PetSmart Grooming

3.1 (7)

46220 Potomac Run Plaza, Sterling, VA 20164
(703) 444-6500
stores.petsmart.com

Claimed

Pet groomer

Offshoot of the pet store chain focused on grooming services, including nail & ear care.

Accessibility

Wheelchair accessible entrance

Reviews

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Bahar Zia

2024-04

I will never come back for my dog grooming.They cut my poodle's hair terribly and after three hours they called me to come pick it up. When I arrived at Pet Smart, I just wanted to cry. Told me sorry and that we didn't have the tools to fix his hair.They Apologized and said no charge. But was not enough because my beautiful dog had become ugly. Again I went to a spa in Great Falls and they fixed my poodle's hair.

Andrea Martinez

2023-11

Our Family had the Worst Experience here we took our dogs 2 Goldens Retriever and 1 Husky at 2:50pm they said that they will call me to let me know when they were ready. It was 6:45pm and we call to ask if they were ready since we knew they were closing at 7pm the employee name Marissa was taking care of our dogs and she informed us that she was still working on one dog and it would take 30 mins for her to finish ,that she would call us to let us when she was done . So we waited for our call ,and no one called , we started to call and no one was picking up so we rushed to PetSmart Grooming and we saw that the place was close and locked and the lights were shut off so we ask the cashier . She informed us that Marissa had left but someone will come to give us our dogs , we waited for 15 minutes for someone to finally open the door and when you enter you could hear our dogs crying so loud. Apparently Marissa had Left at 7pm and it was now 8pm and not even the manager was notify that they were dogs there . The manager (JOSE)didn’t even know she had left. Our dogs were crying so loud and their eyes were swollen and they seem anxious and scared. This place is Unprofessional no one cares about the dogs and they leave them unattended crying for an hour and no one cared . Even the manager did not give us a call NO ONE . WORST PLACE TO TAKE YOUR DOGS I DO NOT RECOMMEND COMING HERE . We will be waiting for Corporate to call us and give us an Explanation. We want would like the person responsable like SOPHIA the Manager and her Employee MARISSA , to take responsibility on their lack of care for our pets.

AJ Brown

2023-05

This was my first time visiting. They did a great job on the grooming.

Opening Hours

Monday	7 AM-9 PM
Tuesday	7 AM-9 PM
Wednesday	7 AM-7 PM
Thursday	7 AM-9 PM
Friday	7 AM-9 PM
Saturday	7 AM-9 PM
Sunday	8 AM-6 PM

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