN ACT OF CONGRESS TO SPEAK TO A ACTUAL HUMAN BEING!!!

WR Rose, Jr

2023-05

Any medication that is prescribed is for a valid reason. The person needs this medication refilled in a timely manner. When the pharmacy is closed due to having no staff, and never answers the phone when they are working. How can a person find out about the refill status other than going by multiple times and standing in line for a minimum of over 30 minutes. Then to be told your prescription refill is not ready. I questioned a red haired employee about the delay and his response was " If you wasn't on said medication this would not be a problem. "That due to being short staffed it would take between 10 and 14 days before my prescription refill would be ready. " This particular medication is fairly common and other pharmacies have it in stock. Not receiving a refill in a timely matter in some cases could be life threating. Especially for someone with a serious health condition.This pharmacy is becoming well known in the local area for not being open, not answering phones, long wait times and rude employees. I along with many others in the area have changed pharmacies due to this behavior.

Pam Asbury

2023-05

The staff at this Pharmacy is extremely rude. When you take a prescription into the pharmacy the pharmacy staff will be standing talking about personal things and let you stand in line waiting. I tried to call the Pharmacy two times and was left on hold for 30 minutes for the first call with no answer and hung up and called again and was on hold for over an hour with no answer.

Cherie Honaker

2023-05

Always a terribly long wait. Pharmacists just standing around snacking and gossiping instead of working. The line is usually to the door because they don't know how to just work fast and efficiently. It apparently takes 30 minutes to count 20 pills. They're rude. They're lazy and they close when they feel like it. Who cares if people need their medicine. Robyn is THE worst. How she even has a job is beyond me.

Taylor Poskas

2023-05

Rudest staff ever! Told the Dr to send my prescriptions to Walmart, they got sent to CVS. I was at Walmart to get them and they told me that CVS has them as filled since the insurance was denying to fill them at Walmart. Tried to call CVS and waited an hour and hung because no one answered. Needless to say after I drove to CVS, the didn’t have them filled and I would need to come back to pick them up. I told them to put them back in their system that I will be going to Walmart. Wasted trip for them to be rude, hateful, and disrespectful. If you can not fill the prescription until later then why in the system do you have it as filled! I now have to go back to Walmart to get the prescription filled where I was at in the first place!

Jeffrey D. Murray & Co.

2023-05

I was on hold for an hour and no one answered the phone. Store manager offered to transfer back to the pharmacy again to be put on hold for 30 minutes. Taking my business elsewhere.

Maria Tabor

2018-05

I went into CVS to get a couple prescriptions for my newborn grandson. Without going into Details, let's just say it's a difficult time and situation. The people in the pharmacy went above and beyond to not only answer my questions, but to listen to me talk about the situation at hand. I have never felt such compassion before. These people care so much about the people / customers there. I'm in tears writing this. I feel bad that I did not catch the 1 young man's name that was awesome to me. The pharmacist Robin.... she is a beautiful person inside and out. I just met you guys but I feel cared about and important. Thank you so so much!!

Sara Cole

2023-05

Some of the staff is rude and hateful. Rarely get kind and caring. You can’t get through to them on the phone. The wait is insane I’ll call for a refill and it will be no less than 2-3 hours.

Amy Wingo

2023-05

Our insurance makes us go to CVS, otherwise I'd be switching in a heartbeat. They never answer their phone, and lately they've been closing the store sporadically. Take my advice and go somewhere else.

Marsha Kaye

2021-05

The pharmacists are not knowledgeable. I was out of town and went to this cvs to ask a simple question about a rash on my moms back and she said couldn’t help because she didn’t know what the rash was. Also, I noticed a much elder gentleman ask a question and no one would show him what he needed. There were 3 people behind the counter. They did tell him what Isle but he needed help to find it.

Michael Hoover

2022-05

Thinking about joining a civil lawsuit for them refusing to fill a drs legal prescription , for discrimination !!!!! Here's some advice your pharmist are not drs do what your paid to do and fill prescriptions!!!!

Candy Blue

2019-05

Their CVS rewards program has saved me a lot of money recently. Money back on what I would have spent anyway and some really good coupons. Friendly and efficient staff also.

Double Uoy

2023-05

Please consider changing the music and voice used for customers placed on hold. After about an hour of hearing this voice repeat itself I was seriously considering suicide. Thank you.

Jaime Small

2021-05

best cvs ever dorothy is always nice and takes care of us goes above and beyond. the staff is amazing

Adam McConnell

2023-05

Terrible experience. Long waits with people cutting in line. The queueing system makes no sense. I won’t be back.

Juanita Winchester

2022-05

Staff as always very helpful, polite, kind , ready to help if you need it or ask for it . They have good selection on everything u could possibly need.

Marie Justice

2019-05

They are so rude in the pharmacy. Will not tell u if they have a medicine in stock so u know to go or not.

Viola Montaigne

2022-05

Can always find pretty much what you need here. Is a little pricey but helps the community.

Dakota Shortridge

2018-05

They are so nice. Love them 💕

katt gillespie

2019-05

Lovely nice lady on front register today

Samantha “Sam” Cook

2021-05

✅

Cheryl Cruey

2019-05

Pick up was ready when requested

Lefturns 83

2021-05

Great Folks very caring

Rebecca Sparks

2022-05

Always very nice

matt justmatt

2018-05

Always friendly