PetSmart

Nicolette Blackwell

2024-05

DO NOT WASTE YOUR TIME GROOMING YOUR DOGS HERE. I had a confirmed appointment at 7am. Showed up on time and nobody was there. I waited around for 15 minutes, then someone showed up and said my groomer called out last minute and that nobody else could groom my dogs today. This whole ordeal made me late for work and my dogs weren’t even able to get groomed. The manager really did not care and was very nonchalant about the situation. This is the second time my confirmed appointment has been cancelled by Pet Smart last minute.

YA VALDU

2023-09

I am very dissatisfied with the service Vs the grooming payment for my dog. Initially I had set aside 81 dollars for grooming, bath, nails, other things and an extra service of 12 dollars for my dog. Being aware that I had knots, not many enough for me to arrive at the store and the woman who served me told me that I must pay 20 dollars more so that they untangle my chest hair with a brush, I still accepted so that they would not leave it without hair . But I pick up my dog ​​and they give it to me completely bare, I can see the color of the skin. What an insufficient and unprofessional service, do you need a clean and untangled dog to leave it normal? My dog ​​was not so entangled that they left it the way they left it, I ask for the return of the 20 dollars, because to leave my dog ​​like this, I would have taken it to any grooming on the street and I do it myself buying a machine shaving. What a lack of professionalism. They definitely don't know how to work and are looking for the easiest solution.And additional they left it uneven. some badly long pieces and others shorter, it shows on his face. They should return all the money.

carol carmody

2024-05

While they book grooming appts before the store opens, they don't tell you the main entrance will be locked and you have to go thru the Banfield Hospital entrance. It took me 15 mins to figure this out this morning and was then turned away for being late. There were no warnings or signals about the locked front door for early morning appts. Pet Smart should do better

Desiree DeLay

2024-04

***This is for grooming only***I have been taking my dog to a Petsmart groomer a few towns over about once a month since he was a puppy (he's three now). The experience has always been great and I've always been happy with the result. I recently moved to Sterling and this place was nearby so I made an appointment for a bath and brush. The appointment was at 5pm on a Thursday.The first red flag with this place was that they left me a voicemail around noon asking me if I could move the appointment up. As much as I would have loved to, I do work for a living and 5pm was the only time that could work for me. I dropped him off and about 10 minutes later I received a call from them saying we needed to reschedule. Why? Because my dog had some poop on his butt she wanted to just shave him. WHAT?! That should be a last resort.So a little about my dog. He's a 7lb longhaired Chihuahua with fur so vibrant and beautiful he'd make Fabio jealous. The downside to that is he frequently gets poop on his butt if it's not perfectly solid. So back to the story, the groomer asked me if he was sick and I said no. I know better than to bring a sick dog to the groomer and mentioned he's had many solid ones since I brought him. Well, she decided not to believe me and said I needed to reschedule him for a haircut to get the poop shaved off. Uh, last time I checked a BATH took care of that! I just told her my BF would pick him up and that would be that. Once he was picked up she called me to reschedule. I declined to reschedule and I just told her I'd give him a bath myself.The little boy did really need a bath so I was forced to give him one when he got home. I bathed and blowdried him and after 30 minutes, VOILA a clean dog with NO poop on him! What a freaking shocker! I guess didn't need to be shaved after all.This groomer is either incompetent and/or lazy. I love how she determined he needed to be shaved before even giving him a bath! That's seriously like performing surgery before triage. It's also funny how myself, someone with limited grooming experience had ZERO problem getting my dog cleaned. Oh and lastly, if you aren't willing to honor a 5pm appointment don't have the timeslot available. On your GOOGLE page, it specifically states that your GROOMING hours are 7am-9pm. If that is incorrect, please update it.TLDR- This place sucks. If your dog is a Mr. Poopy pants like mine, he is not welcome here unless you want your pet going home looking like a hairless rat. There are so many better places in close proximity. Don't waste your time here.

J T

2024-05

Good selections, friendly staff. Need more employees to help customers. I had to hunt down for help.

Kris H

2024-05

Always a great store! Only wished there were more cashiers and associates on Saturday. It was very busy, but everyone was so nice and helpful!

Fran Walker

2024-02

Very disappointed in the grooming services and was told if tangled again to go somewhere else! So I have no choice but to say what poor service! Evidently they don't need your money and no way my dogs ears were cleaned! She was shaking her head alot when I picked her up and once I checked I saw why! Shame on you! And never been told my dog was acting up in a kennel!

Mitch R.

2020-06

Great place with great staff.I've never had a problem at this location and you can always find someone if you need something. Prices seem relatively competitive for what's on offer, but higher than Walmart. Regardless, I always buy pet food here since every bag of food you buy they donate a meal to an animal in need.Another bonus is you get to see a whole bunch of doggos in the store!!!!

Corrie Miracle

2017-06

I have come here quite a few times and have always found what I was looking for.The customer service had always been great. I have brought my dog in for his nail trimming and they have done a great job at it.He absolutely hates the whole process, but they do really well with calming him.I did take him here once to do a wash and dry and nail trim, but that process took over an hour so I haven't been back to do that again.They have plenty of parking and places outside with bags to pick up after your dog as well.

John Secco

2024-04

Always great. Grooming shop employees are always so friendly and helpful.

Sonali Marne

2022-06

Horrible grooming service. We had our Cavapoo's haircut here. They did not follow the instructions I gave, rather shaved all his face hair. We mentioned it specifically not to cut his face hair, his tail hair was uneven, his teeth are not cleaned at all !!! When we gave the lady our feedback, she asked who did his haircut, which we told her, and the groomer, who did his hair cut, was standing there and denied it!!! I would not recommend visiting this location.

Debra Vest

2023-08

I tried to exchange dog food this morning. I didn't want to return for cash. I bought the food there but because I had no proof I bought it there I couldn't exchange. The food I was bringing back was on the shelf so it wasn't like they didn't carry that brand of food. I was also returning same brand and size I wanted to go home with. You have lost a customer for good. You are surrounded by other pet stores so one would think you would work hard to keep the customers.

Saul Semidey

2024-01

Good experience, people was very friendly and helpful, just a little slow checking out.

Margaret Brown

2023-10

Tony is the best groomer. He talks to you about you about you want. Excellent service!

Christopher Burns

2023-06

I would not recommend taking your dog here to be groomed. The main store is great. Every time I take my dog, I ask them to wash them and trim their nails. The dogs smell after one day, and they do not trim their nails correctly or at all.

Les Wilson

2024-02

This is my go to for all pet supplies. Great store that ALWAYS has happy people waiting to assist you.

Grace Lee

2023-12

Didn't realize Pet Smart was so expensive compared to Amazon, Walmart, Target, Marshalls, etc... Basically, everywhere else is cheaper than Pet Smart! Friendly service though.

Salah Udeen

2024-02

Good prices on dog treats, etc. But the get with you the but 3 products and get 1 free.

Kausthubha K

2023-08

Took my dog to a 6 week beginner dog training class at this location. The trainer, Eric B, did not follow the curriculum or teach anything, he talked so much about his own life it was unbelievable. Like dude we’re paying so much money for you to teach us not talk about yourself. We left without learning anything other than “stay” and “wait”. He’s also kinda rude. I wouldn’t recommend this trainer or this location at all!!

Kassandra Sanchez

2023-09

Everyone was so friendly and kind, went above and beyond to help schedule my two dogs at the same time for grooming which really helped me out! I know my dogs are big fluffy handfuls, but they really provided great care for them and did a quality job with grooming them.

Judith Temblor

2020-06

I came here to get my dog hair trimmed. I thought they can trim the dog better than I do, I thought that two person will be best one will hold my puppy head one person will do the trimmings.But, they didn’t do that. She gives up and said I don't think I can trim your dogs hair anymore, my dog she bite slightly when someone with sissor be near to her face.

Jaime Broughton

2023-06

I go to pet smart often. There are not many associates working the floor to greet you as you enter but I also never have a problem finding one to assist when needed. The cashiers are typically always pleasant as well.

Yurany Ruiz

2023-06

Great Custumer service. I recently had surgery and cant drive. I order my dogs food and got the wrong one because when Added to the cart it change some how. I call the store and Richard help me by sending the correct food to my house free of charge. I was so grateful this was a last minute purchase and my dog had no food.

Christian L

2023-06

Appointment was 8 am for grooming. I arrived there and doors are closed. Store apparently does not open until 9 am. Wondering why I can book 8 am appointment if store is closed. I went back home and returned at 9 am. She tells me that I am late and my appointment was cancelled. I replied that i was here at 8 but the store was closed. I was rudely told that i should have seen the small sign LEFT of the big doors (i.e. not near the hours sign) that said ring doorbell outside of hours. At no time during the booking process was this stated AT ALL. Was told the best they could do was reschedule for SEVERAL days later. Very unprofessional.

Lylia Belkhous

2023-06

We have been taking out dog to the grooming department here since she was a puppy (9 years). Today we scheduled a last minute appointment to get her groomed. We had an incident a few months ago when a groomer had called us and said that our dog was no longer welcome there due to biting during her appointment. I know my dog and I know she can get nippy when her nails are being cut and her back legs are sensitive. I always make sure to warn whomever I talk to when I drop her off and let them know and that she is extremely food motivated and they can do what they need to do to get the job done. We called back and spoke to the manager and we were apologized to and the manager said that this groomer had no authority to declare that she is not welcome back and had no permission to do so. We were given a discount on our services that day. Today we went in and it was the same groomer that we previously had an issue with. She said she was not comfortable grooming our dog, understandable, but frustrating that we were able to make this appointment and I wasted time out of my day to take her in just to have to reschedule for another day. I expressed a little of my frustration and that I was aware of the issue we had with her last time and we had spoken to the manger about it about it at the time. She said “well there’s only one or two groomers here that are willing to groom her” which surprised me because this is the first time I had been informed of this. After less than a minute of conversation she suggested giving me a list of vets we could take her to get groomed. After this I said thank you I will not be coming back. After returning home we called back and she tried to back track and “mend the situation”. I personally find this extremely unprofessional. We have been taking our dog here for at the least 9 years, and all of a sudden it is an issue. I know there are good groomers who do work there and I appreciate them for that. But because of this I will not be taking my dog back to this location due to the lack of communication and unprofessionalism.

Tammy Khaddour

2023-09

Kris in the Grooming Department did an amazing job with our FurBabies Captain Blue and Lady Duchess. Kris is very patient and thorough with the grooming he does on our puppies. We highly recommend.

Anthony Deaver

2023-06

Three grooming visits, thee bad experiences. PetSmart's online reporting system directed me here.Yes. PetSmart sux. Their value proposition is knowledge and their employees often do not have it. There is nothing in stock that is not available elsewhere at a lower price.And they asked me to tell you that I am not willing to be their customer. Go figure.

Lili Johnson Jackson

2023-06

They just updated the fish tanks and it looks beautiful! We have been to this location multiple times. It is always clean and we are always able to find an employee to help us get a fish or some snails.

William Walker

2023-12

Always friendly staff & helpful, keep up the good work, the shelfs always well stock

Laura Andrews

2023-07

Best Petsmart in the area! Excellent customer service. The guy that works at the fish area was super nice and knowledgeable. Best experience I’ve ever had in a Petsmart OR Petco! They take care of their animals and customers:)